Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Apr-2015
Bathroom is tiny so small felt like a giant. Bed was good room was fine but had a smell
4 out of 5
Recommended
for Business Travellers
by VICTOR from san jose ca

excellent experience

Posted 30-Mar-2015 on Hotels
My stay at Towneplace was very good, the location is excellent and the hotel is clean. Overall experience was great.
4 out of 5
Recommended
for Business Travellers
by VICTOR from San jose Ca

Great experience

Posted 29-Mar-2015 on Hotels
My overall stay at this Hotel was great, the free brakefast is healthy and good.
4 out of 5
Recommended
for Business Travellers
by Vladimir

This traveller left a rating score only Posted 27-Mar-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Great stay!

Posted 17-Feb-2015
Pros: Coffee, hot breakfast, staff, general area, parking, safety.
Cons: Have an ice machine in both buildings
Location: Lots of restaurants and shopping. Right off Mopac, a convenient freeway to get downtown where there's more to do (20-minute to downtown Austin).
The area was quiet and felt safe. It was also easy to get to (right off of Mopac aka Loop 1) and has plenty of places to eat and shop (The Domain and The Arboretum). Parking was no problem even though it was the weekend. Staff was super friendly. They called to check if we needed room service and when we did, they were prompt to answering the phone when we called for it. I stayed in the 2-bedroom suite and it was plenty of room for me and my friends for our 2-night stay. The room and common areas (lobby, gym, hallways, etc.) were clean and organized. Hot breakfast is always great! Coffee was available 24/7. Overall, it was an excellent stay and I would definitely come back!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

95%

Posted 16-Feb-2015 on Hotels
All was very good except the options for breakfast, they were so few to choose. Definitely recommended.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

no good

Posted 12-Dec-2014 on Hotels
The man at the front desk was so rude we had to leave. We called hotels.com and changed our reservation for the night.
4 out of 5
Recommended
for Families
by April from Bentonville

Nice place for a large family

Posted 2-Dec-2014 on Hotels
We stayed in a 2-bedroom suite. The hotel itself is quite clean and modern, and the rooms are quite spacious. The kitchenette was nice, having a microwave, fridge, stove, and sink with garbage disposer. There was only one bathroom, which was somewhat inconvenient because we had a child sleeping on the sofa bed and we had to be careful not to wake him if anyone needed to use the bathroom. I was disappointed with the condition of the furniture in the living area. The chair and sofa were very shabby looking which was a stark contrast to everything else in the suite. Also, my teenagers found an old chicken nugget left in the bedroom they stayed in. The hotel is in a nice area that felt quite safe. It's near the interstate, but not noisy. It was close to a lot of shops and restaurants.
4 out of 5
Recommended
for Business Travellers
by Josh from Rochester

Excellent Hotel

Posted 17-Nov-2014 on Hotels
I was on a business trip for 3 weeks. The Hotel staff was unlike any I've experienced before. They were the definition of customer service. There was an issue with my reservation and the hotel manager assured me everything would be ok and he'd take care of it. Sure enough the next day he informed me that everything was taken care of and everything is all set. I didn't have to do a thing. The staff additionally was very courteous and would greet you every time you arrived. Additionally they staff was very helpful in helping me find places around Austin as well as extremely friendly when it came to asking how your day was while getting to know you. Some write off this customer service tactic but I feel it an intricate part of the experience and makes you feel more at ease. The cleaning staff also were very friendly and I would always come home to a freshly made bed and clean room.
4 out of 5
Recommended
for Couples
by Ben from The Woodlands, TX

Great stay, nice staff!

Posted 27-Oct-2014 on Hotels
Great service and friendly staff. The beds were comfortable and our room had more features than we were able to use. Thanks!