Ratings based on 931 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 25-Jul-2015
Pros: Staff was amazing! I wish I could recall the gentleman who served us at the restaurant the evening of Friday July 17th, around 2100pm; exceptional...
Cons: Cleaning staff with stocking of items as they seem to forget!
Location: HotSprings, Horsebackriding, Gondola, Canoeing, Hiking, Spas & Shopping!
Greeted by the front dest upon entering hotel. The hotel is in a great location and the experience at the restaurant was wonderful. The food was slightly overpriced, but the service from a male waiter was exceptional. The only complaint I did have was the cleaning could have been improved on with stocking of the supplies. We entered our suite and I had forgotten a shower cap a few other things, but perhaps they don't supply those, as those were not in our room. ( We had an upgraded room, so I figured those would be stocked). The next evening, our dirty towels were removed, but were not replaced nor were our toiletries such as shampoo, conditioner etc. Needless to say, we passed by to the front desk, and they arrived moments later with a supply of items. The pool was cold, but we did enjoy the Hot Springs. Other than that, the location is great and the staff was awesome!
4 out of 5
Recommended
for Everyone
by A verified traveller from Salem, OR

Upscale, but approachable

Posted 25-Jul-2015
Pros: This hotel is on the edge of the busy downtown area, so we could easily walk into the "action" when we wanted to or stay a bit out of the crowds.
Cons: Nothing - we really liked the hotel
Location: Shopping and restaurants, a museum and park in Banff downtown area, took a historic tour, gondola ride and mountain views
We had a really great experience with the staff at the Delta - they were helpful and courteous. Our room was conveniently located in the hotel and roomy for two. The parking was limited unless you used the valet parking, but for $15 per day, it was worth not having to hassle with on-street parking.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Nice hotel walking distance to everything

Posted 23-Jul-2015
Pros: The beds
Cons: The decor is outdated and the shower pressure is too low.
This hotel has the most comfortable beds!! The staff in the restaurant, bar & front desk were all friendly and helpful. It's only a short walk down one straight road to the main part of Banff. They even clean your windscreen for you if you park a car.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Summer Vacation!!

Posted 19-Jul-2015
Pros: Everything!!!
Location: Lot's to do: gondola up Sulfur Mountain, Indian Museum and Trading Company, Cave and Basin Lantern Tour, Drive to Lake Louise, Canoe on Lake Louise...
Classy Hotel, great room, good room service and restaurant, friendly staff, great car valet service, close to downtown Banff (10 minute walk). A wonderful hotel to stay at while visiting the incredible Banff area!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jul-2015
Good hotel in great location. Rooms need an update. Breakfast should be included.
1 out of 5
by A verified traveller

Very small rooms. Not worth your money.

Posted 15-Jul-2015
We booked the standard room with one queen bed. It is deffinatly NOT worth $300+/night. Smallest cramped room with no fridge/microwave i have ever been in. And there is no picture online of just how tiny this room is ( im sure they do not want to advertise this room ). When we told the staff we were unhappy with the size of this room they were very unhelpful and just seemed to blow us off like they get this complaint alot. Do NOT waste your money!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2015
立地的にもダウンダウンに近くて良かったです。ホテルの人の待遇も良かったです、コインランドリーがあれば、言うことなしです。
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

Trip to Banff

Posted 13-Jul-2015
This hotel is well located and easy to walk to shopping and dinning areas. Easy to park and easy access to the highway for visiting other areas in the Rockies. Staff was very friendly, helpful and pleasant. Rooms were clean, spacious, updated and quiet. We were upgraded upon our arrival. The pool area was very nice. Would definitely go back!
Comment from Hotel Management
16-Jul-2015 by Duty Manager, Hotel Management
Dear ST, Thank you for taking the time to review your recent stay with us. We are happy to hear that there as an availability so that we could upgrade your room. It is also a pleasure to know that the staff provided you with friendly and helpful service during your time here. We will be sure to share your comments with the whole team. Once again thank you for writing the review and for choosing to stay with us. Sincerely, Nathaniel Lee Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location on main street.

Posted 11-Jul-2015
Pros: Staff vey friendly and helpful. Comfortable room.
Location: Easy to walk to down town .
Great time. Bing there on July 1st we were able to see parade from hotel. beautiful view of mountains.
Comment from Hotel Management
23-Jul-2015 by Duty Manager, Hotel Management
Dear Sue, Thank you for taking the time to review your recent stay with us here at the Delta Banff Royal Canadian Lodge. We are glad to hear that you enjoyed your time with us in beautiful Banff. It is a real pleasure to hear know that the staff provided you with helpful and friendly service, we will be sure to share your comments with the whole team. Once again thank you for the review and for choosing to stay with us. Sincerely, Nathaniel Lee
5 out of 5
Recommended
for Everyone
by A verified traveller from TOKYO

過ごしやすいホテル

Posted 28-Jun-2015
Pros: 落ち着いた雰囲気
バンフ通りに面しており、カスケードプラザなど中心地へも10分くらいでいけます。 スタッフも丁寧でとても感じがよく、大満足です。 部屋は1階でバンフ通り沿いでしたが、静かでした。 暖炉があり、夜は暖かかったです。 近くに水を買う場所がないので、カスケードプラザ横のSafewayに買いに行っていました。 そこまで遠くないので、レストランの帰りなどに便利です。 全体的にとても満足した2泊でした。ありがとうございました。