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Had to pay for parking, the breakfast was nice but quite a trip to get to it. Wheelchairs couldn’t get to it.
Robert
Stayed 2 nights in Apr 2024
8/10 Good
Harold
Travelled with group
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
The hotel was nice, staff welcoming and room was clean. The negative was the room was really hot and no fans. The ceiling fan barely turned on max and there was no AC. Keeping the window open helped but loud so had to close it.
Harold
Stayed 1 night in Apr 2024
Response from Jack on Apr 16, 2024
Hi Harold,We appreciate you taking the time to complete a review of your stay and we thank you for the feedback. This years Spring has been particularly confusing with snow then strong sunshine but we are sorry to hear you may not have always been as comfortable as we'd like. Please be assured we do have fans available to guests by request and we are also currently working on implementing a cooling system for the common areas in the coming weeks. We hope we can welcome you back to show you the changes!BestBML
Furnishings in lobby and room - excellent, suited the location. Continental breakfast - very good. Room - very clean, as was the breakfast room. The bed was so comfortable. Underground parking is limited.
Myra
Stayed 1 night in Apr 2024
Response from Jack on Apr 12, 2024
Dear Myra,We are so glad to hear you enjoyed your stay with us in Banff and we appreciate the great feedback! We hope you return soon!BestBML
Thanks so much to hear you had a good stay and enjoyed your staff. We are dedicated to providing the best guest experience as possible. We hope to see you again!
Very clean and right into downtown. Would be back again.
Arlene
Stayed 1 night in Apr 2024
Response from Karleen on Apr 8, 2024
Thank you for your kind review, Arlene. We are glad to hear you found our room clean and liked our downtown location. We look forward to welcoming you again next time!
Perfect location for what we needed, close to restaurants, shopping and anything else you may need. Underground heated parking was perfect and much appreciated (add on the guarantee when they ask!) A little trouble getting the Deluxe Room cool enough for our liking, but a minor detail! Thanks guys
Derek
Stayed 3 nights in Apr 2024
Response from Chad on Apr 7, 2024
We appreciate you kind review, Derek. We really hope we get the pleasure of hosting your stay again in the future!
Hotel facilities and staff were great. There was some noise in the room from time-to-time which looked like a toilet flushing or something like that, unsure what was causing the noise.
Narlon Cassio
Stayed 1 night in Apr 2024
Response from Chad on Apr 6, 2024
We really appreciate your feedback and are pleased to hear you liked the hotel and staff. We hope we get the pleasure of seeing you again!
A great hotel with cheerful staff. The room was spacious and warm and the bathroom clean with everything I needed. Yes it’s a bit noisy due to its situation in the popular town but that’s the price you pay for convenience and being right where you want to be near shops, restaurants etc… I would stay again.
Louise
Stayed 2 nights in Mar 2024
Response from Chad on Apr 3, 2024
Thanks for the kind review, Louise. We hope we get the pleasure of hosting your stay again in the heart of Banff!
Beautiful hotel. Everything in Banff is a little cramped so don’t be surprised at the smaller size hotel rooms. Very close to so many shops, dining and amenities. We’d certainly go back again.
Kimberly
Stayed 2 nights in Mar 2024
Response from Chad on Apr 6, 2024
Thanks for the nice review. We hope you come back and we can host your stay in beautiful Banff again!
10/10 Excellent
Kenneth
Travelled with partner
Apr 2, 2024
Location is fantastic
Kenneth
Stayed 5 nights in Mar 2024
Response from Karleen on Apr 2, 2024
Thank you for your review, Kenneth. We are happy to hear that you loved our convenient downtown location and we hope to welcome you again next time!
Overall great place to stay. Room 321 was really nice and comfortable. Only recommendation would be to replace the shower head since it had limescale buildup and would not pivot much.
Zachary
Stayed 1 night in Mar 2024
Response from Karleen on Apr 1, 2024
We appreciate the great review you left us Zachary that you find our room nice and comfortable. Thank you for letting us know about the issue with shower head and we have passed it to our Maintenance team. We hope to see you again!
Excellent location. Parking should be free or highly discounted for guests. Gentleman in the counter was rude when seeing my friends dog in the garage.
George
Stayed 5 nights in Mar 2024
Response from Jack on Apr 2, 2024
Dear Mr ChavarriaWe appreciate you taking the time to provide your feedback and we do hope you enjoyed your time in Banff.Our parking is strictly only available to guests, and with limited spaces at the hotel and throughout town, we try to reflect that the additional cost matches it's benefit.To ensure all guests needs are met we have to maintain a firm approach with pets, but we do apologize if this came across as anything other than monitoring hotel policies. We hope we can welcome you back in future to improve on our score!Best BML
Dear Mike,We're happy to hear you enjoyed your stay with us and thank you for the perfect score. Safe travels home and we hope to see you again soon!BestBML
Dear Denise,Thank you for taking the time to complete a review. We are always open to feedback to improve guest stays and we hope we can welcome you back in future to improve the score!Best regardsBML
10/10 Excellent
James
Mar 28, 2024
James
Stayed 1 night in Mar 2024
Response from Jack on Mar 30, 2024
Dear JamesThank you for the great score and taking the time to complete a review. We hope to see you again soon!Best regardsBrewster Mountain Lodge
8/10 Good
Kerri
Mar 26, 2024
Kerri
Stayed 1 night in Mar 2024
Response from Jack on Apr 16, 2024
Dear Kerri,Thanks for the great score. We glad you enjoyed your stay with us in Banff National Park!BestBML
8/10 Good
Norene
Mar 26, 2024
Liked: Cleanliness, staff & service
Norene
Stayed 2 nights in Mar 2024
Response from Jack on Mar 30, 2024
Dear Norene,Thank you for your review. We are happy to hear that you enjoyed your stay with us in the beautiful Banff National Park!BestBML
6/10 Okay
Amanda
Travelled with group
Mar 26, 2024
Liked: Cleanliness, staff & service, amenities
Can’t complain about the location but there is little to no sound proofing between rooms. They supply you with ear plugs which was my first concern.
The underground parking is convenient however as a guest we shouldn’t be expected to pay an extra $12 per day for this.
Amanda
Stayed 2 nights in Mar 2024
Response from Jack on Mar 30, 2024
Dear Amanda,Thanks for taking the time to offer feedback from your stay. Our prime location in the heart of downtown does mean we sometimes hear the life of Banff around us, however as per our hotel policies, signed by all guests at check-in, we do take all in-hotel noise issues seriously and we would always assist to resolve any concerns. Parking in the national park has always been a challenge with limited capacity throughout Banff. Local/park advice would recommend making use of our great public transportation options but please be assured if you have signed up for our first come first serve parking there would always be a space for you on your return from adventuring!We hope to see you again!BestBML
Excellent but for noise early in the morning. Do not stay in a room that backs on to the alley unless you want a 5:30-6 am wake up call EVERY DAY from garbage trucks, delivery trucks and snow removal equipment.
Kevin
Stayed 4 nights in Mar 2024
Response from Chad on Mar 23, 2024
We are pleased to hear that you did enjoy our hotel and staff. We do apologise about the noise though, being in the heart of Banff does mean there can be some exterior noise that is out of our control, unfortunately. We would love the chance to have you stay with us again and we can assign you a room in a different area of the hotel.
We enjoyed our stay! The location is great as we were able to walk everywhere, and the room was clean and spacious. It was great to have the continental breakfast as well.
Monica
Stayed 2 nights in Mar 2024
Response from Karleen on Mar 18, 2024
Thank you for your review, Monica. We're glad that you enjoyed your stay with our convenient location and our complimentary continental breakfast. We hope to host you again sometime!