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Reviews of Mountain Star Lodge

2.5 out of 5
Mountain Star Lodge
3573 Ranch Road 620 South, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 239 out of 464 reviews" "
Rating 8 - Good. 119 out of 464 reviews" "
Rating 6 - Okay. 49 out of 464 reviews" "
Rating 4 - Poor. 34 out of 464 reviews" "
Rating 2 - Terrible. 23 out of 464 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Appreciate your feedback. Our staff will be happy to hose you again ... see you soon!

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean, view was nice. Tough area to leave by foot so you may need a car to get around.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Appreciate your feedback. We are located near Galleria Hill Country Mall which has many options to eat, shop, movie, etc.

10/10 Excellent

Daniela

Liked: Cleanliness, amenities
Awesome worker
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Thank you and appreciate your feedback! We will see you again soon!

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hot water was very slow. The beds were a bit soft. The smell of the cleaning solution used for the room was very strong. The hotel was nice, we enjoyed our stay. Water in the room would help with coffee. We would come back, but needs a few things to be 5 star.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Apologize for any inconvenience. Water bottles are available at the front desk. See you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the view from my own private balcony. The staff was great and friendly, and the room was nice, big, and inviting. I'll definitely be back!
Stayed 1 night in Mar 2024
Response from manager on Mar 18, 2024
Thank you for your stay and feedback!

10/10 Excellent

Pamela, Freer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views!
Stayed 1 night in Mar 2024
Response from manager on Mar 11, 2024
Thank you for your stay!

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and room. Nice pool
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for your stay and feedback.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget place for my little weekend getaway, very peaceful and the view was absolutely beautiful. There were a few repairs happening at the property but we went during an off season so it is expected. Breakfast was great too!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for staying with us and for your feedback. We hop to see you again in the future.

10/10 Excellent

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 10, 2024
Appreciate your feedback. Allow us to host you again. See you soon!

10/10 Excellent

Marilee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with a great location. Great views and close to all the shopping and restaurants.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 4, 2024
Thank you and appreciate your feedback. Happy to hear from you about great views! Our staff will be happy to host you not your next stay.

10/10 Excellent

andrew, Spring Branch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Civility of the People, the ready smiles, the Hospitality, the Cleanliness... Something that has been LOST in the U.S. for Decades and a Beware but HUGE ACCOLADES for Travelers. When I got into Mexico, during Layover in Mexico City, I went to a restaurant, ordered, payed but when I got to my hotel, the Debit Card from my Bank had been flagged. At the Hotel my payment was "Declined". I hadn't moved enough money to other Cards, and didn't have enough Cash or Pesos to pay the Bill. The young lady behind the Counter says into my Spanish Translator APP, "You want to just pay in the morning?" I did a DOUBLE TAKE, "WHAT????? You are asking me if I want to STAY TONIGHT AND PAY TOMORROW"!!!! Yep, I checked in to a Beautiful Room, spent an amazingly restful night after walking the Courtyard and enjoying a Cerveza.. I made sure the next morning to get funds released and gladly PAID the Bill!! The Hotel is a short walk to City Center, Taxi's always available. The Restaurant serves some of the Finest Coffees I've EVER had. This will be the place we will stay and we have people stay at when we come in the future. HIGHLY RECOMMENDED!
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Thank you for your feedback. We will be happy to host you again. See you soon!

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable but king bed was very high off ground wife had difficulty getting in and out.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 30, 2024
We appreciate your your feedback. We will look into providing a step stool, if needed.

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 12, 2024
Thank you for the feedback. Not sure you had a chance to see the orange sky in the morning watching the sunrise from the balcony on sunny day! Best views are from our suites. See you soon!

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Thank you for your feedback We will be happy to host you again.

2/10 Terrible

Avinash

Business traveller
Disliked: Cleanliness, staff & service
Awful.
My experience may be one of the few but it was my first such abysmal experience and service. Waited for almost 1/2 hour for front desk to show up. And when the receptionist did show up she was so disjointed and disconnected. And after some trying times getting her to do her job I had to get another hotel. I tried to be as patient as possible having had customer service experience…it isn’t an easy job but this experience was at a different level altogether.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 2, 2024
Avinash. On be half of entire staff we apologize for your experience. We have taken an action by training all our new staff so that it does not occur again. Please give us one more chance and we will make sure that you have the best experience on your next stay!

10/10 Excellent

Paul, Little Elm

Stayed 1 night in Dec 2023
Response from manager on Dec 26, 2023
Thank you!

10/10 Excellent

Germain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
From check in to check out, Ms Alexa was helpful and very professional.
Stayed 2 nights in Dec 2023
Response from manager on Dec 26, 2023
Thank you!

10/10 Excellent

Sisiou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to a river. You can walk next to the river. The room has a garden view.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 1, 2023
Thank you for your stay!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from manager on Dec 1, 2023
Thank you!

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from manager on Dec 1, 2023
Thank you!

8/10 Good

Brian

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from manager on Nov 27, 2023
Thank you!

10/10 Excellent

Shell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from manager on Nov 21, 2023
Thank you!

10/10 Excellent

The Real

Stayed 2 nights in Nov 2023
Response from manager on Nov 21, 2023
Thank you for your stay!

2/10 Terrible

Monica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hill view is nice and close to many restaurants.
Stayed 2 nights in Nov 2023
Response from manager on Nov 21, 2023
I'm sorry for any trouble during your stay but I noticed that you had your dog that isn't a service animal in the room. I was also notified that you didn't us enough time to move you to a room that was opening downstairs after other guests checked out at 11 am. We gave you a discount for the first night for any inconvenience in the first room that you were in along with refunding your stay for the second night.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. A few things need updating but a nice quaint property.
Stayed 1 night in Nov 2023
Response from manager on Nov 21, 2023
Thank you for your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a short getaway and the landscaping of the lodge was very enjoyable. Didn't realize south of ATX has beautiful hill country. Like the proximatie of the lodge to local winery at 5 Soul.
Stayed 1 night in Nov 2023
Response from manager on Nov 21, 2023
Thank you for your stay!

2/10 Terrible

Erin

Disliked: Staff & service, property conditions & facilities, room comfort
Awful
We reserved a king, they gave us 2 queen. The a/c didn’t work. No one was ever up front to get help. When we got there, the shower was still wet with open shampoo and only 1 towel and 1 wash cloth. Tried to go up front, again, no one was there. Called the number for the front and no one answered. Cleaning came in and made the bed, but didn’t change out the towels or leave more towels so my husband and I literally shared a towel and wash cloth all weekend. Then the next morning when we went to leave and get coffee and breakfast it was locked up tight with no one there.
Stayed 2 nights in Nov 2023
Response from Mountain Star on Nov 17, 2023
I'm sorry for any inconvenience. Housekeeping is per request and front desk employees do leave the front desk to do laundry, walk the property, and serve any guest request. Out of the 2 days you were here, we were never aware of any calls from you or messages left on our answering machine.

10/10 Excellent

WAYNE

Stayed 2 nights in Nov 2023
Response from manager on Nov 14, 2023
Thank you for your stay!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from manager on Nov 14, 2023
Thank you for your stay!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from manager on Nov 14, 2023
Thank you!

10/10 Excellent

erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Everything was super clean, the patio and scenery was a major plus! The bed was extremely comfortable, we will definitely be back!
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Thank you for the feedback. See you soon!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Thank you for allowing us to host in our beautiful lodge which has view for every room balcony. Hope to see you again!

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for your stay!

10/10 Excellent

Aditya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view at here !!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for your stay!

6/10 Okay

Sita

Travelled with group
Liked: Cleanliness
Each unit has a balcony with a good view.
Stayed 2 nights in Oct 2023
Response from manager on Oct 31, 2023
Thank you for your feedback. Was there anything wrong during your stay?

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on Oct 31, 2023
Thank you!

6/10 Okay

Sarah

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
So Much Potential!
Beautiful location and view! Updates needed though, as well attention to the cleanliness/maintenance of common areas, inside and out. Friendly staff but not always available. This place could be a real gem with some TLC!
Stayed 2 nights in Oct 2023
Response from manager on Oct 26, 2023
Thank you for your feedback.

6/10 Okay

Pam

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
SO-SO
Property is tired. The finish was coming off of our bathtub. They have tried to update, but a lot of the work looks amateurish.
Stayed 1 night in Oct 2023
Response from manager on Oct 26, 2023
Thank you for your stay. We will be doing a few updates in the near future.

4/10 Poor

cuatemoc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on Oct 23, 2023
Thank you for your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome!!..enjoyed a quiet and relaxing date night with the wife..the 219 suite is the best room
Stayed 1 night in Oct 2023
Response from Dani on Oct 21, 2023
Wonderful! We love to hear that. That room is one of the favorites among our guests. ] Thanks for staying with us and we hope ya'll will come back again soon. ]

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfortable
Stayed 1 night in Oct 2023
Response from Dani on Oct 22, 2023
Thank you so much, David! We enjoyed having you here, and look forward to seeing you again. ]

4/10 Poor

Misty

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on Oct 23, 2023
Thank you for your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on Oct 19, 2023
Thank you!

10/10 Excellent

Misty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on Oct 19, 2023
Thank you for your stay!

8/10 Good

Tyler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beds, Great View, Could use some updating.
I would stay here again. The beds were extremely comfortable. The building shows it age, but its in a very peaceful area and the building is extremely laid back.
Stayed 4 nights in Oct 2023
Response from manager on Oct 19, 2023
Thank you for your stay and feedback!

10/10 Excellent

DEANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed at a few different places on our vacation and this place was the first one that seemed like we were really on vacation! It was so quiet and I loved the patio that looked out over a valley and mountain area.
Stayed 2 nights in Sep 2023
Response from manager on Oct 19, 2023
Thank you so much for staying with us! We look forward to seeing you again!

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from manager on Oct 20, 2023
Thank you for your feedback!

8/10 Good

Johnny

Stayed 1 night in Sep 2023
Response from manager on Oct 20, 2023
Thank you!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet, clean and affords a spectacular view of the Texas Hill Country from the patio deck adjoining each room.
Stayed 1 night in Sep 2023
Response from manager on Oct 20, 2023
Thank you!

8/10 Good

Linda

Liked: Staff & service, amenities, property conditions & facilities
It is an older property. The main issue was the fact that it took about 2 minutes for the water to get hot. That is a lot of wasted water. Also no drawers at all.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 29, 2023
Thank you for your feedback. Totally agree but the water in pipes is cold and takes time. We will look in to solution. We look forward to seeing you again soon.