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Reviews of Embassy Suites by Hilton Austin Central

3.5 out of 5
Embassy Suites by Hilton Austin Central
5901 N I 35, Austin, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 734 out of 1525 reviews" "
Rating 8 - Good. 354 out of 1525 reviews" "
Rating 6 - Okay. 213 out of 1525 reviews" "
Rating 4 - Poor. 124 out of 1525 reviews" "
Rating 2 - Terrible. 100 out of 1525 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Broken glass all in parking lot look like multiple vehicles have been broken into at this location
Stayed 2 nights in Apr 2024
Response from PB on Apr 14, 2024
Glenn,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful and friendly, hotel was clean and the kids loved the open style! Would stay again!
Stayed 2 nights in Apr 2024
Response from PB on Apr 9, 2024
Dear ErinThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PB on Apr 10, 2024
MiguelThank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

2/10 Terrible

Cristobal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worn out, filthy, poorly maintained. $15 parking without other options. Terrible experience. Roadside motel quality for a 4 star hotel price.
Stayed 1 night in Apr 2024
Response from PB on Apr 8, 2024
Dear CristobalThank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy with part of the overall experience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Phillip B

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PB on Apr 8, 2024
Dear KarenThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I disliked was having to pay for parking
Stayed 2 nights in Mar 2024
Response from PB on Apr 1, 2024
Maria,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenny Liang on Mar 26, 2024
Thank you for the 5 Star review! We look forward to seeing you again!

10/10 Excellent

Crissy, Sweeny

Stayed 1 night in Mar 2024
Response from PB on Apr 14, 2024
Crissy,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

8/10 Good

Fanny

Travelled with family and small children
We love staying here
Stayed 1 night in Mar 2024
Response from PB on Mar 22, 2024
Fanny,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Nice rooms and always great service.
Stayed 2 nights in Mar 2024
Response from PB on Mar 22, 2024
James,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PB on Mar 22, 2024
Miguel,Thank you for taking a moment to share your experience. Your comments help our teams to strive to provide gracious, engaging and caring service and a great product and look forward to welcoming you back to our hotel in the not too distant future. Phillip B.

10/10 Excellent

Sherry, katy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PB on Mar 13, 2024
Dear :SherryThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

6/10 Okay

Shaccara

Stayed 1 night in Mar 2024
Response from PB on Apr 1, 2024
Shaccara,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Bertha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and the atmosphere was great.
Stayed 2 nights in Mar 2024
Response from PB on Mar 13, 2024
Dear :BerthaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2023
Response from PB on Mar 13, 2024
Dear :BrittanyThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Gloriann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PB on Mar 7, 2024
Dear GloriannThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Roxane

Stayed 1 night in Feb 2024
Response from PB on Mar 22, 2024
Roxane,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Belen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay here!
Stayed 1 night in Feb 2024
Response from PB on Feb 28, 2024
Dear Belen,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Kierre

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great rooms.
Stayed 1 night in Feb 2024
Response from PB on Feb 28, 2024
Dear Kierre,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great - the property surrounding it was a little sketchy. I didn’t like that we had to pay for parking
Stayed 1 night in Feb 2024
Response from PB on Feb 28, 2024
Dear Pamela,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

JOSE MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from PB on Feb 28, 2024
Dear Jose,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from PB on Feb 28, 2024
Dear James,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

6/10 Okay

Linda

Travelled with family
Disliked: Property conditions & facilities
Property needs alot of upgrades.
Stayed 1 night in Dec 2023
Response from PB on Feb 28, 2024
Dear Linda,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from PB on Feb 28, 2024
Dear TashaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Sabyasachi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property.
Stayed 1 night in Feb 2024
Response from PB on Feb 19, 2024
Dear SabyasachiThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Gyan Shankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and huge. The washroom was a bit small but overall a nice property. The complimentary breakfast had many options and pretty amazing. I loved my stay at the hotel and would surely visit again.
Stayed 2 nights in Feb 2024
Response from PB on Feb 19, 2024
Dear GyanThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Jenny

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A lot of space
Stayed 1 night in Feb 2024
Response from PB on Feb 19, 2024
Dear JennyThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Stephanie, Cibolo

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom toilet ran all night. Water pressure was low. Bed super uncomfortable
Stayed 1 night in Feb 2024
Response from PB on Feb 19, 2024
Dear StephanieThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, no issues
Stayed 1 night in Feb 2024
Response from PB on Feb 19, 2024
Dear RosaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from PB on Mar 22, 2024
Ana,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B.

10/10 Excellent

Melvin L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintain.
Stayed 2 nights in Feb 2024
Response from PB on Feb 7, 2024
Dear MelvinThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Phillip B on Jan 29, 2024
Dear Luis,Thank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from PB on Jan 25, 2024
Dear TiaThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

manuel, Houston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jan 2024
Response from PB on Jan 25, 2024
Dear ManuelThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Thanh, Houston

Stayed 1 night in Dec 2023
Response from PB on Jan 13, 2024
Thanh,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Irish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from PB on Jan 10, 2024
Irish,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for our family - five adults and five children. We felt safe letting the kids navigate the hotel by themselves. The breakfast had something for everyone and the happy hour was really good. We enjoyed our stay. Happy New Year to all staff!
Stayed 4 nights in Dec 2023
Response from PB on Jan 10, 2024
Sharon,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from PB on Jan 10, 2024
Ashley,Thank you for taking a moment to share your experience. We value your feedback as we look for ways to improve. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Conrado Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PB on Jan 10, 2024
Conrado,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Clarissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from PB on Jan 6, 2024
Clarissa,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 1 night in Dec 2023
Response from PB on Feb 7, 2024
Dear ReneeThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

2/10 Terrible

Benjamin

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Horrible service. No one at the front desk when I arrived at 4:30 pm waited about 15 min for some one to check me in. A/C did not work. People above us could be heard loudly most of the night
Stayed 1 night in Dec 2023
Response from PB on Jan 6, 2024
Benjamin,Thank you for taking a moment to share your experience. Your comments have been taken into consideration to improve. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

6/10 Okay

Liena

Travelled with family
Liked: Staff & service
Disappointed - updates needed
Room needed a bit updating and cleaning in the bathroom. Behind the toilet, it had urine stains that needed to be cleaned, shower rod anchors looked very old, rusted and needed to be replaced. No blow dryer was in the room, TV remote didn't work and one of the bathroom lightbulbs was going out. It's been a few years since I've stayed at an Embassy Suites but I've always remembered it to be a nice, clean, and comfortable stay. Needless to say, I was a bit disappointed with the cleanliness and upkeep of the room during this stay.
Stayed 1 night in Dec 2023
Response from PB on Dec 30, 2023
Liena,Thank you for taking a moment to share your experience as we value your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location, very clean and spacious room. Highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from PB on Dec 30, 2023
Dalia,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not a great location. Otherwise the hotel is really nice and worth staying at.
Stayed 4 nights in Dec 2023
Response from PB on Dec 30, 2023
Vincent,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 1 night in Dec 2023
Response from PB on Dec 30, 2023
Alejandro,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Rozino

Stayed 1 night in Dec 2023
Response from PB on Dec 30, 2023
Rozino,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Micaela

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from PB on Dec 23, 2023
Micaela,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience and service to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

10/10 Excellent

Noreen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PB on Dec 18, 2023
Dear: NoreenThank you for taking a moment to share your experience. I am happy to hear you found the overall service and experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B

6/10 Okay

Guillermo

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PB on Dec 18, 2023
Dear: GuillermoThank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Phillip B