I'm very disappointed with this hotel service. We are greeted by a entrance with very bad maintained road. The location also deserted from the main city, some locals don't even know this hotel's location. I booked the room with buffet breakfast. After I check in, only I notice I wasn't given a breakfast voucher. I called the reception and they say they will check. No news til I visit personally to the reception and still they answer me checking. After awhile, was told we are given breakfast but it's not buffet style. The staff show us the menu with very limited choice to choose from. The swimming pool is not for use as it was under maintainence, it's full of algae. The bed I felt itchy when I wake up the next day, not sure whether is it because of bed bugs. But my friend also experience the same thing, so the possibility is there. The sofa in the room also quite dirty.
The hotel offers taxi service to air port. So in view of the hotel's location, I decided to use their cab service. I make the booking on my 1st day staying there and the receptionist assured me that on the day I check out, the taxi will come at 4am as my flight is early on that day. He even called the driver right in front of me. On day 2 and the night before we check out, the staff did confirm with us again on the taxi arrival time and they were nice enough to promise to prepare breakfast in a box for us. On the day I check out, I arrived at the reception hall which is dark and empty. No one is around. I have to find the light switch and turn on the lights. I call the reception, no one answer as I was at the reception place seeing the phone ringing. I waited and waited, still no one come and answer the phone. So I walked around the hotel hoping to find any staff for assistance. To my dismay, nil. Couldn't even find anyone. I even went to the hotel entrance which is wide open, hoping to find may be security guard to assist but still I couldn't find any. It's already 4.30am after searching up and down, I went to the entrance to see whether my taxi come but disappointedly no. So worry that I'll miss my flight, I panic and searching up and down for help. Finally I found a house near by the hotel shuttle bus. I knocked on the door, someone answered me who is the security and he just awake from sleep. He only tell me it's still early. I have to actually told him few tines repeatly it's not early and the taxi is not here. I asked him to call the taxi driver, he tell me that he don't know the number. I ask him to ask other staff but he just sat at the reception counter and looking for clues. After I gave orders few times 'please call your colleague or anyone, I'm going to miss my flight', only he went back to the house to wake up another sleeping staff. That second staff manage to find the driver name and call him. The driver reach the hotel around 5am. The driver also panic as I saw he was driving around 140km/h. He even apologize to us that he has to speed.
Not forgetting the breakfast box the hotel prepare for us, it only contain a water bottle, a banana, a piece of cake, a rambutan. I'm speechless on the breakfast.
I could only conclude, I have a very bad experience and it's the worst I ever encounter after traveling to so many countries. I hope the hotel please improve more. All these shouldn't happen especially at a 3 star hotel.