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Reviews of San Marcos Inn

2 out of 5
San Marcos Inn
1507 N. Interstate 35, San Marcos, TX

Reviews

5.0
Rating 10 - Excellent. 12 out of 137 reviews" "
Rating 8 - Good. 21 out of 137 reviews" "
Rating 6 - Okay. 31 out of 137 reviews" "
Rating 4 - Poor. 22 out of 137 reviews" "
Rating 2 - Terrible. 51 out of 137 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

3.6/10

Amenities

4.4/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly manager. Old and rundown property.
Stayed 3 nights in Oct 2023

4/10 Poor

Arlene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this unit was overall dated and it surely smelled like it. the area was so bad, there was no soap provided and the towels and bedding were so old and musty. Apart from this the staff was unnecessarily rude on the phone. And the check in lady insisted on charging us more for our room because my father was helping us bring in luggage and that counted as an extra charge because it was more than two people in the room
Stayed 2 nights in Oct 2023

2/10 Terrible

Janielee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Sep 2023

8/10 Good

Delia

Stayed 2 nights in Sep 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cindy on Aug 24, 2023
Thank you for staying with us. Have a great day.

10/10 Excellent

Linda

Stayed 1 night in Nov 2022

6/10 Okay

josh

Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The room was dirty and paint and sheetrock was coming down in the bathroom plus they need to spray for roaches
Stayed 1 night in May 2022

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not clean smells so old..TV doesnt even work and ice machine had no ice they took advantage of weekend graduations to charge more this room was horrible..no climate control!!!!!!!!!!!!!
Stayed 1 night in May 2022

2/10 Terrible

Sandeep

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Unable to connect to wifi from second building. TV doesn’t work. Stained towels and sheets. Worst of all, there is no exhaust in restrooms.
Stayed 1 night in Sep 2021

2/10 Terrible

Frank

Disliked: Staff & service, property conditions & facilities, room comfort
No polite language to describe this experience
I challenge San Marcos Inn to display any signage or driveway that proves their location at the address they claim. I drove past half a dozen times before giving up and returning to Austin. The ONLY driveway close to the location was at 1505 N 135. A home and commercial remodeling service. I walked North and South from their parking lot and saw NOTHING resembling an Inn, hotel or motel.
Stayed 1 night in Sep 2021

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY AT HERE!!!
During the recent and terrible Texas winter storm, I was already without power and water in Austin for 3 days. With what little phone power I had left, I saw this hotel open online so I booked their “last” room blindly hoping they had power and were open. Unfortunately, we arrived and the hotel says “NO VACANCY.” Cindy at the front desk said the hotel and surrounding area did not have power and they weren’t taking anyone because they had no way of checking me in without power. She stated to my family and myself that once they got power and their phone’s working that we would be issued a refund but I’d have to get it through hotels.com. So I drove back through the storm to Austin because we couldn’t find anywhere else to stay. Later that night, Hotels.com couldn’t get in contact with the hotel and said they couldn’t give me a refund until they confirmed it with them. Once hotels.com was finally able to contact the hotel, days later, the hotel is now saying the power returned 20 min later and I could’ve come back to stay. AND they don’t issue refunds! ...I NEVER even told them my name when I arrived. How do they know what time I arrived and if the power returned when they said it did? Secondly, they still didn’t have a working phone for the remainder of the night so I had no way of knowing the power returned! I would listen to all of the horrible reviews of this place. These people are terrible and are stealing money from innocent families!!
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia took my money and San Marcos Inn had no rooms available, no electricity or water. I want a FULL REFUND.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Marcos I love you!
Great place with friendly staff was a really nice stay
Stayed 1 night in Feb 2021
Response from Cindy on Feb 13, 2021
Thank you

8/10 Good

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad for the money
not bad at all for the price , when u walk in the lobby its smells bad of curie and other foods .. smells bad but other wise its a good place
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheet were dirty and the rooms smelled foul.
Stayed 1 night in Sep 2019
Response from Guest Relations on Sep 25, 2019
Please accept our sincerest apologies about the state of your room upon your arrival. We hope you alerted our staff as they would have been more than happy to amend your concerns. We will strive to improve upon our guest experience and we hope to have you back the next time you are in the area. Take care.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Tv was turning off and on all throughout the stay.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
There was no continental breakfast. Very disapointed
Stayed 1 night in Jul 2019

2/10 Terrible

random711

Travelled with group
I wouldn't call it a stay. I would call it bad busines. So the day I wanted to stay, i booked a room a bit late like maybe 6pm. I get there around 7. Also to mention as for handicap parking, it isnt that good. If you are on a wheelchair and aren't careful, you can roll all the way back. So anyways, I booked a handicap room. I get there so I can check in. The lady then tells me that there aren't any handicap rooms. I would be fine with any downstairs at this point at least. She then says the rooms are too small. I wasn't mad and said that I would have to get my money back through expedia. No hard feelings or anything. It was all understandable. I'll be honest. I wasnt too familiar with the app. I didnt know you were able to cancel from the app. I called expedia the next morning as soon as i could to see about a refund. Expedia called the motel to ask about the situation. The manager said that the refund was declined because I had the room reserved and that no one else was able to rent it out. I understand that but can't they be understanding on my part? It isnt like reserved it, didn't show up and expected a refund. The way I see it is that I lost about 100 dollars this time but they lost much more for when I'm in the area. I won't be wanting to stay there at all anymore.
Stayed 1 night in Jul 2019
Response from Guest Relations on Jul 12, 2019
Thank you for taking the time to provide us with your feedback. Please accept our apologies for the situation you encountered regarding the issue with your reservation. Our team is known for being understanding of our guests' situations, and we encourage you to reach out to our hotel directly so we can discuss the details of your situation further. We look forward to working toward a solution together.

6/10 Okay

Kay

Stayed 1 night in May 2019
Response from cindy on Jun 4, 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2019
Response from pat on May 27, 2019
Thanks for you hospitality.

6/10 Okay

ruben

Liked: Cleanliness
Stayed 2 nights in May 2019
Response from pat on May 27, 2019
Thank you.

2/10 Terrible

Huey, Dallas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They just want to make money any way ,they don't care about you.
Stayed 1 night in May 2019
Response from General Manager on May 22, 2019
Dear Huey, It is never our intention to make our guests feel unwelcome, and we want to apologize on behalf of our staff. Your comfort is our top priority, and we know we can do better to achieve a friendly, courteous experience for you. We hope you consider staying with us again to give us the chance to provide you with the stay you expect and deserve.

6/10 Okay

Ami

Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay with discount rate. Would not pay full pri
Location was convienient. Lighting was good in parking lot and was not trashy or scary. Room needs to refreshed, minor repairs and carpet cleaned and updated.
Stayed 1 night in Apr 2019
Response from kim on May 18, 2019
thank you

8/10 Good

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Pat on May 18, 2019
Thank you

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Overall property, staff, location were awesome. ONLY complaint was the small towels looked stained/dirty.
Stayed 2 nights in Apr 2019
Response from kim on May 18, 2019
thank you

6/10 Okay

Gamaliel

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Carpet had holes. I looked under bed to make sure I didn’t leave anything and looks like it’s never been cleaned down there.
Stayed 1 night in Oct 2018

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It works
I came in late at night but the staff is very friendly. The pillows are too hard for my liking but probably OK for most people. There’s nothing really special about these rooms, but I had everything I needed.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

2/10 Terrible

Bob, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had arrived at the hotel and noticed right off the bat something was off. Was advertised to have a pool and there wasn’t. The rooms looked to be from the 80s. There was stains on the floor and bedding, to the point I had to go buy sheets. The A/C in the room barely worked had to go buy 2 fans and run them on high. When the lady was confronted about any problems she just blew it off. The second room I had booked was also a none smoking room and as soon as you walked in it hit you like a train. I booked online and reserved to pay when arrived well that was one price what I was actually charged was about $50 more, to add to the price when she was confronted about the smoking room she moved my friends from a single queen room to a double room which was cheaper and would not refund me for it when asked all she said was I have your credit card information just don’t leave me a bad review. I’m sorry but if you have to tell your guest not to leave you a bad review then you should maybe try a little harder at running your business. Overall not happy with the stay but was still a good weekend.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice flew in late the rushed to check me in so I could get some rest they even picked me up from the airport
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled bad! The beds were really soft. The room was not clean. The manager wouldn't give a refund. Quite arrogant! I'd have to be really desperate to stay there. Didn't stay there!
Stayed 1 night in May 2018

8/10 Good

Geraldine

Liked: Cleanliness, staff & service
Quick overnight rest stop.
It was a slightly older hotel/motel with fair prices for an overnight stay....service was good.

8/10 Good

Kevin

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2018

2/10 Terrible

Irritated, Near Dallas, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T WASTE YOUR MONEY
The first room they put me in was filthy. The TV didn't work. I went back to the front desk & told them, The lady that checked me in came to check on it. After she messed with a while, I asked for another room. She ignored me and continued to mess with the TY. It was obvious that she didn't know what she was doing. I gave her a few more seconds, then demanded another room!! She went down the hall and opened another filthy, nasty room for me. She said she would be right back with another key. It took her a while, but she eventually brought me one. I got settled in, then tried to connect to the WiFi. I couldn't find anything with any decent signal. I tried to call back to the desk, BUT THIS TIME, THE IN-ROOM PHONE WOULDN'T WORK!! I went back to the front desk and told her my room phone didn't work, and asked about the WiFi. She told me what the WiFi ID was--open connection, no password protection. I pulled it up on my phone while I was still at the check-in desk. It was there, but the WEAKEST possible signal. When I got back to my room, it was still the weakest signal, but that didn't last. About half of the time I was there, I had the weakest signal, the rest of the time, I had NO SIGNAL AT ALL!! There was a refrigerator in the room. I put a couple of sodas in it. A few hours later, they were both FROZEN SOLID!! THIS WAS THE VERY FIRST TIME--AND THE VERY LAST TIME--I WILL STAY AT THIS HOTEL CHAIN!!!!!
Stayed 2 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive when booking hotel, bad customer service, not safe to stay. They don’t provide shampoo, conditioner, or body wash, tooth paste, etc They don’t provide WiFi code either even though it is free WiFi
Stayed 1 night in Mar 2018

8/10 Good

Marla

Liked: Staff & service, room comfort
Disliked: Cleanliness
Weekend stay
Check in staff was nice, room was quiet considering its on the highway. The room however was not very clean and had a funky musty smell. There was no coffee as advertised. It served its purpose and I would stay again.
Stayed 2 nights in Aug 2017

2/10 Terrible

kevin , arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Roaches all over the place and when asked about getting our money back the answer "there isnt a thing we can do" it was awful and we ended up getting paying for another hotel down there road . Would like a refund.

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Convenient highway access
Bed was great. Manager was very friendly. Served the purpose for a quick overnight stay while on the road.

6/10 Okay

Eugene

Liked: Staff & service
Convenient but pricey and not all that
Hotel was very old, small, and pricey despite all this. Most wall plugs did not work for charging phones.

2/10 Terrible

mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Terrible stay, dirty , terrible location, uncomfortable, dirty laundry, old mattresses, stained linen.

2/10 Terrible

Janis, Fort Worth, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
It was somewhere to sleep.
There was a refrigerator in the room; however, it was not plugged in and there wasn't a plug for it. The television also didn't work. There wasn't cold water in the shower, only very hot. It is difficult to get back to the freeway. Nonetheless, we went down to float the river and it worked for a place to sleep. The prices were more accommodating staying in San Marcos than in New Braunfels.

4/10 Poor

veronica, lubbock, tx

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Close to outlets
It was very hot and the bed was hard. No good tv to watch.

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Nasty
Absolutely awful... Saw two roaches, bathroom fixtures broken, tv didn't work, stains on comforter, refrigerator didn't work.

2/10 Terrible

Adrian

Disliked: Property conditions & facilities, room comfort

8/10 Good

Sergio, San Antonio, TX

Liked: Cleanliness, staff & service, room comfort
Don't judge a book by it's cover...
At first I didn't have the trust to stay in the hotel because of the rating (2 stars)... but once I got into the room it was impressive!!!... I actually felt like I was in a premium room... Really classy.... Just like in the movies... (Well... except for the tv which it's kind of.... Old!!... but I didn't stay to watch tv.... so didn't care!!)... I can assure you that if you need soap or shampoo the room will have enough!!!... It has those soap dispensers like the public restroom to be able to have enough to shower and wash your hands... Didn't need to open the bar soaps... And of course the furniture in the room it was really clean... Just like it was a family owned place.... I'll really would stay there again if it's necessary... thanks for the service!!!

6/10 Okay

Verified traveller

ok
bit difficult to get to due to major change in traffick flow at intersection directly in front of hotel, but overall ok , mostly decent cheap room

2/10 Terrible

Cordell, Ann Arbor

Disliked: Staff & service, property conditions & facilities, room comfort
Definitely a single guys hotel.
I got in very late and the gentleman was behind a glass and he couldn't hear me and I couldn't understand him. He had trouble finding the reservation. After finding it he handed me the remote control and room key. The room was acceptable but it also looked like the type of place where you wouldn't get under the covers. The AC did not work and he would not answer the phone. In the morning he seemed to be upset that I did not get out of bed and walk downstairs and wake him up to fix the AC. I had to change rooms. The area was good highway access to Austin.