Outdoor pool

Reviews of Mystic Springs Chalets & Hot Pools

3.5 out of 5
Mystic Springs Chalets & Hot Pools
140 Kananaskis Way, Canmore, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 163 out of 404 reviews" "
Rating 8 - Good. 154 out of 404 reviews" "
Rating 6 - Okay. 48 out of 404 reviews" "
Rating 4 - Poor. 30 out of 404 reviews" "
Rating 2 - Terrible. 9 out of 404 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Becky

Stayed 2 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, room comfort
Couples trip
Our stay was great, we were there one night the room was almost like a small house, it felt very spacious and almost like home, the hot tube and pool was just great to be able to use. My wife and i would definitely recommend for a nice little get away.
Stayed 1 night in Apr 2022
Response from Front Desk on Apr 26, 2022
Thank you John, that sounds like a perfect trip away for you and your wife!

8/10 Good

Cherry

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2022

6/10 Okay

Zoe

Travelled with family
Disliked: Property conditions & facilities
The reason why we chose this property was due to the outdoor heated pool and large suite. Unfortunately the suite was very outdated, bed mattresses were quite old and soft and extremely uncomfortable, as were pillows. Bathrobes were as well stated to be available although our suite did not have any. The one bedroom was extremely close to be highway and impossible to sleep in as the wind from cars passing by would make the walls and windows shake. The garbage area was extremely congested and dirty and there were animals there looking for food when we went up empty our garbage. Bins were overflowing and garbage was piled all over the cement. The pool was by far the main attraction and only positive aspect
Stayed 2 nights in Mar 2022
Response from Chris on Apr 9, 2022
Thank you for your feedback Zoe. I'm sorry to hear of your negative experience and appreciate the oppurtunity to make improvements based on your experience.

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
There is no on-site staff and sometimes it was a challenge to get through to their Central office. But they did their best to be accommodating and the suite was very nice! No consumables in the kitchen other than salt and pepper, make sure you bring plastic wrap/tin foil/oil/etc if you need that kind of thing. Overall a very good experience, would recommend
Stayed 3 nights in Mar 2022
Response from Front Desk on Mar 25, 2022
Thank you Sarah, great to see you enjoyed your chalet. Useful feedback about providing the extra amenities.

8/10 Good

Katy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Shame the hot tub and pool were out of service because that is why we chose this property. Otherwise a good stay and convenient for town etc
Stayed 6 nights in Mar 2022
Response from Front Desk on Mar 21, 2022
Thank you for you feedback Katy, great that you enjoyed the hot tub and pool for the majority of your stay and hopefully spent your vouchers at Elevation Place. We look forward to welcoming you back.

2/10 Terrible

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely loud neighbors. There is a common area that is shared with many other units and there were several parties going on throughout the night. Most these units, I’m guessing, are rentals so there aren’t any actual residents here. And there isn’t any staff to moderate. Had to ask the teenagers at midnight to please go inside instead of yelling outside of our windows and keeping everyone awake. There were probably 30 of them in the pool and all throughout the common area. Very frustrating. The unit and area is quite nice but it lacks some on-site administration to keep the rowdies and people with no respect in check late at night.
Stayed 1 night in Feb 2022
Response from Front Desk Team on Feb 28, 2022
Thanks for the feedback Chad. Sorry to hear that other guests were not more considerate of their neighbors. We are looking into solutions to help mitigate future disturbances.

10/10 Excellent

Rheyna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I celebrated Christmas here at Mystic. We stayed for 2 nights and we really enjoyed it! The place was amazing, close to the downtown, very accessible, and very relaxing. We will definitely come back soon :)
Stayed 2 nights in Dec 2021
Response from Front Desk on Dec 28, 2021
Sounds like you had a fantastic time Rheyna, thank you for your great review and we hope to see you again!

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed mystic springs, just had trouble with the bedroom tv connections. Beautiful place.
Stayed 1 night in Nov 2021
Response from Front Desk on Nov 12, 2021
Great to see you enjoyed your time with us Joy! Thank you for your review.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from Chris on Nov 11, 2021
Thanks for the 10/10 review Brandy! We appreciate it and hope to welcome you back.

8/10 Good

Johann

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy. The unit could have been cleaned better.
Stayed 3 nights in Oct 2021
Response from Front Desk on Oct 16, 2021
Thank you for your feedback Johann, useful to hear about cleaning standards. We're happy to see you enjoyed your stay overall, and the self check in process worked well.

4/10 Poor

Nadine

Disliked: Cleanliness
Stayed 1 night in Oct 2021
Response from Front Desk on Oct 10, 2021
Thank You for your feedback.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the heated outdoor pool in October!
Stayed 1 night in Oct 2021
Response from Front Desk on Oct 5, 2021
Thank you Sandra, we agree! We keep it open all year round (winter temperatures permitting!).

10/10 Excellent

Hilda

Travelled with group
Liked: Cleanliness, room comfort
Great stay for hiking trip
This is our third stay at Mystic Springs. We like the units, location, pool and hot tub. It is perfect for my friend and I for our hiking trips.
Stayed 3 nights in Sep 2021
Response from Front Desk on Oct 2, 2021
Great to hear you've found exactly what you need with us Hilda! The heated outdoor pool is great way to relax after a busy day in the mountains.

8/10 Good

Amalija

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shortcomings - loud noise from air con when sitting outside, long key in code to get into suite, no bathroom on main floor Loved - pool and hot tub, condo set up, very comfortable
Stayed 2 nights in Aug 2021
Response from Front Desk Team on Sep 1, 2021
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very ok for families with or without kids
Stayed 2 nights in Aug 2021
Response from Front Desk on Aug 21, 2021
Thank you for your positive comment. I am so glad to hear that you enjoyed your stay with us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property was not in great condition and the mattresses on the double beds need to be replaced. The pool and barbecue area looked nice.
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 21, 2021
Thank you for sharing your experience - we'll have a follow up with our maintenance team for any immediate repairs, and hope this did not impact your stay too much.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I just noticed that the bath tub in the other bathroom is clogged and notes a spot of wet area in the hallwa. I reported it on the front desk but overall our stay is good
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 21, 2021
Thank you for your feedback, it's so useful to hear about maintenance issues straight away. We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay in Canmore
Stayed 2 nights in Jul 2021
Response from Front Desk on Aug 1, 2021
Great to see you enjoyed your time, thank you for the 5* review.

8/10 Good

Verified traveller

Travelled with family
Chalet was tired looking, could use upgrading. Nice layout of bedrooms. Good location, short walk to downtown.
Stayed 1 night in Jul 2021
Response from Tim on Jul 7, 2021
Thank you very much for your kind words. We are glad you enjoyed your stay and we look forward to seeing you again!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jun 2021
Response from Front Desk on Jul 6, 2021
Thank you for your rating, we're pleased you mostly enjoyed your stay - please feel free to get in touch with any feedback as to how we could have made it excellent!

10/10 Excellent

Janniel

Travelled with group
Liked: Cleanliness, room comfort
Place is as super nice complete amenities very recommendable. Its my second time to stay there so yes i love it there.
Stayed 2 nights in Jun 2021
Response from Chris on Jun 11, 2021
Thanks for amazing feedback Janniel! We appreciate the kind words and look forward to welcoming you back. All the best,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and family friendly accommodations
Stayed 1 night in Jun 2021
Response from Front Desk Team on Jun 6, 2021
Thank you so much for sharing your experience with us. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Front Desk on Jun 19, 2021
Thank you for a great rating, looks like you enjoyed your stay! We look forward to welcoming you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It used to be one of the best in Canmore. Check in instruction were not clear. We we were given a key code for a door but they did not told us that there are two doors and that lock is on garden door not one that is on a parking side of the building. When we entered it unit rigged of odour. Even after keeping all doors and windows open it was still very bad. Had to spray some parfum e in the bedroom to be able to sleep. Carpets were dirty and sofa and arm chair are covered in stains. Horrible. If it was not close to midnight and pandemic i would go somewhere else. Avoid at all cost.
Stayed 1 night in May 2021
Response from Front Desk Team on May 29, 2021
Thank you for taking the time and letting us know about your experience. We appreciate your honest feedback and will take the necessary actions to improve our services.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, room comfort
Amazing!
Stayed 1 night in Apr 2021
Response from Front Desk on Apr 26, 2021
Great to see a 10/10 stay! We hope you enjoyed using the chalet as a home away from home to enjoy the local area.

4/10 Poor

Natalia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021
Response from Front Desk on Apr 17, 2021
Thank you for your rating. We're sorry to see this is not a more positive review and there must have been areas we can improve - please let us know by contacting our Front Desk directly, we do welcome constructive points.

10/10 Excellent

Shreeram

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from Shannon on Apr 3, 2021
We are glad you enjoyed your stay. Thank you for your positive feed back.

10/10 Excellent

Bernard

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2021
Response from Front Desk on Mar 23, 2021
Great to see a 10/10 rating. We look forward to your return.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
It is close to town - groceries, etc. Lots of space and enjoyed having a kitchenette. Was disappointed in the cleanliness.
Stayed 1 night in Jan 2021
Response from Front Desk on Jan 31, 2021
Thank you for your feedback about cleanliness, we'll follow up with our Housekeeping team. Great to hear all the other aspects of your holiday were enjoyable, we hope to welcome you back again when the pool and hot tub have reopened!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021
Response from Front Desk on Jan 25, 2021
Thank you for a great 10/10 rating, we're so pleased you enjoyed your stay!

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Don’t waste your money — spend a little extra to stay somewhere else! I would’ve thought during a pandemic the place would be clean but it was disgusting. Food stains on table runner, stains all over carpet, not been vacuumed!! We moved two dressers out to plug in lights and there was garbage behind them and empty water bottles. Stains on sofa. Part of trim falling off by staircase. Hair in corner of bathroom — just DIRTY!! Expedia should not have this property listed, I’ve never been so disappointed! And it was a weekend away for our 6th anniversary. I spent an hour with disinfectant wipes and spray Lysol that I purchased at the Save-On just wiping everything down!! Thoroughly pissed off.
Stayed 2 nights in Jan 2021
Response from Front Desk on Jan 17, 2021
Thank you for your feedback which you have sent to us directly as well. I do hope you contacted us during your stay to give a chance to get your special occasion back on track. We will be in touch directly. Thank you

8/10 Good

Amber

Travelled with family
Liked: Room comfort
Our stay was comfortable. The room was clean, tho not spotless. Dishes were a little scarce, but enough to make do. Grounds well maintained. Pool and hot tub a hit.
Stayed 3 nights in Nov 2020
Response from Front Desk on Nov 16, 2020
Thank you for the feedback, we will follow up with our Housekeeping team. So pleased to hear you enjoyed the outdoor area.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2020
Response from Front Desk on Oct 19, 2020
Thank you for your rating, we're pleased you mostly enjoyed your stay - please feel free to get in touch with any feedback as to how we could have made it excellent!

4/10 Poor

Rocque, Beaumont

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Hide-a-bed had popcorn and chips in the sheets. And the carpet was dirty. Other than that it is a beautiful Property. Just needs a more thorough cleaning.
Stayed 1 night in Sep 2020
Response from Front Desk on Sep 23, 2020
Thank you for your feedback, we're sorry to hear our housekeeping standards were below the usual high standards. We hope to welcome you back again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Mystic Springs is a great place for families - our kids love the pool. Having a kitchen to great to cut down on eating out/ordering in.
Stayed 2 nights in Sep 2020
Response from Front Desk on Sep 23, 2020
Thank you for your 5* review, we're so pleased you enjoyed your stay.

8/10 Good

Yeg.girl, Edmonton

Travelled with partner
Liked: Cleanliness, amenities
Great property, very spacious and clean. Only complainant is that the master bathroom door didn’t latch all the way so if you needed to use it in the middle of the night the door would pop open and whoever is in the room would be able to see the light
Stayed 2 nights in Sep 2020
Response from Management on Sep 12, 2020
Thank you for your feedback

8/10 Good

Heath, Alberta

Travelled with family
Liked: Amenities, property conditions & facilities
The pool was amazing and wasn’t busy. We didn’t have pool towels in our suite and there was stuff left behind from previous people (found a large quantity of containers and pizza boxes in the furnace room - but it didn’t effect our stay)
Stayed 3 nights in Aug 2020
Response from Management on Aug 28, 2020
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities
The swimming pool is amazing. My children spent most of their time there. The complex is very family oriented and quiet. The only complaint is the cleanliness of the suite. The floors were very dirty and looked like they hadn’t been vacuumed it wiped down in a long time. The floor under the hide a bed was covered with potato chips and other food.
Stayed 4 nights in Jul 2020
Response from Management on Aug 27, 2020
Thank you for your feedback.

4/10 Poor

Taylor, Edmonton

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
We were pleased to be given permission for an earlier check in as we had 3 small babies with us and 5pm was rather late, however, upon the lock system was tricky and it did take us a while to get access into the suite. Once inside we noticed it was very dirty, the baseboards had a thick layer of dust on them and the floors were absolutely filthy. We had 3 young babies crawling around and their hands and knees were literally brown. Not to mention, the area rug in the living room was covered in hair and other filth. We did not feel comfortable having our children on the ground or even or luggage and belongings for that matter. Our overall impression of the suite was very poor, it could use an update in furniture and a thorough clean of the carpets, floors and definitely the baseboards. The location, and pool are great, however, I would not recommend this property if you are looking for a clean, home-like environment for a family.
Stayed 1 night in Jun 2020

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Al

Travelled with family and small children
Liked: Amenities
Room 127, was very noisy, bedroom on highway, hard to sleep. All lights and vents full of dust, fridge was with old food , not really clean, ones a while need goood cleaning.. Rest everything was fine, big kitchen, great apartment for big companies.
Stayed 2 nights in Jun 2020

8/10 Good

Melinda

Travelled with family
Disliked: Cleanliness, room comfort
The stay was good. But the suit we got wasn't really clean n wasn't stocked like it said it would be.
Stayed 3 nights in May 2020
Response from Management on Jun 6, 2020
Thanks for your feedback

8/10 Good

Jordache

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2020
Response from Management on Jun 6, 2020
Thanks for your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Feb 2020
Response from Management on Mar 6, 2020
Thank you for your feedback

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Average - not consistent
Negatives: Cleanliness - The pillows did not have covers in the Main room and had stains on them. Showers - You can’t use both showers at the same time, the water will turn cold. View - no view of the mountains. Self Check-In - we arrived during regular hours, 6pm, couldn’t find the keypad to enter, called around 12 times the service time before we were able to connect. Consistency - we talked with other visitors, they had no towels and many robes for the pool. We had the opposite problem. Positives: Location is pretty good. 2 double beds in guest room and 1 King Size in main room - if you have a family it’s good value Pool - nice warm pool and Hot Tub available until 10 pm. Fresh air of Canmore will make you enjoy your time regardless of were you are.
Stayed 2 nights in Feb 2020
Response from Management on Mar 6, 2020
Thank you for the Feedback, I will investigate all issues mentioned above with the housekeeping Manager

6/10 Okay

Jules, Edmonton

Travelled with family and small children, Travelled with group
Liked: Amenities
The property was charming but outdated but would have been perfectly fine for the cost if the place was sparkling clean but it wasn't. The door mat was soaked and front area was muddy and wet when we arrived. There were big chunks of fuzz and a bobby pin on the floor of the master bedroom which tells me it wasn't vaccuumed. There was no code provided for the pool, we called and they gave us a code that didnt work. Other guests opened the door for us at the pool. Everyone was given different codes, most of them didnt work. I saw one person out of all guests use a code that that worked. Positives are- great location ( can walk to great restaurants), large pool and hot tub (hot tub could fit 20 people), great price. Id stay again if they got new cleaners.
Stayed 2 nights in Jan 2020

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Management on Dec 31, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needing Attention
Great place but starting to show wear and tear that, for the price, should be fixed. Beds are lumpy and uncomfortable and the couch is on its last legs. Time to spend some money and make this place what it once was!
Stayed 2 nights in Dec 2019
Response from Management on Dec 26, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Nice pool and great property location. Could have been cleaner and a few items in the room were broken or damaged. Will stay here again though.
Stayed 3 nights in Nov 2019
Response from Management on Dec 16, 2019
Thank you for your feedback!