Studio with Kitchenette - Two Double Beds
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Reviews of Auckland City Hotel

4 out of 5
Auckland City Hotel
157 Hobson Street, Auckland

Reviews

8.0

Very good

Rating 10 - Excellent. 314 out of 1001 reviews" "
Rating 8 - Good. 444 out of 1001 reviews" "
Rating 6 - Okay. 172 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
NA
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Travelled with family
Great experience such lovely staff and accommodating. My only (small) complaint is that there were no facecloths, or extra towels available, in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and lots of space for our family. Right in downtown Auckland close to shopping and sightseeing. Liked having laundry in the room and the buffet breakfast was good.
Stayed 2 nights in Mar 2024
Response from Jisoo on Apr 2, 2024
Dear Christopher, Than you for the review.

10/10 Excellent

Son

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy go everywhere?
Stayed 3 nights in Mar 2024
Response from Auckland City Hotel on Apr 1, 2024
Kia Ora, Thank you for reaching out to us. Yes, we are located in the city of Auckland and close to almost everything. Please ask one of our guest coordinators upon arrival for directions. Regards

10/10 Excellent

LILY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, staff are all very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Jisoo on Mar 26, 2024
Dear Lily,Thank you for the feedback. Have a great day!

6/10 Okay

Heidi

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff friendly enough, but bar and restaurant closed (Monday). Lots of traffic noise at night and only stairs to the room (no elevator)!
Stayed 1 night in Mar 2024
Response from Jisoo Lee on Mar 24, 2024
Dear Heidi,Unfortunately, we close bar and dinner at every Sunday and Monday. Sorry to hear that you got disrupted by outside noise.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jisoo on Apr 16, 2024
Thank you for the great review!

8/10 Good

Delwyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walkable distance to viaduct, sky city etc
Stayed 2 nights in Mar 2024
Response from Jisoo on Mar 11, 2024
Thank you so much for the valuable feedback! Looking forward to seeing you again!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was especially helpful and respectful
Stayed 1 night in Mar 2024
Response from Jisoo on Mar 11, 2024
Thank you so much for the valuable feedback! Looking forward to seeing you again!

10/10 Excellent

Jen & Garrick

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jisoo on Mar 11, 2024
Thank you so much for the valuable feedback! Looking forward to seeing you again!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
My only issue was trying to get into the car park during rush-hour traffic not knowing the city very well :-). The staff were great… A giant coach size group came in and they didn’t bat an eyelid and every one was taken care of and happy.
Stayed 1 night in Mar 2024
Response from Jisoo on Mar 4, 2024
Dear Alison,Thank you for the review :)

8/10 Good

Dorothee

Stayed 2 nights in Feb 2024
Response from Jisoo on Mar 24, 2024
Thank you for the feedback.

8/10 Good

Vonida

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good for a one night sleep, but bathroom was kind of small
Stayed 1 night in Feb 2024
Response from Jisoo on Feb 26, 2024
Thank you for the feedback.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Jisoo on Mar 24, 2024
Thank you for the feedback!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable beds and a great location.
Stayed 2 nights in Feb 2024
Response from Jisoo on Feb 26, 2024
Thank you for the valuable review.

6/10 Okay

Max

Liked: Cleanliness, staff & service, amenities
Good value
Stayed 1 night in Feb 2024
Response from Jisoo on Feb 18, 2024
Thank you for the feedback.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to a number of Aukland attractions. Felt very safe in the area
Stayed 2 nights in Feb 2024
Response from Jisoo on Feb 18, 2024
Thank you for your review.

6/10 Okay

Alexx

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jisoo on Mar 24, 2024
Thank you for the feedback.

10/10 Excellent

Rozelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of room & convenient to nearby amenities.
Stayed 1 night in Jan 2024
Response from Jisoo on Feb 8, 2024
Thank you so much for the good review. Looking forward to seeing you again!

10/10 Excellent

Nitin, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms, delicious breakfast, beautiful hotel.
Stayed 2 nights in Jan 2024
Response from Jisoo on Feb 8, 2024
Thank you so much for the good review. Looking forward to seeing you again!

10/10 Excellent

Binoy, Epping

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent in condition and friendly staff. It's a great location as well.
Stayed 1 night in Dec 2023
Response from Jisoo on Feb 8, 2024
Thank you so much for the good review. Looking forward to seeing you again!

8/10 Good

Aida Marched

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jisoo on Feb 8, 2024
Thank you for the review

10/10 Excellent

Rei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly, comfortable place
Stayed 2 nights in Dec 2023
Response from Jisoo on Dec 26, 2023
Dear Rei,Thank you for the review and look forward to seeing you again

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Recommend
Stayed 1 night in Dec 2023
Response from Jisoo on Dec 26, 2023
Dear Dane,Thank you for the feedback.

8/10 Good

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect - easy to walk to shops and restaurants. Staff was very friendly. It’s an older hotel but the rooms were nice and had all of the amenities we needed.
Response from Jisoo on Feb 8, 2024
Thank you so much for the good review. Looking forward to seeing you again!

6/10 Okay

Ashnoor

Stayed 1 night in Dec 2023
Response from Jisoo on Feb 8, 2024
Thank you for the review

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very clean. A bit tired-looking in places eg basin cracked. Conveniently placed for shops and restaurants.
Stayed 1 night in Dec 2023
Response from Jisoo on Dec 26, 2023
Thank you for the review, we will take action for the crack.Hope see you again!

8/10 Good

Kris

Stayed 2 nights in Dec 2023
Response from Jisoo on Dec 26, 2023
Thank you for the review score.

8/10 Good

Kwok

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jisoo on Dec 26, 2023
Thank you for the review score.

8/10 Good

Rebecca

Stayed 1 night in Dec 2023
Response from Jisoo on Dec 26, 2023
Thank you for the review score.

2/10 Terrible

Pamela

Travelled with group
Disliked: Staff & service
Cancelled reservation made on Expedia same week I made reservation, which was 2 months prior to arrival date Needed a handicapped room instead. Hotel charged me for one nights stay anyway & refused to refund money. Talk about double dipping as I’m sure they easily rented the room with 2 months notice.
Stayed 7 nights in Sep 2023
Response from Auckland City Hotel on Mar 4, 2024
Please note that we offer extra discounts for non-refundable bookings, and so we need to be fair to those who booked on refundable rates by enforcing booking conditions. Also we do have accessible room available in our hotel, thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great location, 15-20 minute walk to the quays, Auckland Bus Terminal is a 5 minute downhill walk, nearby Asian restaurants / takeaway at good prices. Breakfast and coffee options nearby. Tidy / clean room, comfy bed, good strong endless hot water shower. Fridge (with mini freezer), 2 electric hot plates and a basic equipped kitchen. Microwave and kettle with basic tea / coffee facilities. Room has hairdryer, iron and ironing board. Breakfast buffet optional at the hotel (30NZD - November 2023). Hot meals and drinks available, although it was very quiet when we were there (not a soul dining). 20 minute drive from the airport ( $55-75 taxi cab ride). Note the hotel will ask for a 100NZD deposit which is refunded when you leave. This can be made as cash or card. As per a lot of places in New Zealand, the fee to use a credit card or foreign debit card was 2.2% Be aware, checkout is 10am!
Stayed 2 nights in Nov 2023
Response from Jisoo on Dec 26, 2023
Thank you so much for the review and information :)

8/10 Good

D C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great night stay!
Stayed 1 night in Nov 2023
Response from Jisoo on Nov 14, 2023
Thank you for saying "another great night".

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was central and the room was clean and tidy but was in need of a new couch. The bed was comfortable. There was absolutely no information about the hotel or surrounding attractions in the room and no face cloths were supplied. Also the plates and cutlery were disposable - definitely not a fan of this!!
Stayed 2 nights in Oct 2023
Response from Jisoo on Nov 8, 2023
Dear Wendy,Thank you for the feedback. We are middle of changing couch at this stage. Hope you can try new sofa in future!Thank you

6/10 Okay

Ricky, Winnipeg

Travelled with partner
Liked: Staff & service
The room was ok, we slept well but woke up in the middle of the night by the sound of a man screaming, off property. (I hope he is ok!) Not much in the way of grocery shopping in the area for healthy food. For accessibility, they had a ramp down to the street and the elevator got us to our room. Staff was polite and helpful.
Stayed 2 nights in Oct 2023
Response from Jisoo on Nov 8, 2023
Thank you for the feedback and sorry for the inconvenience issue at night time. Hope everything gonna be alright in next stay!Have a good day!

8/10 Good

D C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great night away.
Recommend staying here, handy to city centre, great staff and would absolutely recommend their breakfast buffet! Delicious.
Stayed 1 night in Oct 2023
Response from Jisoo on Nov 1, 2023
Thank you for the feedback. I share it to team to know we are driving well :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean, great value for money, interesting building, awesome location.
Stayed 1 night in Oct 2023
Response from Jisoo on Nov 1, 2023
Thank you for the feedback. Hope we see you again!

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super handy having a carpark attached
Stayed 1 night in Oct 2023
Response from Jisoo on Oct 19, 2023
Thank you for the stay and review. Have a wonderful day!

10/10 Excellent

Ngairina

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great nights stay. Shower pressure was fantastic. Only thing I could comment on which could be an negative for some was the fact the stairs to the rooms isn't described in the blog
Stayed 1 night in Oct 2023
Response from Jisoo on Oct 19, 2023
Thank you for the review. We check the hotel information and try to update that you mentioned. Thanks.

8/10 Good

Jennifer

Stayed 1 night in Oct 2023
Response from Jisoo on Nov 8, 2023
Thank you for the score!

10/10 Excellent

GUNE YOUNG

Stayed 1 night in Oct 2023
Response from Jisoo on Oct 19, 2023
Thank you for the feedback.Wish to see you again!

10/10 Excellent

GUNE YOUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jisoo on Oct 16, 2023
Thank you for the feedback.Looking forward to see you again.

10/10 Excellent

Tama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by the staff.
Stayed 1 night in Oct 2023
Response from Jisoo on Oct 15, 2023
Thank you for stay with us! Wish to see you again.

10/10 Excellent

Rozelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it here cos its convenient & I can park my Harley safely & securely.
Stayed 1 night in Oct 2023
Response from Jisoo on Oct 12, 2023
Thank you for the feedback Rozelle,Look forward to seeing you again!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and great value for money. Staff were so helpful and kind.
Stayed 1 night in Oct 2023
Response from Jisoo on Oct 8, 2023
Thank you for stay in Auckland City Hotel.Looking forward to seeing you again!

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. Construction outside wasn't a problem and no noise. Highly recommend
Stayed 1 night in Sep 2023
Response from Jisoo on Sep 28, 2023
Dear Ken,Thank you for stay with us, always welcome back!

10/10 Excellent

LINDA, CLERMONT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! The staff was too accommodating. Great location and everything!
Stayed 3 nights in Sep 2023
Response from Jisoo on Sep 27, 2023
Dear Linda,Thank you so much for the review!Looking forward to seeing you again.

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jisoo on Sep 12, 2023
Thank you for stay in Auckland City Hotel.Look forward to seeing you again!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in even on late arrival. Super helpful staff will definitely be back
Stayed 2 nights in Aug 2023
Response from Jisoo on Sep 7, 2023
Thank you so much for the review. We will keep maintaining our standard. Looking forward to seeing you again :)