Ratings based on 742 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller
Nice quiet hotel.Posted 14-Sep-2014
Great staff. They even clean your car windows if you park in the garage.
for Everyoneby A verified traveller from Nashville, Tn
Very nice hotel, clean, fine restaurant and bar.Posted 13-Sep-2014
Pros: The beds were outstanding and the whole hotel was very clean.
Location: The location was central to everything. Don't miss Lake Louise, the most spectacular view.
The hotel was very comfortable and quiet and a few blocks from the main strip. The staff was very helpful with suggestions of sights and things to do.
for Everyoneby A verified traveller from Louisiana
Pleasant StayPosted 9-Sep-2014
Pros: It has great customer service, and it was clean.
My husband and I were very impressed with the service provided by the staff. We arrived early and they allowed us to check in and even helped us make an appointment for a much needed massage. The facilities are kept up nicely and our room was clean and neat. The only issue we had was not being able to figure out how to turn the second light on in the shower, but since it was a short stay we didn't bother with it. We parked in the garage and a staff member had washed our windshield for better sightseeing! It is within walking distance to all the shops, and the walk was beautiful. We unfortunately left a bag of gifts behind, but after speaking with the staff members, it was found. They offered to send it by UPS as long as we provided shipping cost, which was great by me. I would stay at this hotel again without hesitation.
by A verified traveller from Toronto
SLOOOOOOW WIFIPosted 31-Aug-2014
Pros: Pool and hot tub area was spa like.
Cons: WIFI - get decent WIFI!!
Staff were nice, pool and hot tub area was nice, room was fine. Big disappointment was WIFI service, it was dreadfully slow (dial up slow), so slow we got timed out of seaches. It was very frustrating to try to plan activities without being able to look things up on the internet.
by A verified traveller from Calgary
Nice Hotel although overpricedPosted 25-Aug-2014
Pros: The hotel was clean and close to the shops as well as closer to the edge of town so it was easy to travel to the tours we had booked.
Cons: Large bathrooms were nice, but the shower was very dated.
Location: It's on Banff Ave, so everything is close by.
Nice hotel close enough to everything that we could walk anywhere. Was hoping for more based on how much it cost, but the room was pretty plain and the fireplace didn't work. The pool and hot tub were nice although the steam room was barely functioning.
for Everyoneby A verified traveller from Birmingham UK
Central Banff hotel with lovely indoor poolPosted 24-Aug-2014
Excellent staff welcoming and helpful. Rooms spacious, comfy beds and clean. Underground parking for a charge but valet parking is no extra charge. Spa and pool facilities very good. I would stay there again.
for Everyoneby A verified traveller from Santa Barbara, CA
It wasn't long enough. Had a fabulous dinner in your dining room.
for Everyoneby A verified traveller from Toronto, Ontario
Nice hotel for the money you payPosted 14-Aug-2014
Great location, very friendly staff. Definitely will come back again!
for Everyoneby A verified traveller
Overnight stayPosted 8-Aug-2014
Hotel was very comfortable, quit and well situated within the town of Banff. Parking was a little small and check in time was late. Hotel staff promised to text us when room was ready but didn't follow through.
for Everyoneby A verified traveller from Sherwood Park, AB
Clean and friendly hotelPosted 7-Aug-2014
Had a great stay at the Delta, extremely clean hotel with wonderful staff. Very warm while we were there, AC was a bit taxed keeping the room cool.