Dear Jamaludin,Warm greetings from Alila Ubud!Thank you sincerely for choosing Alila Ubud and for taking the time to share your valuable feedback. We appreciate your thoughtful review.We're delighted to hear that your stay with us was enjoyable. At Alila Ubud, we strive to offer a unique and enriching experience for our guests, and it's gratifying to know that you had a positive experience during your visit.Your feedback is instrumental in our continuous efforts to enhance the guest experience. If there are specific aspects you particularly enjoyed or any areas where you feel we can improve, we would love to hear more.We look forward to the opportunity to welcome you back to Alila Ubud for another enriching stay. If there are preferences or requests you'd like us to consider for your next visit, please feel free to share.Warm regards,The Alila Ubud Team

Dear Sean,Greetings from Alila Ubud!We would like to express our heartfelt gratitude for choosing Alila Ubud and for sharing your exceptional experience with us. Your perfect rating is truly appreciated.It's immensely satisfying to hear that your stay with us was outstanding. At Alila Ubud, we are committed to creating a memorable and rejuvenating experience for our guests, and we're thrilled that we succeeded during your visit.Your positive feedback is a source of inspiration for our dedicated team, and it motivates us to maintain the highest standards of service.We can't wait to welcome you back to Alila Ubud for another extraordinary stay. If there were specific highlights from your visit or any preferences you'd like us to consider for your next stay, please feel free to share.Warm regards,The Alila Ubud Team

Dear Andrew,Warm greetings from Alila Ubud!Thank you sincerely for choosing Alila Ubud and for sharing your wonderful experience with us. Your perfect rating is truly uplifting.We're delighted to hear that your stay was exceptional. At Alila Ubud, we strive to provide a unique blend of tranquility and luxury, and it's heartening to know that we achieved this during your visit.Your positive feedback is a testament to the dedication of our team, and we are grateful for the opportunity to have contributed to your memorable experience.We look forward to the pleasure of welcoming you back to Alila Ubud for another extraordinary stay. If there are specific moments or features from your visit that stood out, or any preferences you'd like us to consider for your next stay, please do share.Warm regards,The Alila Ubud Team

Dear Ellie,Thank you for sharing your feedback and for choosing our hotel as part of your holiday in Bali. We appreciate your positive comments about our location, the tranquility, and the service provided by our staff. It's great to hear that you enjoyed the complimentary yoga session and found our food to be good.We understand that you saw our pricing for spa treatments, transfers, food, and drinks to be higher compared to other hotels you stayed at during your trip. The price is an important consideration for our guests, and we constantly review our rates to ensure they are fair and competitive within the market. We appreciate your feedback and will take it into consideration for future evaluations.Regarding the condition of your room, we apologize for any inconvenience that happened in your villa, we have shared your comments with our team to rectify these issues promptly.We appreciate your feedback in the area and understand that you found it to be better value for money. While we strive to deliver a five-star experience, we acknowledge that there are some areas where we can improve. Your feedback is valuable to us as it helps us identify areas for enhancement and provide a better experience for our guests.We appreciate your feedback and thank you for bringing these matters to our attention. We hope that you will give us another opportunity to meet & exceed your expectations should your travels bring you back to Ubud. Please do not hesitate to reach out to us directly if you have any further concerns or if there is anything we can do to regain your trust.Warm regards,Alila Ubud

Dear Jenni,Thank you for your wonderful feedback. We are thrilled to hear that you were delighted with the villa upgrade and enjoyed the spacious and cool atmosphere it provided. It's always a pleasure to create memorable experiences for our guests.We take pride in our unique location, nestled in the middle of the forest. Our aim is to provide a harmonious coexistence with the local environment and its inhabitants. The visit from the group of monkeys on your balcony further highlights the natural beauty and wildlife that surrounds us.Once again, thank you for your kind words and for choosing to stay with us. We hope to welcome you back in the future for another enjoyable stay in the heart of nature.Warm regards,Alila Ubud

Dear Michael Sidney,Thank you for your kind words and for choosing to stay with us at Alila Ubud. We are thrilled to hear that you found our resort to be a jewel in the jungle, offering a serene and tropical escape. And we are happy that you were enjoyed our Shuttle Service to Ubud Centre which part of our standard service to all of our guest. Thank you for highlighting the breathtaking views of the surrounding rainforest and rice fields from our property. Our team takes great pride in providing personalized service, and it's wonderful to hear that they made you feel welcomed and attended to.Eventually, we look forward to welcoming you back to our serene resort in the future, where you can continue to enjoy our beautiful vistas and the warm hospitality of our staff.Warm regards, Alila Ubud

Dear Jisun,Thank you for your kind review. We greatly appreciate your recognition of our well-trained and exceptionally kind staff. They take great pride in providing top-notch service and creating memorable experiences for our guests.Your applause means a lot to us, and we will be sure to share your appreciation with our team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,Alila Ubud

Dear Mrs. Naoko,Greetings from the green valley of Alila Ubud!Thank you very much for spending the time to complete the Expedia online survey as well as returning to Alila Ubud recently.First and foremost, please allow me to introduce myself, my name is Adil and I am the Host Manager who is looking after the guest experience at the resort. It is regret to know that your recent stay was not as what you are expecting, especially with the humidity in the room and the amenities.I would like to sincerely apologize for all the inconveniences, even though we had set up dehumidifier in the room, however it was apparently not reducing the humidity. Indeed, during the period of your stay, the rainfall was more compared to the other weeks in the area. This caused failure in our humidifier system. In regards to the tooth brush in our Superior and Deluxe rooms is available upon request and we have taken a note for this in your profile for future reference.Mrs. Naoko, I understand that I could not turn back the time to re-do the experience with us. However, as a good gesture of apology, for your future visit, please allow me personally to arrange an upgrade for you to our Terrace Tree View One Bedroom Villa with complimentary one time 90 minutes massage. I hope I could regain your confidence towards the resort again and please let me know, so that I could make all the necessary arrangements.Once again, thank you very much the opportunity given to me and your support towards Alila Ubud. I remain at your disposal for any further assistance that you may require.Sincerely,Adil EkantaraHost Manager

Dear Soeyantho, Greetings from the Ayung Valley, Ubud. We wanted to sincerely thank you for the feedback you have given to us and for the 8 out of 10 rating. The team and I would very much love to welcome you back, may for your next trip to Ubud. Once again, thank you for staying with us at the Alila. Sincerely, Martin, Operations Manager

Dear Nathalie, Thank you for your wonderful comments. We're very happy to see that yo had a wonderful stay with us. We hope to see you again soon! Best regards, JP Alfonso

Thank you for much for your review, and your recommending us. I'm thirlled to see that you had a magical experience with us, and got to experience the genuine Balinese hospitality of our team. We hope you visit us again soon! Best regards, JP Alfonso

Thank you so much for your rating. We're glad you enjoyed your stay. We hope to see you again in the future! Best regards, JP Alfonso

Dear JA, Thank you for your rating and comments. I'm sorry to see that you had to request multiple times for things you needed. This is certainly not how we do things. Rest assured we'll encourage the team to improve this aspect. Thank you for coming to stay with us. Best regards, JP Alfonso

Thank you for your rating. We're glad that you had a wonderful time with us. Hope to see you again soon! Best regards, JP Alfonso

Thank you for your feedback. I apologize that your stay did not meet expectations. We'll work to address your comments Best regards, JP Alfonso

Thank you for your rating. Glad you enjoyed your stay! Best regards, JP Alfonso

Thank you so much for your rating! Best regards, JP Alfonso

Thank you for your comments. I'm sorry to see your expectations were not met. Especially since most of our guests are very happy with their stay. Thank you for giving is a try. Best regards, JP Alfonso

Thank you for your rating! I'm glad that you had a wonderful stay with us. I hope you come and visit us again. Best regards, JP Alfonso

Dear Harrykerrie, Thank you for your review and rating. We're glad that you had a wonderful time with us, and thank you as well for recommending the Bale Bengong dinner. We hope we get to see you again soon! Best regards, JP Alfonso

Dear Shavit, Thank you for your rating and comments. I'm glad to see that you had a very nice stay with us regardless of the minor cosmetics. We hope you visit us again in the future. Best regards, JP Alfonso

Thank you so much for your review and rating, and for visiting us for the second time around. We hope we see you again soon!

Thank you so much for your rating! Glad you enjoyed your time with us.

Thank you so much for your rating and comments. I could not agree more.

Thank you for your review and rating. I'm happy to see that you loved the location and tranquility of our resort. However, I'm sorry to see that the cleaning was not up to standard during your stay. Rest assured that we shall be addressing this with the team to prevent this from happening again. We hope to see you again in the near future!

Thank you so much for your rating and comments. Happy to see that you had a great time with us. We hope to see you again soon!

Thank you for your rating!

Thank you so much for your rating and lovely comments. We hope you visit us again soon!

Dear Shui Cheong, Thank you for your review and rating. We're happy to see that you had an amazing experience with us, and that our team took excellent care of you. Thank you as well for the feedback on the mattress. We'll make sure this gets addressed. We hope to see you again soon! Best regards, JP Alfonso

Thank you for your rating and review! We're glad that you had a wonderful stay. We hope you see us again in the near future! Best regards, JP Alfonso

Thank you for your rating!

Thank you for your review and recommendation. Glad you enjoyed your stay with us! Best regards, JP Alfonso