Ratings based on 1,028 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary ab

Nice hotel great location!

Posted 19-Nov-2014
Pros: Location
Cons: Bigger bathrooms
Location: Perfect location
Had a great stay here, Hotel has perfect location right in the middle of downtown banff. Easy to walk to where you wanted to go!
3 out of 5
Recommended
for Everyone
by A verified traveller

Tiny room but clean

Posted 18-Nov-2014
Pros: Great location
Cons: Part of the hotel needs to be upgraded
Location: Had dinner at the Grizzly House across the street which is always excellent!
We have stayed at the Mount Royal before and been quite happy. This time we got a really small room in the part of the hotel that didn't look like it was renovated yet. It was still OK, but the rest of the hotel is nicer.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Nice hotel downtown, close to everything.

Posted 17-Nov-2014
Staff were friendly, competent and efficient. The location is fantastic, lots of parking, and the food was remarkable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely, but cold and loud.

Posted 16-Nov-2014
We couldn't get the room quite warm enough and could hear the revellers in the hall and in the streets, but it was still a great stay for the price.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brooks , AB

Nice hotel on main street

Posted 10-Nov-2014
Only stayed one night but hotel was clean, comfortable and in a great location
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Lovely hotel with character

Posted 9-Nov-2014
Pros: Most everything.
Cons: A chair to relax in.
I was very luck to get room 300 on a corner, allowing me to look up and down the busy street of Banff and at the mountains. Very comfortable room. My only complaint is there was no comfy chair for me to read the newspaper. Otherwise, I very much enjoyed my one night stay. Nice staff.
4 out of 5
Recommended
for Families
by A verified travellerfrom stettler ab

Great location!

Posted 7-Nov-2014
Pros: Perfect location and bang for your buck.
Cons: Little upgrading to rooms but that would come with a price.
Location: Perfect location right in Banff avenue and close to all amenities within easy walking distance and free parking.
Booked this hotel after reading previous reviews. Location was perfect as you are right on banff avenue and just have to walk out the front door. This was perfect as we were travelling with my 82yearl old mother. Tony Roma's restaurant on site as well as a great little pub. Parking is a premium in downtown banff and here it was free. Rooms were clean although a little dated. We knew this going in and were not disappointed and they were clean and great staff. It's not the Banff springs hotel but if that's what you want... Spend 3-4 times as much money and go there . Great value for your money based on price and amenities if all you need is a quiet Clem place to stay. Other reviews mentioned it being noisy but we never had an issue at all. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Brunswick, Canada

Central to all Banff activities

Posted 5-Nov-2014
Pros: Free parking, complimentary wifi
Location: At the Center of Banff's Main Street. Close to restaurants and shopping.
Stayed for one night while traveling. Staff were courteous and helpful. Free parking was great as the hotel is within walking distance to many amenities.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Nov-2014
I had a wonderful time! I got an upgraded room and the service was great.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary

Great location. Just needs updating.

Posted 3-Nov-2014
Staff was great. Friendly. Room was decent good for 1 night stay. Just needs to be renovated.