Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Good Location For Access to BWI

Posted 25-Jul-2014
Booked a two night stay [21-22 July] with the expectations of being able to have a warm/hot shower. On the evening of our arrival I overheard a military member [seemed to be a squad or company inhabiting the facility] stating that there wasn't any hot water for showers. The front desk staff stated it was the hot water heater recovering. The answer does not hold water (no pun)... I am not staying with a family member I am paying to stay and expect a certain level of service from the hotel staff and facilities. This morning the hot water heater must still be recovering because AGAIN there wasn't any hot water at 0630 AM.I therefore assume IF the hotel was at max capicity there would not be enough hot water to go around. Another point of contention, the pool is only open from 5-10 PM [1700-2200] Mon-Fri, different hours on the weekend. WHY? They do not provide a lifeguard, therefore it can not be a labor cost... why can't I get in the pool at 12:00PM or 3:00PM? I appreciate not allowing the pool to be open unlimited hours like 4:00AM... but to limit access during the normal business day/ hours is mind boggling. The hot breakfast was fine, a very attentive staff member was present to keep the items refilled and clean. Overall, ther are better options in this area that will meet and exceed your desires.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 30-Jun-2014
Cons: Maybe the suite should be divide from the couch area and add a TV to the bedroom side of the room.
Very nice room, great amenities, for the price. Maybe the suite should be divide from the couch area and add a TV to the bedroom side of the room.
3 out of 5
Recommended
for Everyone
by David from Hudson Valley, NY

Get a Quiet Location

Posted 9-Jun-2014
There are tables outside of the pool. I had the misfortune of having a room one level above this area. There was a considerable amount of noise well beyond midnight from the people sitting at the tables. So if you want to have your sleep not interrupted make sure to get a location far away from the tables outside of the pool. Also, the rooms are pretty tight from a square footage perspective - 2 people max per roon.
Comment from Hotel Management
17-Jun-2014 by Jerry, Hotel Management
Dear David, Thank you for your comments. We apologize for the inconvenience you experienced. We try to make sure all of our guests have a comfortable stay with us, and apologize that we missed the mark. We will take steps to make sure outside noise doesn't affect guests in the future. We do hope you will allow us to host you again in the future. Sincerely, Jerry - Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveller

Super close to airport

Posted 30-May-2014
Stayed here the night before a flight out of BWI. Nice hotel and decent breakfast. Very convenient.
5 out of 5
Recommended
for Everyone
by Joyce/Mike from Ohio

Family visit

Posted 6-May-2014
Pros: I was a little worried having a first floor room but it was great. There wasn't any noise and the room was very comfortable.
Cons: Maybe have some sugar free items in your breakfast buffet.
Location: The location was perfect for us. We were able to visit family members very easily by jumping on the highway. The area was quiet and not congested at
Very comfortable hotel, with friendly helpful staff. The breakfast was one of the best buffet's I have had. The breakfast room was spacious too. So many times the hotel's breakfast room is small and cramped. My husband said we will stay there next time! Thank you for taking such good care of us.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location.

Posted 23-Apr-2014
This hotel is a little out-dated and did not have hot water during the day for one day of our stay. I wish we had been told that in advance.
Comment from Hotel Management
25-Apr-2014 by Kevin Chenosky, Hotel Management
I assume the no hot water occurred when we installed a new water heater for the hotel - I am so sorry for the inconvenience!!! Sincerely, Kevin
5 out of 5
Recommended
for Everyone
by Jennifer from Connecticut

Little getaway with my family :)

Posted 21-Apr-2014
Pros: Loved the fact that the hotel's pool is only opened when there is a lifeguard present.
Took a few day Hotel was very clean. Love the fact that it is located only minutes from the highway and about 10-15 minutes from Baltimore.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and close to attractions.

Posted 11-Apr-2014
We were very pleased with our stay, breakfast was perfect for the kids as well.
3 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Desk Clerk or Online Shopper?!

Posted 30-Mar-2014
I would have given everything top marks except my stay wasn't so pleasant as I had to complain to two different people about returning my money. The night of check in the girl swiped my card for incidentals knowing I'd already paid through Expedia. She proceeded to tell me that she needed my card again because it didn't go through. Come to find out that was false and the next morning $240 was pending as a withdrawal from my checking account. I was on vacation with my daughter & did not have access to these funds. I immediately called the hotel & was told what happened and that the manager had reversed everything but it would take a while for my bank to see these changes. The desk clerk did not do her job and was too busy online shopping that she took money off my card that she should not have. There's no excuse for that and no amount of apologies could make up for it. I'm still upset even now writing this review.
Comment from Hotel Management
2-Apr-2014 by Kevin Chenosky, Hotel Management
I will definitely address your concern. I truly apologize! Kevin, GM
4 out of 5
Recommended
for Everyone
by Trina from Baltimore

Money and time well spent

Posted 27-Mar-2014
Great stay at Springhill Suites before flying out on business. My accomodations were excellent. Customer service was friendly and knowledgeable. My room was very comfortable and warm. Thank you. I'll be back.