Dear Haibin, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team

Dear Mr. Emmanuel, Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay. On behalf of the team, I do apologies for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort. Kind regards, Sarah Devita - Management Team

Dear Ms. Kalistia, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning our great breakfast, spacious and clean room, an dour services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Mr. Charles, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Mr. Christopher, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Mr. Gregory, We are delighted to hear about your recent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

Dear Mr. Cameron, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Mr. Alex, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

Dear Ms. Elfy, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

Dear Gen Leun, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Ida Bagus Eka - Management Team.

Dear July, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning wonderful hotel, comfortable and staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Brian, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Louis, We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our beautiful resort, fantastic rooms and service to match. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future. Kind regards, Ida Bagus Eka - Management Team.

Dear Richard, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Anne,We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our suite, location, pool and our breakfast. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future.Kind regards,Sarah Devitta - Management Team.

Dear Kiranpreet, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

Dear Aaron, The InterContinental Bali Sanur Resort thanks you for your review mentioning our amazing property, wonderful amenities, and outstanding staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

Dear Nimir, The InterContinental Bali Sanur Resort thanks you for your kind words. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future.Kind regards,Sarah Devita - Management Team

Dear Nichola, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning lovely & attentive staff services, big spacious room with great balcony, delicious breakfast, and excellent pool/beach service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

Dear Karen, The InterContinental Bali Sanur Resort thanks you for your kind words regarding our breakfast, attentive staff, pool area and our perfect location. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard.We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future. Kind regards,Sarah Devita - Management Team

Dear Susan, Thank you for choosing InterContinental Bali Sanur Resort for your recent stay. We are pleased to know that you enjoyed your stay by mentioning our location which easy beach access, our excellent breakfast, rooms, and friendly staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard.In the meantime, we do apologize for the inconvenience regarding the availability of our pool lounger and umbrellas. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your feedback. We look forward to welcoming you again shortly. Kind regardsSarah Devita - Management Team.

Dear Kristin, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

Dear Amber, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

Dear Jonathan The InterContinental Bali Sanur Resort thanks you for your kind words regarding the service you received mentioning our Villa, the food, and helpful staff service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

Dear Ganesh, It is a pleasure to hear that you had a more than pleasant stay at the InterContinental Bali Sanur Resort. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. Your comments have been shared with the team members who will be thrilled to know that their efforts have contributed to making your stay magical and unforgettable. We look forward to welcoming you back in the future. Kind regards, Ida Bagus Eka - Management Team

Dear Ashley, It is a pleasure to hear that you had a more than pleasant stay at the InterContinental Bali Sanur Resort. We aim to provide an unparalleled relaxing atmosphere, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. Your comments have been shared with the team members who will be thrilled to know that their efforts have contributed to making your stay magical and unforgettable. We look forward to welcoming you back in the future. Kind regards, Matthew Everson Cluster General Manager

Dear Katharine, The InterContinental Bali Sanur Resort thanks you for your kind words regarding the service you received including our meals, spa, beautiful suite, and helpful service. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience; we look forward to welcoming you again shortly. Kind regards

Dear Barbara,Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay.On behalf of the team, I do apologise for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future.I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort.Thank you & regardsMatthew EversonCluster General Manager

Dear Chris,Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay.On behalf of the team, I do apologise for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future.I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort.Thank you & regardsMatthew EversonCluster General Manager

Dear Siavosh,Thank you for choosing the InterContinental Bali Sanur Resort and for taking the time to share your feedback. We are sorry that your experience was not as expected. At InterContinental Bali Sanur Resort, we strive to provide the best experience we can for our customers. We take feedback very seriously and we aim to ensure that the service that we provide is of the highest standard. Please feel free to contact the hotel with any further comments, concerns or suggestions you have so that we can make your experience better. Thank you once again and we do hope to have the opportunity to welcoming you again in the near future. Kind regards,Matthew Everson Cluster General Manager

Dear Mauro,Thank you for choosing the InterContinental Bali Sanur Resort as your preferred accommodation during your stay in Bali. First of all, thank you for taking the time to outline your experiences regarding the facilities in our resort. We appreciate you bringing this to our attention as we take matters such as this very seriously. The resort is currently undergoing a complete ‘refresh’ which will see all our Suites, Villas, Guest Facilities and Grounds enhanced to embody the epitome of luxury. While some areas undergoing improvements, we are committed to providing a seamless service experience. Clearly during your stay we didn’t achieve this and on behalf of the team please accept our apologies.I do hope that you may reconsider us in the future to experience the improvements we have made.Kind regards,Matthew EversonCluster General Manager

Dear Guests, We are incredibly saddened to receive the negative feedback related to your most recent stay with us. The resort is currently undergoing a period of refurbishment and whilst we endeavour to make this process as seamless as possible, there are times when interference is unavoidable. As works progress during the upgrade, more areas will become available for our valued guests to enjoy. The InterContinental Bali Sanur Resort is deeply apologetic that your experience was not as expected but we hope to be able to accommodate you again in the future, following the renovation. Regards, Management Team at InterContinental Bali Sanur Resort

Dear Jennie, Thank you very much for your feedback towards our property and for staying with us. Our team will surely be happy to hear your compliments. I noticed that you rate your stay as 3 out of 5. May I know the reason and if there anything that we could have done better to make it 5 out of 5? Any feedback from our customer is very valuable to ensure we may provide the best service. Once again thank you very much and we hope to welcome you again in the near future. Regards, Justin Angelina Front Office Manager

Dear Mr. Pratik Sureshbhai, Thank you for taking the time to write us a review. Every review is a valuable tools for us to improve our quality both the service and the product. If you could share us the issue so that we may improve and provide better in the future, it would be highly appreciated. Other than that, please rest assured that we are taking every feedback seriously and will do the corrective action. Once again thank you very much for the feedback and please do apologize for any shortfall that happened during your stay with us. We hope to welcoming you again in the future. Regards, Justin Angelina Front Office Manager

Dear Guest, Thank you for your positive comment and we hope to see you again soon. Regards, Nandar Kusumah - Director of Operations

Dear Guest, We are delighted to read that you enjoyed the resort's facilities, beachfront location and thank you for recommending us. We hope to welcome you back soon. Regards, Nandar Kusumah - Director of Operations

Dear Anonymous, Thank you for sharing your positive review. We are so glad to hear your comments about our great Villa with all amenities. It is always a pleasure to receive positive feedback from our guests. This feedback will serve as an encouragement to all of our staff members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ayu ardhani Quality&Guest Experience Manager

Dear Erin, Thank you for taking the time to post your review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, please kindly allow me to extend our sincerest apology concerning the hot water temperature in your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence We hope to have the opportunity to serve you better in the future when you visit Bali again. Kind regards,

Dear Rebecka, Thank you for taking the time to post your review. It is always a pleasure to receive positive feedback about our breakfast,staff and facilities, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, please kindly allow me to extend our sincerest apology concerning the mildew stained caulking in the shower and keeping the pool crystal clear We hope to have the opportunity to serve you better in the future when you visit Bali again. Kind Regards Ayu Ardhani Quality & Guest Experience Manager

Dear MNQ Thank you for taking the time to tell us about your experience at the Fairmont Sanur Beach - Bali. I sincerely apologize to learn that we failed to extend the high standards of service in terms of our room products as well public facilities. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Ayu Ardhani Quality & Guest Experience Manager

Dear Kelly, Many thanks for having taken the time to share your positive feedback about your most recent experience at our hotel. It is always a pleasure to receive positive feedback from our guests. This feedback will serve as an encouragement to all of our staff members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you Kind regards, Ayu Ardhani Quality & Guest Experience Manager

Dear Wai Yin Thank you for taking the time to post your review. It is always a pleasure to receive some positive feedback from our valued guests. I understand that there were still improvements needed in terms of the quality of our room equipment We are absolutely committed to ensuring the complete satisfaction of our guests and I will certainly address your concerns as our further follow up. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. We are so glad to hear your comments about our staff are really nice and helpful Thank you again for sharing your experience and we hope to have the opportunity to serve you better in the future when you visit Bali again. Kind regards, Ayu Ardhani Quality & Guest Experience Manager

Dear Sir or Madam Thank you for taking the time to communicate to us why our facilities and services did not meet your expectations during your stay. In order for us to follow up your review further, we would be very pleased if you can share more insights about your feedback to Adi.Putrayasa@Fairmont.com. Rest assured that our guests' safety and comfort are our top priorities. We hope that we will have another opportunity to welcoming you back to Fairmont Sanur Beach Bali in the near future. Thank you Regards Adi Putrayasa

Dear Anonymous, Many thanks for having taken the time to share your positive feedback about your most recent experience at our hotel. It is always a pleasure to receive positive feedback from our guests. This feedback will serve as an encouragement to all of our staff members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you Kind regards, Ayu Ardhani Quality & Guest Experience Manager