Ratings based on 1,168 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Winnipeg, Manitoba, Canada

Nice hotel, friendly and helpful staffs

Posted 23-Apr-2015
Pros: Friendly and helpful staffs, dry sauna, jacuzzi hot tub, free wireless internet.
Location: Great location, close to restaurants.
I stayed at the hotel for 4 nights, very impressive and comfortable. My room had the mountain view, right on Banff Avenue, the heart of Banff. Great location, great value, and great staffs made my vacation completely perfect.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Hotel has gone down hill!

Posted 22-Apr-2015
I have stayed at the Mount Royal many times and I find the hotel is going down hill as far as comfort. This is a great place to stay because it's central. I may try another hotel next time to compare because the mount royal was always my go to place. Very disappointing!
3 out of 5
by A verified traveller

Posted 20-Apr-2015
The noise from the street (loud music and people) kept me awake past 3 am.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kelowna

Very handy location

Posted 17-Apr-2015
Pros: location
Cons: bathroom
Location: It is in the centre of Banff, every thing is near it.
Room was fair, the beds were good the bathroom was outdated. Room was clean, the front desk wasn't great but not bad. Very handy to shops, food and drink.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Alberta

Reasonably priced hotel in heart of downtown

Posted 13-Apr-2015
Pros: Convenient location to downtown, reasonable value, Tony Romas restaurant in hotel.
Cons: Increase Hotel customer parking space.
Location: Hotel is in the heart of downtown shopping and restaurants.
Older hotel that has had upgrades and is reasonable value. Very convenient to downtown shopping and restaurants. Hotel does not have enough parking for all guests. When its small parking lot is full, you have to find a spot on the street in the local neighborhood. Therefore, this is not a great hotel if you are in and out frequently with a vehicle. Room was clean and comfortable, except the room carpet was in poor conditon and stained. Comfortable bed. Tony Romas restaurant and lounge is integrated into the hotel and provides good quality meals and good service. Mid-morning on Saturday, with only one staff on duty at front desk, a problem processing a customer credit had others waiting over 45 minutes to check-out. An unacceptable situation to go on that long; lone staff member should have called for help to service other customers or provided guests with the refund issue another acceptable option (cash?). Noted next day at about the same time 2 staff on duty at front desk doing checkouts.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 10-Apr-2015
Pros: The price was great considering the location.
Cons: The bathrooms are a bit small and hallway noise is noticeable
We received a free upgrade to a premium room. Clean room, good views of the mountains to the east, and right on Banff Ave.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Apr-2015
The Mount Royal Hotel was a great place to stay and I would recommend it. The hotel staff and all the facilities were wonderful. Check-in and check-out was extremely fast and easy. The rooms were clean and comfortable. As well, the hotel was situated in a very convenient location, close to many restaurants and pubs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Apr-2015
The hotel was very well located - close to everything. Staff were exceptional.
3 out of 5
by A verified travellerfrom Edmonton, AB

Nice location

Posted 6-Apr-2015
Second time stay at this hotel, this time the room very small and the bed not as comfy as last time. Very nice location in the centre of Banff down town.
2 out of 5
by A verified travellerfrom Toronto

Only good thing about this hotel is the location.

Posted 3-Apr-2015
Pros: Location
Cons: Staff. Bathrooms need major updating.
Location: Everything is right outside your door at this hotel.
Front desk person very unfriendly and rude. Teeny tiny old bathrooms with controlled hot water (cold water comes out as a normal faucet would... but hot water comes out in trickles). Whenever I was in the bathroom with the door closed, the door would open when anyone would walk by our hotel room!?!?! Paper thin walls, can hear every voice and footstep above, below and all around you. Can't beat the location.