Note fondée sur 984 évaluations vérifiées
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
ok but bed too small
Publié le 30 août 2019 sur HotelsBeds " full size" but in fact too small for 2 people ! Les lits étaient trop petis pour 2 personnes ! dans les 12à/130 cm !
Commentaires de Gestion de l’hôtel
30 août 2019 par JW, Gestion de l’hôtel
I do apologize if that wasn't clear for you at the time of booking. All of our doubles are FULL size. We do not have any Queen size beds.
par un voyageur vérifié
Publié le 10 mai 2024
Fast and easy check in
Commentaires de Gestion de l’hôtel
10 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for the fantastic feedback! We're thrilled to hear that your check-in process was smooth and efficient. Providing a fast and easy check-in experience is a top priority for us, and we're delighted that we hit the mark for you. We look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 1 mai 2024
Commentaires de Gestion de l’hôtel
3 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Grethel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 1 mai 2024
This may have been the worst hotel experience I have ever had. When I first arrived in the room there was a strong smell of bleach as the cleaning staff had left bleach in the shower without draining it. The toilet seat had significant pieces missing and there were many missing light bulbs throughout the room as well. There were two days the trash wasn’t collected and the room was very dirty including dirty towels being moved from the floor to the counter in the bathroom and left there. The hotel staff was not friendly and at check out the individual spent five minutes telling me how terrible their software was.
However, the worst part of the stay was that there was an incredibly bright light outside my window that couldn’t be blocked by the blinds. This, coupled with the regular groups of people partying with alcohol and drugs, behind the hotel, which was also right below my window, made it impossible to sleep during my stay.
This hotel should be closed due to the horrible quality, condition, and experience offered to guests. If you are considering a stay in this area, the price isn’t worth it as this hotel is terrible.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,We are truly sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the standard of service and comfort we aim to provide for our guests, and we apologize for falling short in so many areas. We take cleanliness and maintenance seriously, and we're addressing the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for any inconvenience caused by the bright light outside your window and the disturbances from other guests. Your feedback is invaluable, and we'll consider it as we strive to provide a better experience for all our guests in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 22 avr. 2024
This hotel has guests who are extremely noisy, smoking Marijuana inside the room and playing very loud music at 2 am. I will not stay here again.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Shelly-ann,We are truly sorry to hear about the disturbance caused by other guests during your stay. Maintaining a peaceful and comfortable environment for all our guests is a top priority, and we apologize for any inconvenience or discomfort you experienced due to noise and other disturbances. Your feedback is important to us, and we'll address these issues with our team to ensure that appropriate measures are taken to prevent such incidents in the future. We understand your decision not to stay with us again, but if you ever reconsider, please don't hesitate to reach out to us directly, and we'll do our best to ensure a more pleasant experience for you. We apologize for any inconvenience caused.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 19 avr. 2024
Commentaires de Gestion de l’hôtel
20 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear IL HWAN,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 15 avr. 2024
Very nice
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jingyu,Thank you for your great feedback! We're delighted to hear that you enjoyed your experience. We strive to provide exceptional service and products, and it's always rewarding to receive positive feedback like yours. We appreciate your support and look forward to serving you again soon!Sincerely,Hotel Manager
par un voyageur vérifié
Publié le 7 avr. 2024
Good
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kevin,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 6 avr. 2024
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear harold,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 6 avr. 2024
The rooms are old. The elevator smelled like throwup in the morning. During the day, it smell like weed. The phone does not work in the room. Not even to call the reception. The bathroom doors in the room do not lock. The staffs were not friendly. My reservation checkin stated 2 pm. I got there at 2 and they stated I would have to pay $35 to checkin at 2 or wait until 3. I felt that was unfair especially my reservation says 2 pm. Eventually, I waited for 3 pm. Room service never came even though I was there 2 nights. When I asked the room service person for towels when I saw them in another room, they said go to the front desk. The breakfast is basically bagel and cream cheese and small muffins. There was cereal but no milk. Will never come back. So disappointing on my first time in wingate. I will stick to Marriott or Hilton.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Daphne,We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is deeply concerning, and we apologize for the numerous issues you encountered, including the condition of the rooms, elevator odor, phone functionality, bathroom door locks, staff demeanor, check-in experience, housekeeping service, and breakfast offerings. This is not reflective of the standards we strive to uphold, and we understand your frustration and disappointment. Please know that we take your comments seriously, and we will address each of these issues promptly with our management team to ensure improvements are made. We apologize for failing to meet your expectations and for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager
