Outdoor spa tub

Reviews of Mount Royal Hotel

3 out of 5
Mount Royal Hotel
138 Banff Avenue, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 959 out of 1467 reviews" "
Rating 8 - Good. 355 out of 1467 reviews" "
Rating 6 - Okay. 99 out of 1467 reviews" "
Rating 4 - Poor. 31 out of 1467 reviews" "
Rating 2 - Terrible. 23 out of 1467 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 28, 2024
Thank you so much Kristine for leaving us your feedback, we are so glad to hear that you enjoyed your stay.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value
Stayed 1 night in Mar 2024
Response from Katie | Mount Royal Hotel on Mar 27, 2024
Thank you so much Devin for leaving us your feedback, we are so glad to hear that you enjoyed your stay.

8/10 Good

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located, with warm and attentive service, clean and comfortable rooms, providing a pleasant stay experience. The surrounding area offers a wide variety of dining options, adding to the overall appeal of the hotel.
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on Mar 27, 2024
Thank you so much Yang to taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed your experience with us, and we hope to see you again for you next adventure in Banff National Park.

6/10 Okay

Juan John

Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff should be more inform what’s around or at least consider they’re working at a tourist area. It is very important to know the minimal because when I ask not a single staff knew anything about anything e.g. buss to Johnston canyon or where can I get information, what events or what’s around such us bars or anything! The shampoo, conditioner and body wash was horrible!!! Smells like cooking oil! And very dry for the air like bad bad products. I understand is handmade and natural but I’ve tried things like that and this is the worse!
Stayed 4 nights in Mar 2024
Response from Anthonette| Mount Royal Hotel on Mar 26, 2024
Hi Mr. Cano,Thank You for your review. We appreciate your feedback on the amenities and will bring this up to our reputable supplier. We are surprised to know that no one from our staff knows the information you are looking for as everyone working the desk are seasoned and takes pride knowing the ins and out of Banff. We will definitely refresh our staff with Banff Knowledge. We have been reading the notes in your reservation and it is only the room move to the Banff Ave side that was noted.You stayed with us for 4 nights and we hoped you enjoyed the tour of our beautiful town!

2/10 Terrible

Brice

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Well the location and price are great and the rooms are pretty nice. The big issues are that they advertise the great rooftop hot tubs in which they have two 8 person hot tubs. What they don’t tell you is that they only allow 4 in each and set you on 15min time limits….. then the house keeping staff doesn’t report when they find stuff forgotten and the front desk staff act like you are inconveniencing them for checking to find the $150 dollars in chargers ( I fully recognize this is my fault for forgetting them). What this does do is tell me the service level of the staff does not match the price and that your things may not be so safe in the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cassie, Broken Arrow

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this property and our stay! Central location to everything you would want to do in Banff!
Stayed 4 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 24, 2024
Thank you Cassie for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us.

10/10 Excellent

Amanpreet, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get there in time to get a parking spot other than that nice and decent . Front side rooms can be noisy on sunday and weekend nights due to people out there partyig but i was warned and still took it lol.. i liked the roof top hot tub .. i wish it was newer but hey cant get it all .will visit again
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you Amanpreet for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 19, 2024
Thank you for your review Jane! We appreciate your feedback!

10/10 Excellent

Tannis, Lethbridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 18, 2024
Thank you for your review Tannis! We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 14, 2024
Thank you for your review Andrew! We appreciate your feedback!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Mount Royal. Hotel restaurant, Brazen , is one of best in Banff. So convenient being right downtown. Our suite was clean and expansive and appreciated a Nespresso machine instead of hated Kuerigs. Check in was classy. Ski shuttle pickup for a Louise and Sunshine is in the hotel parking lot. Complaints are more like minor quibbles. 1) one of the roof top hot-tubs needs work. 2) the sitting room in the suite had zero artwork on the walls. 3) the sitting room could use a bench by the entry door.
Stayed 3 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 14, 2024
Thank you Jim for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us. We are also deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

2/10 Terrible

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities
If you like to be waken up by people with their sky boots at 6am going around the room and slamming their doors go ahead. Very disappointed and not going back again. The tub was also not draining when taking a shower.
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 14, 2024
Thank you Carmen for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

4/10 Poor

Chantelle

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Too expensive for what you are getting
Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 12, 2024
Thank you Chantelle for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great location within Banff
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 10, 2024
Thank you for your review Eric! We appreciate your feedback!

8/10 Good

Vandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 12, 2024
Thank you for your review Vandi! We appreciate your feedback!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the heart of Banff!
Stayed 3 nights in Dec 2023
Response from Maddison | Mount Royal Hotel on Mar 6, 2024
Thank you for your review Scott! We appreciate your feedback!

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in town. Nice bar / restaurant and very friendly staff.
Stayed 7 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 6, 2024
Thank you for your review Nick! We appreciate your feedback!

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 6, 2024
Thank you for your review Lynda! We appreciate your feedback!

10/10 Excellent

Tracy Ann, Dunedin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Mount Royal!
Stayed 5 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 29, 2024
Thank you for your review Tracy Ann! We appreciate your feedback!

4/10 Poor

Maheen

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
This hotel was centrally located and very walkable. However, it was lacking in the cleanliness department. We stayed for one night and noticed that there were large wine/coffee stains on the floor from the previous occupant that were still wet.
Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 26, 2024
Thank you Maheen for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

4/10 Poor

Zan

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Some pros: -Great location in downtown Banff right on the Main Street, easy access to restaurants and shops. -The roof top hot tub is amazing and has beautiful views. Now for the cons: -The heat/ac fan in our room was ridiculously loud. We turned it completely off for the duration of our stay. We noticed there were ear plugs in the bed side tables - must be for the fan! -Pillows on the bed were very lumpy. we asked for new ones at the front desk and the girl wasn’t overly friendly and stated that they’ll just be the same ones because they’re “from the same company.” Not very understanding or apologetic. -The bed was pretty uncomfortable and the sheets felt very cheap and scratchy. The fitted sheet felt like an athletic track pant material and made a zipper sound when you brushed your hand over it - that’s how you know it’s a cheap fabric! -Shower drain is either clogged or not draining properly because every time we showered there was a pool of water. -Charging guests $2 a bottle for Dasani water is a bit silly, asking for 2 bottles of water should be complimentary, no? -We thought the desk staff were unfriendly and standoffish.
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 26, 2024
Thank you Zan for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

10/10 Excellent

Loreen Kim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Right in the heart of Banff. All amenities right outside the door. All staff exceptional
Stayed 3 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 23, 2024
Thank you Loreen Kim for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us. We hope to see you again for your next trip in Banff National Park.

10/10 Excellent

Maelaine

Liked: Cleanliness, staff & service, property conditions & facilities
the hot tubs, the staff are really friendly.
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 21, 2024
Thank you Maelaine for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us. We hope to see you again for your next trip in Banff National Park.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 21, 2024
Thank you Gina for leaving us a review.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views of the mountains and the town
Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 20, 2024
Thank you for your review Danielle! We appreciate your feedback!

10/10 Excellent

Simon, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fifth floor hot tub! Awesome
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 20, 2024
Thank you for your review Simon! We appreciate your feedback!

8/10 Good

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good amenities
Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 20, 2024
Thank you for your review Simone! We appreciate your feedback!

10/10 Excellent

Jenna

Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you for your review Jenna! We appreciate your feedback!

10/10 Excellent

Amaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 19, 2024
Thank you for your review Amaya! We appreciate your feedback!

10/10 Excellent

Sudipto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maddison | Mount Royal Hotel on Feb 18, 2024
Thank you for your review Sudipto! We appreciate your feedback!

10/10 Excellent

Elise

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 18, 2024
Thank you for your review Elise! We appreciate your feedback!

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you for your review Keith! We appreciate your feedback!

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you for your review Katrina! We appreciate your feedback!

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you for your review Jessica! We appreciate your feedback!

10/10 Excellent

JOSE ROBERTO

Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you for your review Jose Roberto! We appreciate your feedback!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tub, view, close to everything! Perfect stay, will be back!
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 14, 2024
Thank you Nicole for taking the time to leave us your feedback, we really appreciate it. We are glad to hear that you enjoyed your stay with us, we can't wait to have to back.

6/10 Okay

Brian Van

Travelled with partner
Liked: Cleanliness, staff & service
Definitely thin walls. We could hear everything in the hallway and in the room above us and the rooms beside us.
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 18, 2024
Thank you Brian Van for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

2/10 Terrible

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location close to the action. Elevators take forever, but the biggest issue is the 4 person max in the outdoor hot tubs. We were out there for like 15 min max and had to leave due their rule.
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 12, 2024
Thank you Paul for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.

8/10 Good

slawomir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent organization transport from hotel to ski area
Stayed 7 nights in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 12, 2024
Thank you Slawomir for taking the time to leave us your feedback.

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Truly one of the best places to stay in Banff. Right in the heart of town. Fantastic staff! We had such a wonderful time.
Stayed 4 nights in Jan 2024
Response from Katie | Mount Royal Hotel on Feb 12, 2024
Thank you Jonathan for leaving us your feedback, we appreciate it. We hope to see you again for you next visit in Banff.

6/10 Okay

ravinder

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 12, 2024
Thank you Ravinder for leaving us a review.

10/10 Excellent

Sotirios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if staying in Banff and taking shuttles to the ski resorts (pick up outside of hotel)
Stayed 4 nights in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 10, 2024
Thank you so much Sotirios for taking the time to leave us a review, we really appreciate it. We are glad that you enjoyed the location of our property and how close it was from the bus stop to the ski hill. We hope to see you again for your next adventure to Banff National Park.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessibility to the shuttles for the ski area
Stayed 8 nights in Jan 2024
Response from Katie | Mount Royal Hotel on Feb 10, 2024
Thank you Elizabeth for leaving us your feedback. We are really glad to see that you enjoyed the proximity of the ski shuttle from the hotel. We hope to see you again for your next ski adventure.

6/10 Okay

Mary O.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the convenient location—beautiful view from our room. We would have preferred the size of the king room and the location of our room to be better. We felt like we were back in the servant quarters. Okay property
Stayed 3 nights in Jan 2024
Response from Katie | Mount Royal Hotel on Feb 12, 2024
Thank you Mary for taking the time to leave us your feedback, we really appreciate it.

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 10, 2024
Thank you Larissa for leaving us a review.

10/10 Excellent

Lisbeth

Stayed 5 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you for your review Lisbeth! We appreciate your feedback!

10/10 Excellent

Jasjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Katie | Mount Royal Hotel on Feb 10, 2024
Thank you Jasjot for leaving us a review.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a quick weekend getaway!
Stayed 2 nights in Jan 2024
Response from Katie | Mount Royal Hotel on Feb 8, 2024
Thank you Julie for your review, we appreciate it.

10/10 Excellent

Paul, CALGARY

Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you for your review Paul! We appreciate your feedback!

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed this hotel. So conveniently located, with amazing views of the downtown mountainview. The hot tubs on the roof were also amazing!
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 5, 2024
Thank you Stacy for leaving us your feedback, we appreciate it. We are glad to hear that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.