Meeting facility

Reviews of ibis Balikpapan

3 out of 5
ibis Balikpapan
Jl Ery Suparjan No 2, Balikpapan, East Kalimantan

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 25 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fanisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for service. I've checkin for this booking, Great Job. very clean hotel..
Stayed 1 night in Jul 2020
Response from Dewi on Jan 28, 2022
Dear Ms. Fanisa, Thank you for giving us a perfect rating . I’m happy that you enjoyed your stay and I am looking forward to seeing you again soon. Best Regards, Dewi Subekti Ningsih Duty Manager

10/10 Excellent

Riny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business or Faamily
Good for Business or Faamily

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
we have fun time staying in IBIS Balikpapan
Response from General Manager on Dec 15, 2016
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Balikpapan. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Rivaldo - FO Spv

6/10 Okay

alex, Jakarta

So so
Short stay , they only allow they customer to check in exactly at 2:00 pm. Dont try to come earliest then that, they dont give u key room before that time. I was wait in the lobby for 2 hours since i got there by 12 noon
Response from H7443 on Feb 20, 2016
Dear Alex, We thank you for the review given. regarding our check in time, it is correctly at 14:00 however in certain condition we are still flexible to give early check in without any extra charges upon availability. our apologize if this services cannot be offer at the time you arrive at our hotel. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

4/10 Poor

Harist, Jakarta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Washtaffel drainage is bad.
Response from H7443 on Jan 30, 2016
Dear Harist, Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

Adrian, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful first experience in Balikpapan with a
It was a pleasant one. Room and else all were great. But never have chance try breakfast yet. It's close to shopping mall and else.
Response from H7443 on Sep 5, 2015
Dear Adrian, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

8/10 Good

Rishar, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its nice
Yes it was nice, I will re booked later
Response from H7443 on Nov 14, 2015
Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

Diansyah Sukmana, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Overall no complaints or whatsoever for our stay at IBIS. Would recommend any one to stay. The only dissapoitment is that I got a much small room than what I got on my last visit, but this not their fault.
Response from H7443 on Nov 14, 2015
Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

FH, Sabah.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient in the vicinity
I have stay many times in IBIS hotel through out the world and I find it fascinating that the condition is quite similar. It make me feel very homely and comfortable. I hat a good rest everyday. the breakfast condition is also a fusions of local and international requirement. Moving around within the city and back to hotel is quite easy. Walk is the best policy as the street is clean and people are very warm. Nice place to visit. Only thing that we miss is the cultural centre which we did not manage to visit.
Response from H7443om on Sep 15, 2015
Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously imp

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super experience
Staff, especially in the dining room, are super helpful and friendly. Use of Novotel fitness facility was a real bonus. Room service was quick and efficient. I traveled in Borneo for 6 weeks, and this was, without exception, the best hotel - and it was NOT the most expensive. Location also very, very good. Wifi was available, and usage of the computers in the lobby was free. Yeah for Ibis!
Response from H7443OM on Sep 15, 2015
Dear Guest We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously i

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I've been stayed several times in Ibis. The hotel overall is good. My suggestion is more food variations for breakfast.
Response from H7443 on Nov 14, 2015
Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Staying in Ibis Balikpapan is good. I can have a good rest. The bed and pillows are good.
Response from H7443 on Nov 14, 2015
Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

Dion, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location, good price...
Response from General Manager on Jan 4, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rivaldo - FO Spv

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Cheng, Jakarta

Liked: Staff & service, room comfort
The room is clean, and staff is helpful.
Response from H7443 on Dec 5, 2015
Dear Cheng, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

Kong, KK, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Nice location.
Good value. Good location. Right next to Novotel. Better equipped than your usual budget hotels - with TV, free coffee making and in-room safe, and it is fairly roomy. Only thing i don't like is the toilet in the pre-made toilet cubicle is set rather high, so it'll be a hanging-toilet experience for most Asians.
Response from h7443-om on Sep 15, 2015
Dear Kong, our apologize that our product is not meet your expectation, hopefully this experience will not occurs your trust toward our hotel in the future. We would love to welcoming you back again in our hotel. Thank you Gede Pratama / Hotel Manager

10/10 Excellent

Richard, Las Vegas, NV, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best IBIS for the money.
The staff, the food, the room, the general atmosphere, the location, and the room prices makes this Ibis hotel a must see when in Balikpapan.
Response from h7443om on Sep 15, 2015
Dear Richard, Thank you for the review given. I will pass this comment to all the team to motivate them for keep maintaining the quality of the services. Thank you I Gede Pratama/ Hotel Manager

8/10 Good

Reg E

Liked: Cleanliness, staff & service
Ibis Hotel Balikpapan
I was trying to book the (another hotel), which is pictured in the (internet travel company) add. (Internet travel company) has all the pictures wrong. The Ibis is behind the other hotel, but is connected in some ways. The price was good, and we could use the (other hotel) pool and gym. It's not far to walk around the building. The staff were very friendly and helpful and breakfast was very good. The few things we needed changed were taken care of very promptly, i.e. the last guest had locked the safe. The "modular" bathroom is a bit different, but all workable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

willm

Disliked: Cleanliness, staff & service, room comfort
business trip
Since I book my room from internet using my credit card, I was charge from it. However, the front desk staff ask for my credit card before I check out and charge me again.. Telling me that I have to pay the room direct to the hotel.

8/10 Good

Rina sri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nicolaas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Schoon en veilig hotel, prima ontbijt goede samenwerking met novotel voor gebruik van zwembad en fitness
Stayed 3 nights in Jun 2023
Response from Nisa on Aug 1, 2023
Dear Nicolaas,We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive some positive feedback. I will share your comments about the breakfast with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nisa A.H Asst. FO Manager Ibis Balikpapan

6/10 Okay

Jinseok

Disliked: Room comfort
Stayed 1 night in Jan 2022
Response from Dewi on Jan 28, 2022
Dear Mr. Jinseok, Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Subekti Ningsih Duty Manager

10/10 Excellent

MASATO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Dewi on Jan 28, 2022
Dear Mr. Masato, Thank you for giving us a perfect rating . I’m happy that you enjoyed your stay and I am looking forward to seeing you again soon. Best Regards, Dewi Subekti Ningsih Duty Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
布団に血のシミがあった
Stayed 2 nights in Sep 2019
Response from Dewi Ningsih Duty Manager on Sep 29, 2019
Dear Mr. Anonymous, Thank you for taking the time to tell us about your experience and for recommending our hotel to other members to stay at Ibis Balikpapan. I am sorry that your last experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

10/10 Excellent

jan, rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centraal gelegen hotel
Comfortabel hotel voor een mooie prijs. Schoon, goed bed, van alle gemakken voorzien en op loopafstand van winkelmall.
Stayed 3 nights in Aug 2018

10/10 Excellent

Slamet

Liked: Cleanliness, staff & service, property conditions & facilities
Response from H7443 on Apr 10, 2017
Dear Mr. Slamet, Thank you for giving us a perfect rating . I’m happy that you enjoyed your stay and I am looking forward to seeing you again soon. Best regards, Luh Putu Wahyuni Duty manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget hotel
Breakfast and pool make this hotel a recommendation for low budget. Coffee and bathroom is not so good.
Response from General Manager on Jan 4, 2017
Dear Mr. Michael, We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rivaldo - FO Spv

4/10 Poor

Ady Kadek

Disliked: Staff & service, property conditions & facilities, room comfort
Sedikit mengecewakan
Hotelnya lumayan bagus tapi fasilitas kamar sangat minim dengan harga setara dengan hotel lainnya. Tooth brush cuma satu, tidak ada sendok untuk buat teh/kopi. Tidak ada shampo, cotton bud, sisir. Gelas utk berkumur cuma satu. Kamar mandi kecil. Not recomended lah untuk fasilitas kamarnya...
Response from H7443 on Jul 2, 2016
Yth. Ady Kadek, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Ibis Balikpapan. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Sebenarnya masalah tersebut merupakan pengecualian dari prosedur yang seharusnya. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Anda akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Kami menunggu kedatangan Anda kembali di Ibis. Neil Gow General Manager

6/10 Okay

Katarina, Stockholm

Liked: Staff & service
Helt ok. Svajigt och segt WiFi
Response from H7443 on Jan 16, 2016
Dear Katarina, Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

happy as

Liked: Cleanliness, staff & service, room comfort
Excellent hotel with great staff
Only stayed one night with very late check in this time but staff and room excellent

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Ganz ok und günstg
Gutes Ibis Stadthotel, zentralgelegen
Response from H7443 on Dec 12, 2015
Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

GT. Huzainsyahnoor, Banjarmasin Kalimantan Selatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenyamanan Keluarga Istirahat
Pengalaman saya menginap sangat nyaman, karena perjalanan saya dan keluarga dari banjarmasin ke balikpapan menggunakan transportasi mobil pribadi sehingga pada saat sampai di balikpapan memang memerlukan tempat istirahat yang tidak saja nyaman tetapi juga tenang, ternyata hal ini saya dapatkan, sehingga saya dan keluarga bisa istirahat dan tidur dengan nyaman karena tidak ribut dan bising.
Response from H7443 on Oct 3, 2015
Yth. Bapak Huzainsyahnoor, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Ibis Balikpapan.  Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami.  Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti  kunjungan sebelumnya. Hormat kami, I Gede Pratama Hotel Manager

8/10 Good

あり, 東京

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
コストパフォーマンスの良いホテル
このホテルのスタッフはとても良いが、部屋によって設備が若干違うところがある。日本ではあり得ないが、水の質が部屋によって異なったりする。なので、水は必ず部屋に備え付けのものを飲むように!
Response from h7443-om@accor.com on Jul 16, 2015
Dear Valuable guest, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

6/10 Okay

puteri, banyuasin

Liked: Cleanliness, property conditions & facilities, room comfort
terima kasih
Bersih
Response from H7443 on Sep 5, 2015
Yth. Puteri, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Ibis Balikpapan. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, I Gede Pratama Hotel Manager

8/10 Good

michleel, Singapore

Liked: Cleanliness, staff & service, room comfort
清爽的房間 櫃檯接待人員很親切
雖然不是五星級的酒店 服務人員的態度很不錯、房間乾淨整齊, 雖沒有五星級酒店的設施、 但是對於短暫停留的旅客、是不錯的選擇! 蠻適合商務、洽商的旅客,簡單清靜的環境, 還不錯!
Response from h7443 on Jul 6, 2015
Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體而言 很不錯
酒店乾淨 櫃檯接待的態度很親切 向他們提出所需要的房間, 就幫忙把房間升級 很謝謝他們 這個酒店 是不錯的選擇
Response from h7443 on Jul 6, 2015
Dear Michelle, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
部屋に冷蔵庫がなく、浴室に小さいアリが生息しているので、綺麗好きの人には不向き! また、朝食は微妙!!!!!
Response from h7443 on Jul 6, 2015
Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

8/10 Good

Susanto, Surabaya

Liked: Cleanliness, staff & service
Room kamar mandi
Secara umum room tidur baik dan nyaman, kekurangannya terletak di room mandi yg sempit, terbuat dari fiber dan seperti mandi di dalam kapal laut or kereta api
Response from H7443 on Sep 5, 2015
Yth.Napak Susanto, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Ibis Balikpapan. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Anda akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Hormat Kami, I Gede Pratama / Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schoonmaak/ ontbijt
Duidelijk zichtbaar dat bed voor onze komst niet was verschoond. Hadden onze handdoeken op de grond gelegd m.a.w graag nieuwe, bleken dezelfde handdoeken weer in de badkamer te zijn gelegd. Ontbijt was goed. Genoeg keuze
Response from H7443 on Nov 14, 2015
Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

4/10 Poor

Zahroww, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Layanan lambat
Kami reservasi 6 kamar pada akhir minggu. Pelayanannya sangat lambat hingga kami harus menunggu untuk mendapatkan kamar hingga 2,5 jam dari jam seharusnya check-in (jam 14:00). Pihak hotel mengatakan banyak pengunjung yang belum check-out hingga mereka kesulitan mendapatkan kamar. Setelah akhirnya mendapatkan 6 kamar yang kami pesan, satu diantara kamar tersebut masih dalam keadaan yang sangat berantakan. Belum dibersihkan. Butuh 30 menit dari pihak hotel untuk datang dan membersihkan kamar tersebut. Jauh dari kalimat promonya yang terkenal: "15 minutes guarantee" Tapi overall penilaian kami untuk keadaan kamar cukup baik. lokasi cukup strategis dari pusat perbelanjaan. Koneksi internet yang disediakan juga cukup.
Response from H7443 on Nov 14, 2015
Yth.Zahroww., Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Ibis Balikpapan. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Sebenarnya masalah tersebut merupakan pengecualian dari prosedur yang seharusnya. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Anda akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Kami menunggu kedatangan Anda kembali di Ibis. I Gede Pratama / Hotel Manager

10/10 Excellent

handoko, semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
puas dan lancar bertugas
saya puas dan lancar dalam melakukan tugas dari perusahaan. mohon dapat ada jemput dan hantar ke bandara fasilitas hotel.
Response from General Manager on Jan 4, 2017
Bapak Handoko yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Balikpapan. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rivaldo - FO Spv

6/10 Okay

Rudy, Surabaya

Disliked: Room comfort
Hotel ibis
Kurang besar kamar nya
Response from General Manager on Jan 4, 2017
Pengunjung yang terhormat, Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Sementara saya berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari umpan balik seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu kami yang tumbuh menyukai pengalaman mereka yang baik di hotel ini. Dengan hormat, Rivaldo - FO Spv

6/10 Okay

Halim, Surabaya

8/10 Good

Tommy, Bandung, ID

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Wisnu, Jakarta+

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Baru tetapi tempat parkir yang sempit karena dijadikan satu dengan parkir Novotel

6/10 Okay

MK, japan

Liked: Cleanliness, staff & service
設備は、マレーシアのTune Hotelのようで、機能性優先。
落ち着けないデザインですが、安全、清潔で、この地区ではダントツでは。 レストラン食事と、価格には大いに不満。 みなおしの必要有りと思います。
Response from H7443om on Sep 15, 2015
Dear Guest, We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank You I Gede Pratama/ Hotel Manager

6/10 Okay

mr. nanang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tempat strategis
Check in malam hari langsung di terima, fasilitas baik dan terawat
Response from h7443-om on Oct 2, 2015
Yth. Bapak Nanang, Terima kasiha atas ulasan yang di berikan. Prihal positif yang di sampaikan akan selalu kami jadikan motivasi untuk peningkatan kami kedepannya. Hormat Kami, I Gede Pratama Hotel Manager