Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and close to attractions.

Posted 11-Apr-2014
We were very pleased with our stay, breakfast was perfect for the kids as well.
3 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Desk Clerk or Online Shopper?!

Posted 30-Mar-2014
I would have given everything top marks except my stay wasn't so pleasant as I had to complain to two different people about returning my money. The night of check in the girl swiped my card for incidentals knowing I'd already paid through Expedia. She proceeded to tell me that she needed my card again because it didn't go through. Come to find out that was false and the next morning $240 was pending as a withdrawal from my checking account. I was on vacation with my daughter & did not have access to these funds. I immediately called the hotel & was told what happened and that the manager had reversed everything but it would take a while for my bank to see these changes. The desk clerk did not do her job and was too busy online shopping that she took money off my card that she should not have. There's no excuse for that and no amount of apologies could make up for it. I'm still upset even now writing this review.
Comment from
2-Jan-2014
I will definitely address your concern. I truly apologize! Kevin, GM
4 out of 5
Recommended
for Everyone
by Trina from Baltimore

Money and time well spent

Posted 27-Mar-2014
Great stay at Springhill Suites before flying out on business. My accomodations were excellent. Customer service was friendly and knowledgeable. My room was very comfortable and warm. Thank you. I'll be back.
3 out of 5
by MEB from Baltimore,MD

Good hotel,HORRIBLE STAFF

Posted 19-Mar-2014
The hotel facilities and room was very nice and accomodating.However, the staff was terrible and didn't make us feel welcomed at all.First,let me say I'm not one to pull the race card alot but I feel as though I was frowned upon because I'm black!!!When I arrived,the man at the front desk frowned and did not greet me.He acted as if he had an attitude.But as soon as another woman(white) came to check in,he was smiling and greeting her and being very welcoming.OKAY,no big deal at 1st,but after getting my key and finding my room,the "General Manager" met us in front of our door and asked was we having a party (because I was carrying a cake and had four 8yr olds with me).He than began to lecture me on how they dont allow parties and to make sure I keep the noise level down.He also said "it's alot of you for 1 room." Offensive right? Considering the room had 2 queen beds AND a full-size pull out sofa.This is not enough room for the 2 women and 4 small children he's staring at?.....Anyways,besides being offended the room was nice and the pool was great.Breakfast was OK.The only reason I would not stay at this hotel is because of how the general manager and staff treated me upon arrival.And they treated others (not of color),with much more respect.
Comment from
23-Jan-2014
I am so sorry you feel this way! I personally saw the number of people in the suite, so that is why I professionally spoke to you about your safety and having a party in the hotel guestroom. Sincerely, Kevin Chenosky GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Small beds

Posted 16-Mar-2014
The room was nice, but the'queen size' beds were only slightly larger than full size.
1 out of 5
by traveling mom from M

Worst Marriott hotel ever!!!

Posted 18-Feb-2014
Hotel ceiling was leaking staff had lack of training..breakfast bar was filthy...not enough parking
Comment from
19-Jan-2014
Hello - you are right about the leak, it was an isolated issue due to the extreme cold weather we have been experiencing. I am sorry about breakfast, we usually get wonderful reviews, so I feel terrible about your experience. Would love a second chance! Sincerely, Kevin Chenosky General Manager
4 out of 5
Recommended
for Everyone
by TheMcGriffs from Washington, D.C.

Valentine's day weekend.

Posted 17-Feb-2014
Great room for a good price. Good distance from the new live casino.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Service!!!!

Posted 10-Feb-2014
Rented this room for my daughter's 10th birthday. I had the best experience with this hotel. The staff was very accommodating and friendly! Definitely recommend this hotel to everyone :)
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 27-Jan-2014
5 out of 5
Recommended
for Everyone
by Gary from New Orleans, La.

First class Hotel

Posted 13-Jan-2014
Pros: Size of the rooms, Excellent price and great breakfast.
Cons: Nothing that I could see
Location: Arrived at night and left the next morning so, did not have time to explore that
When we arrived at BWI airport, the shuttle was there and ready for us. Once at the hotel, the staff was very accommodating and friendly. The rooms were very roomy and comfortable. I would recommend this hotel to any one staying in Baltimore.