Standard Room, 1 Queen Bed, Accessible, Non Smoking
Check availability

Reviews of Motel 6 Catonsville, MD – Baltimore West

2.5 out of 5
Motel 6 Catonsville, MD – Baltimore West
5801 Baltimore National Pike, Catonsville, MD

Reviews

6.8
Rating 10 - Excellent. 192 out of 896 reviews" "
Rating 8 - Good. 289 out of 896 reviews" "
Rating 6 - Okay. 199 out of 896 reviews" "
Rating 4 - Poor. 114 out of 896 reviews" "
Rating 2 - Terrible. 102 out of 896 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Good service
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Kevin,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

KyAira

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
it was cool. not all that. thanks for my stay
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi KyAira,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam S. on Feb 21, 2024
Thank you for staying with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Spacious
This rooms in this hotel has plenty of space and a high level of comfort for the price I paid. I recommend this hotel as a place to stay for anyone who takes a trip to Baltimore or is stranded and has to spend at least one night here.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 16, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

nicholes

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe neighborhood, room service came and refreshed towels, but did not remake bed and did not restock toilet paper, screw points poking through one side of wall, safe was broken, toilet was positioned almost underneath sink, no fridge/microwave/coffee maker as those are only in studio at motel six And this is not very well advertised on Expedia or other websites. Ice machine unplugged.
Stayed 6 nights in Dec 2023

10/10 Excellent

allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very kind and professional.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Nov 30, 2023
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Wendy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and room smelled good and was tidy. Would come back.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Wendy,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Nov 9, 2023
Sorry to hear that we didn't meet your expectations. We will continue to make improvements in the hotel and we hope you will stay with us again in the future.

10/10 Excellent

Brentnol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as good as it could be for a motel
Stayed 2 nights in Oct 2023
Response from Management on Nov 9, 2023
Thanks Brentnol for the kind review. We are glad to learn that we met your expectations. We hope you will be back to stay with us again.

8/10 Good

Adebola

Stayed 1 night in Oct 2023

8/10 Good

Darryl

Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Alfreda

Travelled with partner
Disliked: Amenities, property conditions & facilities
The check in was fine but once in the room there was no microwave nor fridge. The outlets in the room didn't work so charging my phone wasn't an option. When asking the front desk where I could heat up my food, I was told I would have to pay $10 to get a room with a microwave then was told I couldn't because I reserved a room with Motel 6. Very difficult process.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi AlfredaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

10/10 Excellent

Shaelynn

Stayed 1 night in Oct 2023
Response from Management on Nov 9, 2023
Thank you so much for posting a review of our hotel. We are glad to see we measured up to your expectations. We hope you will stay with us again. Take Care!

4/10 Poor

Joan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on Nov 9, 2023
Sorry to hear that we didn't meet your expectations. We will continue to make improvements in the hotel and we hope you will stay with us again in the future.

2/10 Terrible

Clover

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pictures of our place looked like it had a microwave and refrigerator. Very frustrated to find out it didn't. After a long day out went to take a shower, and no hot water. Had to wait until morning to have hot water for a bath.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Nov 9, 2023
Thank you for staying with us, we are glad to see that you had a wonderful stay.

2/10 Terrible

Shane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room dirty. Dead bugs on floor. Saw 3 roaches. No remote for t.v. Loud people early hours in the morning. Will never stay again. EVER. Stay away from the lower level rooms. No mini fridge or microwave. Glad i only stayed for one night.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 28, 2023
Hi Shane,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, unprofessional staffs, noisy lobby
Bed bugs.too much cleaning staff noises at the lobby makes stay very uncomfortable.Unsafe living conditions. Downstairs rooms r not safe to spend night. Front staff will try to give you low quality unsafe rooms. Demand to get a room in a locked lobby. Check out Front desk staff very unprofessional was giving hard time at check out.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 22, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

MOSES

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a bad smell. I had to leave
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 22, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Samantha

Stayed 1 night in Sep 2023
Response from Management on Nov 9, 2023
Hello Samantha and thank you so much for staying with us. So glad you had a great stay and we hope you will be back again in the future.

2/10 Terrible

Akshay

Stayed 1 night in Sep 2023
Response from Management on Nov 9, 2023
Sorry to hear that we didn't meet your expectations. We will continue to make improvements in the hotel and we hope you will stay with us again in the future.

2/10 Terrible

Broderick

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Staff argued with us and changed us for towels and rags. No reason called police and put us out before our time to leave.
Stayed 7 nights in Aug 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Broderick,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Jonathan

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Incredibly unclean property. Floors were so dirty they left black stains on our feet. Room smelled heavily of smoke and grim. Two showers at home later and still feel gross. Furthermore, we walked in at check in to sn argument between the clerk and a family about billing and pre-payment. The clerk’s implicit to explicit racism towards this family of color was disgusting and he referenced calling the police several times when this family (with a small child) was confused over billing and want to speak to a manager. To make matters worse, the clerk referenced that we, a non-person of color, pre-paid correctly just furthered the disgusting way this family was being treated. We should have walked out and not stayed. Avoid at all cost.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Jonathan,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

S

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Khalima

Liked: Cleanliness
Disliked: Property conditions & facilities
Very comfortable bed, i eish they had irons in the rooms and ice buckets.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 28, 2023
Hi Khalima,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

Víctor

Stayed 1 night in Jul 2023

6/10 Okay

Roland

Travelled with partner
Disliked: Cleanliness, staff & service
The beds are awful the doors look busted like someone tried to break in…. the bathroom has stains the towels are filthy less than 100 might as well just pay the extra for a safer cleaner environment
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 25, 2023
Hi Roland, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

4/10 Poor

John

Business traveller, Travelled with partner
once in the room do not inspect someone to make your bed up in the morning if you are spending more that two days there. No breakfast and no regular coffee.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jul 10, 2023
Hi John, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Okay

Doug

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Management on Jun 22, 2023
Thank you for the kind review. We hope you had a comfortable stay with us, and we hope to see you again.

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023

4/10 Poor

woong

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Woong, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Okay

Darlene

Travelled with family and small children
Unfortunately there was a horrific triple shooting on the morning that we left, and one person lost their life. We will not be returning to the property for fear of my family's well being.
Stayed 3 nights in May 2023
Response from Management on Jun 2, 2023
Dear Darlene. We are completely empathetic to you and your family and are extremely sorry that a senseless act of violence found its way to the hotel that morning. We truly care about the safety and care of out team members and guests, and wish this heinous act had never occurred. We pray for healing, peace, and love to touch and surround everyone impacted by the incident that morning.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool vibe
Stayed 1 night in May 2023
Response from Management on May 29, 2023
Thank you Tanya for your recent visit to our hotel. We are so glad to see that you had a comfortable stay with us. We hope to see you again.

10/10 Excellent

Mildred

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My room was very neat and CLEAN !!There was one inconvenience I had to get new key every day. My stay was 4 days. I did leave a 5 dollar tip for housekeeping The property was well kept!
Stayed 4 nights in May 2023
Response from Management on May 29, 2023
Thank you Tanya for your recent visit to our hotel. We are so glad to see that you had a comfortable stay with us. We hope to see you again.

2/10 Terrible

Jocelyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was not what I expected. No iron or ironing board. The non smoking room smell like someone had been smoking in the rooms. I requested a change of room and the condition in the other room was still the same.
Stayed 2 nights in May 2023
Response from Management on May 29, 2023
Hello Jocelyn. Thank you for choosing to stay with us. The Motel 6 offers a room with basic accommodations. The rooms typically do not have an ironing board, iron, coffee make, or alarm clock. We do offer guest rooms on the other half of the hotel in our Studio 6 Suites and those rooms have the iron, ironing board, coffee maker, and alarm clocks. Please request a room in the Studio 6 Suites and we can assist you with a room there if you like. We hope to see you again.

2/10 Terrible

Eric

Stayed 2 nights in May 2023
Response from Management on Jun 4, 2023
Thank you Eric for staying with us. We are sorry we didn't meet your expectations during your stay with us. We hope that we can earn back your trust and that you may give us another chance in the future.

10/10 Excellent

Mykala

Stayed 1 night in May 2023
Response from Management on May 29, 2023
Thank you Tanya for your recent visit to our hotel. We are so glad to see that you had a comfortable stay with us. We hope to see you again.

10/10 Excellent

Taji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on Apr 18, 2023
Thank you for staying with us. We are so glad to see that you had a great stay with us. We hope you will choose to stay with us again.

4/10 Poor

Howard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Says no smoking. Everywhere smells like cigarettes and Marijuana. Not clean, handles missing on dresser. Smells and just not a what i expected when i called and they said they had renovated the property. I was glad we were only there for 1 night. Yes its a motel and i didnt expect extravagant, however if you tell someone its been renovated, i would at least expect cleanliness and some type of upgrades. Not missing handles dirty atmosphere
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 17, 2023
Hi Howard,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter weekend
Great staff. Kassandra was excellent helping me with my stay. Also, location is perfect for me.
Stayed 2 nights in Apr 2023
Response from Management on Apr 18, 2023
Thank you for staying with us. We are so glad to see that you had a great stay with us. We hope you will choose to stay with us again.

8/10 Good

Taji

Stayed 1 night in Mar 2023
Response from Management on Apr 18, 2023
Thank you for staying with us. We are so glad to see that you had a great stay with us. We hope you will choose to stay with us again.

6/10 Okay

Taji

Stayed 1 night in Mar 2023
Response from Management on Apr 18, 2023
Thank you for staying with us. We are so glad to see that you had a great stay with us. We hope you will choose to stay with us again.

6/10 Okay

Sandi

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2023
Response from Management on Apr 18, 2023
Thank you Sandi for staying in our hotel. We hope that you will choose to stay in our hotel again in the future. Take Care.

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Management on Apr 18, 2023
Thank you for staying with us. We are so glad to see that you had a great stay with us. We hope you will choose to stay with us again.

2/10 Terrible

Jamal

Stayed 4 nights in Feb 2023
Response from Management on Apr 21, 2023
We are sorry to learn that your stay was not as well as you had expected it to be. We apologize. If you have concerns that have not been addressed about your stay, please feel free to contact the manager about your visit. Thank you.

8/10 Good

Lisa

Stayed 1 night in Feb 2023
Response from Management on Apr 18, 2023
Thank you for staying with us. We are so glad to see that you had a great stay with us. We hope you will choose to stay with us again.

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches was all through my room. All in my food it was a mess
Response from Management on Jan 6, 2023
We are sorry to hear this report. We have reported this to our local pest control company to investigate. We can assure you that we take pest reporting very serious.

2/10 Terrible

Kittrell

Stayed 1 night in Dec 2022