Ratings based on 753 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Great customer service

Posted 20-Oct-2014
I have stayed in Banff many times and the Delta has been the best experience. The customer service was friendly and attentive.
Comment from Hotel Management
22-Oct-2014 by Stephen, Hotel Management
Dear Tammy, Thank you for your kind review. I am glad to hear that we were able to make your stay the best experience in your travels to Banff. We do strive to exceed our guests expectations with our high Delta standards of service. Thank you for staying with us and we look forward to welcoming you back in the near future. Kind Regards Stephen Crossland General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

A bit disappointing

Posted 19-Oct-2014
Pros: Great beds, very clean and quiet. Staff was polite and helpful.
Cons: Expanding the spa would be great. Free parking would also be a perk.
A bit of a walk to the downtown stores and restaurants. I was disappointed that the "spa" was just one person taking appointments. I wasn't able to book an appointment during our stay and the spa was one of the reasons I booked a room there in the first place. Very clean and quiet. Great beds. The restaurant was out of our price comfort level. And paying for underground parking seemed a bit much as there was free underground parking available just down the street at other hotels.
Comment from Hotel Management
20-Oct-2014 by Stephen, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel. I am disappointed to hear that you were not able to get a spa appointment during your stay. We do recommend making reservations prior to arrival to avoid disappointment on high demand days. I am glad that you enjoyed our clean quiet rooms and great beds. We do charge currently $15.00 for secure underground heated parking at the Delta Banff Royal Canadian Lodge and feel that this does offer value compared with our peers. Thank you for staying with us and for your valuable feedback. Kind Regards Stephen Crossland General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton, AB

Very pleasant couple of days.

Posted 19-Oct-2014
Everything was great with the exception of the limited wi-fi. The hotel blocks any attempt to use Internet for more than checking your emails. Otherwise, we had a great time. Thanks.
4 out of 5
Recommended
for Everyone
by A verified traveller

Husband's 40th Birthday

Posted 18-Oct-2014
We book a suite for our weekend getaway in the mountains ziplining & quading. It was a great room, and I was impressed that the staff left a little note/chocolates to wish my hubby a happy birthday, particularly since I didnt make mention of it when booking! We were a little disappointed in the spa facility (although the therapist was excellent) which was pretty much non-exisitant. Staff indicate that a reno is planned to expand the spa area which would be great. Great stay though!
Comment from Hotel Management
20-Oct-2014 by Stephen, Hotel Management
Dear slf, Thank you for taking the time to review our hotel. I glad that you found our rooms great and you had a great stay. Thank you for your valuable feedback and my sincere apologies for disappointing you regarding our spa which is located next to our pool and hot tub area that is for use of both our hotel guests and spa patrons. Thank you for staying with us and providing your valuable feedback. Kind Regards Stephen Crossland General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Kennett Square, PA

Recommended

Posted 16-Oct-2014
Pros: parking, beds, gas fireplace, location
Cons: can't think of anything.
Location: 10 minute walk to the stores and restaurants in downtown Banff. Lots to do (hot springs, museums, gondola, hiking, shopping, sightseeing)
Stayed here 3 days (and 3 days 8 years ago). Good underground parking, friendly staff, nice room, comfortable beds, and great location.
5 out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Great hotel in Banff

Posted 1-Oct-2014
Pros: Loved the room. Very comfortable beds and pillows! Fireplace in room Very nice staff
Cons: We were happy with everything at this hotel.
Location: It was walking distance to downtown although I preferred to drive. There are restaurants up and down the street within walking distance.
This hotel is smaller than some but lacks for nothing. Had excellent front desk service, check in quick and efficient. The room was one of the best designed. I liked the separate bathroom areas really great for 2 people to get ready at the same time. The beds were heavenly and some of the most comfortable I have encountered. The food was excellent, they have a really nice restaurant on site. The pool , hot tub and steam were clean and enjoyed by us. And they have nice underground parking , a fee applies like all resorts so no big deal. And they also have a spa unfortunately we did not have time to use. I would highly recommend this hotel. It was in a good location as well.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Room was amazing and food was exceptional!

Posted 27-Sep-2014
Pros: It had a welcome home feeling to it, a traditional family lodge feeling.
Cons: Nothing to recommend.
Location: It is 3-4 blocks from shopping and a $2 bus ride from the hot springs, condoles and other sights.
The first surprise upon my arrival was that my room had a fireplace. The bathroom was luxurious, clean and very spacious. The pool area, hot tub and sauna are newly renovated, clean with a beautiful ambiance. The restaurant dinning was surprisingly very good. I would highly recommend the artic char. The waiters were polite, provided exceptional service and recommended some of the best meals on the menu. The chef is young but exceptionally masterful in matters of haute cuisine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice quiet hotel.

Posted 14-Sep-2014
Great staff. They even clean your car windows if you park in the garage.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nashville, Tn

Very nice hotel, clean, fine restaurant and bar.

Posted 13-Sep-2014
Pros: The beds were outstanding and the whole hotel was very clean.
Location: The location was central to everything. Don't miss Lake Louise, the most spectacular view.
The hotel was very comfortable and quiet and a few blocks from the main strip. The staff was very helpful with suggestions of sights and things to do.
5 out of 5
Recommended
for Everyone
by A verified traveller from Louisiana

Pleasant Stay

Posted 9-Sep-2014
Pros: It has great customer service, and it was clean.
My husband and I were very impressed with the service provided by the staff. We arrived early and they allowed us to check in and even helped us make an appointment for a much needed massage. The facilities are kept up nicely and our room was clean and neat. The only issue we had was not being able to figure out how to turn the second light on in the shower, but since it was a short stay we didn't bother with it. We parked in the garage and a staff member had washed our windshield for better sightseeing! It is within walking distance to all the shops, and the walk was beautiful. We unfortunately left a bag of gifts behind, but after speaking with the staff members, it was found. They offered to send it by UPS as long as we provided shipping cost, which was great by me. I would stay at this hotel again without hesitation.