Lobby

Reviews of Chang Siam Inn

3 out of 5
Chang Siam Inn
1091/63-64, New Petchburi Road, Soi Petchburi 33, Bangkok, Bangkok

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 276 reviews" "
Rating 8 - Good. 117 out of 276 reviews" "
Rating 6 - Okay. 64 out of 276 reviews" "
Rating 4 - Poor. 20 out of 276 reviews" "
Rating 2 - Terrible. 3 out of 276 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Camille

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Julie (Manager) on Aug 25, 2023
Please let me know if you want me to improve in our service and sorry in everything that you feel unhappy.

6/10 Okay

Dona

Disliked: Staff & service
The only thing I like is their traditional Furnitures and decoration around the lobby area. My disappointments are: 1) Ants everywhere, crowing in my suitcase, my computer, bed etc.... 2) Staffs are not friendly, no help or service from staff, no communication or guide.
Stayed 4 nights in Mar 2023

10/10 Excellent

Mohammad Jahangir, Mirpur DOHS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outfit and decoration is good.
Stayed 2 nights in May 2022
Response from Julie (Manager) on Jul 15, 2022
Thanks for your comment so apprecated and hope to serve you in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Unfriendly staff, dark room
I checked out of this hotel two nights early, even though they were non-refundable, because I was so unhappy with the experience. My room had no windows, making it feel dark and cramped. The hotel location was far away from any public transport, which isn't the hotel's fault, but it meant that I spent a lot of time and money travelling to and from the hotel. This reduced the amount of time I could spend exploring Bangkok. When I arrived they couldn't find the booking, and I ended up having to wait 20 minutes while they were looking. Most staff spoke no English and were unfriendly. My hair is dyed blue, and the first thing I was told on arrival was "if your hair stains the sheets, you will pay for it." The "list of breakage costs" prominently displayed in the room just added to this feeling of mistrust. If you want a nice hotel experience, I cannot recommend this one. For a hostel it may be fine, but hotels.com claims this is a 3-star hotel and it certainly did not feel like one.
Stayed 3 nights in Apr 2022
Response from Sasipat R. on May 7, 2022
Dear Valued Guest, Thank you for your candid feedback. I am very sorry to hear that your stay at our hotel not up to par. Please note that this information has been passed on to ours concerned staff Despite this, we hope to be able to welcome you back on a return visit here again and we will try to do the best for you. Best Regards, Sasipat R. / Sales and Marketing

10/10 Excellent

Nathaniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wi-Fi didn’t work on any floor
Stayed 1 night in Sep 2021
Response from Julie (Manager) on Sep 29, 2021
Sorry for Wi-Fi problem and thanks for your comment. We have fixed it. Now it works properly.

10/10 Excellent

Charlie, Freeport, The Bahamas

Liked: Cleanliness, staff & service
Great location ,great staff and always a very good price .
Stayed 2 nights in Jul 2020
Response from Cherry on Jul 20, 2020
Thank you for your very positive comment. We will keep up our standard as you mentioned to serve our guest well. Look forward to welcoming your next visit.

10/10 Excellent

Eric, USA

Travelled with family
Clean/comfortable room near good shopping/dining at a good price. Helpful staff too.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for a few days
Pretty good location and nice hotel.
Stayed 2 nights in Nov 2019
Response from Cherry on Nov 27, 2019
Thanks for your review and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Clean Hotel in unique area
I stayed here for the mere convenience of being near the tram station, a very short walk. The area was surprisingly lively at night without the the dirty Downtown Bangkok feel. There was street food, massage parlors, and shops. Just about four venders down the street was Kings Fashion House, which will tailor you a suit in 24 hours. The suits are reasonably priced; not cheap; but less than what the you pay for the one size fits all in USA. The hotel was quite, clean and convenience. There was not any thrills; but there were not any disappointing surprises. It was a very good hotel for the price. One warning: the taxi drivers in that area (like it is different anywhere else - haha) are crooks and scammers not just on the cost of the ride, but where they take your money with the local scams. Use the tram or a meter taxi - if the meter does not work (get a taxi that is legit).
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Smoking allowed in the hallways, not pleasant when it comes into the room
Stayed 2 nights in May 2019
Response from Cherry on Jun 3, 2019
Thank you very much for staying with us and for giving us a feedback.

10/10 Excellent

CDL, QC, Philippines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is inside an area that requires vehicles to pay a fee to get in the location. It is somewhat a hassle and waste of money.
Stayed 2 nights in May 2019
Response from Cherry on May 14, 2019
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

8/10 Good

QUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Cherry on Apr 1, 2019
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

6/10 Okay

Won Hoong

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed!!!
After four visits, staying for over 60 nights. Wrote good reviews about them, boosting their occupancy to mostly full. Not only did they raised their prices by 25%, the service was poor. During my 5th visit for 15 nights stay last month, the aircon was not cold at all and dripping like waterfall. They only changed room for me after sweating for 2 nights and continued to suffer in the other for another 2 nights due to same problems before changing room again! I suppose problems due to lack of maintenance and profit driven business mindset. Really disappointed and will stay in a different hotel for future visits.
Stayed 15 nights in Feb 2019
Response from Cherry on Mar 27, 2019
Thank you very much for staying with us and for giving us a feedback. We apologize for any inconvenience may cause during your stay with us, especially the air-condition. We will raise up this issue to the attention of the management to solve this problem soonest. We are sincerely apologize for that and hope that we will have the chance to welcome you again in the near future.

10/10 Excellent

Cy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff :D
Stayed 4 nights in Jan 2019
Response from Cherry on Feb 4, 2019
Thanks for your review and we look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Cherry on Jan 22, 2019
Thanks for your review and we look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Nothing much to say about it. The free toast bread and juice was nice.
Stayed 4 nights in Oct 2018
Response from Cherry on Oct 17, 2018
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

10/10 Excellent

Siew Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for $ Clean Location great Near 7/11, cafe and resturant and massage place
Stayed 2 nights in Aug 2018
Response from Cherry on Sep 4, 2018
We are delight to know that you enjoyed during stay with us. Please come to visit us again when you come to Bangkok next time.

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 2 nights in Aug 2018
Response from Cherry on Sep 4, 2018
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

10/10 Excellent

Won Hoong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small in Size but Big in Character!
My stay in the same room for 15 nights was better than I expected. I can also smoke at the end of the corridor outside my room without the need to step out of the hotel.
Stayed 9 nights in Jul 2018
Response from Cherry on Aug 6, 2018
Thank you for taking the time to review your stay with us and we hope to have a chance to welcome you back again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with Hairdryer & Fridge; Near Neon Market
The room itself is very good with hairdryer and fridge which are kinda unexpected. There is no toothbrush, toothpaste provided, luckily we bring our own. The location was okay, 5-10 mins walk to Neon Market, very convenient. Light breakfast provided.
Stayed 4 nights in May 2018
Response from Cherry on Jun 11, 2018
Thanks for your review and we look forward to welcoming you back soon.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Cherry on Jul 19, 2018
Thanks for your review and we look forward to welcoming you back soon.

8/10 Good

Galvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Julie (Manager) on May 2, 2018
thanks for your visit and rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Very clean, staff are very friendly and helpful. One thing need to be improved is the toilet drainage system.
Stayed 5 nights in Feb 2018

8/10 Good

tayla, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, not a great location though
The hotel was a great budget boutique! Had everything we needed including a money exchange and laundry service near by However the location wasn’t ideal The area is okay if you’re wanting to shop (shopping centers) but there’s not a huge amount in walking distance and no market type stalls other than street food
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
its a nice place to stay and the place are strategic to get to anywhere
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Worth fir your money spent
This hotel is definitely worth for the money spent. Room is small but clean. A bit of distance to the night market. Overall, it was worth it.
Stayed 2 nights in Jan 2018
Response from Julie on Feb 7, 2018
Thanks for your comment. It is so support us to do the best service to our value customer.

4/10 Poor

Olive, Malaysia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay near to the lift!
I was assigned a room that near to the lift, I couldn’t sleep well and I was keep waking up by the lift noise, it was very very annoying, my 4nights at there were very torturing. Other than the lift, every early in the morning around 6 -7am, the hotel staff were very unprofessional will definitely come to the corridor and make noise, chit chat loudly and bang the door loudly! The hotel staff are also unfriendly to us, until now I still remember their mad face!
Stayed 4 nights in Jan 2018
Response from Julie on Feb 7, 2018
Sorry for the problem. We will improve all of your comment. Thanks for let me know.

8/10 Good

Y, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Noises from nearby
Had my 4 nights stay here. One of the 4 nights, there were some people from downstairs blasting music non stop at 12am till way later than midnight. It badly disturbed my rest!
Stayed 4 nights in Dec 2017

6/10 Okay

Angelyne

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No windows!
It was not made clear the was no window in the room and my staying was very disappointing. The page on Expedia should be more clear.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The staff is not fluent in english and not accommodating as expected. On a brighter note, they allowed us to check-in earlier without additional charge.
Stayed 5 nights in Nov 2017
Response from Bee on Dec 6, 2017
Thanks for your comment and wish to serve you next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the deluxe room which was spacious and well equipped. The only disappointing thing was that the window shutters were screwed shut so there was no daylight in the room
Stayed 2 nights in Nov 2017
Response from Bee on Dec 6, 2017
Thanks for your comment. Our hotel window cannot open, we do sorry for this inconvenienced.

6/10 Okay

Honey, Manila

Liked: Cleanliness, room comfort
Disliked: Staff & service
Value for money
Our room smelled like cigarette smoke and the staff could not understand when we brought it to their attention. Other than that and staff not being personable, value for money, short walk to pratunam and platinum. Will recommend to friends.
Stayed 2 nights in Nov 2017
Response from Julie on Dec 7, 2017
Sorry for the problem. We will improve for this problem.

10/10 Excellent

ASIF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel will stay again
Booked the Hotel for my wife’s trip paid online no hassles no issues great service
Stayed 4 nights in Oct 2017
Response from Bee on Nov 14, 2017
Thanks for your star so appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room quite small but very clean, staff at counter don't understand english
Stayed 5 nights in Oct 2017
Response from Bee on Nov 14, 2017
Thanks for your comment, so appreciated to advise us.

6/10 Okay

XI SHAN

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2017
Response from Bee on Nov 14, 2017
So sorry if anything around hotel annoy you.

10/10 Excellent

Sushila Kaur, kuala lumpur Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Very near to shops & restaurants. Tut tut drivers unreliable.
Stayed 5 nights in Aug 2017
Response from Julie on Sep 18, 2017
thanks for your comment so appreciated.

6/10 Okay

Jan, Melbourne Australia.

Liked: Cleanliness, room comfort
Hotel OK but location not great
Hotel was OK with interesting original decor. Big issues for us was no restaurant in the hotel to have breakfast and too far to walk to catch the train, either the MRT or the Airport Link train.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff not nice at all Safe box not working Bathroom not good
Stayed 4 nights in Aug 2017

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Bee on Aug 22, 2017
Thanks for your rating. We will do the best as your comment, it so support us.

8/10 Good

Chea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Response from Bee on Aug 14, 2017
Thanks for your comment.

8/10 Good

Michelle, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Walking distance to pratunum, platinum. Got lot of food stall around here.
Stayed 4 nights in Jul 2017
Response from Julie on Aug 7, 2017
Thanks for your comment, we do hope your enjoy holiday in Thailand.

8/10 Good

Albert

Liked: Staff & service
Disliked: Cleanliness
Hotel overall was ok. Not as clean as you would want you can see stains on sheets and bathroom tiles. It is conveniently located right by 7-11 as well as lots of street vendors. And only a short walk from talad neon night market and all the big malls.
Stayed 1 night in Jul 2017
Response from Bee on Aug 7, 2017
Thanks for your comment, we wil improve to be the best.

8/10 Good

Verified traveller

The rooms were clean and comfortable. Okay for the few nights needed as we only used them for sleeping as we were out working most of the time. The location is 10 to 15 minutes walking distance to shopping area and not as near as shown on the map.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Joseph

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Staff needs customer service training
Arrived hotel past midnight.Surprisingly it took a long time to check us in despite a confirmed booking.The day receptionist were abrupt,rude and unprofessional..They were uncourteous and arrogant. The rooms were ok.Location is convenient.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish but not pricey
Accommodating staffs... clean room... regular room service... stylish hotel lobby, walk ways and interiors... location is just right.