Note fondée sur 970 évaluations vérifiées
2,5 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 20 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Manager, Gestion de l’hôtel
Thank you so much for the Review!!!!!!!
par un voyageur vérifié
I wish I had read more reviews…
Publié le 15 déc. 2023 sur HotelsI wish I had known that there were absolutely no kitchenware items: no plates, pans, silverware, etc. perhaps that was my fault for not reading the description well enough. The room was clean-ish. The property itself was questionable. Lots of pot and fighting. The gentleman who checked us in and all property staff were delightful. This just wasn’t the place for us.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Manager, Gestion de l’hôtel
So sorry about any inconveniences that arose during your stay. We are trying our best to police the Property, but there are always that handful that try and get away with doing what they want. Thank you so much for letting us know. Management
par un voyageur vérifié
Publié le 29 oct. 2023
Commentaires de Gestion de l’hôtel
27 nov. 2023 par Manager, Gestion de l’hôtel
Sorry for whatever concerns you. Didn't see any notes. Management
par un voyageur vérifié
Publié le 25 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2023 par Management, Gestion de l’hôtel
Thank you so much for the Review!!!! Management
par un voyageur vérifié
Publié le 22 mai 2022
par un voyageur vérifié
Lack cleaning.
Publié le 9 avr. 2022 sur HotelsWe haven’t stay whole 7-8 days, only 1 day then we’re leaving because of reason not change the bed sheet and red spot on it. Got me and my sister very upsetting and disappointing.. i let my sister sleep on the bed, i and my son sleep on the floor then next morning My son got rashes on chest, the manger or worker said there no bugs bed, don’t they see what I said we sleep on the floor not bed. I’m pretty very upsetting more and more. Also smell smoke too, my sister and my son have a asthma and have serious healthy issues. So we called to manger and customer service about complaints. And I haven’t stay there for 8 days.. we went to brother house and stay over there. They said 5-7 days process to give my money back so I haven’t enough money This pretty ruin my plan and vacation.
Commentaires de Gestion de l’hôtel
11 avr. 2022 par Management, Gestion de l’hôtel
Sorry for your inconvenience. The worker, the maintenance man, was only doing his job. He is supposed to check for bed bugs based off the info he was given. We do not prorate, nor do refunds on unused nights. What we could have done for you, was move you to another room. As far as the smoking, the property is under renovations which you can see by our new hallways, but this was a property that was a smoking property for over 30 years up until just this past October. Even with shampooing the carpets in rooms and changing the hallways, the slight smell will be there until the rooms are all repainted and renovated as well. All are totally out of our control. I wish you would have given us a chance, because we could have moved you to another room and allowed you to view it first.
par un voyageur vérifié
Publié le 1 avr. 2022
par un voyageur vérifié de Burleson
Publié le 13 mars 2022
Location
Commentaires de Gestion de l’hôtel
14 mars 2022 par Management, Gestion de l’hôtel
Thank you and please come again!
par un voyageur vérifié
Publié le 19 nov. 2021
We found much better accommodations elsewhere. We couldn't leave fast enough.
Commentaires de Gestion de l’hôtel
19 nov. 2021 par Management, Gestion de l’hôtel
I am sorry for your visit. If possible, could you let us know what room you were in, so that we can to that room and address the problems with it? This being a 30 year old property, that is why all of the storage units are on property, because they are remodeling us right now.
par un voyageur vérifié
Publié le 28 juill. 2021
Dirty and dilapidated. The supposed renovations is lipstick on a pig.
Commentaires de Gestion de l’hôtel
11 août 2021 par Management, Gestion de l’hôtel
Sorry about your experience. I am walking around now and they are scheduled to do more new rooms this month. Wish whoever you are would be around to see the changeover. This property will be brought up and above all when finished.