Note fondée sur 983 évaluations vérifiées
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 30 sept. 2019 sur Hotels
par un voyageur vérifié
Publié le 31 juill. 2019
J’aime leur Fair play , ils sont gentils, le petit déjeuner est excellent!
par un voyageur vérifié
Publié le 21 avr. 2024
The Sparx Restaurant and Lounge was the best part. The rooms had cracks in the wall and dirt splattered everywhere. The room just didn’t seem clean enough.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Your observations will definitely be taken into consideration.Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time.We hope you will come back and see us again soon.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 17 avr. 2024
They didn't clean it. I was in a room that had permanent noise. Buy...be careful with the charges they make on your card.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Arianna,Thank you for bringing your concerns to our attention. We appreciate your feedback and take it seriously. Our team is committed to addressing the issues you've raised, and we hope to provide an improved experience on your next visit. Your understanding and consideration are greatly valued, and we look forward to welcoming you back.Sincerely, Hotel Manager.
par un voyageur vérifié
Publié le 8 avr. 2024
Super dirty nasty smelled like weed bathroom was dirty mattress had a big red stain looked like blood
Didn’t shower because the bathroom was really dirty
Never again
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maribel,We sincerely apologize for the unacceptable condition of your room. This falls far short of our standards and does not reflect the experience we aim to provide. We take cleanliness and guest comfort seriously and will investigate this matter immediately. Your feedback is valuable, and we will take all necessary steps to prevent such issues in the future.Sincerely, Hotel Manager.
par un voyageur vérifié
Publié le 30 mars 2024
I found out that your property previously was owned by Ramada. I notified the front desk about the hangers, and then it was explained to me that you’re in the process of remodeling due to Covid. It’s slow things down. I’m very understandable, but I do complement exceptional service I received.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your understanding regarding our ongoing remodeling process. We appreciate your patience during this time, especially with any inconveniences you may have encountered. It's wonderful to hear that despite the renovations, you still received exceptional service from our team. We look forward to providing an even better experience once the renovations are complete.Sincerely, Hotel Manager.
par un voyageur vérifié
Publié le 28 mars 2024
I was there four days and room service didn’t come in once, towels were stained before use
Commentaires de Gestion de l’hôtel
28 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tarek, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.WSincerely, Hotel Manager.
par un voyageur vérifié
Publié le 24 mars 2024
When we arrived no one let us know there is a $50 fee per night that they take off your card in case you break something. Luckily we didn’t break nothing. They also sell alcoholic drinks at the concierge desk, we asks for a bottle of wine, the man said it’s $12, so we handed the man $20. The man clearly was incompetent as he said we still owed him $8….. after handing him $20 bill for a $12 bottle. We asked for our $20 back. They then placed us on the 7th floor, the elevator has no certification in it, and the entire ride up you can hear a loose bolt making you feel as the elevator would break.
Once we finally got out of the elevator the center table had disgusting spots and stains, half eaten chicken bones in the windows. There was black and white stains all over the hallway floors.
Definitely will not be staying here again.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michelle,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.
par un voyageur vérifié
Publié le 9 mars 2024
I loved my stay. The Staff Was Friendly Great Customer Service I Will Definitely Stay Here Everytime I'm In That Area ❤️🥂 I Give It 20 Stars
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sonya,It is nice to hear from you. You are more than welcome to stay with us again soon, and I hope you are able to do so soon. Our hotel and its amenities are truly a source of pride for us, and we hope to earn your trust. We appreciate the opportunity to satisfy you, as we satisfy so many other customers every day. Our thanks once again to you.Sincerely,Hotel Manager.
par un voyageur vérifié
Publié le 9 mars 2024
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jessica, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.
