Note fondée sur 973 évaluations vérifiées
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié de Austin
Publié le 24 avr. 2024
When my husband and two boys went to check in, they were told that the elevators weren't working and offered a room on the 4th floor. We are still trying to negotiate a refund. Very unhappy.
par un voyageur vérifié de Dale
Publié le 24 avr. 2024
The couch bed had wires stabbing my daughter n looked felt extremelt old
n uncomfomfortable
par un voyageur vérifié
Publié le 22 avr. 2024
They came through when we couldn't find anywhere else to stay. Very accommodating and nice.
par un voyageur vérifié
Publié le 10 avr. 2024
Staff was helpful
par un voyageur vérifié
Publié le 7 avr. 2024
Loved our stay. Only bummer was that out of two elevators, one was broken so long elevator wait times. I wouldn’t step foot in the pool. Very cloudy and murky. Other than that, it was lovely and breakfast was delicious and you get two free drink coupons for their happy hour.
par un voyageur vérifié
Publié le 3 avr. 2024
It was a great location. There was a movie theatre close enough to walk to and also a Mexican restaurant next door that we could walk to. They also had a very nice breakfast area and plenty of seating.
This used to be a very nice place to stay but it has fallen on hard times. Air conditioning was not available, the indoor pool was cold as ice and it looked dirty. Hot tub was very hot, and the suite we stayed in was old and some of the fixtures didn't work.
The houskeeping staff spoke no English, and it was not easy communicating with them.
The prices were high and since I booked this hotel on Expedia, I was told that I needed to contact Expedia to see if they would help me.
I stayed during the Easter break to visit my grandchildren so I stayed because I didnt know if I could book another hotel. I stayed and paid for three nights.
par un voyageur vérifié
Publié le 31 mars 2024
The room was unbearable as we had no AC, sheets that didn’t fit the beds, 1 towel, and no Wi-Fi and 1 working elevator for the entire building. The location was perfect, and the little dog park area was great but boy this place is a disaster.
par un voyageur vérifié
Publié le 30 mars 2024
Upon arrival, the night shift front desk attendant was very friendly. Breakfast had a great selection and the attendants were quick with service. The cocktail hour was a nice touch for 2 tired parents with 3 little ones. Simple, easy food selection even the kids could snack on. Also the front desk staff was helpful in pointing out attractions to do as a family.
We were just at an embassy in Chicago and they were getting updates so I did ask the front desk about this and they will be getting renovated as well.
I will never give a hotel a lower review on facilities unless unbearable and poor customer service. I will say I do hope they work on the pool maintenance. The pool was an ice bath. And I noticed a ceiling very dark and discolored (I don’t want to say mold because I am not an expert). We just started selecting embassy suited because of the additional perks for the kids but sadly the pool was not swim-able. We made the best of it and hung out in the hot tub. The access to an outdoor area was also great on a warm day.
Location was great to get on the highway and not far from downtown. We thought this area would be a little more walkable but we had transportation so it wasn’t the end of the world.
par un voyageur vérifié
Publié le 25 mars 2024
par un voyageur vérifié
Publié le 22 mars 2024
The property is in really rough shape. Stains all over the walls and carpet, didn’t look like it had been cleaned in a while, there was a dirty washcloth in the shower so I know that at least that hadn’t been clean. Pull out sofa was super uncomfortable and that was from kids that sleep on pull out sofas everywhere we go. Torn wallpaper, musty smell, constant shortage of towels, pool area was gross but at least they were using chlorine because it was burning our eyes even though we were outside of the pool watching the kids. Only one elevator worked so we took the stairs the whole time because it would take forever. And it was still $250/night. Breakfast was good though and the staff was super friendly.
