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Ernie at the bar took amazing care of us. The food and hospitality is extremely top notch. The room was perfect and it made for such a memorable and beautiful trip experience.
Jessica
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 5, 2024
Thank you for your review! We're happy to hear you had a great stay. We look forward to seeing you again!
The property was lovely . Perfect for my daughter’s sweet 16 celebration! The only thing we didn’t like was the parking . There needs to be some communication that the property doesn’t own the self serve parking so to save time money and headaches guest should valet. That was extremely inconvenient as we spend almost $40 for a one time entry self park option and the valet was $60 for multiple entries.
Ashley
Stayed 1 night in Apr 2024
Response from Omni Austin Hotel Downtown on Apr 4, 2024
Thank you for your review. Please know we've passed your feedback to our Management Team to make adjustments to our future service.
Hotel had internet connection issues during our entire stay.
Julia
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 2, 2024
Thank you for your review. We're sorry to hear we did not provide the superior service we want for all of our guests. Please know your feedback has been passed to our Management Team to make adjustments to our future service.
The staff is not friendly or helpful in any way. I would not recommend this hotel.
Kevin
Stayed 4 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for your feedback and bringing this to our attention. Please know we've passed your feedback to our Management Team to make improvements to our future service.
Loud cars revvng their engines all night. street racers i assume
Randall
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for all of your feedback. We're happy to hear you had an enjoyable stay. We're sorry to hear about the street noise. We look forward to seeing you again!
Key machine not working. Valet parking confusing and staff not interested in solving issues
Nicholas
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 30, 2024
Hi Nicholas, we are sorry to hear that you did not have a pleasant experience. We are experiencing technical difficulties with our systems and are working as quickly as possible to resolve. We thank you for staying with us and hope to welcome you back in the future to provide a greater experience.
It was a great stay. We were able to walk to most of the places we wanted to see. There were some homeless art times outside the hotel.
Perot
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 29, 2024
Thank you for your feedback!
4/10 Poor
Byungjoon
Travelled with family
Mar 28, 2024
Disliked: Property conditions & facilities
Not good
Byungjoon
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 11, 2024
Thank you for your review. We're sorry to hear we did not deliver the superior service we want for all of our guests. Please know if you have any details about your stay you would like to share, contact the hotel directly in order to improve our future service.
The ambiance was pretty. However, my father mentioned to me that the men's bathroom in the lobby had not been cleaned in sometime.
Christina
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service. We look froward to seeing you again soon.
8/10 Good
Kacie
Mar 20, 2024
Kacie
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look froward to seeing you again soon.
Nice property, being downtown it is very busy, can hear music all night long from the bars, only valet parking available, room was not very cleanly to begin with
Dominique
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 18, 2024
Thank you for your review and bringing this to our attention. Please know we've passed your feedback to our Management Team to improve our future service.
Great location. Very nice room. Only downside was we missed the roomservice window for getting our rooms cleaned and when we called for clean towels we never received them.
Raylynne
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 12, 2024
Thank you for your review and bringing this to our attention. Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service.
Response from Omni Austin Hotel Downtown on Mar 5, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!
6/10 Okay
Victor
Travelled with family
Mar 3, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great sized rooms and service was great. However there was a huge leak coming from above the shower which cancelled our breakfast room service and shower experience. How do I not even get offered a complimentary night due to this huge inconvenience?
Victor
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 4, 2024
Thank you for your review. By telling us what you liked and disliked about your stay you are helping us improve our future service.
Everything from this property was excellent. My favorite part was that you provided a pack-and-play already assembled. This is the first time it happens! Most of the times hotels provide these unassembled. PS: Food was delicious
Fernanda
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 21, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to your next visit with us.
Valet service was attentive, check-in was quick and easy, the room was spacious, clean, and adequately stocked, restaurant was well staffed and good. Would recommend!
Antjuan
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 20, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!
I’ve never stayed at an Omni hotel before. It was nice and luxurious. I picked out this spot because it was within walking distance from the Austin Half. I would like to give the Omni Hotel another go and make use of it’s amenities.
Zurisadai
Stayed 2 nights in Feb 2024
Response from Omni Austin Hotel Downtown on Feb 19, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!