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Reviews of Ocean Inn Motel

4 out of 5
Ocean Inn Motel
27 Ocean View Road, Auckland

Reviews

7.8

Good

Rating 10 - Excellent. 125 out of 414 reviews" "
Rating 8 - Good. 183 out of 414 reviews" "
Rating 6 - Okay. 63 out of 414 reviews" "
Rating 4 - Poor. 24 out of 414 reviews" "
Rating 2 - Terrible. 19 out of 414 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Kanj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , bed was very comfortable and the staff were very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Talei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No hassle booking, great communication, allowed an early check in to suit our needs, clean room & had what we needed for a night.
Stayed 1 night in Jan 2024
Response from Jinnie on Jan 26, 2024
Thank you for sharing your time for leaving a review.

8/10 Good

Tina

Stayed 1 night in Dec 2023
Response from Jinnie on Jan 26, 2024
Thanks for your positive feedback.

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always value for your money.
Stayed 1 night in Dec 2023
Response from Jinnie on Jan 26, 2024
Thank you for your positive review.

8/10 Good

Philip

Liked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2023
Response from Ray on Nov 24, 2023
We truly appreciate your positive feedback!

10/10 Excellent

Shreya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It marked our inaugural visit to New Zealand, and our experience was exceptionally inviting and comfortable. The bus stop is conveniently just a 3-minute walk away. All necessary amenities, including food and grocery stores, restaurants, and a gas station, are within walking distance, ensuring convenience even for those without a car. The room was in excellent condition, and the property justifies its price. The motel staff is not only helpful but also friendly and efficient. It's undeniably a great place to stay
Stayed 20 nights in Oct 2023
Response from Ray on Nov 24, 2023
Thank you for your kind words! We're delighted to hear that your first visit to New Zealand was enjoyable and comfortable. We appreciate your positive feedback about the convenient location, well-maintained room, and friendly and efficient motel staff. We hope to welcome you back in the future!

8/10 Good

Desmond

Stayed 2 nights in Oct 2023
Response from Ray on Nov 24, 2023
We truly appreciate your positive feedback!

10/10 Excellent

Shreya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is our first time in New Zealand. Great place to live. Staff is kind and helpful. Room is equipped with the mentioned things and everything such as store, pharmacy, eateries are nearby.
Stayed 1 night in Oct 2023
Response from Ray on Oct 19, 2023
Hi Shreya. Thanks for your perfect reviews. Have a great long holiday

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ray on Oct 19, 2023
Hi Deborah. Thanks for your perfect reviews. Have a great long holiday

10/10 Excellent

Errin

Liked: Cleanliness, staff & service, property conditions & facilities
great fit for the family of 4
Stayed 3 nights in Oct 2023
Response from Ray on Oct 10, 2023
Hi Errin. Thanks for your perfect reviews. Have a good day!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities
Compared with other Northshore motels Ocean Inn is better value. They provide a clean well equipped room, wifi, sky tv is bonus!!(welldone Ocean Inn, actually a choice of programmes to watch whe travelling alone) Staff are most friendly, any requests are met promptly with a smile. Happy to stay there on my next trip to Auckland👍
Stayed 3 nights in Aug 2023
Response from Ray on Sep 26, 2023
I'm glad to hear that you had a pleasant stay at Ocean Inn and found it to be great value compared to other Northshore motels. Thank you for your positive feedback! We're delighted that you appreciated our clean and well-equipped rooms, complimentary Wi-Fi, and the bonus of Sky TV with a choice of programs. Our friendly staff is always here to assist you with any requests, and we look forward to welcoming you back on your next trip to Auckland. Thank you!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Was very comfortable and all we needed for our stay.
Stayed 1 night in Jul 2023
Response from Ray on Aug 6, 2023
Thanks for staying with us. Have a good day!

6/10 Okay

Hayley

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Ray on Jul 24, 2023
Thank you for leaving a review.

8/10 Good

Annilyse

Stayed 1 night in Jul 2023
Response from Ray on Aug 6, 2023
Hi Annilyse. Thanks for staying with us. Have a good day.

6/10 Okay

Carolyn

Disliked: Cleanliness
Noisy with a lot of people staying there i presume in govt housing, would not return.
Stayed 1 night in Jun 2023
Response from Ray on Jun 19, 2023
Thanks a lot

6/10 Okay

Caroline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Was all good but needed a good clean.
Stayed 1 night in Jun 2023
Response from Ray on Jun 7, 2023
Thanks for your reviews

8/10 Good

Patuone

Stayed 2 nights in May 2023
Response from Ray on Jun 19, 2023
Thanks a lot

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Ray on Jun 7, 2023
Thanks for your review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was easy and comfortable. The room was clean and had all the equipment and services I required. I will try and stay there on my next visit.
Stayed 4 nights in May 2023
Response from Ray on May 24, 2023
I'm glad to hear that your stay was easy and comfortable. It's great that the room was clean and had all the equipment and services you needed. If you plan on visiting again, I hope you have another enjoyable stay. Thank you for sharing your experience, and we look forward to accommodating you again in the future..

6/10 Okay

Kaye

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
lovely staff however I wasn't aware that it was a social housing motel..kids yelling and running around and kept biking past our car and looking in the windows! .had to move them out of the way to back out car out everytime! Parents yelling and arguing! Place is run down and needs a redo..bed was soft but in poor condition...no table or vanity in bathroom to put shampoo etc on..no lock on bathroom door..alot of condensation on windows.have stayed in nicer motels with way more for the price..nowhere to sit outside..when I booked the priced was $98 per night on website..when I finished the booking it was 190 per night??? It was only worth $98 per night..overall for one night stay it would be ok.. definatly wouldn't stay longer again..needs to advertise that it's an emergency housing motel!
Stayed 3 nights in May 2023
Response from R on May 16, 2023
I apologize for the inconvenience you experienced during your stay. It sounds like there were several issues that affected your overall satisfaction. Our motel is not being used an emergency housing motel but one unit was occupied by one family due to the recent flooding in Auckland. The price mentioned on website could potentially be in US dollars (USD) instead of New Zealand dollars (NZD). Thank you for taking the time for your experience.

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't stay long enough but it seemed ok
Stayed 1 night in Apr 2023
Response from Ray on Apr 27, 2023
Hi Jim. Thanks for choosing to stay with us. Have a good day

6/10 Okay

Kerry, Hamilton

Business traveller
Liked: Cleanliness, staff & service
Very friendly welcome. Comfy and clean. Not the greatest area but ok and close to everything. Shower cubicle so small couldn’t bend over and water pulsed between cold and scalding. No chair or sofa to watch tv as a single bed and table in the small front alcove. Ok and I would stay again on next 1 night trip but not for longer stays
Stayed 1 night in Apr 2023
Response from Ray on Apr 14, 2023
Thank you for your feedback. We are glad to hear that you found our establishment welcoming, clean, and convenient in terms of its location. We apologize for any inconvenience caused by the size of the shower cubicle and the water temperature fluctuations. We will take your comments into consideration and see if there is any way to improve the situation.

10/10 Excellent

Murray

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Efficient check in and check out
Stayed 1 night in Mar 2023
Response from Ray on Mar 8, 2023
Hi Murray. Thanks for perfect reviews. Have a good day

8/10 Good

Rodney

10/10 Excellent

Deborah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good for an overnight stay, close to the city, comfortable bed, would stay again.
Stayed 1 night in Nov 2022
Response from Ray on Nov 24, 2023
Thank you! We're glad to hear that our location and comfortable accommodations suited your needs for an overnight stay. We look forward to hosting you again in the future!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient and clean, would have liked a sink in the room instead of just bathroom sink, but we were very happy with the room and services
Stayed 3 nights in Nov 2022
Response from Ray on Nov 14, 2022
Dear Susan. Thanks for perfect reviews. Have a good day

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gggggggggg
Stayed 1 night in Sep 2022
Response from Ray on Oct 23, 2022
Thanks for perfect reviews. Have a good day

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, rooms were clean and exactly what we expected
Stayed 1 night in Aug 2022
Response from Ray on Aug 21, 2022
Hi Sarah. Thanks for perfect reviews.Have a good day.

4/10 Poor

Colin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The shower nozzle kept falling out of the support bracket on wall. Needs new shower fittings to work properly
Stayed 3 nights in Aug 2022
Response from Ray on Aug 15, 2022
Hi Colin, Thanks for reviews. We will fix the shower as soon as possible. Sorry for inconvenience.

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not there for long but the service was amazing. Went beyond to ensure things went well for me. Room was welcoming and clean. The venue was close and convenient to my reason for being there. Great work Ocean Inn Motel
Stayed 2 nights in Jul 2022
Response from Ray on Jul 31, 2022
Hi Anne. Thanks for your reviews.

8/10 Good

Murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to our relations, great fruit and butcher shop next door
Stayed 1 night in Jul 2022
Response from R on Jul 18, 2022
Thank you for leaving a review.

2/10 Terrible

Shaun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst motel ever
Worst motel I have ever been too. It was an MSD motel with people partying when I arrived. Room was very dirty and I ended up walking out and not staying. Owner swore at me in the phone and wouldn't refund the night.
Stayed 1 night in Jul 2022
Response from R on Jul 7, 2022
We are very sorry caused inconvenience to you. We will pay more attention to the cleanliness of a room. But we never swear at customers. You arrived at our motel late at night and wanted to cancel because of other customers from MSD. The reason is not included in the reason for the refundable. Thank you for your review.

8/10 Good

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Deborah

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
I booked a motel to sleep on arrival after long trip dissappointed that we were not aware this motel housed a number of family's in emergency housing. Large group of children yelling and screaming outside playing ball and chasie. We were told that they were allowed to play and run around cars as it was daylight. Maybe the motel should look at using all its rooms this way rather than half and half as travelers after long journeys just want to rest quietly.
Stayed 2 nights in May 2022
Response from Ray on Jun 22, 2022
Hi Deborah. Sorry to inconvenience.

2/10 Terrible

Margo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is being used for emergency housing. Unit had broken window latches, several patched holes in walls and doors, felt pen marks on carpet and bedding, shower nozzle broken. Many comings and goings during the night. What a difference to our last stay 2 years ago. Needless to say we won’t be going be going back.
Stayed 1 night in May 2022
Response from J on May 15, 2022
Dear Guest, Thank you for your rating and review. We are sorry to hear that you were not satisfied to your stay. We have a lot of worries to get back to normal due to COVID-19. We are planning of repairing it to make it a better motel in the near future. We apologize for the inconvenience. Warm regards Guest services

2/10 Terrible

Eugene

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2021
Response from Ray on Jul 30, 2021
Thanks for perfect reviews. Have a good weekend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room layout, spacious enough for our needs.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value but no comfortable chair to sit on.
Stayed 1 night in Jun 2021
Response from Ray on Jun 17, 2021
Thanks for reviews. Have a good day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient
Stayed 2 nights in Apr 2021
Response from Ray on Apr 8, 2021
Dear Guest.. Thanks for perfect reviews. Have a great day.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Loud and dirty
Stained sheets, dirty bathroom and very thin walls.
Stayed 1 night in Mar 2021
Response from Ray on Apr 4, 2021
Dear Guests. Sorry to inconvenience. Have a good eater holidays!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. The booking was very late in the day but they ensured everything ran smoothly.
Stayed 1 night in Mar 2021
Response from Ray on Mar 24, 2021
Thanks for reviews.

6/10 Okay

Margaret, Hamilton nz

Liked: Cleanliness, staff & service, amenities
It was close to where we needed to be. The bed was comfortable
Stayed 1 night in Nov 2020
Response from Jinnie on Nov 20, 2020
Thank you for your time to leave a review.

8/10 Good

John

Stayed 1 night in Nov 2020
Response from Ray on Nov 21, 2020
Hi John. Thanks for the review. Have a good day.

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020
Response from Ray on Nov 1, 2020
Dear customer. Thanks for your reviews.

6/10 Okay

Lyndon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location but second stay here now and both times.... crazy neighbours having a huge fight. All kinds of nasty language been thrown back and forth at very early hours of the morning. Not sure if staying in the same Motel or a neighbouring property but is quite off putting. They need to be either kicked out or spoken with. Not good at all. Other than that though, great spot.
Stayed 2 nights in Oct 2020
Response from Ray on Nov 1, 2020
Hi Lyndon. Thanks for reviews.

8/10 Good

Helen, Nz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly owners, lots of parking, quiet. Close to main road and motorway
Stayed 2 nights in Aug 2020
Response from Ray on Aug 27, 2020
Thanks for good reviews.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2020
Response from Ray on Aug 28, 2020
Thanks for choosing to stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, clean and quiet. Will stay again.
Stayed 1 night in Jul 2020
Response from Ray on Jul 31, 2020
Thanks for choosing to stay with us. Have a good day.