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Reviews of Quest Auckland

4 out of 5
Quest Auckland
363 Queen Street, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 388 out of 894 reviews" "
Rating 8 - Good. 385 out of 894 reviews" "
Rating 6 - Okay. 93 out of 894 reviews" "
Rating 4 - Poor. 21 out of 894 reviews" "
Rating 2 - Terrible. 7 out of 894 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were incredibly helpful with advice for restaurants. The apartments are in a great spot, easy to get when driving. Everything is walkable, food, entertainment, the harbour are for ferries etc is only a 15-minute walk and 10 mins to Sky Tower. Room is a little outdated but had a great air conditioner. Everything at your fingertips including washing machine and dryer in the bathroom with complimentary washing liquid. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Quest Auckland on Mar 22, 2024
thank you

4/10 Poor

Marc

Travelled with partner
Liked: Cleanliness
Well, how to start… we booked a „Suite Executive“ which was supposed to have enough space for the two of us (30sqm), including a dining table to have food in the room. However, our room had no dining table and was only a bit over 20sqm - a dining table wouldn‘t even fit - and there was no space to properly sit down and eat. When asking the reception if we accidentally got a wrong room, she confirmed that this was the room we booked. When pointing out that the description on Expedia differs and we specifically booked this room for the space to have a decent size room and a dining option, she said Expedia must be wrong - no excuse offered. Upon complaining with Expedia they confirmed with the hotel that we got the correct room „Suite Executive“, but in no way reacted to the obvious false advertisement. „The booking is non-refundable and you got the room you booked“ Really Expedia? I am highly disappointed with the Hotel for the false advertisement, as well as with Expedia about their reaction when I complained…
Stayed 1 night in Mar 2024
Response from Quest Auckland on Mar 15, 2024
Hi Marc,We regret to learn about the unsatisfactory experience you encountered with our apartment.Our studio executive apartment spans between 28-30sqm, encompassing the balcony as part of the room's amenities.We understand the potential confusion in distinguishing between a studio and a studio executive.We appreciate you highlighting this issue, prompting us to update our Expedia listing to accurately portray the amenities provided.We have integrated your feedback as a training tool to aid our staff in addressing similar challenges.

10/10 Excellent

sam

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Quest Auckland on Mar 4, 2024
thank you for leaving feedback, great stay

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Shower head was loose Everything else excellent
Stayed 1 night in Feb 2024
Response from Quest Auckland on Mar 4, 2024
thank you Shoer head no fixed

6/10 Okay

Anthony

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I must first mention that the staff was very nice and check in was a breeze. However, the quality of the apartment was not as advertised in the listing. The bathrooms need maintenance, or at least new fixtures. The windows are not sealed and street noise is quite noticeable. The beds and pillows are super firm. Overall it felt very dated and lackluster. It was not worth the cost.
Stayed 1 night in Feb 2024
Response from Quest Auckland on Feb 16, 2024
Hi Anthony,We appreciate your valuable feedback; it is truly invaluable to us. The renovation of our bathrooms is planned for the middle of this year, aligning with the desired refreshment you outlined.In reference to our orthopaedic beds, we extend our sincere apologies for any inconvenience caused by their standards falling short of expectations. Regrettably, we were unable to facilitate a room change promptly to address this matter.Thank you

8/10 Good

Georgia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the customer service was good. The room was as we expected it to be nothing too fancy but it had all that we needed. I would’ve liked if there were coffee cups adjacent to the coffee machine in the foyer.
Stayed 3 nights in Feb 2024
Response from Bree on Feb 8, 2024
Thank you for leaving feedback, and we will look into ceramic coffee cups for the machine to be enjoyed in the foyer

10/10 Excellent

Kelsi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quest Auckland on Jan 20, 2024
Thank you for the feedback it is much appreciated

10/10 Excellent

Bernice

Liked: Property conditions & facilities
Great stay
Stayed 2 nights in Dec 2023
Response from Quest Auckland on Jan 20, 2024
Hi Bernice,Thank you for the feedback its much appreciated

8/10 Good

Charlotte

Liked: Amenities
Needed an update in the room. Skirting boards & part of the walls needed cleaning & repainting. Some dust around. Beds very comfortable. Lobby nicely done.
Stayed 6 nights in Dec 2023
Response from Quest Auckland on Jan 3, 2024
Thank you for your feedback

10/10 Excellent

Sahil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2023
Response from Quest Auckland on Nov 27, 2023
thanks for the great REVIEW, see you next time in Auckland

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for a downtown Auckland stay and the staff was exceptional!
Stayed 3 nights in Nov 2023
Response from Quest Auckland on Nov 16, 2023
Thank you for your feedback, Don, much appreciated it. We are glad you enjoy your stay with us. Hope to accommodate you again in the future.Warm regards,

10/10 Excellent

Cynthea

Stayed 6 nights in Nov 2023
Response from Quest Auckland on Nov 16, 2023
Thank you for your Feedback Cynthea, much appreciated it. We are glad you enjoy your stay with us. Hope to accommodate you again in the future.Warm regards,

10/10 Excellent

Stevie Ray

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to town. Nice and quiet
Stayed 1 night in Oct 2023
Response from Quest Auckland on Nov 8, 2023
Thank you for staying very handy being in the city

6/10 Okay

Salvatore

Business traveller
Liked: Cleanliness
The room felt old and had a musty smell. The hot water was barely warm. The staff are amazing and the daily cleaning was great, however, the rooms need a renovation to freshen them up.
Stayed 6 nights in Sep 2023
Response from Quest Auckland on Oct 12, 2023
Hi Salvatore,Thank you for staying with us we appreciate the review.We are in the planning stages of revamping our rooms and hope you can get to visit us when they are done.

10/10 Excellent

D H

Liked: Cleanliness, room comfort
Very good location and helpful friendly staff. Great car parking, relatively cheap, secure on site Good washing machine and dryer with complimentary laundry detergent. Nice fresh clean rooms and really good hot shower with great water pressure
Stayed 1 night in Sep 2023
Response from quest auckland on Oct 12, 2023
Thank you for staying with us were glad you enjoyed your stay and look forward to you staying again. If you would like to earn airpoints make sure to book using our quest website or app

8/10 Good

Brendan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Quest Auckland on Nov 7, 2023
Thank you for your review

10/10 Excellent

Linley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to where my daughter is living so very convenient plus the parking was reasonable.
Stayed 1 night in Sep 2023
Response from Quest Auckland on Sep 4, 2023
Hi Linley,Were so glad you enjoyed your stay with us we hope to see you next time

2/10 Terrible

Verified traveller

Disliked: Room comfort
In the past, I stayed in this hotel for three times. Compared to the past experience, it’s very bad this time because there’s a guest nearby my room who often made noise even at late night. Maybe the guest was in the upper floor, not sure. It seems that she or he had behavioural problem. She or he tried putting something and knocking the ground. Very loud! During my stay, he used to do like this. When I told to the receptionist, it seems that she didn’t care and didn’t have any positive feedback. I can’t believe that Quest has such a poor environment as well as very low quality of service. I don’t think I will come back to this hotel again. I think hotel.com should make sure the quality of service and post the list in the website.
Stayed 10 nights in Aug 2023
Response from Quest Auckland on Sep 3, 2023
Hello, thank you, for your feedback, we do pride ourselves on setting up the rooms to meet the guest expectations, we appear to have let ourselves down on this occasion for which I am sorry. We do wish we could have resolved the noise during your stay as we would have investigated the noise, or a room move which could have made your stay more comfortable. Our staff will be made aware, and we will aim to do better next timekind regards,Quest Auckland

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
The reception staff and manager were very helpful and a small issue with the room was fixed quickly. A great location.
Stayed 6 nights in Aug 2023
Response from Quest Auckland on Aug 29, 2023
thank you, solid comments on the staff

10/10 Excellent

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Quest Auckland on Aug 29, 2023
thank you

8/10 Good

Orla

Business traveller
The quest was a great, no complaints!
Stayed 7 nights in Aug 2023
Response from Quest Auckland on Aug 9, 2023
thank you,

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, room comfort
Awesome location and a roomy apartment.
A great location as it is just a few steps away from Auckland CBD. Also the apartment we were in were very roomy and appreciated the washer & dryer in the bathroom. The minor knock is that it looked like our unit wasn't occupied for a while as there were a few dusty spots. To their credit, they do offer daily maid service, so the dusty spots were gone the next day. There were also a few obvious wear and tear including one of the closet doors coming off the rail.
Stayed 3 nights in Jul 2023
Response from Quest Auckland on Aug 9, 2023
Hi, appreciate the feedback, glad Housekeeping got the dust on the first clean, we will look at the minor maintenance noted

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 10 nights in Jul 2023
Response from Quest Auckland on Aug 9, 2023
thank you great score

10/10 Excellent

Mirela

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The service and stuff helpfulness was excellent.
Stayed 6 nights in Jul 2023
Response from Quest Auckland on Aug 9, 2023
thank you , appreciate the note on Great Staff

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super helpful staff, kitchenette was great.
Stayed 4 nights in Jul 2023
Response from Quest Auckland on Aug 9, 2023
Super helpful staff fantatsic

10/10 Excellent

Maryanne, Papakura

Stayed 3 nights in May 2023
Response from Greg on Jun 11, 2023
thanks you

10/10 Excellent

Christian, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Greg on May 15, 2023
thank you

10/10 Excellent

Dillon

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2023
Response from greg on Apr 15, 2023
thank you,

10/10 Excellent

AARON J

Stayed 10 nights in Mar 2023
Response from Quest Auckland on Apr 2, 2023
thank you , sounds like a great stay

6/10 Okay

David

Travelled with partner
Good for budget traveller. It's a tired old building and the rooms and bathrooms are overdue to be repainted.
Stayed 1 night in Mar 2023
Response from greg on Mar 20, 2023
thank you for the feedback we will review and add into a planned maintenance program..

8/10 Good

Ginette, PAPEETE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel as it was not my first stay. It is clean and safe,== bUT the reception desk did not tell us about the closing when it was a feast happening . and not very helpful by one of the employees referring to one shopping bag in which my >iPad was in. left in the lobby; she was careless. when I asked her to put in the storage.
Stayed 3 nights in Feb 2023
Response from Greg on Feb 14, 2023
thank you , appreciate the feedback. we do pride ourselves on guest security and will review our policies

10/10 Excellent

Leidy Jem

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and we were very comfortable. They told us to organize parking on arrival, rang them few minutes before check-in, got told it was full, but then got 2 parking spaces on arrival for $30 each. All good.
Response from Greg on Feb 13, 2023
thank you.. glad you got the parking

8/10 Good

Richard Bernard

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Balcony and car parking on site was a bonus. Very noisy at night
Stayed 2 nights in Feb 2023
Response from greg on Feb 8, 2023
thank you, having balconies in the CBD is a bonus with the onsite parking.. we are in the city where there is activity and some noise

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
everythingwas their that we needed. staff could not have been more helpful. noise even on th 14th floor was an issue not hotls fault that roadworks wee being done outside overnight that week but glazing needs to be thicker.
Stayed 7 nights in Jan 2023
Response from greg on Feb 8, 2023
thank you, road works have finished , all is a bit quieter

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff was extremely helpful and went above and beyond to help us out with our concerns.
Response from Quest Auckland on Jan 16, 2023
Thank you for staying with us

8/10 Good

Linda

Travelled with partner
Liked: Amenities
Helpful staff ready to assist with any questions from cleaners to front desk. Liked the provision of coffee for plunger pot. Small kitchenette had everything you need and washing machine/ dryer an added bonus. Only complaint was ceiling fan not working in bathroom and unable to get anyone to fix it because of busy holiday period.
Response from Quest Auckland on Jan 16, 2023
Thank you

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
I'm particularly impressed with the friendliness and attitude of the staff here, who did their utmost to ensure a great stay. Thank you!
Response from Quest Auckland on Jan 16, 2023
Thank you

10/10 Excellent

Gabriel

Liked: Cleanliness, room comfort
Great place to stay in Auckland
Room was great! Very spacious with amazing views. Staff was extremely friendly and helpful, specifically Dimple who gave several excellent recommendations for food and attractions. Definitely will stay here again when in Auckland!
Stayed 5 nights in Dec 2022
Response from Quest Auckland on Jan 16, 2023
Thank you

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location in centre Auckland CBD.Good facilities very enjoyable five day stay
Response from Greg on Dec 30, 2022
HI. thank you for the positive feedback, glad you enjoyed your stay.....

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Terrific
I had a lovely stay at Quest Auckland. The front desk personnel were super helpful, especially Greg-- thanks so much for your friendliness, efficiency, and helpfulness on a range of matters. The room was spacious to me, with a lovely view of the park, and balcony. It had a kitchenette and a washer dryer, which were helpful for a longer stay. The room even had a stereo system as well as a TV. I have not seen that before. Overall, the room was terrific even though it has some years on it :-). It was at a good location in on Queen Street. I definitely stay here again!
Stayed 5 nights in Nov 2022
Response from Greg on Dec 21, 2022
HI , glad you liked the apartments , great to have will equipped units, and you enjoyed some Kiwi hospitality

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities - very comfy bedroom and spacious bathroom. Very convenient location but our room overlooked Queen St on a Sat night so was very noisy.
Response from Greg on Dec 19, 2022
Hi, thank you for the good comments on the rooms, yes town can be a bit noisy on the weekends

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the reception desk were excellent. They were friendly, courteous, knowledgeable and pointed us in the right direction to get a tour at hobbiton. Our room was spacious and well payed out.
Response from greg on Dec 6, 2022
thank you , sounds like a great stay , i will share with the Reception team

10/10 Excellent

Deirdre

Stayed 1 night in Nov 2022

8/10 Good

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
really good
Stayed 3 nights in Nov 2022
Response from Greg on Nov 28, 2022
Hi, thanks for the positive feedback

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Stay was ok nothing great to mention
Location is good but nothing great to be honest especially for tourists. Seems a little bit isolated especially after 8 PM. The property is good but needs a bit of maintenance. Once the house keeping staff seems was in a hurry so my room was half made. I did not speak about it with the staff at reception as it was no big deal for me.
Stayed 14 nights in Nov 2022

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness
Old but clean
Stayed 1 night in Nov 2022
Response from Greg on Nov 21, 2022
thank you for your feedback, we are working thru a modernisation and refurbishment program

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is in a great location. Fully equipped 1 bedroom apartment was a generous size with a full kitchen. Very comfortable bed and some nice luxurious touches. Easy walking distance to city attractions. Staff were really lovely and helpful. Parking is a bit tight though.
Stayed 1 night in Nov 2022
Response from Greg on Nov 16, 2022
Hi, thank you for taking to post a review , lovely comments

10/10 Excellent

Gun

Stayed 1 night in Nov 2022

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2022
Response from Greg on Nov 14, 2022
thank you, appreciate your comments clean and quiet

6/10 Okay

Aja

Travelled with family
The staff was not very helpful. They did not seem to know how to get to many tourist attractions by public transportation or walking. They liked to say "just take uber" While we could afford to take uber, we wanted to see the city by bus or walking. They did not seem to know what to suggest for us to go see as well.
Stayed 3 nights in Oct 2022
Response from Greg on Nov 1, 2022
Hi, thank you, very helpful information as the business starts to receive more leisure and International guests, we will look to do some training and respond better to the guests needs, but hoe you enjoyed Auckland