Ratings based on 951 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

No pool or fridge but good location

Posted 13-Jul-2014
Cons: fridge in room
Location: we enjoyed the nearby hikes and waterfalls and the hotsprings
We thought the room was nice but small and needed a fridge
4 out of 5
Recommended
for Everyone
by A verified traveller from new york

Celebrate Canada Day!

Posted 5-Jul-2014
Pros: Downtown location, great for walking.
Location: Close to restaurants, shops, river walk, etc.
Convenient downtown location, with fireworks out the window on Canada Day. Crowds were rowdy pretty late. Helpful and friendly staff. It might be difficult for children to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto ontario

Perfect location

Posted 4-Jul-2014
Pros: Location location location!!! Also the man at counter was very nice. We arrived early and he accommodated us by letting us check in early.
Cons: Nothing it was a great stay
Location: Can walk anywhere. Shops, restaurants of all kinds, Starbucks, everything is right there.
Stayed 1 night in banff. Hotel is in perfect location - on Main Street close to everything. Nice sauna and whirl pool. Very nice rooms - so comfortable. Parking right out back. Restaurants right in lobby.
3 out of 5
Recommended
for Everyone
by A verified traveller

OK.

Posted 3-Jul-2014
Booked for 3 - Only 1 wash cloth. Noisy hallway. Front desk recommends Salt Lick restaurant (which was mediocre at best).
4 out of 5
Recommended
for Everyone
by Dil from calgary

excellent location n convenient for moving around

Posted 30-Jun-2014
Pros: location, location and location
it was a decent hotel at heart of the city. very convenient to get buses, transits and bookings. lots of places to eat around n watch around
3 out of 5
Recommended
for Everyone
by Al from Alberta

Close to downtown

Posted 26-Jun-2014
Pros: Downtown location.
Cons: Rooms need to be upgraded.
Right downtown and close to shops and dining. Free parking and easy walk to river trail system. Hotel is tired looking.
2 out of 5
by polonez from Seattle, WA

Average hotel, great location in Banff

Posted 23-Jun-2014
This hotel is outdated and looks worn out. The hotel staff is very friendly and helpful. The location of the hotel is great, right in downtown Banff, walking distance to many restaurants and shops. If you spend most of the time outdoors, like I do, then this hotel might be good for you. But if you like staying inside, then it is not.
2 out of 5
by polonez from Seattle, WA

Average hotel, great location in Banff

Posted 23-Jun-2014
This hotel is outdated and looks worn out. The hotel staff is very friendly and helpful. The location of the hotel is great, right in downtown Banff, walking distance to many restaurants and shops. If you spend most of the time outdoors, like I do, then this hotel might be good for you. But if you like staying inside, then it is not.
1 out of 5
by Janet

Room 368 Awful - Expedia Unpublished Rates hotel

Posted 23-Jun-2014
Pros: location
Cons: Everything in that room could be improved.
Stayed her Saturday June 21/14. I have used Expedia many times.This was our first time using the Expedia Unpublished Room Rates to book our hotel. I will never use it again. The unpublished room we received was absolutely awful. It was small, dark dingy. The air conditioning did not work, it reeked of smoke and there were stains all over the disgusting original carpet. The phone plug was uncovered with wires hanging out of it. The desk lamp did not work. We had peeked at other rooms as we walked the halls and not all the rooms were like this. We felt as though since we booked a deal with the unpublished rate we were given a room that no one would want to pay for.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, old but ok. Close to everything.

Posted 23-Jun-2014
Pros: cheap and simple for Banff.
Cons: carpets
Location: Great location on Banff Avenue, the main street in Banff.
Well there was a set of earplugs on the night table, giving us the impression that there may be trouble, but everything was fine.