Exterior

Reviews of Courtyard By Marriott Augusta

3 out of 5
Courtyard By Marriott Augusta
1045 Stevens Creek Rd, Augusta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 285 out of 517 reviews" "
Rating 8 - Good. 153 out of 517 reviews" "
Rating 6 - Okay. 47 out of 517 reviews" "
Rating 4 - Poor. 19 out of 517 reviews" "
Rating 2 - Terrible. 13 out of 517 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was nice and the staff was friendly, but we found the tip of a joint left in our room. My sister took it to the front desk and they offered to comp us the cost of the room, but that never happened. I was still charged.
Stayed 1 night in Feb 2024

4/10 Poor

Beauford, BONAIRE

Disliked: Property conditions & facilities
There appear to be a need to renovate property based on the appearance of similar properties adjacent..
Stayed 2 nights in Mar 2024
Response from AGM on Mar 8, 2024
Thank you for your feedback.

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Feb 22, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would welcome any feedback regarding your stay in an effort for us to continually improve. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Lewis

Staff was great
Stayed 1 night in Feb 2024
Response from AGM on Feb 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and the staff was even better! Such kind and helpful employees at this hotel.
Stayed 4 nights in Feb 2024
Response from AGM on Feb 13, 2024
Thank you so much for your feedback! We always love to hear great things about our staff.

10/10 Excellent

Angi

Stayed 1 night in Feb 2024

6/10 Okay

Jimmy

Business traveller
Liked: Cleanliness
Staff made accommodations for group of kids soccer players to run in the hallways making noise while I was trying to sleep. I informed the staff but nothing was done!
Stayed 2 nights in Jan 2024
Response from AGM on Feb 2, 2024
Thank you for your feedback.We are sorry to hear your stay did not meet your expectations.We hope the next time you are in the area you will give us another chance.

10/10 Excellent

Teralissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2024
Response from AGM on Jan 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from AGM on Feb 9, 2024
Thank you for your feedback. It is always nice when guests take the time to let us know they enjoyed their stay.Safe Travels

10/10 Excellent

Keenila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 17, 2024
Thank you for Staying with us. We can’t wait to host you again.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from AGM on Feb 2, 2024
Thank you for your feedback.We are so glad you enjoyed your stay

2/10 Terrible

Calvin

Stayed 3 nights in Dec 2023
Response from AGM on Dec 28, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would welcome any feedback regarding your stay in an effort for us to continually improve. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Demetrius

Liked: Amenities
Good service
Stayed 2 nights in Dec 2023
Response from AGM on Dec 21, 2023
Thank you for your feedback. We look forward to hosting you again when you have a need in Augusta.

10/10 Excellent

Lydia J., Providence

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM on Dec 14, 2023
Thank you for your feedback! So glad we were able to host you for such a special event! Safe Travels and we hope to see you again soon.

10/10 Excellent

Julie, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 13, 2023
Thank you for your feedback, we look forward to hosting you again soon! Safe Travels

10/10 Excellent

Michael

Travelled with partner
Off the main road so minimal noisem
Stayed 1 night in Dec 2023
Response from AGM on Dec 9, 2023
Thank you for your feedback.

10/10 Excellent

Brian, El Dorado

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy on/off for interstate
Stayed 1 night in Dec 2023
Response from AGM on Dec 7, 2023
Thank you for your Feedback!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet ….convenient location…very clean and comfortable. Easy parking.
Stayed 1 night in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your feedback.We look forward to hosting you again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent desk clerk! Uncomfortable bed
Stayed 1 night in Nov 2023
Response from AGM on Nov 29, 2023
Thank you for your feedback.I always love compliments to the excellent staff here.We look forward to hosting you again.Safe Travels

10/10 Excellent

J. Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it offered a pool and a beautiful courtyard, if only weather had allowed me to enjoy it. Nice lobby and having Starbucks that offered a full breakfast in the morning was very convenient. Very impressed with the offering for a smaller hotel.
Stayed 1 night in Nov 2023
Response from AGM on Nov 20, 2023
So Happy to hear you enjoyed your stay.Thank you for your feedback.

10/10 Excellent

Willie R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from AGM on Nov 15, 2023
Thank you.We look forward to hosting you again soon.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Oct 2023
Response from AGM on Oct 30, 2023
Thank you for your feedback. Its always so great to hear we have met our guests expectations.We look forward to hosting you again.

10/10 Excellent

dionne

Liked: Cleanliness, staff & service, property conditions & facilities
I love the peloton bike in the gym!
Stayed 1 night in Oct 2023
Response from AGM on Oct 30, 2023
Thank you for your feedback. We are so happy you enjoyed your stay with us.The Peloton Bike has been a Fantastic addition to our gym. So glad you had time to enjoy it!

10/10 Excellent

Tura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at many courtyards by Marriott. This one was no different. They always maintain same standard of quality which is why i like to stay at courtyards when i can.
Stayed 2 nights in Oct 2023
Response from AGM on Oct 23, 2023
Thank you for your feedback.We hope to see you again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on Oct 23, 2023
Thank you for your feedback.Its always nice to see we have met our guests expectations.

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good place to stay.
Stayed 1 night in Oct 2023
Response from AGM on Oct 18, 2023
Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

GI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy, a little bit noisy because it’s just a busy area on a main road but nothing crazy and the hotel itself was great and comfortable.
Stayed 1 night in Oct 2023
Response from AGM on Oct 18, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. From staff, cleaning of the area, great customer service, food, location
Stayed 2 nights in Sep 2023
Response from AGM on Sep 26, 2023
Thank you for your feedback.We always love to hear about a job well done!We hope to host you again in the future.

10/10 Excellent

Theodore C Polk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location with easy access to the major roads, it had plenty of food and shopping options.
Stayed 4 nights in Aug 2023
Response from AGM on Sep 13, 2023
Thank you for your feedback.We look forward to hosting you again.

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice ,clean, restful
Stayed 1 night in Sep 2023
Response from AGM on Sep 8, 2023
Thank you for your feedback.Hopefully we will be able to host you again when you are in Augusta.

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We liked everything except for the location. It felt very unsafe. People loitering all around the hotel, hanging around in woods, etc.
Stayed 2 nights in Sep 2023
Response from AGM on Sep 4, 2023
Thank you for your feedback. We are pleased you enjoyed your stay.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not my first stay at this hotel I like it because it quite and safe .
Stayed 2 nights in Aug 2023
Response from AGM on Aug 27, 2023
Thank you so much for staying with us again!We look forward to hosting you again soon.

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms are recently renovated. Well appointed and comfortable. We were disappointed on the evening after our first night of a 2 night stay to return to our room to discover that we had received no housekeeping services. I was surprised because earlier in the day they were busy servicing other rooms near us. Unfortunately our room was just skipped. The front desk was responsive but since the housekeeping staff had left all they could do is deliver clean towels, which was welcome. We like this property otherwise and are hoping on our next visit this issue isn’t repeated.
Stayed 2 nights in Aug 2023
Response from AGM on Sep 4, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I appreciate your feedback regarding your housekeeping experience during your recent stay in an effort for us to continually improve. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AGM on Aug 14, 2023
Unpleasant no reasonThank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I appreciate your feedback regarding your stay in an effort for us to continually improve. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great except for the bed. The bed was so uncomfortable I literally had to sleep on the sofa in order to finally get some sleep. Other than that great and friendly staff. Very Very clean.
Stayed 1 night in Aug 2023
Response from AGM on Aug 14, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from AGM on Jul 31, 2023
Thank you for your feedback.We look forward to hosting you again!

6/10 Okay

TEODORO

Stayed 1 night in Jul 2023
Response from AGM on Aug 21, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would welcome any feedback regarding your stay in an effort for us to continually improve. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Tiffany

Stayed 2 nights in Jul 2023
Response from AGM on Jul 26, 2023
Thank you Tiffany for your feedback.We look forward to hosting you again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from AGM on Jul 24, 2023
Thank you for your feedback.We look forward to seeing you again soon!

10/10 Excellent

Stephen

Stayed 2 nights in Jul 2023
Response from AGM on Jul 18, 2023
We look forward to hosting you again when you travel to Augusta!Safe Travels

10/10 Excellent

shallyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 1 night in Jun 2023
Response from AGM on Jul 12, 2023
Thank you for your feedback.Happy you enjoyed your time in Augusta

2/10 Terrible

Alana

Disliked: Cleanliness
The room was not clean from the bed to the shower dirty
Stayed 1 night in Jul 2023
Response from AGM on Jul 6, 2023
We strive to provide a great experience for all of our guests. We apologize we fell short of that during your stay. We appreciate your feedback.

10/10 Excellent

Judy

Stayed 1 night in Jun 2023
Response from AGM on Jul 6, 2023
Thank you for your feedback. We are glad you enjoyed your stay with us. We look forward to hosting you again when you are in Augusta.

10/10 Excellent

Ellen

Stayed 3 nights in Jun 2023
Response from agm on Jul 18, 2023
Thank you for your feedback.We look forward to seeing you again when you are in Augusta

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AGM on Jun 24, 2023
Thank you for your feedback. We look forward to hosting you again in the future.

8/10 Good

Prasadarao, Clemson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would have prefered to have an extra bath soap bar for shower. Property did not have an elevator. A water bottle in the room would have been good.
Stayed 1 night in Jun 2023
Response from AGM on Jun 22, 2023
Thank you for your feedback.I will send your feedback to the department managers to see what could be done better.Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from AGM on Jun 20, 2023
Thank you for your feedback.we look forward to hosting you again in the future!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from AGM on Jun 20, 2023
Thank you for your feedback.we look forward to hosting you again in the future!

8/10 Good

Keith

Stayed 1 night in Jun 2023
Response from AGM on Jul 12, 2023
Thank you for your feedback.We hope to see you again when you are in town

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst customer service from a hotel ive ever experienced in my life. Absolutely do not ever stay here.
Stayed 1 night in Jun 2023
Response from AGM on Jun 17, 2023
We appreciate your feedback. We strive to always provide a great experience to our guests. I apologize that it appears we fell short of that experience for you.We do hope if you have business in Augusta again you will give us a second chance to provide you with the experience that should have been provided.