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Reviews of Grand Serela Setiabudhi Hotel Bandung

4 out of 5
Grand Serela Setiabudhi Hotel Bandung
Jalan Hegarmanah 9-15 Setiabudhi, Bandung, West Java

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 38 reviews" "
Rating 8 - Good. 15 out of 38 reviews" "
Rating 6 - Okay. 13 out of 38 reviews" "
Rating 4 - Poor. 5 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Jimmy

Liked: Cleanliness, room comfort
Hotel low budget
Old hotel, but for hotel food is very good . Clean , low budget
Stayed 1 night in Dec 2018

10/10 Excellent

Desti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TEMPAT NYA ENAK BANGET BUAT KELUARGA
Vila nya oke banget dan bener2 buat tempat sepi dan tenang yg jauh dr hiruk pikuk kota , dan pelayanannya oke bagus juga enak banget bawa keluarga besar karna kamar nya besar2 banget dan lengkap banget ada tv, dapur dan ruang tamu. Tapi akses jalan ke vila nya agak horor ya alias agak susah nu krna di map juga petunjuk jalan nya salah2 semua.. tp nanya2 sama org oke juga dan akhirnya bisa sampai dengan selamat. Pelayanannya cepet tanggap dan mereka semua stand by juga mau panggil malam hari juga mereka selalu on sih ada terus.. Dan ruangannya bersih bersih dan adem banget..
Stayed 2 nights in Sep 2018

6/10 Okay

Puteri, singapore

Liked: Staff & service
Friendly n nice staffs
Room is nice.. booked 2 rooms.. 1 room no fridge.. hair dryer not working properly.. there’s 2 lift but only 1 can be use.. staffs so friendly.. breakfast ok.. can be improved..
Stayed 3 nights in Apr 2018

8/10 Good

Meiyi Eliabeth, Singapore

Liked: Cleanliness, staff & service, room comfort
Superb Stay in Grand Serela with A stellar service
I plan a 4 days 3 nights trip to Bandung with my boyfriend. We had a free upgrade to the suite room and Nisa the customer service representative went through the trouble to facilitate us to the room. My birthday happens to coincide with my trip and I was greeted with a warm birthday wish by her in the morning of my birthday. She also asked for my anticipated time of return to the hotel as I was paying a visit to Kawah Putih that very day and I think little of her question. Upon returning to my hotel, Nisa and her colleagues greeted me with a delicious birthday cake and sang me a tune in my room. I certainly did not expect this service and I am glad I chose Grand Serela as my choice of accommodation for my very first trip to Bandung. Additionally, the hotel is within close proximity to the supermarket and not to be missed Rumah Mode factory outlet for their affordable brand name such as Gap and choices of bermudas for guys is limitless. Hotel is a bit old and carpets needs shampooing, breakfast variety cold be improved. But for the price we paid, I have zero complaints but many praises for the staff and the housekeeping of our room. Well done Grand Serela and also special thanks and mentioned to Nisa, we will return!

4/10 Poor

Indravathy, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out-dated hotel that I will know give it a miss
strong stench in the room. it was old run down and never maintained out-dated hotel. molds in the bathroom. carpets were dirty. Hairdryer ws working. The cold water lever in the shower was broken.

6/10 Okay

merlin, malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location near to rumah mode n few outlets
The bath tab is terrible n the wall is dirty. Towel are very old n the color turn grey. The room floor is carpet therefore smelly. The breakfast is simply but taste good. Staff are friendly n helpfull

6/10 Okay

Aziah, malaysia

Liked: Staff & service
Disliked: Cleanliness
Good stay.
Good hotel for the price paid.

6/10 Okay

Khairul, Johor Bahru, Malaysia

Liked: Staff & service, room comfort
Quiet area, quite close to te Factory outlets
The hotels staffs are very coutecious & helpful It was a pleasant stay Wifi doesn't work for some reason though Breakfast buffet service was a bit slow due to understaff

8/10 Good

Desti, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Near to city,and very cozy,, good place

8/10 Good

Seah, Singapore

Liked: Room comfort
Nice fragrance in lift, big room for superior std.
Room wash basin stopper jam, water cannot flow down. Maintenance staff came to fix for quite a while but another problem starts, cold water but only hot water came. Service staff was nice, suggest we change room. The weather not as cooling compare to my last trip in October.

4/10 Poor

Amelia, Jakarta

Disliked: Cleanliness, property conditions & facilities
Okay but it could be better
The breakfast selection is limited , and the toiletries is very poor for four star rating hotel. Book a room at the building which the pool located, or you have to pass the dining room and using lift or stairs to reach the pool (approx 2/3 level). the location is good though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Serella Setiabudhi is a good choice
Walking distance to Rumah Mode, near to Paris Van Java and Chimpalas. Very pleasant and cooperative staff.

6/10 Okay

EmYati

Disliked: Cleanliness

6/10 Okay

Vincent, Kuching,Sarawak

Liked: Staff & service, property conditions & facilities
Hotel with good location
Spacious room but need to improve on the cleanliness esp in the bathroom. No small towels for use. No shower caps for ladies. Hot water is unreliable. We stayed 5 nites and 2 nights with cold water for shower at 9pm and temperature 18 degrees! We were shivering! Breakfast was good bcos they try to varies their menu daily. Staffs are helpful, pleasant and warm hospitality is a plus despite the standard of the room for a 4 star hotel, that definitely needs to be upgraded .

8/10 Good

Jenn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt safe and comfortable in the hotel.
We were warmly received at the airport by a staff named Taufan,very knowledgeable and polite. Hotel staffs were very nice,polite and friendly. Room was clean and bright. Room service menu was ok. Breakfast spread was the same for 4 days but had a variety. A small outdoor play area for the kids. Family friendly. Setback- NO Wi Fi in the rooms,only at the lobby.

8/10 Good

maggiegho, jakarta

Liked: Room comfort
Disliked: Staff & service
big space, strategic location
Everything was okay. I meant, that's it. Okay. Not special. What bug me a bit was the quality of valet service. it was raining when we got there, and we gave our car keys for valet. later on when we were going out for dinner, we couldnt find anyone near parking area, non valet person, non doorguard, non. We just stand there and wait because we dont have any idea where did they put our car. happen until we glanced our car was on the basement and decided to run through little bit rain and get the car out by ourselves. rest is okay.

6/10 Okay

Verified traveller

hotel location is ok, quite, easy access to center of bandung attraction sites. too bad, the room not clean enough, towels are too old and not renewed, carpets dusty....

8/10 Good

Sebbe Goh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good & friendly staff. Great location!
It was a great stay with good breakfast! Staff are helpful. Very near to Rumah Mode & there's a supermarket nearby. However toiletries amenities can be improved. Free wifi in the room will be much appreciated.

8/10 Good

pat, singapore

Liked: Cleanliness, staff & service, room comfort
Great hotel
Hotel was good in its location but there were no night activities around though. Room toiletries were lacking and breakfast variety was limited. However the staff service was good and friendly and room was big. If the hotel can provide free wifi in all rooms it would be good.

10/10 Excellent

John, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Its another hotel that takes care of a traveler needs and expectations for the money we pay. the service is excellent, location is good in a quiet environment. would recomend

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Hotel
Better options around- dirty with poor service.

8/10 Good

iman, singapore

value for money
pleasant but toiletries lacking , breakfast quality low

8/10 Good

bbess, brunei

Liked: Cleanliness, property conditions & facilities, room comfort
awesome stay
it was an awesome stay, however wireless is not really strong in our room have to go down to the lobby for a strong connections. good hotel service which provide us with a welcome drinks.

6/10 Okay

Bea

Liked: Staff & service
Good location, nearby supermarket and food place.
The staffs are friendly. Breakfast has sufficient varieties, taste good.

6/10 Okay

Riris Siahaan, Jakarta

Disliked: Cleanliness, property conditions & facilities, room comfort
So so
I put King Size bed in my preference, but the front lady said only twin bed was available. I refused it, considering I have 5.6 yo kid which could fall from slim bed. Finally she gave me the King size bed (???). No argue farther. The carpet smelly, humid. The bed sheets, pillow cases, bed cover was not white clear, the color more nearer to grey. The smell was not fresh. Towel not soft. Next day we got better quality. No hand towel. Channel TV was OK, they provide more than enough channels. Breakfast was so-so. For my 4 stars staying experiences this is 1st time I got smaller omelette & smaller watermelon & melon. Ok for Indonesian food but do not expect for Western Food. Location near to FO Rumah Mode by walk, as Bandung has many one way road, you should follow your GPS. Also near to Pizza Hut.

10/10 Excellent

Salleh, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Amazing; Nice environment with equally nice restaurant

8/10 Good

Novianti Dian

Liked: Staff & service, room comfort
Untuk standard bintang 4 masih jauh namun untuk segi price kemarin pas menginap sudah bagus
Stayed 1 night in Nov 2018

8/10 Good

Rendhy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple yabg mengesankan
Simple, irit, mengesankan
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel far from rumah mode,hotel was kagum hotel
Not as picture and breakfast not good.Old hotel that really worthed as hotel 4 stars.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ika , Jakarta

Disliked: Staff & service, property conditions & facilities
The room smell
we checkin late and get the room on the other wing which you need to change lift. we asked the reception for the room on the reception wing but they said is fully booked even though in the morning when we went down for breakfast doesn't show the hotel is full. at the end we upgraded our room to get the room on the same wing as the receptionist with extra payment. The breakfast I may say is the worst breakfast I ever tasted in the hotel standard breakfast.
Stayed 2 nights in Sep 2017

6/10 Okay

IL GYO

근접성
근접성 스티아부디 반둥

6/10 Okay

Cleo, 印尼

Liked: Room comfort
Disliked: Cleanliness
還算不錯
飯店早餐很豐富 環境安靜悠閒 缺點是飯店所提供的毛巾有異味而且有髒污！！！ 飯店簡介有提供按摩服務，但到了現場竟然都休息，想按摩也無法！ 摒除這些缺點，環境算不錯

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Very good, if bath is provided that will be better

10/10 Excellent

Sanki, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
My friend and I stayed in the Grand Serela Setiabudhi hotel for 4 nights. From the moment we arrived, we were greeted warmly by the Manager, Agin who was very patient and tried his sincerest to help us. Actually, the main reason coming to Bandung is for our friend's wedding, therefore we were on a very tight schedule. As it was, the manager Agin and Ronald still tried their best to help, listening our request patiently and quick to recommend attractions of Bandung to us. It was great!! We tried the Spa in the hotel which was fantastic and great value. We experienced the hot spring -very good and relaxing. And we had an unexpected experience to taste the luwak coffee. :) Many thanks to Agin and Ronald for making our holiday a more enjoyable one.

6/10 Okay

lia, bandung

Liked: Cleanliness, staff & service
sedikit kecewa
Kamar di berikan yg smoking. Padahal yg di pesan tidak smoking. Kaarna saya bawa bayi. Di berikan kamar yg conecting door. Berisik sekali . Jd anak sering terbangun. Di situ sy mintaa.kamar diseting honeymoon. Tp boro2 heheh. Yg ad anak sy kebngun trus sama kmr sebelah. Yg mungkin kamar Sebelah jg tergnggu dengan tangisan anak sy. Saat masuk room. Handuk tidak ad. Dan sampai sy. Selesi. Mandi. Handuk blm muncul jg.saandal hotel hanya tersedi 1.yg lebih anehh pas breakfast di resto ad stand jamu. Ibu jamu menwarkn jamu. Dan sy pun meng iyaa kaan.dan setelah jmu itu jd.dan di antarkan ke meja saya. 1 gelas di kenakan biaya 15rb. Yg klo di embok jamu paling 2rb.sangat kecewa sih. Jika memang di kenakan biaya seharusnya di informasikan terlebih dahulu.

4/10 Poor

dian trisna, jakarta

Disliked: Cleanliness, property conditions & facilities, room comfort
breakfast ok
breakfast ok, pelayanan ramah, tp agak lama menunggu saat akan cek in, view, fasilitas hotel biasa saja, lokasi strategis

6/10 Okay

nkairport, Osaka

Liked: Cleanliness, staff & service
Disliked: Room comfort
朝食が眺望の良いバルコニーで食べられるホテル
立地が（周りが静か）よく安価です。 ただし、部屋の中に隣室とつながっているドアがあり、もちろん鍵はかかっていますが、音が筒抜けでした。 テレビ、話声、スーツケースの開け閉めの音まで聞こえ、隣室が使用されている場合は、リラックスできません。 スーペリアルームには冷蔵庫はありません。デラックスルーム以上に冷蔵庫があるようです。 スタッフは親切で、空港までの無料送迎があります。