Note fondée sur 995 évaluations vérifiées
3,8 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 6 sept. 2022
Tres propre. Tranquille.
par un voyageur vérifié
Publié le 17 avr. 2024
The hotel was clean and but the area looks unsafe
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Denise,Thank you for sharing your feedback. We're pleased to hear that you found our hotel clean. We understand your concern about the surrounding area's safety, but please rest assured that the safety and security of our guests is our top priority. We have a dedicated security team in place to ensure a safe environment for all our guests. If you ever have any concerns during your stay, please don't hesitate to reach out to our security team or our front desk staff, who are available 24/7 to assist you. We appreciate your feedback and hope to welcome you back for another comfortable stay.
par un voyageur vérifié
Publié le 15 avr. 2024
Need to update and have their showers fixed. Water had no pressure.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Edgar,We regret the inconvenience you experienced with the water pressure in the showers during your stay. Our housekeeping team will address this issue promptly. We hope you had a nice stay overall and look forward to the opportunity to provide you with a better experience on your next visit.
par un voyageur vérifié
Publié le 14 avr. 2024
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Octavio,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
par un voyageur vérifié
Publié le 1 avr. 2024
I needed to cancel with enough time and left messages to explain my reason but the person in the front desk, obviously did not forward my message, the times that I did stay, the person attending was very nice and understanding but the rooms themselves actually need a lot of repairs and attention.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Erica,We apologize for any inconvenience caused by the miscommunication regarding your cancellation requests. Your feedback about the need for repairs and attention to the rooms is valuable, and we will ensure that it is addressed promptly to improve our guests' experience. We appreciate your kind words about the staff's understanding and will continue to strive for excellence in customer service. We hope to have the opportunity to provide you with a more satisfactory experience in the future.
par un voyageur vérifié
Publié le 25 mars 2024
The staff was super friendly and helpful. The room was clean and just what we needed after a long day at the stockshow showing cattle!
Commentaires de Gestion de l’hôtel
26 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shelley,It brings us great pleasure to learn that your stay at our hotel was satisfactory! It's great that our staff was friendly and helpful, and that the room was clean and met your needs. We are appreciative that you selected our hotel, and we hope to have you stay with us again soon!
par un voyageur vérifié
Publié le 19 mars 2024
Front desk guy was rude
Commentaires de Gestion de l’hôtel
21 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sandy,This behaviour does not align with our standards of hospitality. We take such feedback seriously and will investigate the matter thoroughly. We hope to have the opportunity to provide you with a more pleasant experience in the future.
par un voyageur vérifié
Publié le 18 mars 2024
This hotel is gross and located in a bad area, not the suburbs as stated in the description.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Elisha,We apologize for any disappointment or discomfort you faced and the location of our hotel. We have discussed your suggestions for improvement with our staff. Please be aware that our hotel welcomes families. Our first goals are security and safety. At our property, every guest feels comfortable and safe. We hope to have the opportunity to assist you once more.
par un voyageur vérifié
Publié le 12 mars 2024
Nice place with Friendly staff.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Cammie,I appreciate your input. We are happy to hear that your visit was enjoyable and that you felt our personnel was approachable. We are grateful for your warm remarks and work hard to make every guest feel at home. Please let us know if there is anything more we can do to ensure that your next visit is even more enjoyable. We can't wait to see you again!
par un voyageur vérifié
Publié le 11 mars 2024
Great
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Being awarded a 5-star rating and feedback from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
