Ratings based on 833 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

:)

Posted 27-Jan-2015
I wrote in the comments for my booking that it was our one year anniversary and they had champagne and chocolates brought up to our room minutes after our arrival. It was great :) The only downfall was we found the beds very uncomfortable and didn't have a very good sleep.
Comment from Hotel Management
28-Jan-2015 by Stephen, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel. My sincere apologies for the uncomfortable rest that you had while you were staying with us. It important that we receive feedback that will help improve our overall standards and I will pass your comments onto our Executive Housekeeper to investigate, as this is not our usual feedback about our beds. It gives me great pleasure to see that we recognized your anniversary. Thank you for staying with us and providing your valuable feedback. Kind Regards Stephen Crossland General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom N.

Nice hotel.

Posted 21-Jan-2015
Room was very small but otherwise a nice hotel. With many other choices I'd probably try another hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very friendly staff.

Posted 12-Jan-2015
We had a great stay at the hotel. All the staff were extremely helpful and friendly. The beds were very comfortable and the food in the restaurant was excellent. Would recommend the hotel to anyone.
Comment from Hotel Management
14-Jan-2015 by Stephen, Hotel Management
Dear Guest, Thank you for your kind review and highlighting our great restaurant, comfortable beds, and my extremely helpful and friendly colleagues. Thank you very much for staying with us and we hope to welcome you back when your travels bring you back to Banff. Kind Regards Stephen Crossland General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom wy

Posted 12-Jan-2015
Pros: bed, linens, fireplace nice dinner
great stay. good price., very comfortable and attractive
5 out of 5
Recommended
for Everyone
by A verified traveller

very good place and quiet and calm

Posted 5-Jan-2015
underground heated parking place is good in winter season
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, AB

Nice hotel close to everything you need in Banff

Posted 2-Jan-2015
Great staff, clean room, quiet, nice pool/work-out facilities, good breakfast (though slightly expensive).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sylvan Lake , Alberta

Go on spoil yourself

Posted 30-Dec-2014
Hotel staff very pleasant and more than willing to cater to your needs. Minor complaint on TV there was no program details , just channel numbers . Room was well appointed although temp control was hard to figure out , we were there while temps were -20c and we had to use A/C to have a comfortable temp. These are very minor faults , and we would stay here again .
Comment from Hotel Management
30-Dec-2014 by Stephen, Hotel Management
Dear Jeremy, Thank you for taking to the time to review our hotel. It is great to hear that my colleagues made you feel welcome and were willing to cater to your needs and live up to the high Delta standards. I sincerely apologize for the inconvenience of the temperature in you room and I will pass your comments onto our Maintenance engineers. Thank you very much for staying with us and we look forward to welcoming you back in the future. Kind Regards Stephen Crossland General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

great choice in every way

Posted 29-Dec-2014
The Delta Banff Royal Canadian Lodge was perfect in every way. Rooms were lovely and impeccably clean. The entire staff, from front desk to dining room to housekeeping was professional, helpful and personable. The entire staff I would describe as gracious, which is accommodating with a friendly, thoughtful manner. The lobby was warm and welcoming as was the staff. I would go back in a minute and would not stay elsewhere in Banff. I highly recommend this lovely lodge.
Comment from Hotel Management
31-Dec-2014 by Stephen, Hotel Management
Dear Guest, Thank you very much for your kind comments and feedback. It is very kind of you to recognize my colleagues and the hard work that they put in everyday to provide friendly professional and gracious service. Thank you very much for staying with us and we look forward to welcoming you back to the hotel in the future. Kind Regards Stephen Crossland General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Orleans

Wonderful Hotel in town

Posted 22-Dec-2014
Pros: Also, pool and hot tub.
Rated #3 in Banff behind Rimrock and Fairmont Banff Springs hotel by Trip Advisor. Great location - just minutes walk to town, plus very efficient city bus system with bus stop right in front of hotel. Excellent, very friendly staff - front desk, concierge, bar, and restaurant. Tom (concierge) was very helpful with local information - ski rental, restaurants, local tourist sites, etc. Banff Springs and Rimrock "outside" of town, more so for Rimrock. I wanted to stay in town and "get" the local flavor. Glad we did. Will definitely visit again and stay in same hotel.
Comment from Hotel Management
25-Dec-2014 by Stephen, Hotel Management
Dear Thomas, Thank you for taking the time to provide us with a great review. I am so glad that you enjoyed our excellent and friendly staff. Thank you for recognizing Tom and we will recognize him on your behalf. Thank you for choosing to stay with us and we look forward to welcoming you back in the not too distant future. Kind Regards Stephen Crossland General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom C

Muy buena atención

Posted 20-Dec-2014
Excelente personal y atención les recomendaría dar mejor servicio de internet ya que estar cambiando clave cada 2 días es algo molesto y el servicio un poco lento.