Outdoor pool
Check availability

Reviews of Moxy Banff

3.5 out of 5
Moxy Banff
555 Banff Ave, Banff, AB

Reviews

6.8
Rating 10 - Excellent. 177 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 242 out of 1000 reviews" "
Rating 4 - Poor. 138 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kerri

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was dirty and way to over priced. Not happy at all.
Stayed 1 night in Sep 2021
Response from reservation on Sep 9, 2021
Hi Kerri: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities with the ongoing renovation. Hope you would stay with us again soon.

6/10 Okay

Tracey

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It did the job of providing a place to stay for a decent price in Banff, but wasn’t anything special by any means. Property and rooms are extremely outdated, doors are quite thin, bathroom was very old.
Stayed 2 nights in Aug 2021
Response from reservation on Sep 18, 2021
Hi Tracey: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel amenities, appliances and furniture are very old. Air conditioner is very old and doesn’t work, they have an extra fan in the room to cool down. Tried opening the balcony door for some fresh air but it was too noisy. Beds are very old they squeak with every move. Extremely expensive and would never recommend for what they charge.
Stayed 1 night in Aug 2021
Response from reservation on Aug 10, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were nice. Parking is difficult, expecially with the construction on site. No one said there was construction on hotel property right out side the hotel room windows. No AC... except a squeeky fan, so you have no choice but to keep a window open and be kept awake by street noise just so you dont compleatly over heat. And ic thoes dont get ya, the hard beds with springs pushing up will stop you from sleeping.
Stayed 2 nights in Aug 2021
Response from reservation on Aug 7, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Cheap price....room was clean...but everything else in the hotel was dirty
Stayed 1 night in Aug 2021
Response from reservation on Aug 7, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Washroom was terrible. No Ac
Stayed 1 night in Jul 2021
Response from reservation on Jul 15, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine however there is no AC. This is important when temperatures are in the 30s
Stayed 2 nights in Jul 2021
Response from reservation on Jul 15, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Jul 2021
Response from reservation on Jul 5, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from reservation on Jul 15, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place, not Wi-Fi, no Ac so it was hot all night. At least the beds looked clean, everything else looked terrible
Stayed 1 night in Jun 2021
Response from reservation on Jun 28, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing really it was clean everything was on a slant so hard to walk up.
Stayed 3 nights in Jun 2021
Response from reservation on Jun 22, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Muriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from reservation on Feb 12, 2021
Hi Muriel: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020
Response from reservation on Feb 17, 2021
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Scott

Stayed 1 night in Jan 2021
Response from reservation on Feb 11, 2021
Hi Scott: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Abhilash

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from reservation on Jan 26, 2021
Hi Abhilash: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Hannah

Stayed 2 nights in Jan 2021
Response from reservation on Feb 2, 2021
Hi Hannah: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Due to restrictions.. ammeneties were limited.. so pools were unavailability..as was rhe restaurant. Other than that it was a quiet stay.
Stayed 1 night in Jan 2021
Response from reservation on Jan 19, 2021
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

C. Emdad, Winnipeg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom faucet was not working. I could not take shower.
Stayed 1 night in Jan 2021
Response from reservation on Jan 12, 2021
Hi C. Emdad: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Damian J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Banff
Great hotel, comfy beds and quite.
Stayed 1 night in Jan 2021
Response from reservation on Jan 12, 2021
Hi Damian: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Cecerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from reservation on Dec 30, 2020
Hi Cecerie: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet place to stay. I fixed the squealing bath door, but couldn't fix table's broken leg (this was how we found it, they should do something about it). Also it was so hot in the room, so we stayed in with the balcony door open all the time in order to adjust the temperature down. Other ways we were happy with our stay there.
Stayed 8 nights in Dec 2020
Response from reservation on Dec 29, 2020
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from reservation on Dec 24, 2020
Hi Lacey: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Barbara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
All told, a good stay.
Room and beds comfy; cleanliness very good, except the leftover cocktail in the fridge on arrival.
Stayed 3 nights in Dec 2020
Response from reservation on Dec 23, 2020
Hi Barbara: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, friendly
Was nice place, clean, friendly staff, they provided us with a bagged breakfast and coffee/tea every morning with muffin, fruit, yogurt. Little walk to downtown, Banff isn't very big.
Stayed 3 nights in Dec 2020
Response from reservation on Dec 23, 2020
Hi Robert: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

6/10 Okay

Janelle

Travelled with family
Liked: Cleanliness, staff & service
Friendly helpful staff ... but hot
This hotel is definitely in need of some renovation. Everything looks old and tired. There seemed to be a bit of a smoky smell in the room. One of the strange things is that there is no control of temperature in the room. When we walked in the room it was super warm. The thermostat in the room said it was 25°C however it was set for about 16°. We asked the staff about it and they said that the temperature is centrally controlled for the whole building . They keep it warm so the pipes don’t freeze they said. They did offer us a fan thankfully. They don’t seem to have fitted sheets for the beds. They just have a top sheet laid over the mattress. Not the best in that when you turn around in the night you find yourself waking up laying directly on the mattress. Due to Covid they were not serving hot breakfast however they kindly offered us a bag breakfast. It included a juice box, a muffin, a yoghurt, a fruit cup and a boiled egg. Also served tea or coffee. I can’t say enough about how kind and helpful the front desk staff were! Very accommodating and friendly! I also appreciated the parking in the covered parking lot.
Stayed 2 nights in Dec 2020
Response from reservation on Dec 22, 2020
Hi Janelle: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2020
Response from reservation on Dec 8, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

6/10 Okay

M-Rae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
You get what you paid for
The room was old and was not clean. The heated pool was at 18 degrees but they have a dryer vent that blows steam across the pool so at first glanse you think the pool is warm. We requested a pet friendly room and saw a dried pee stain on the carpet. The bathroom was dirty around toileitte. Brown skum. Breakfast was good. In the moutains but are only view was a wall. Nice balcony with no view.
Stayed 2 nights in Dec 2020
Response from reservation on Dec 8, 2020
Hi M-Rae: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020
Response from reservation on Dec 8, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

mugurel andrei

Travelled with family
Liked: Cleanliness, staff & service, room comfort
best value for money in Banff
Overall this was a great choice! while the buiding is not brand new, the bed was great and quiet heating (no noisy fans).I will definitely book again here! Also the breakfast was great.
Stayed 1 night in Nov 2020
Response from reservation on Dec 2, 2020
Hi Mugurel: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Scott, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the hotel. Staff is very friendly, hotel is quite clean and free breakfast tops it off. It’s a bit of a dated hotel but if you’re spending a day skiing or boarding this hotel will do the trick! The price is fair although the bedrooms could use a bit of maintenance. Overall I will continue to stay here time and time again!
Stayed 1 night in Nov 2020
Response from reservation on Dec 1, 2020
Hi Scott: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from reservation on Dec 1, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

May

Stayed 2 nights in Nov 2020
Response from reservation on Dec 8, 2020
Hi May: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late person at the desk was very friendly. Check person was also friendly and efficient.
Stayed 1 night in Nov 2020
Response from reservation on Nov 27, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020
Response from reservation on Nov 24, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had An Amazing Breakfast Taking Into Account Best Covid Practices
Stayed 1 night in Nov 2020
Response from reservation on Nov 20, 2020
Hi Daniel: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
My stay was wonderful , everything you need for a comfortable stay. Would stay again definitely.
Stayed 1 night in Nov 2020
Response from reservation on Nov 20, 2020
Hi Vito: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

4/10 Poor

Melody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not impressed
The beds were horrible, the carpet was DISGUSTING, and it was like a sauna in the room and the whole building - took the whole day to air out with the balcony door open. And that was frustrating because my 2 yr old kept going out there which was dangerous for him so I had to keep running out after him.
Stayed 1 night in Nov 2020
Response from reservation on Nov 4, 2020
Hi Melody: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from reservation on Oct 21, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2020
Response from reservation on Oct 16, 2020
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall stay was good, only complaint is the walls are thins and can hear people talking and laughing.
Stayed 1 night in Oct 2020
Response from reservation on Oct 13, 2020
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from reservation on Oct 13, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from reservation on Oct 13, 2020
HI: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Arleynne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020
Response from Front Desk Team on Oct 12, 2020
Hi Ms Arleynne, Thank you for sharing your rate on your recent stay with here at the Banff Voyager Inn. Warm regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
It was a good breakfast , friendly staff, Close parking
Stayed 1 night in Oct 2020
Response from reservation on Oct 13, 2020
HI: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Tatyana, Toronto, On

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe new furniture would help to look more comfy and tidy room. New curtains, bed covers, sinks, tualets all that I would change to new.
Stayed 5 nights in Oct 2020
Response from Front Desk Team on Oct 12, 2020
Hi Ms Tatyana, We appreciate you sharing your feeback on your recent stay with. We will certainly share this to our management. Thank you and stay safe.

10/10 Excellent

Andres, Yellowknife

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , good breakfast and friendly staff
Stayed 2 nights in Oct 2020
Response from reservation on Oct 10, 2020
Hi Andres: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

6/10 Okay

Chhinder, Edmonton

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was good but cleaning and breakfast not good
Stayed 1 night in Oct 2020
Response from reservation on Oct 9, 2020
Hi Chhinder: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.

10/10 Excellent

Awais

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was really good. Rooms were spacious and had all the basic amenities. Breakfast was delicious.
Stayed 1 night in Oct 2020
Response from reservation on Oct 9, 2020
Hi Awais: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Joselito

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from reservation on Oct 9, 2020
Hi: Thank you for staying with us and your comments/reviews. We try our best to improve our services and facilities. Hope you would stay with us again soon.

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Hotel /Room are clean, staff are nice, complimentary breakfast was ok, the rooms/building are very dated and needing some repairs. No A/C so the room was very hot. But it’s an economical choice to rest your head for the night.
Stayed 2 nights in Oct 2020
Response from reservation on Oct 6, 2020
Hi: Thank you for staying with us and your comments/reviews. Our apologies for the inconvenience. We will try our best to improve our services and facilities. Hope you would stay with us again soon.