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Reviews of Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD

3 out of 5
Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD
1717 W Nursery Rd, Linthicum Heights, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 610 out of 1276 reviews" "
Rating 8 - Good. 323 out of 1276 reviews" "
Rating 6 - Okay. 164 out of 1276 reviews" "
Rating 4 - Poor. 102 out of 1276 reviews" "
Rating 2 - Terrible. 77 out of 1276 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cedric

Travelled with group
I didn’t get to basically view the property cause ai didn’t stay. I booked a room online and paid for it. When I got there 15 minutes later they said they didn’t have the room available that I chose. Had to go to another hotel
Stayed 1 night in Apr 2024

6/10 Okay

Alyssa

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We arrived close to midnight and I was concerned that would be an issue but we were able to check right in with great help. I had made the reservation only a few hours before when we were on the road and our usual stay, Embassy Suites, was double the usual rate so I figured I would try to save on cost since it was already going to be an expensive weekend eating out, games, etc. We rented the one bedroom suite as we prefer a separate bedroom. When we got to the room, it looked like it had been cleaned as there were fresh linens on the bed but there was an opened soda bottle on the kitchenette counter and some fried food crumbs on the floor next to the bed. The AC was really cold at night which we love but the pull out bed did not have any pillows or additional blankets other than the bed sheets that were on it. The main bed was not very comfortable (and I don't mind hard beds). There was a large continental breakfast, although we did not take part in but it smelt great. All staff was very helpful and friendly. Overall, it was convenient and worked for our purpose of going to an Os game and visiting family but I will pay the extra and stay at our usual spot next time.
Stayed 2 nights in Apr 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service
Room was rather worn. One of the pictures had broken glass. Lots of dings in the walls. TV took 5 seconds to go to the next channel. However, it was very clean and the staff was good. Good water pressure in the shower.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Everything looks fine
Stayed 1 night in Apr 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Parag

Business traveller
Disliked: Amenities, property conditions & facilities
Main entrance bulbs was fused, no proper breakfast at 8:30 AM left , when asked lady she said we are finished already and only some bagel and some apples left for vegeterian option. No Cereals or milk at all
Stayed 1 night in Apr 2024

8/10 Good

Barry

Liked: Amenities
Nice hotel. Convenient location to restaurants and airport. Reasonably priced.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I had a business trip to the area and everything was great! Easy check in, friendly staff and there is a Chili’s right next door!
Stayed 1 night in Apr 2024

4/10 Poor

Sandra

Travelled with family, Business traveller
Check in was satisfactory. Upon entry to my room, there was a Fleck of something on the carpet . There was also a curly hair stuck to the bathroom wall, which was disgusting. The switch plates and fixtures are old and yellow and dingy looking. The dresser furniture is very short like that of what a handicap accessible would look like. The toilet is also very low to the floor. The lobby coffee urn was empty at 8:30 AM and the breakfast dining area had very few choices for breakfast . I cannot speak for all rooms here at the country Inn and suites but the one I’m in needs updating. I checked out on 3/29/24. I’m due a partial refund.
Stayed 7 nights in Mar 2024
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property, we are always disappointed to hear that we failed to make you happy during your stay with us. I truly hope you give us another opportunity to prove ourselves to you; the property is under planning an overall renovation in the very near future and know that you would love the changes we plan to make.Many Thanks,Management

6/10 Okay

Janae

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
basic room. tv was outdated. free breakfast could have been a step better. cleanliness was good. staff was kind. overall not terrible.
Stayed 4 nights in Mar 2024
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property, we are always disappointed to hear that we failed to make you happy during your stay with us. I truly hope you give us another opportunity to prove ourselves to you; the property is under planning an overall renovation in the very near future and know that you would love the changes we plan to make.Many Thanks,Management

10/10 Excellent

Oxana

Stayed 1 night in Mar 2024

8/10 Good

DeWantay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The morning shift is rude/ know it all. Didn’t get her name , older black woman. . Overall good stay
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property. We love getting feedback from our guests and we take your concerns and experiences seriously, we will review with our team and make all necessary changes to enhance service for a better experience.Many Thanks,Management

4/10 Poor

Alexis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great but there was a smoke smell coming from my vent the whole weekend that gave me a headache. My bathroom wasn’t cleaned well; there was hair on the shower rim and product on the shower floor and walls. I also had electrical issues with the TV and one of the lights.
Stayed 2 nights in Mar 2024
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property. We love getting feedback from our guests and we take your concerns and experiences seriously, we will review with our team and make all necessary changes to enhance service for a better experience.Many Thanks,Management

6/10 Okay

Maureen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The "continental breakfast" was bare minimum, the staff clearly did not want to be there, and the hair dryer and coffee machines in the room were inoperable. Overall, it was a sad stay.
Stayed 3 nights in Mar 2024
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property. We love getting feedback from our guests and we take your concerns and experiences seriously, we will review with our team the service issues you mentioned from your stay experience with us and take corrective action to assure that your concerns are corrected. We want to make sure all our guests are comfortable and happy during their stay, please except my apology that that was not your experience with us. We look forward to winning you back.Many Thanks,Management

8/10 Good

Scott, Dallas

It's obvious that the hotel is an older property, being renovated a kept clean and updated. Proximity to BWI is awesome. Comfy beds. The A/C is not the most modern, and thunks as it goes on/off. Lots of hot water. Some narks of damafe to some of the furniture have been repaired as good as possible. I would come back.
Stayed 1 night in Mar 2024
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property, we are always disappointed to hear that we failed to make you happy during your stay with us. I truly hope you give us another opportunity to prove ourselves to you; the property is under planning an overall renovation in the very near future and know that you would love the changes we plan to make.Many Thanks,Management

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Mar 2024
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property, we are always happy to hear that our guests enjoyed their stay.Many Thanks,Management

10/10 Excellent

Sookie Fae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Lbert on Mar 20, 2024
Thank you for your response. About or property we or work very hard to improve the issues.

10/10 Excellent

Laretha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly checkin in and check out. Very hospital. Highly recommended and will use again…
Stayed 2 nights in Mar 2024
Response from Lbert on Mar 20, 2024
Thank you for your response. About or property we or work very hard to improve the issues.

10/10 Excellent

satyne, East Gwilliumbury

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly upon entry! Good location with lots of food
Stayed 1 night in Mar 2024
Response from Lbert on Mar 12, 2024
Thank you for response about your stay.

8/10 Good

William, Laurel

Business traveller
Breakfast on Sunday was poor-no eggs, no syrup for waffles! No one to tell!
Stayed 4 nights in Mar 2024
Response from Lbert on Mar 12, 2024
Thank you for response about your stay.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Country inn and Suites is a great place to stay. Solid management who does a great job hiring excellent personnel. Also, this hotel has clean carpets and doesn't smell like smoke!
Stayed 4 nights in Mar 2024
Response from Lbert on Mar 12, 2024
Thank you for response about your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy overnight for the airport. Would stay again.
Stayed 1 night in Mar 2024
Response from Lbert on Mar 8, 2024
Thank you for your response. we are working very hard to improve or property.

8/10 Good

Norman

Liked: Cleanliness, property conditions & facilities
No food available.
Stayed 1 night in Feb 2024
Response from Lbert on Mar 8, 2024
Thank you for your response. we are working very hard to improve or property.

10/10 Excellent

deWayne

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee was cold in the morning before breakfast
Stayed 1 night in Mar 2024
Response from Lbert on Mar 8, 2024
Thank you for your response. we are working very hard to improve or property.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lbert on Mar 8, 2024
Thank you for your response. we are working very hard to improve or property.

6/10 Okay

Anton

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms needed serious renovation. Mostly the bathroom. Faucets were hard to turn. The diverter from tub to showe3r it not fully work, had water coming out of both. Shower had little water pressure
Stayed 1 night in Feb 2024
Response from Lbert on Mar 8, 2024
Thank you for your response. we are working very hard to improve or property.

10/10 Excellent

Scott, Spokane

Liked: Staff & service, amenities, property conditions & facilities
First class in all phases.
Stayed 1 night in Feb 2024
Response from Lbert on Mar 8, 2024
Thank you for your response. we are working very hard to improve or property.

6/10 Okay

Rachael

Travelled with family
Disliked: Property conditions & facilities
They initially put us in a room that already had people in it, which wasn't great. They corrected their mistake, but the property is unimpressive. Scratchy sheets. Unimpressive breakfast. Okay for a night near the airport, but could be better for the money.
Stayed 1 night in Feb 2024
Response from Lbert on Feb 23, 2024
Thank you for your response about your stay we trying very hard to improve or property!

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lbert on Feb 21, 2024
Thank you for your response about your stay we are working very hard to improve. Are property.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
I had two issues, both minor, but aggravating. First, I called to ask about “park and fly” and the desk person was very helpful in explaining it, but failed to mention that you need to book it online to secure a spot. Since I did not know that, I found out that they were full and the service was not available. HOWEVER, they told me a bout a very convenient “park and fly” operation across the street, so kudos to the staff for that. The second issue was the TV - the remote did not work at all. I could not find the switch to turn the TV on, but the deck clerk came to the room to verify that the TV was not functioning so I could get a discount, and happened to find a power button on the back. That got the TV working, but the remote never did. I did not press that problem. So, high marks to the staff.
Stayed 1 night in Feb 2024
Response from Lbert on Feb 19, 2024
Thank you for your response about your stay we are working very hard To improve or property.

4/10 Poor

Cornelius

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Rooms felt cold and no welcoming. The bathroom wasnt clean, alot of hair Looks like the hotel has gone downhill, maybe its under new management. The plus side is the staff is very friendly !
Stayed 6 nights in Feb 2024
Response from Lbert on Feb 19, 2024
Thank you for your response about your stay we are working very hard To improve or property.

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024
Response from Ranee D on Apr 2, 2024
Thank you for taking the time to review our property, we are always happy to hear that our guests enjoyed their stay.Many Thanks,Management

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
No pillows and non available. No chairs in room at all
Stayed 1 night in Feb 2024
Response from Lbert on Feb 18, 2024
Thank you for your response about your stay we are working very hard To improve or property.

6/10 Okay

Ryan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very limited breakfast options, like they were out of everything. Keys to room kept needing to be reprogrammed. Lights in room flickered.
Stayed 5 nights in Feb 2024
Response from Lbert on Feb 18, 2024
Thank you for your response about your stay we are working very hard To improve or property.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lbert on Feb 19, 2024
Thank you for your response about your stay we are working very hard To improve or property.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay, good value, convenient to BWI, lots of eating options around the area.
Stayed 1 night in Feb 2024
Response from Lbert on Feb 18, 2024
Thank you for your response about your stay we are working very hard To improve or property.

8/10 Good

roslyn m

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.

2/10 Terrible

Curtis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lbert on Feb 7, 2024
Thank you for your response we are working very hard to improve. Are property.

2/10 Terrible

Debbie

Stayed 1 night in Feb 2024
Response from Lbert on Mar 20, 2024
Thank you for your response. About or property we or work very hard to improve the issues.

10/10 Excellent

Tabassum

Stayed 1 night in Jan 2024
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
For the price and location close to the airport. This place is a grrat deal.
Stayed 1 night in Jan 2024
Response from Lbert on Feb 1, 2024
Thank you for your response. We are looking forward to your next

10/10 Excellent

Audrene Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything, and the customer service was so good
Stayed 1 night in Jan 2024
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good roome was nice servive was great
Stayed 1 night in Jan 2024
Response from Lbert on Feb 21, 2024
Thank you for your response about your stay we are working very hard to improve. Are property.

10/10 Excellent

Helena, Rio de Janeiro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's nice
Stayed 1 night in Jan 2024
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the property by its location, shuttle service to BWI, and positive experiences at other Radisson properties. Radisson properties have nice furnishings and finishes that are welcoming and clean. The service from the Front Desk was superlative! When faced with a late-arriving shuttle driver and 6 traveling patrons who had early flights to catch, the manager was courteous, friendly, and reassuring. She made a point of contacting the driver when it seemed he should truly have already arrived. She never shared the issue-- to uphold the driver's credibility, but all was quickly resolved, and all arrived at the airport in good time. We tipped the driver ($40 total) so that he could truly know his service was appreciated, needed, and valued even when early calls affect his lifestyle, cost him gas, etc., to be there!
Stayed 1 night in Jan 2024
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice, clean, and aesthetic hotel with great rooms and comfortable beds. All of the staff was friendly and helpful, especially Lori and Kimberlee (not sure if I spelled their names correctly). The hot breakfast was very good, and it was fun to meet lively and friendly people at breakfast.
Stayed 2 nights in Jan 2024
Response from Lbert on Feb 19, 2024
Thank you for your response about your stay we are working very hard To improve or property.

10/10 Excellent

Atinuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.

10/10 Excellent

Princess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service. Rooms could be more upgraded but still comfortable. Great shuttle service to and from airport. Great breakfast options as well.
Stayed 2 nights in Jan 2024
Response from Lbert on Feb 18, 2024
Thank you for your response about your stay we are working very hard To improve or property.

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lbert on Feb 14, 2024
Thank you for your response we are working very hard to improve or property and staff.