Dear Wayne,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed certain aspects of your stay, such as the location and the spaciousness of your room. We sincerely apologize for the shortcomings you experienced during your stay. We regret any inconvenience caused by the limited room service menu and the cleanliness of the pool. Please know that we've taken immediate action to address these issues, including expanding our room service options and ensuring that our pool maintenance meets the highest standards. Our team has verified that the pH level stands at 7.5 and the chlorine level at 1.5 ppm. Regarding the atmosphere at the pool bar and the lack of music, we understand how this could have impacted your experience. We've taken note of your feedback and will explore ways to enhance the ambiance in that area moving forward. We also apologize for the inconvenience of your room cards needing frequent resets. Our team is actively working to resolve this issue to ensure a smoother experience for our guests. As for the music in the pool area, we appreciate your understanding as we continue to repair the Bluetooth system. In the meantime, we've made music available through CDs to enhance your poolside experience. Your feedback is invaluable to us, and we're committed to improving based on your comments. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,

Dear Kate,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our fantastic staff. Your comments regarding the condition of the hotel are duly noted, and we regret any inconvenience this may have caused during your stay. We want to assure you that we are actively addressing these concerns by partially renovating our rooms and conducting regular maintenance throughout the property. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Sincerely,

Dear Wah Chung,Thank you for sharing your feedback following your recent stay at ASTON Kuta. We regret to hear that the BBQ buffet spread and gym facilities did not meet your expectations. Your observations are valuable for us to identify areas that require improvement, although we have been actively working to enhance our seafood selections and equipped our gym with a new treadmill earlier this year. In terms of the hotel's appearance, we understand your concerns about its perceived age and maintenance. We want to assure you that our team works diligently to carry out regular maintenance for the facilities, while renovation will commence shortly after we finish creating mock-up rooms this month. On a positive note, we are delighted to learn that you were impressed with the attitude and professionalism of our staff. We take pride in our team, and it's heartening to know that their dedication has left a positive impression on you. Thank you once again, we hope to have the opportunity to welcome you back in the future and exceed your expectations.

Dear Renata,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you had the opportunity to experience our friendly staff during your stay. We also appreciate your candid remarks about the hotel's overall experience. Rest assured, we will carefully review your comments to identify areas where we can make improvements. We are committed to providing excellent value for our guests, and we're glad that you found our pricing to be reasonable. If there is anything specific you would like to discuss or if you have any additional feedback to share, please don't hesitate to contact us.

Dear Kent,Thank you for sending us feedback on your recent stay at Aston Kuta. We are glad to know the room's cleanliness, location, breakfast and staff services meet your expectations as well as bed condition. We are truly sorry that during your stay the weather was hard, raining with strong wind. And some public areas had to be matted and wet. This has come to our attention and adding some staff to immediately clean up the wet area. We hope that we can convince you to change your mind about another visit to our property.