Ratings based on 1,147 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom saskatchewan

Very gorgeous hotel which close to the stores.

Posted 30-Mar-2015
In my experience with the Mount Royal hotel is very nice and awesome!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Alberta

Great location

Posted 30-Mar-2015
It's a bit loud if you have a room bordering Banff ave but otherwise comfortable. The staff was excellent and very helpful.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom 大阪

街の中心に位置して便利なホテル

Posted 29-Mar-2015
バンフの中心に位置しておりなにをするにも便利。 スキー場へのバスもホテル裏の駐車場から出ています。 中心に近いため、週末は深夜まで飲んでいる方々が騒いでいるので騒々しいです。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary

Good place to stay for one night

Posted 28-Mar-2015
This hotel is a nice place(a bit old),if you are looking at a short term stay you should go there. Staff is friendly and efficient
4 out of 5
Recommended
for Everyone
by A verified traveller

Central Banff Quality

Posted 28-Mar-2015
Clean, convenient and always a pleasant stay. The Mount Royal may be one of the older hotels in Banff but it is always a pleasure to stay there. Their staff are both professional and efficient, keen to help out and make the experience one to remember.
3 out of 5
Recommended
for Everyone
by A verified traveller

Mount Royal hotel banff

Posted 24-Mar-2015
Pros: Location
Cons: The state the hotel is in.
Location: Right in the middle of the high street.
The hotel staff are one big team could not ask for any better. The hotel needs lots of money spent on it. The place is shabby. The staff seems to hold on to every complaint and sort it out they r true troopers. But the hotel needs lots done to get it back to a 3 star. It's sad because it is a prime location, they have to stop looking at there location and make this hotel more liveable and safe for there guest.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very good location.

Posted 23-Mar-2015
Pros: location
Cons: Prepare the rooms for the number of registered guests.
Good location, pleasant hotel staff. However, guests in their rooms can hear people walking, talking, running along the corridors. Also, the rooms should be prepared based on the reservation made. I reserved 3 rooms with 10 people in total yet the towels, toiletries, and amenities were only good for double occupancy. I called housekeeping and nobody answered. It went to voice mail so I left a message. After some time, nobody called nor came for the towels I asked for so I decided to go to Front Desk to ask for some towels and told that I left a message in Housekeeping. I was informed that Housekeeping was closed for the day. So it meant that my request will be attended to the following day. Other than this, the stay was pleasant.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Cold Lake, AB

convenient

Posted 13-Mar-2015
Old hotel with some room upgrades. Can get noisy at night because it is on the main drag(request room on back of hotel if this bothers you). Conveniently located if you want to walk around Banff downtown. Parking is a bit of an issue.
3 out of 5
Recommended
for Everyone
by A verified traveller

City hotel on the main street

Posted 6-Mar-2015
Pros: Nice situated in the center of the town
The hotel is o.k. In connecting with the price. It's a little bit noisy. The earprotectors are welcome you on the table but we didn't need them. The heating didn't work at our room so we call'd the reception. They should send someone but he didn't came along. It was ten o'clock in the eventing. The next day they served is a free breakfast instemde. Very Nice.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Nice hotel, great location

Posted 5-Mar-2015
Pros: Great location
Cons: A miror on the elevator would be a plus, but it 's not necessary.
Location: Great location close to everything
The hotel is well located in Banff Downtown. Most activities have a bus pickup system (literally 5m behind the hotel) so a car is not needed. Staff know the city and the place to eat and other recommandation. The view on the tunel montain is really nice and having the natural sunlight wake you up is amazing.