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The hotel is conveniently located, with warm and attentive service, clean and comfortable rooms, providing a pleasant stay experience. The surrounding area offers a wide variety of dining options, adding to the overall appeal of the hotel.
Yang
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on Mar 27, 2024
Thank you so much Yang to taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed your experience with us, and we hope to see you again for you next adventure in Banff National Park.
The staff should be more inform what’s around or at least consider they’re working at a tourist area. It is very important to know the minimal because when I ask not a single staff knew anything about anything e.g. buss to Johnston canyon or where can I get information, what events or what’s around such us bars or anything!
The shampoo, conditioner and body wash was horrible!!! Smells like cooking oil! And very dry for the air like bad bad products. I understand is handmade and natural but I’ve tried things like that and this is the worse!
Juan John
Stayed 4 nights in Mar 2024
Response from Anthonette| Mount Royal Hotel on Mar 26, 2024
Hi Mr. Cano,Thank You for your review. We appreciate your feedback on the amenities and will bring this up to our reputable supplier. We are surprised to know that no one from our staff knows the information you are looking for as everyone working the desk are seasoned and takes pride knowing the ins and out of Banff. We will definitely refresh our staff with Banff Knowledge. We have been reading the notes in your reservation and it is only the room move to the Banff Ave side that was noted.You stayed with us for 4 nights and we hoped you enjoyed the tour of our beautiful town!
2/10 Terrible
Brice
Travelled with partner, Travelled with group
Mar 25, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Well the location and price are great and the rooms are pretty nice. The big issues are that they advertise the great rooftop hot tubs in which they have two 8 person hot tubs. What they don’t tell you is that they only allow 4 in each and set you on 15min time limits….. then the house keeping staff doesn’t report when they find stuff forgotten and the front desk staff act like you are inconveniencing them for checking to find the $150 dollars in chargers ( I fully recognize this is my fault for forgetting them). What this does do is tell me the service level of the staff does not match the price and that your things may not be so safe in the hotel.
Brice
Stayed 2 nights in Mar 2024
10/10 Excellent
Cassie, Broken Arrow
Travelled with family, Travelled with family and small children
Get there in time to get a parking spot other than that nice and decent . Front side rooms can be noisy on sunday and weekend nights due to people out there partyig but i was warned and still took it lol.. i liked the roof top hot tub .. i wish it was newer but hey cant get it all .will visit again
Amanpreet
Stayed 1 night in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 20, 2024
Thank you Amanpreet for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us.
Loved our stay at Mount Royal. Hotel restaurant, Brazen , is one of best in Banff. So convenient being right downtown. Our suite was clean and expansive and appreciated a Nespresso machine instead of hated Kuerigs. Check in was classy. Ski shuttle pickup for a Louise and Sunshine is in the hotel parking lot.
Complaints are more like minor quibbles.
1) one of the roof top hot-tubs needs work.
2) the sitting room in the suite had zero artwork on the walls.
3) the sitting room could use a bench by the entry door.
Jim
Stayed 3 nights in Mar 2024
Response from Maddison | Mount Royal Hotel on Mar 14, 2024
Thank you Jim for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us. We are also deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.
2/10 Terrible
Carmen
Travelled with group
Mar 12, 2024
Liked: Cleanliness, staff & service, amenities
If you like to be waken up by people with their sky boots at 6am going around the room and slamming their doors go ahead.
Very disappointed and not going back again.
The tub was also not draining when taking a shower.
Carmen
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Mar 14, 2024
Thank you Carmen for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.
Response from Maddison | Mount Royal Hotel on Mar 12, 2024
Thank you Chantelle for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation.
Response from Maddison | Mount Royal Hotel on Feb 29, 2024
Thank you for your review Tracy Ann! We appreciate your feedback!
4/10 Poor
Maheen
Travelled with partner
Feb 25, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
This hotel was centrally located and very walkable. However, it was lacking in the cleanliness department. We stayed for one night and noticed that there were large wine/coffee stains on the floor from the previous occupant that were still wet.
Maheen
Stayed 1 night in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 26, 2024
Thank you Maheen for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.
4/10 Poor
Zan
Travelled with partner
Feb 25, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Some pros:
-Great location in downtown Banff right on the Main Street, easy access to restaurants and shops.
-The roof top hot tub is amazing and has beautiful views.
Now for the cons:
-The heat/ac fan in our room was ridiculously loud. We turned it completely off for the duration of our stay. We noticed there were ear plugs in the bed side tables - must be for the fan!
-Pillows on the bed were very lumpy. we asked for new ones at the front desk and the girl wasn’t overly friendly and stated that they’ll just be the same ones because they’re “from the same company.” Not very understanding or apologetic.
-The bed was pretty uncomfortable and the sheets felt very cheap and scratchy. The fitted sheet felt like an athletic track pant material and made a zipper sound when you brushed your hand over it - that’s how you know it’s a cheap fabric!
-Shower drain is either clogged or not draining properly because every time we showered there was a pool of water.
-Charging guests $2 a bottle for Dasani water is a bit silly, asking for 2 bottles of water should be complimentary, no?
-We thought the desk staff were unfriendly and standoffish.
Zan
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 26, 2024
Thank you Zan for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.
Wonderful place to stay. Right in the heart of Banff. All amenities right outside the door. All staff exceptional
Loreen Kim
Stayed 3 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 23, 2024
Thank you Loreen Kim for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us. We hope to see you again for your next trip in Banff National Park.
Response from Katie | Mount Royal Hotel on Feb 21, 2024
Thank you Maelaine for taking the time to leave us your feedback, we are really happy to hear that you enjoyed your stay with us. We hope to see you again for your next trip in Banff National Park.
Loved the hot tub, view, close to everything! Perfect stay, will be back!
Nicole
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 14, 2024
Thank you Nicole for taking the time to leave us your feedback, we really appreciate it. We are glad to hear that you enjoyed your stay with us, we can't wait to have to back.
6/10 Okay
Brian Van
Travelled with partner
Feb 12, 2024
Liked: Cleanliness, staff & service
Definitely thin walls. We could hear everything in the hallway and in the room above us and the rooms beside us.
Brian Van
Stayed 2 nights in Feb 2024
Response from Maddison | Mount Royal Hotel on Feb 18, 2024
Thank you Brian Van for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.
Great location close to the action. Elevators take forever, but the biggest issue is the 4 person max in the outdoor hot tubs. We were out there for like 15 min max and had to leave due their rule.
Paul
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 12, 2024
Thank you Paul for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that your stay was not up to your expectation and we will see what we can do to improve those issues in the future.
Great location if staying in Banff and taking shuttles to the ski resorts (pick up outside of hotel)
Sotirios
Stayed 4 nights in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 10, 2024
Thank you so much Sotirios for taking the time to leave us a review, we really appreciate it. We are glad that you enjoyed the location of our property and how close it was from the bus stop to the ski hill. We hope to see you again for your next adventure to Banff National Park.
The accessibility to the shuttles for the ski area
Elizabeth
Stayed 8 nights in Jan 2024
Response from Katie | Mount Royal Hotel on Feb 10, 2024
Thank you Elizabeth for leaving us your feedback. We are really glad to see that you enjoyed the proximity of the ski shuttle from the hotel. We hope to see you again for your next ski adventure.
We liked the convenient location—beautiful view from our room. We would have preferred the size of the king room and the location of our room to be better. We felt like we were back in the servant quarters. Okay property
Mary O.
Stayed 3 nights in Jan 2024
Response from Katie | Mount Royal Hotel on Feb 12, 2024
Thank you Mary for taking the time to leave us your feedback, we really appreciate it.
We absolutely enjoyed this hotel. So conveniently located, with amazing views of the downtown mountainview. The hot tubs on the roof were also amazing!
Stacey
Stayed 1 night in Feb 2024
Response from Katie | Mount Royal Hotel on Feb 5, 2024
Thank you Stacy for leaving us your feedback, we appreciate it. We are glad to hear that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.