Seasonal outdoor pool

Reviews of TownePlace Suites by Marriott Atlanta Alpharetta

2.5 out of 5
TownePlace Suites by Marriott Atlanta Alpharetta
7925 Westside Pkwy, Alpharetta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 211 out of 411 reviews" "
Rating 8 - Good. 110 out of 411 reviews" "
Rating 6 - Okay. 44 out of 411 reviews" "
Rating 4 - Poor. 16 out of 411 reviews" "
Rating 2 - Terrible. 30 out of 411 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

S

Stayed 1 night in Apr 2024

2/10 Terrible

Tiffany

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was very clean and provided a comfortable stay. The only negative was that the TV was older and the screen had some burned in image issues but that didn't deter from a great stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vanesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Charles and his staff are awesome!! They are always very very friendly !!!! Property is always nice and clean.
Stayed 2 nights in Feb 2024

2/10 Terrible

Rizwan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hallways were smelly. Rooms had intense smell of marijuana. I had family with me and we checked in late night. We had to open windows to be able to breathe. Next day i asked them to give me another room but they said they didn’t have another room even though when i checked online rooms were showing available. Breakfast was very ordinary. I will never stay here again.
Stayed 7 nights in Feb 2024

10/10 Excellent

Demario

Stayed 1 night in Feb 2024

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Its very peaceful
Stayed 1 night in Jan 2024

10/10 Excellent

Jerry

Great people
Stayed 1 night in Jan 2024

10/10 Excellent

Chastidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and accommodating.
Stayed 2 nights in Jan 2024

4/10 Poor

Ana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Rhead

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Pippa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Good day Pippa, On behalf of the entire hotel team, we want to thank you for taking the time to complete a review for our property. We appreciate the wonderful ratings and will continue to work even harder so that your next stay can be even better than your last. Once again, I appreciate you taking the time to post this review.We hope to welcome you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Assit GM Gwen on Oct 4, 2023
Dear Christina,On behalf of the entire hotel team, we want to thank you for taking the time to complete this survey and for the wonderful ratings for our hotel,It is always encouraging to see high ratings, particularly when it comes from those who matter the most – you! We are thrilled you enjoyed your stay, and we hope to welcome you back in the future!Have a wonderful day!

10/10 Excellent

Jacquelyn

Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Good day Jacquelyn,On behalf of the entire hotel team, we want to thank you for taking the time to post a review and for the wonderful ratings on our property. It is always encouraging to see high numbers on our reviews, and we are overwhelmed with happiness! Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to hosting you in the future! Once again, I appreciate you taking the time to post this review.We hope to welcome you again soon.

6/10 Okay

Robin Spurlock Twin

Business traveller
Liked: Staff & service, room comfort
Adequate Accommodations
Spacious room, comfortable bed, good water pressure in shower. Could use some updating. Bathroom floor seemed a bit sticky if walking on it with bare feet. Really friendly and helpful front desk staff. Free breakfast was nice. Not sure if the hotel is pet friendly (assuming so) but there was a dog in the room next door one night that barked occassionally. Fortunately, it did not bark continuosly. Easy to get to and near some restaurants, gas station.
Stayed 3 nights in Sep 2023
Response from Assistant GM Gwen on Oct 4, 2023
Dear Ms. Spurlock,On behalf of the entire hotel team, I want to thank you for providing feedback about your stay at our property.We appreciate all feedback as it helps us to continue to improve in areas that have been brought to our attention by wonderful guests such as yourself. I want to truly apologize for the issue you experienced with our room floors being a bit sticky. I have met with my housekeeping supervisor, housekeepers, and my maintenance team to address this issue. Please know that this is not our standard and will correct this issue immediately. We truly understand how this issue had a negative impact on your stay at our hotel. Please know that we take all surveys and issues very seriously as we want our guests to have the best stay possible when staying with us. We are also in the process of making some great changes to the property, which we are very excited about, and we hope that if you are in our area again you will give our hotel another try so that we can make your next stay much better than your last. Also to answer your question regarding our hotel being pet friendly, we are and Marriott International is pet friendly no matter where you go. We are sorry that that the pet was a little noisy and hope this will not affect your returning to stay with us in the near future.Once again, I appreciate you taking the time to share your feedback and we hope to see you again.

2/10 Terrible

Shazi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Good day Shazi,Thank you for taking the time to post a review. We truly apologize for any issues you may have experienced during your stay with us. We welcome any additional feedback regarding your stay so that we can ensure to correct the issue moving forward. Again, thank you much for your survey and please feel free to contact the property manager to further discuss your concerns.Have a wonderful day!

8/10 Good

Molly

Stayed 1 night in Sep 2023
Response from General Manager on Oct 24, 2023
Good day Molly,On behalf of the entire hotel team, we want to thank you for taking the time to post a review and for the wonderful rating and comments on our property. It is always encouraging to see high numbers on our reviews, and we are overwhelmed with happiness! Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to hosting you in the future! Once again, I appreciate you taking the time to post this review.We hope to welcome you again soon.

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Good day Raul,On behalf of the entire hotel team, we want to thank you for taking the time to post a review and for the wonderful rating and comments on our property. It is always encouraging to see high numbers on our reviews, and we are overwhelmed with happiness! Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to hosting you in the future! Once again, I appreciate you taking the time to post this review.We hope to welcome you again soon.Have a wonderful day!

10/10 Excellent

rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Exceptional management and care for guests. From front desk to housekeeping staff, all are considerate and accommodating. Immaculately clean room, well stocked kitchen, courtyard area even offers a gas grill for guests to use. Nice breakfast buffet; and three Starbucks less than a mile from the hotel! Highly recommend.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Good day Rachel,On behalf of the entire hotel team, we want to thank you for taking the time to post a review and for the wonderful rating and comments on our property. It is always encouraging to see high numbers on our reviews, and we are overwhelmed with happiness! Your review has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to hosting you in the future! Once again, I appreciate you taking the time to post this review.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay!
Very satisfied with our stay. Very pleased with the level of comfort and cleanliness of the room, and the whole hotel overall. The staff was very friendly and helpful, the room was very spacious and well maintained. We stayed for only one night but the suite was very accommodating for long term stays, as well. Nice kitchenette area that even had a small stove and oven and everything you would need if you wanted to cook meals. The bed was really comfortable too. Absolutely loved that check out was at 12pm as well! Our AC was broken and wouldnt turn off but we didnt bother the staff with it since we were only staying one night. They had extra blankets so it wasnt too bad. other than that, everything was perfect! Highly recommend!
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Good day Courtney,We are thrilled that you enjoyed your stay! Thank you very much for the wonderful comments and for the excellent rating! We hope to serve you again in the future!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very hospitable staff and cozy
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Good afternoon Sharon,Thank you very much for the awesome rating and for the wonderful comments.We hope to serve you again in the future!

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Very clean and comfortable, thank you!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 20, 2023
Good day Adrienne, On behalf of the entire hotel team, we want to thank you for taking the time to post a review and for the wonderful ratings for our hotel,It is always encouraging to see high ratings, particularly when it comes from those who matter the most – you! We are thrilled you enjoyed your stay, and we hope to welcome you back in the future!Have a great day and a wonderful weekend!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Our Stay
The best price ever! The room was perfect! The bed was so comfortable! The staff was one of the best I’ve ever seen…extremely courteous and helpful! We’ll most definitely be back!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 10, 2023
Good day Suzanne,On behalf of the entire hotel team, we want to thank you for taking the time to post a review and for the wonderful ratings for our property. It is always encouraging to see high numbers on our surveys, and we are overwhelmed with happiness! Your survey has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We are thrilled that you will stay with us again and certainly look forward to hosting you in the future!Once again, we appreciate you taking the time to complete this survey.Have a wonderful day!

2/10 Terrible

Jeffrey

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Someone at Hyatt should remind its employees what the term “hospitality” means and what is expected by customers. Try staffing the front desk so that when a guest walks into the lobby, there is staff available. Answer the phones. When a guest greets the staff member (should be vice versa to start with), acknowledge the guest and at least try to fake that you care about them as a valued customer. Make breakfast food that at least somewhat looks like the marketing photos you post throughout the hotel and try to make it edible (it’s really bad). How about this — pretend you are a legit hotel and run the place the way hotels usually run the business and make your frequent stay Hyatt members feel good about the experience. Start by firing the GM who runs this shi&hole so that staff can understand their role and what the basics of hospitality is all about. A total fail other than a nice location in the area. F.
Stayed 5 nights in Jun 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jun 28, 2023
Good day Ryan,On behalf of the entire hotel team, we want to thank you for taking the time to complete this survey and for the wonderful ratings for our hotel,It is always encouraging to see high ratings, particularly when it comes from those who matter the most – you! We are thrilled you enjoyed your stay, and we hope to welcome you back in the future!Have a wonderful day!

10/10 Excellent

Beth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great job 👍
Stayed 1 night in May 2023
Response from General Manager on May 31, 2023
Good day Beth,On behalf of the entire hotel team, we want to thank you for taking the time to rate our hotel and post a comment. It is always encouraging to see high ratings, particularly when it comes from those who matter the most – you! We are thrilled you enjoyed your stay, and we hope to welcome you back in the future!Have a wonderful day!

6/10 Okay

Noah

Travelled with family
Liked: Staff & service
Everything smelled like marijuana and it was a bit overpriced for the somewhat dirty, and outdated rooms.
Stayed 2 nights in May 2023
Response from General Manager on May 16, 2023
Dear Noah,On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property.Your survey and comments have been shared with the entire team as we will utilize it as a tool to continue to improve in areas that has been brought to our attention by guest such as yourself. We appreciate all of your feedback, and we will continue to work on improving the areas you mentioned. We hope that if you are in our area again you will choose our hotel as your place of stay. Once again, I appreciate you taking the time to complete this post.

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on May 16, 2023
DearOn behalf of the entire hotel team, we want to thank you for taking then time to rate our hotel. It is always encouraging to see high numbers for our hotel, and we are overwhelmed with happiness! Your survey has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We hope that if you are in our area again you will choose our hotel as your place of stay. Once again, I appreciate you taking the time to complete this survey.We hope to welcome you again soon.

10/10 Excellent

Charlette

Stayed 1 night in May 2023
Response from General Manager on May 31, 2023
Good day Charlette, On behalf of the entire hotel team, we want to thank you for taking the time to rate our hotel. We truly appreciate the high ratings and very happy that you enjoyed your stay! We hope to welcome you back in the future!Have a wonderful day!

2/10 Terrible

Steffanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from General Manager on May 31, 2023
Dear Stephanie,On behalf of the entire hotel team, we want to thank you for taking then time to rate our hotel.We welcome any additional feedback that you can provide that will help us meet and exceed your expectations. We utilize these surveys to help us continue to focus on areas of our hotel that has been brought to our attention by wonderful guest such as yourself. Once again, I appreciate you taking the time to complete this review.

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very old…carpets were in bad condition and windows did not seal out all the noise from the street. The place smell and it was not up to standards.
Stayed 1 night in Feb 2023
Response from General Manager on Mar 22, 2023
Good day William,On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property.We appreciate all feedback as it helps us to continue to improve in areas that has been brought to our attention by wonderful guest such as yourself. We are in the process of making some great changes to the property which we are very excited about and we hope that if you are in our area again you will give our hotel another try so that we can make your next stay much better than your last. Once again, I appreciate you taking the time to share your feedback.Have a wonderful day!

2/10 Terrible

Kimberly

Travelled with family
Stayed 2 nights in Jan 2023
Response from General Manager on Mar 22, 2023
Dear Kimberly,On behalf of the entire hotel team, we want to thank you for taking then time to complete this survey.We welcome any additional feedback that you can provide that will help us meet and exceed your expectations. We utilize these surveys to help us continue to focus on areas of our hotel that has been brought to our attention by wonderful guest such as yourself. We hope that if you are in our area again you will choose our hotel as your place of stay. Once again, I appreciate you taking the time to complete this survey.

10/10 Excellent

Mary, Cumming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It aas a great stay
Response from Front Desk on Nov 12, 2022
Thank you so much for taking time to give us feedback. Have a great day and hope to see you again!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Nik on Oct 26, 2022
Thank you for taking the time out to review us! We hope your travels bring you back to us here at TownePlace Suites.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

W

Stayed 5 nights in Sep 2022
Response from AO on Oct 9, 2022
W,Thank you so much for choosing to stay with us here at Towneplace Suites! We can't to see you again. Hope all is well.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Nik on Sep 23, 2022
Thank you so much for taking time out of your day for the review, we appreciate your input and wish that you visit us again here at TownePlace Suites Marriott Alpharetta!

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🤘😎⚡🔥⚡😎🤘
Awesome stay. Very comfortable clean rooms beautiful people work here it's awesome
Stayed 5 nights in Jun 2022
Response from General Manager on Jun 14, 2022
Good day Tommy, Thank you so much for the awesome rating and the wonderful comments. The staff will be very happy to know that you enjoyed your stay! We can't wait to host you again! Have a wonderful day!

8/10 Good

MICHELE

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2022
Response from NN on Oct 26, 2022
Good day Michelle! Thank you so much for the awesome rating. We appreciate you taking time our of your day to give us your thoughts. We can't wait to host you again! Have a wonderful day!

10/10 Excellent

jAY

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
clean and safe
Stayed 28 nights in Apr 2022
Response from General Manager on Jun 14, 2022
Good day Jay, Thank you very much for the wonderful rating and the positive comments. The team is very pleased to hear that you enjoyed your stay. We look forward to hosting you again. Have a wonderful day!

10/10 Excellent

Kamillah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant experience. Clean and great location!
Stayed 4 nights in May 2022
Response from General Manager on Jun 14, 2022
Good day Kamillah, We are very appreciative for your wonderful rating and the great comments for our hotel. The staff is pleased that you enjoyed your stay! We look forward to you returning! Have a wonderful day!

10/10 Excellent

Kathryn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 1 night in Apr 2022
Response from RD on Apr 29, 2022
Hello Kathryn, Thank you for providing your honest feedback, providing the highest level of service is our number one mission. We look forward to hosting you at TownePlace Suites by Marriott Atlanta Alpharetta for your upcoming Georgia stay.

8/10 Good

Charlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Front Desk on Mar 20, 2022
Thank you for staying here a TPS Marriott!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness that I was looking for, and the security of the entrance into the buildings.
Stayed 3 nights in Feb 2022
Response from TownePlace Suites Alpharetta,GA ( ATLTA) on Feb 26, 2022
Thank you for your response and we're glad that we're able to provide you with an awesome travel experience and we look forward to your next travel stay.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating
Stayed 3 nights in Jan 2022
Response from Morgan on Jan 24, 2022
Thank you for your comment. We hope you will stay with us when you return to the area.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
good location for my visit to North Point Church... Andy Stanley is one of the best
Stayed 1 night in Jan 2022
Response from Morgan on Jan 18, 2022
Thank you for your feedback! We will have to check out this location one day. Please come back and see us soon. Best Wishes!

8/10 Good

felicia

Travelled with family
Liked: Staff & service, amenities
The property was set up as mini apartments..it came with full kitchen and was convenient
Stayed 5 nights in Nov 2021
Response from Morgan on Jan 18, 2022
Thank you for your feedback Felicia! We hope you will come and see us next time you are in the area.

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from FB on Apr 21, 2022
Thanks for feedback! We will gladly share with our staff.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to amphitheater
Stayed 1 night in Aug 2021
Response from AO on Aug 23, 2021
Thank you for your honest review. We hope to see you soon again at Towenplace Suites in Alpharetta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Nisha was awesome very inventive, and the room is very spacious and clean for the amount of space the price was everything!
Stayed 12 nights in Aug 2021
Response from AO on Aug 23, 2021
Thank you so much for letting us know how your stay was with us! We appreciate your honesty, and hope you choose to stay with us again!