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Reviews of Residence Inn by Marriott Baltimore Inner Harbor

3 out of 5
Residence Inn by Marriott Baltimore Inner Harbor
17 Light St, Baltimore, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 270 out of 1004 reviews" "
Rating 6 - Okay. 100 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good value hotel for a stay in downtown Baltimore for business or pleasure. Staff was friendly and helpful throughout, great location, spacious rooms, and all the key amenities (good breakfast and gym in particular).
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

Olive

Liked: Cleanliness, staff & service, property conditions & facilities
This short term stay facility was very well equipped. The small kitchenette was on point with what you need. Staff was quick to respond to request. Breakfast was awesome and well attended by the staff.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That staff are very kind, helpful, and informative! I really enjoyed my stay.
Stayed 3 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Poor

Ronja

Travelled with family and small children
Disliked: Cleanliness, staff & service
Delayed my early check in twice just to put me in a dirty room (hair all over bathroom floor, stains on curtains,) requested a crib during my reservation a month ago received two broken pack and plays (that is there “crib”), room door would not open with the access card, had to call room service multiple times hours apart just to get a couple towels and trash bags. Had better complimentary breakfasts at other Marriotts. The area was right in the heart of the inner harbor which made a good location but the stay was not pleasant to say the least. I would not recommend.
Stayed 4 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

6/10 Okay

Jose

Travelled with family
Liked: Staff & service, amenities
Hotel is close by to a lot of popular tourist destinations. Carpet by the hallway and inside the room are dirty.
Stayed 3 nights in Mar 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. I sincerely apologize about the dirty carpet. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The location was great. The dining options were plentiful. Staff was nice. I will stay here again.
Stayed 2 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and spacious rooms.
Stayed 2 nights in Mar 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

MUHAMMAD, franklin

.
Stayed 3 nights in Mar 2024
Response from MANAGEMENT on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Katja

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Excellent

Jennilyn

Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Poor

Cherry

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
we stayed a total of 4 nights and never got any house keeping to our room. We spoke with the front desk staff twice asking to come to our room and we saw the front desk write our request on a piece of paper, yet for whatever reason they never came. We spoke with front desk again and they apologized and said they are unsure why housekeeping never came, Quite poor service
Stayed 4 nights in Mar 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. I sincerely apologize about the miscommunication between our front desk and housekeeping team, which ultimately caused you to have a disappointing stay. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

4/10 Poor

Raheem

Disliked: Property conditions & facilities
Not quite happy
Stayed 2 nights in Mar 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby is straight forward, breakfast is right by the elevators so no searching early in the morning. Breakfast is average hotel fair. Hotel is clean, having a kitchen in the room is convenient. The pull out bed isn't comfortable, has a sharp downward slope. Would recommend getting a two bed room if necessary.
Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize that the sleeper sofa bed was uncomfortable and we have already addressed this issue with our housekeeping staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

8/10 Good

Octavia

Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Eboniqua

Stayed 5 nights in Mar 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Detwanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Excellent

susan

Business traveller, Travelled with partner
All the Staff was very kind.
Stayed 5 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

10/10 Excellent

Kamaria

Liked: Cleanliness, property conditions & facilities
It was no parking
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the confusion pertaining to valet parking. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns.

8/10 Good

Valerie, Baltimore

Travelled with group
Liked: Staff & service, property conditions & facilities
The rooms are very specious. The coffee service in each room could be upgraded. The front desk personnel were very nice but they could have used more help.
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about your check in experience. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Good

Kidane

Stayed 2 nights in Mar 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

4/10 Poor

Tiffani

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a great location. The staff at the front lobby and the valet attendants were very helpful, attentive, and provided exceptional service. Our room was a downer; updates needed and bugs were in the bathroom.
Stayed 2 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that our staff provided exceptional service. That is always awesome to hear! I sincerely apologize about the inconvenience that the bugs may have cause. Please reach out to us at the hotel if you have any questions or concerns.

4/10 Poor

Martin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I Do not Know if expedia or the Hotel lists the location as INNER HARBOR it is not on the Harbor the pictures online are deceiving the Room Furnishings are extremely old the bed was nothing like pictured Will never stay here again and will definitely warn others
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. I sincerely apologize about the confusion pertaining to the location of our property , the pictures and the overall presentation of our rooms. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns

10/10 Excellent

Rontisha

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown area
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Good

Rosetta

Centrally located so everything was in walking distabce
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 29, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

Bridget

Stayed 1 night in Feb 2024
Response from Management on Apr 18, 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Excellent

Avella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on Feb 29, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 29, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Tawney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had lots of amenities and was close to local shopping and entertainment. Staff were very nice and respectful and answered any questions I had. Our room was super nice and had a great view.
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great location, rooms are spacious and clean. It was very comfortable. The restaurant was not open and no room service but that’s common after the Covid. I’m would say overall it’s a good place. The parking is expensive though.
Stayed 2 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We are currently rebranding the restaurant to provide our guest with a variety of food and beverage options. As well as a more aesthetically pleasing view. We are looking forward to have the restaurant up and running very soon. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Emily Olandri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el lugar muy limpio .. lo único es que no tiene parqueo personal….te piden un depósito cuando llega . Según la devolución dura 3 5 Días. Sin Duda me volvería a quedar..
Stayed 2 nights in Feb 2024
Response from management on Feb 12, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

Hortence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safety
Stayed 2 nights in Feb 2024
Response from management on Feb 12, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please reach out to us at the hotel if you have any questions or concerns.

6/10 Okay

Melissa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like marijuana my whole stay . Rooms were not as clean
Stayed 2 nights in Dec 2023
Response from management on Feb 12, 2024
Thank you for your feedback. I sincerely apologize about the odor in the room and that the room was not cleaned properly. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Excellent

tyler

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
None
Stayed 1 night in Feb 2024
Response from management on Feb 12, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Bing

Liked: Amenities
Wonderful hotel .
Stayed 5 nights in Jan 2024
Response from Management team on Feb 6, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay!
Stayed 3 nights in Jan 2024
Response from Management Team on Feb 6, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Good

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well. Only issue was the restaurant was closed for renovations or rebranding either way this may have changed my choice as to where to stay? Ended up calling dominoes for delivery which took over an 1 hour and 30 minutes for delivery.
Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 25, 2024
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience of the restaurant being closed for rebranding. I will be sure to share your feedback with the leadership team, so we are able to inform guest. We hope to welcome you back.

10/10 Excellent

Keven

Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 25, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay. We hope to welcome you back.

10/10 Excellent

Thaoranius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10
Stayed 2 nights in Jan 2024
Response from Melissa Keating on Jan 25, 2024
Thank you for taking the time to share your most recent experience. It feels great to hear such wonderful feedback. I will be sure to share this with the team. We hope to welcome you back on your next visit.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived everything except the mattress, extremely hard and we didn’t get much sleep. Oh well. Pros out weighed the cons.
Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 25, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay with us. I sincerely apologize that the mattress was not comfortable for you. I will be sure to share your feedback with the leadership team. Hope to see you on your next visit.

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Will come back again!
Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 22, 2024
Thank you for taking the time to share your feedback. We are happy to hear that your stay was wonderful. Hope to welcome you back on your visit.

10/10 Excellent

DeWarren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melissa Keating on Jan 22, 2024
Thank you for sharing your feedback about your most recent stay. We are happy you enjoyed your stay and hope to welcome you back on your next visit.

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Melissa Keating on Jan 22, 2024
Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your stay with us. Hope to see you on your next visit.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on Feb 6, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 22, 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay. Hope to see you on your next visit to Baltimore.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were great and room was clean
Stayed 5 nights in Dec 2023
Response from Melissa Keating on Jan 5, 2024
Thank you for taking the time to share your experience. We are happy to hear that the staff and room was great. We hope to see you again.

8/10 Good

Sabyasachi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was just OK. The neighborhood didn't feel safe with people drinking on the streets.
Stayed 1 night in Dec 2023
Response from Melissa Keating on Jan 5, 2024
Thank you for taking the time to share your feedback. I sincerely apologize that you felt unsafe in the neighborhood. Hopefully this was an isolated incident due to the festivities in the area. We hope you enjoyed your stay and hope to see you on your next visit.