Ratings based on 847 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom rural Alberta

Posted 25-Feb-2015
Pros: location, cost, staff are excellent
Cons: chlorine in the pool is really tough to take -- eye irritation was significant this year and on our previous stays
Location: awesome: we did skiing, tube park, hikes, shopping, eating out... other years we have also done the spa
extremely pleased with the courteous and friendly service from all staff
2 out of 5
by A verified travellerfrom Maryland

No way this is a four star hotel.

Posted 18-Feb-2015
Pros: It was adequate, the doorman and the front desk staff were all very helpful and friendly.
Cons: Rating should be 3 stars. Ambiance is ordinary, the rooms are ordinary. I have no problem with no frills accommodations, but charge accordingly.
Location: It's Banff, enough said.
Ok, it's in an expensive, high cost of living, very desirable tourist area. But how this place rates 4 stars on anyone's rating scale mystifies me. Nothing at all beyond mediocre to run of the mill. Uses the 4 star rating to overcharge, by comparison to other hotels in the town of Banff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary, AB

Definite Recommendation

Posted 13-Feb-2015
Entire experience was excellent, although the room we stayed in had a very thin layer of dust as if it had not been used for a while since they last cleaned. Absolutely nothing to complain about though; rooms are nice & clean, staff is extremely friendly, pool and hot tub was inviting. I just wish I was able to stay longer!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2015
Pool was pretty sweet. The sheets were luxurios. The fire place was hot!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Alberta

Great hotel at the end of main street

Posted 7-Feb-2015
Great hotel! Clean, big rooms, beautiful pool, and nice restaurant. This hotel is located right on the main street and is within walking distance to all shops and restaurants. Local bus stops right out front as well as tour/ski buses
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Leicester, England

Great winter sports break

Posted 3-Feb-2015
Pros: Great people (lots of really friendly Aussies!); large, very comfortable room; steam room to realx in after skiing.
Cons: The fitness room is pretty small but has a good range of equipment
Location: Banff is a superb location if you like outdoor activities and brilliant scenery.Take a walk to Bow Falls, or hike up Tunnel Mountain for a great view.
From the moment I walked into the lobby at the Delta Royal Canadian Banff I could not have been treated better.The staff at this excellent hotel are superb and made for a really enjoyable winter holiday.A particular thank you to concierge Tom for organising numerous activities for me, but that compliment could equally apply to many other people.The hotel may not have the glitz and glamour of somewhere like the Fairmont but you are not paying those prices either.It's about a 10 minutes walk into town and the ski bus stops about 50 metres away (great service to all the ski areas).Snowtips are excellent for ski hire, and if you like pasta don't miss the old spaghetti factory-great meals and great value.I would love to return.Highly recommended.Thank you all.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Friendly hotel staff

Posted 3-Feb-2015
Pros: Friendliness of staff, clean rooms, comfortable surroundings.
Location: The hotel is about a 10 minute walk to the village centre. There are great restaurants and shops closeby. There is a liquor store right next door!
Our room was very comfortable--king sized bed, large room, great bathroom. The staff were all very helpful and professional. We even had our windshield cleaned in the morning so we could enjoy the beautiful Rockies.
5 out of 5
Recommended
for Everyone
by A verified traveller

:)

Posted 27-Jan-2015
I wrote in the comments for my booking that it was our one year anniversary and they had champagne and chocolates brought up to our room minutes after our arrival. It was great :) The only downfall was we found the beds very uncomfortable and didn't have a very good sleep.
Comment from Hotel Management
28-Jan-2015 by Stephen, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel. My sincere apologies for the uncomfortable rest that you had while you were staying with us. It important that we receive feedback that will help improve our overall standards and I will pass your comments onto our Executive Housekeeper to investigate, as this is not our usual feedback about our beds. It gives me great pleasure to see that we recognized your anniversary. Thank you for staying with us and providing your valuable feedback. Kind Regards Stephen Crossland General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom N.

Nice hotel.

Posted 21-Jan-2015
Room was very small but otherwise a nice hotel. With many other choices I'd probably try another hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very friendly staff.

Posted 12-Jan-2015
We had a great stay at the hotel. All the staff were extremely helpful and friendly. The beds were very comfortable and the food in the restaurant was excellent. Would recommend the hotel to anyone.
Comment from Hotel Management
14-Jan-2015 by Stephen, Hotel Management
Dear Guest, Thank you for your kind review and highlighting our great restaurant, comfortable beds, and my extremely helpful and friendly colleagues. Thank you very much for staying with us and we hope to welcome you back when your travels bring you back to Banff. Kind Regards Stephen Crossland General Manager