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Reviews of La Quinta Inn & Suites by Wyndham Austin - Cedar Park

2.5 out of 5
La Quinta Inn & Suites by Wyndham Austin - Cedar Park
1010 E Whitestone Blvd, Cedar Park, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 503 out of 1005 reviews" "
Rating 8 - Good. 220 out of 1005 reviews" "
Rating 6 - Okay. 133 out of 1005 reviews" "
Rating 4 - Poor. 80 out of 1005 reviews" "
Rating 2 - Terrible. 69 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is only a minor issue but stepping into the bathtub was a bit slick. Mentioned this to front desk staff and they said that the showers were going to get non slip strips applied soon.
Stayed 2 nights in Apr 2024

6/10 Okay

Weston

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff and convenient location. The windows could use an upgrade as tge fwy noisemia intense. Also the wi-fi does not work.
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Glynn E.

Stayed 2 nights in Mar 2024

10/10 Excellent

washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was nice and comfy. Big room. Towels soft. Work out room nice. Didn’t have enough time to use the indoor pool but I did go in. The area was nice and clean. I did not like the dogs in the eating area. I have dogs but don’t take them in an indoor eating facility. The fruits were not fresh for breakfast .
Stayed 1 night in Mar 2024

6/10 Okay

Andi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Edgar on Mar 21, 2024
Hi, Andi. Thank you for staying with us. We apologize that we did not exceed your expectations. If there is anything we could have done to make your stay better, please let us know. Your feedback is greatly appreciated. We hope for the opportunity to serve you again in the future.

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien ubicado el hotel y muy buen servicio! Cuartos limpios y muy amplios!
Stayed 1 night in Mar 2024
Response from Edgar on Mar 19, 2024
Hola, Israel. Gracias por quedarse con nosotros y por sus comentarios. Estamos muy contentos de que su estancia haya sido agradable. Esperamos volver a verte pronto!

10/10 Excellent

Yaskayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Edgar on Mar 19, 2024
Hi, Yaskayra. Thank you for staying with us and for your feedback. We are so happy that your stay was enjoyable. We hope to see you again soon!

8/10 Good

Annikka

Stayed 1 night in Mar 2024

10/10 Excellent

Iwan j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Edgar on Mar 19, 2024
Hi, Iwan. Thank you for staying with us and for your feedback. We are so happy that your stay was enjoyable. We hope to see you again soon!

2/10 Terrible

LaToya

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty room upon arrival
Stayed 1 night in Mar 2024
Response from Edgar on Mar 13, 2024
Hi, LaToya. Thank you for staying with us. We apologize that we did not exceed your expectations and are taking steps to address the issues you faced. Your feedback is greatly appreciated. We hope for the opportunity to serve you again in the future.

8/10 Good

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
The traffic noise is sometimes disturbing.
Stayed 5 nights in Mar 2024
Response from Edgar on Mar 13, 2024
Hi, James. We are so happy that your stay was mostly enjoyable, but are saddened to hear that the traffic noise was an issue. At the moment, we offer earplugs at the front desk, but in the future we hope to have better noise cancelling solutions. Thank you for staying with us and for your feedback. We hope to see you again soon!

6/10 Okay

Charles

Travelled with partner
Disliked: Property conditions & facilities
Condition of property aged. Have stayed in two different rooms during last two weeks and safes had no power. Soap allocation laughable. Ran out of eggs two mornings.
Stayed 2 nights in Mar 2024
Response from Edgar on Mar 11, 2024
Hi, Charles. Thank you for staying with us. We apologize that we did not exceed your expectations. We are taking steps to address the issues you had with your room safe, soap, and breakfast. Your feedback is greatly appreciated. We hope for the opportunity to serve you again in the future.

2/10 Terrible

Erica

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful awful awful experience. The staff was beyond ignorant. The rooms are deplorable. The bathtub even had scum ring around it. Not what i needed after a 24hr drive with insurance on my trip i still couldn’t get my money back. Great customer service.
Stayed 2 nights in Mar 2024
Response from Edgar on Mar 11, 2024
Hi Erica. Thank you for staying with us. We apologize that we did not exceed your expectations and are taking steps to address the issues you faced. Your feedback is greatly appreciated. We hope for the opportunity to serve you again in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Executive Manager on Mar 4, 2024
Hi Cynthia, Thank you for your feedback, we are so pleased that you enjoyed your stay with us, we look forward to seeing you on your next visit.

10/10 Excellent

Armando

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service from Sandra at the front desk! Her warm welcome and attentive assistance made our stay at La Quinta Inn & Suites truly memorable. She went above and beyond to ensure we felt welcomed and valued throughout our visit. Kudos to Sandra for exemplifying top-notch hospitality!
Response from Executive Manager on Feb 29, 2024
Hi Armando, We are very pleased to hear you enjoyed your stay with us. I will pass you very kind feedback to Sandra. We look forward to seeing you again.

10/10 Excellent

philip

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Feb 2024
Response from Executive Manager on Feb 29, 2024
Hi Philip, Thank you for staying with us and for your feedback. We are so happy that your stay was enjoyable. We hope to see you again soon.

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff helpful, breakfast good. Had problems with door locking. Would not recognize key at times, then if it did, handle would not open. Do not stay in a room here if you have key /door issues, ask for another room.
Stayed 1 night in Feb 2024
Response from Executive Manager on Feb 29, 2024
Hi Mary, We again apologize for the issues you had. Thank you for taking my call, that really helped me to better understand the issues with the lock. We replaced the lock to make certain there will not be any other issues. We hope you will visit us again soon.

4/10 Poor

Christi, FORT WORTH

Business traveller
Disliked: Staff & service, property conditions & facilities
Property was being updating. The room I was in did not have a deadbolt on the door. Since i was traveling alone, i did not feel very safe. It's an older hotel and was not in the best shape. Several other options in the same area.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 25, 2024
Hi Christi,I am sorry to hear you did not enjoy your stay with us. All the guest rooms do have a deadbolt lock. There are two locks on the doors, after you are inside the room, and close the door you here a click, that is the automatic deadbolt locking. There is also a safety latch on the door that when engaged only allows the door to open a few inches. Again, I am very sorry that you did not enjoy your stay. We try to keep our guest safety and comfort as our number one priority.

10/10 Excellent

carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Hi Carlos. Thank you for your feedback. We are so happy that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

dahlia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The back door did not have key card security. Additionally, we left a moist heating pad in the microwave when we checked out and when we called to claim it in lost in found, it was not turned in. We can only assume someone at the Inn decided to keep it. It's value was about $15.00. It would have been nice to have a couple of 12 oz bottles of water in the room not one mini bottle! Never seen a breakfast bar without bananas.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Hi Dahlia, Thank you for staying with us. I truly apologize that your stay was not as enjoyable as it should have been. Housekeeping turns in everything that is left in the rooms, I am not sure what happened, but I will look into this. We are in the in process of getting the hall doors locks updated, We do hope you will give us an opportunity to provide better service on your next stay.

8/10 Good

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were great! Hot water never really got hot in the shower but everything else was good. Staff was great!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 13, 2024
Hi Ashley, Thank you so much for your feedback. We are so happy that your stay with us was enjoyable. I do apologize about the issue with the hot water, we are in the process of getting that fixed. We hope you will visit us again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Hi Keith, Thank you for staying with us and we are very happy to hear your stay was enjoyable. We hope you will visit us again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern looking. Spacious rooms comfortable beds A .
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Hi Linda, We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it because it was quiet, clean, convenient, friendly and easy to park and get to my room I didn't like the wall heating/cooling unit....too noisy and not enough control over the functions. It's typical for many motels but I have never cared for these type systems
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Hi Michael, Thank you for your feedback. We are updating the units to quieter ones as we replace them. We hope to see you again.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Hi Bryan, We are so pleased to hear your stay with us was enjoyable. We hope you will visit us again soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you Barry for your feedback, We are happy that your stay with us was enjoyable. We hope to see your again soon.

10/10 Excellent

Erick, FORDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Hi Erick, Thank you for staying with us and for your kind feedback.We are very happy that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Hi Ana, We are so pleased that your stay with us was enjoyable. Thank you for your feedback, I will share it with our staff. We hope you will visit us again soon.

2/10 Terrible

Jason

Business traveller
Disliked: Amenities, property conditions & facilities
I was stuck in a wheel chair accessible room, the shower set up was awful
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
HI Jason, We truly apologize for the issue you had with the shower. I don't understand what would have caused you to get stuck. The show is new and other guest have said it worked really well. The rubber grip at the entrance to prevent the water from flowing out is ADA approved and allows wheelchairs to roll over it very easily.

6/10 Okay

LeAnne

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
the gym and main lobby, and outside area were maintained well.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Hi LeAnne Thank you for your feedback and for staying with us. We are sorry that we did not meet your expectations and score 5 out of 5. We hope you will give us another opportunity by staying with us again.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Hi Tiffany, Thank you for staying with us. We are so happy that your stay was enjoyable. We hope to see you again soon.

6/10 Okay

Joanna

Disliked: Cleanliness, property conditions & facilities
Response from General Manager on Jan 16, 2024
Hi Joanna, It looks like your stay with us was not enjoyable as it should have been and I do apologize. I wish I had more feedback so I would know about any issues you had and be able to fix them. Thank you for staying with us.

4/10 Poor

Angela

Disliked: Staff & service, property conditions & facilities, room comfort
Ok. Not what we expected.
Wifi didnt work. Breakfast was ok. Room was clean.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Hi Angela, Thank you for your feedback. In another review you left on the same day, you said everything was great, so I am a bit confused. I do apologize for any issues you had during your stay. We are adding new equipment to fix the issue with the WIF

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Hi Amanda, Thank you for your feedback and for staying with us. I will share your feedback with our housekeeping.

10/10 Excellent

Julyn

Travelled with family
Liked: Amenities
Staff was polite and proper
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Hi Julyn, Thank you for staying with us. We happy that your stay was enjoyable. Hope to see you again.

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Hi Lucia, Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're always kind it's clean and they meet your extra needs
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 10, 2024
HI Tamara, Thank you for staying with us and we are so happy that your stay was enjoyable. I will share you very kind feedback with the staff. We look forward to seeing you on your next visit.

10/10 Excellent

Manuel C

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Juan was simply awesome Entire hotel felt and smelled clean One concern… The outside door closest to room 124 DID NOT have a secure entrance, no scan for room key, anybody could’ve walked right in!
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 9, 2024
HI Manuel, Thank you for staying with us, and for your feedback. I think you are referring to the side entrance and exit door in the hall. We have a new lock system on order for that door, we just waiting for it to arrive. We do have cameras in the hall, and we keep a close watch on that door. We do apologize and hope to see you again soon.

10/10 Excellent

Tauna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with a full breakfast. The even numbered rooms do face 183 and can at times be loud. I had no complaints.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 9, 2024
Hi Tauna, Thank you for staying with us and for taking the time to give us your feedback. We are so happy that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient quiet and nice
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Hi Martin, We are so happy that you enjoyed your stay with us. Thank you for letting us know how we did. We look forward to seeing you on your next visit.

10/10 Excellent

Richard

Travelled with partner
Not at this time
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
HI Richard, Thank you for staying with us. We hope to see you again.

10/10 Excellent

Denise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming when we arrived. It was nice to have a cart available to take up our belongings. The room was clean and smoke-free.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Hi Denise, Thank you for staying with us and for letting us know how we did. We are so happy that your stay was enjoyable. We look forward to seeing you again on your next visit.

4/10 Poor

Taewoo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
wifi didn't work well. we had only weak wifi in room. it worked only near door, not in the bed. for ipad. for android. it didn't work at all. next morning it worked in the cafeteria. but overall facility was good condition. waffle dough has lot of water so it is not crispy at all.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
HI Taewoo, Thank you for taking the time to give your very valuable feedback. I do apologize for the inconvenience with the WIFI. I do know this is an issue after our renovation. We have ordered more AP's and having them installed to fix this issue. Usually, our waffle batter in not like that, I do apologize, and we will make sure this is corrected moving forward, We do hope you will visit us again soon.

6/10 Okay

Sigvaldi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Different hairs in the bedding upon arrival
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Hi Sigvaldi,We do apologize for the issue you had. This should never happen and I will address this with Housekeeping to make sure it is corrected moving forward. Thank you for letting us know.

10/10 Excellent

Deborah L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
HI Deborah, Thank you for staying with us. We are so happy that your stay was enjoyable. Thank you for your feedback.We hope to see you again soon.

6/10 Okay

Lisa, Saginaw

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Hi Lisa, thank you for your feedback and for staying with us.

6/10 Okay

Jaclyn

Travelled with family and small children
Liked: Staff & service
Bed was rock solid, toilet didnt work properly and there was water damage in the bathroom. Not enough lighting in the room. Elevator was dark and creepy. Breakfast wasnt good.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 2, 2024
Hi Jaclyn, I truly apologize for all the issues you had during your stay with us. Thank you for taking the time to give us your feedback, it really helps us to know where we can improve. I hope you will give us another opportunity to better serve you.

10/10 Excellent

Seth

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Hi Seth, Thank you for your feedback, we are so happy to hear your stay was enjoyable. We hope you will visit us again soon.