Ratings based on 882 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2015
Here for a conference the facility was nice and the staff friendly. Easily with in walking distance of down town Banff
5 out of 5
Recommended
for Families
by A verified traveller

Concierge was awesome!

Posted 13-Apr-2015
Pros: Concierge and pool
Cons: Room size
Location: It's Banff- lots to do and quite central
We were very pleased with our stay at this hotel. We found the concierge to be extremely friendly and helpful...we weren't surprised to find out he is from Atlantic Canada. We were travelling with kids and all the staff went out of their way to help us out. The rooms are a bit small, especially with a playpen but we weren't there much. The pool is beautiful. It was very clean. We were upgraded to a room with a fireplace, but felt it was not needed with kids. It seemed hot even when it wasn't on. Overall we had a great stay and will be back!
Comment from Hotel Management
15-Apr-2015 by Banff Management, Hotel Management
Dear Anonymous, Thank you for taking the time to write this great review. We are very pleased to know you enjoyed your stay and particularly the service received by our Concierge, we will definitely share this review with him. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge. Kind regards, Suzanne Gittens General Manager
3 out of 5
by A verified travellerfrom Calgary AB

Nice staff but not very impressed with the room

Posted 12-Apr-2015
The room was with very hot or freeze tried to play with thermo but no luck same story with the show with burn you or your freezing
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Virginia Beach, VA

Great Vacation Spot

Posted 9-Apr-2015
Pros: Nice architecture and design. Comfortable. Great hottub and small pool. When kids scream, though, you hear it!!!
Cons: The heat/AC units are on or off, so you would be warm or chilled during the night.
The hotel is about a 10 minutes walk from the main restaurants and shops on Banff Avenue. If it is decent out, a nice walk. We did it about 5 times in a few days.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Apr-2015
Celebrated wedding Anniversary, Staff surprised us by bringing a gift bottle of champagne to our room shortly after we arrived. Very impressed with the friendly staff starting with the gentleman that greeted us as well as the staff behind the counter. I would recommend this place to anybody. Fantastic people.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Alberta

Anniversary Weekend!!

Posted 6-Apr-2015
We stayed at the Delta for our Anniversary! Everything about this hotel if top notch!! The staff were very accommodating and the rooms were very clean!
4 out of 5
Recommended
for Families
by A verified traveller

Banff Hotel for Ski

Posted 6-Apr-2015
I was looking for condo style lodging for skiing in the Banff area which was difficult to find so we opted for two hotel rooms for our family. The Delta Banff Royal Canadian Lodge has very clean, comfortable rooms that suited us well. They do not have adjoining rooms but make sure to arrange for rooms in close proximity if requested. There is storage downstairs for skis and snowboards - these items are not allowed in the rooms though your boots can come up with you. Very nice pool, hot tub and sauna area. The beds were very comfortable. We dined in the hotel restaurant one evening and it was very nice. You can request special items if needed for younger children or anyone who has special dietary needs. They will accommodate. I did find some suite options in some of the hotels in Banff however that provided enough room for sleeping but only one bathroom. For a family with teenagers having two hotel rooms and two bathrooms was a much better situation.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 28-Mar-2015
Great stay. We loved the pool area! Room was clean with helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location and Spacious Stay in Banff!!!

Posted 27-Mar-2015
Our family of 4 (2 adults,2 teenagers) stayed here for 10 days during March Break. The 2 Queen Beds with fireplace Room was spacious and the beds were really comfortable--a restful sleep after a long day of skiing!!! The fireplace was handy for drying out the ski gear. I requested a room facing the back street which was quieter. We received a pleasant welcome basket with crackers, tea, chocolates, biscotti and other treats!!! The hotel is located close to the shops, restaurants, and a Safeway supermarket in Banff. We had a rental car, and paid $15 a night for valet parking in the underground garage, however, we just ended up self-parking close to the elevator door, and getting to our room faster. The staff were all courteous and helpful. We ate at the restaurant for breakfast, which was reasonable and tasted good. We did not use the pool, went to Hot Springs instead. Overall, I would definitely recommend and stay here again!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom White Rock, BC

Great Banff hotel

Posted 23-Mar-2015
Pros: Everything is just so comfortable
Location: 10 minute walk to center of Banff and all shopping and restaurants
Exceptional service and experience and only a short walk to Banff restaurants and shopping.
Comment from Hotel Management
25-Mar-2015 by Banff Management Team, Hotel Management
Dear Mark, Thank you for taking the time to write this great review! We are delighted to know the team delivered exceptional service during your stay. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager