Ratings based on 1,009 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Taiwan

Nice hotel

Posted 18-Oct-2014
Pros: situated in the heart of banff
Cons: none
Location: shopping, sign seeing
I like the location of the hotel and the helpful staff. as well as the store assistance friendlier services.
4 out of 5
Recommended
for Everyone
by A verified traveller from KAMLOOPS BC

NICE HOTEL

Posted 17-Oct-2014
Pros: CENTRE OF TOWN RESTURANT VERY CLOSE
NICE OLD HOTEL IN THE CENTRE OF TOWN YOU CAN WALK EVERYWHERE. OR THERES A BUS VERY NEAR.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Would stay again

Posted 14-Oct-2014
Nice, clean, newly renovated. Central location, great price.
2 out of 5
by A verified traveller from Calgary

Disappointing

Posted 14-Oct-2014
Pros: The location was nice.
Cons: Clean bedding.
Location: Walking distance to everything.
The location of the hotel was great. Other than that, I was very disappointed. The bedding was dirty, large yellow stains all over. The room must have been located above a bar because it was noisy and music played until 2am. The staff were unable to answer some of the simplest questions such as "Are there towels available at the hot tub or do we need to bring ours from the room?". Our room was not serviced until about 5pm the following day, which meant we had to leave our room to have it cleaned up and the sheets changed.
5 out of 5
Recommended
for Couples
by A verified traveller from Orange County, CA

Great Location

Posted 9-Oct-2014
Pros: Location location location.
Cons: New rugs and bathroom update?
Location: We ate breakfast every day at the Wild Flour cafe. Delicious breakfast sandwiches and coffee.
Best location in all of Bannf. Nearby all the great local restaurants and shops. As some other review indicate, the room wasn't the exactly like a 5 star hotel. But it was absolutely good enough for a long weekend to Bannf. The staff were helpful and friendly. Parking was never an issue. My wife and I will stay here again when we return to Bannf.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location on main st

Posted 21-Sep-2014
Only one day stay very comfortable and clean in a good location
4 out of 5
Recommended
for Everyone
by A verified traveller from Gold Coast Australia

Really great hotel with a few niggles

Posted 8-Sep-2014
Pros: As above
Cons: As above
Location: Right in the centre of town - walk to everything!
This hotel has the best location in Banff. Good parking (for free) and nice quiet rooms such as ours, but there was only one chair in the largish room, the air conditioning appeared to have no cooling (and no outside air available) and a pet hate of mine (grumpy old man!) - the TV picture is permanently set to 16:9, when it should be set to "set by program". Who wants to look at stretched people, etc. otherwise a great hotel and a big plus - a Tony Romas next to the lobby!
4 out of 5
Recommended
for Everyone
by A verified traveller from ottawa

Good location

Posted 31-Aug-2014
The hotel is In banff dt, near everything. Nice staff…………
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Comfortable Hotel in middle of Banff

Posted 29-Aug-2014
Pros: Excellent position on Banff Avenue. Rooms are good size, very comfortable beds. Complimentary Wifi and parking appreciated.
Cons: Carpet was a little stained. Being an old hotel, noise from corridors can be heard in room at times. More of an issue with inconsiderate guests.
Location: Central position on Banff Avenue. Close to shopping, restaurants and beautiful walks along the Bow River.
Guest for 4 nights. Have stayed here previously so knew the hotel and what to expect.
3 out of 5
Recommended
for Everyone
by A verified traveller from Regina

Good location

Posted 28-Aug-2014
The location is great. It's right downtown and walking distance from lots of great restaurants and shops. Needs some updates though, especially new carpets. Our hotel had no view.. just a rooftop which wasn't very nice. I would only stay again because of the location.