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Reviews of TownePlace Suites by Marriott Atlanta Buckhead

2.5 out of 5
TownePlace Suites by Marriott Atlanta Buckhead
820 Sidney Marcus Blvd Ne, Atlanta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 178 out of 390 reviews" "
Rating 8 - Good. 129 out of 390 reviews" "
Rating 6 - Okay. 53 out of 390 reviews" "
Rating 4 - Poor. 16 out of 390 reviews" "
Rating 2 - Terrible. 14 out of 390 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Angie

Liked: Staff & service
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Hotel was extremely clean, the staff were very nice, breakfast was just OK. We had a two bedroom suite, my shower was great, my sister said her shower was a little cold, other than that, our stay was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Hakim, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice! Every time i had a personal problem, they had a solution, and the manager is amazing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first impression
Stay was great. As soon as i arrived i was met with a smile and had a pleasant check in. Room was clean and set up nicely. Breakfast was good with a nice variety of food. Overall just a nice stay.
Stayed 1 night in Dec 2023

6/10 Okay

Ramez

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Reserved a queen bed got a smaller one. Breakfast is bland
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Okay
Older hotel, rundown. Not in the greatest area room was clean.
Stayed 1 night in Nov 2023

2/10 Terrible

MUNNY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in terrible can not find my reservation!
Stayed 1 night in Oct 2023

10/10 Excellent

Aixa V

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff accommodations good Internet didn't work

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. You can sleep. You have a hot breakfast. At 7am all Serca stores are available to buy clothes. You have a super Hispanic market. There is everything. The people at the hotel are very helpful.
Stayed 9 nights in Sep 2023

6/10 Okay

Timothy Allen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Landscaping
Stayed 7 nights in Sep 2023

10/10 Excellent

Orcun

Liked: Staff & service, property conditions & facilities
Very friendly and capable staff
Stayed 2 nights in Aug 2023

2/10 Terrible

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Vasiliki

Stayed 2 nights in Jun 2023

8/10 Good

David, Charlotte

Stayed 1 night in Aug 2023

10/10 Excellent

Frantz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was very polite. Quiet, easy and plenty of park. The one thing is the same I've seen at other hotels...stop with the pre-made sandwiches, get rid of that covid era idea. Starts the day off bad.
Stayed 9 nights in Jul 2023

10/10 Excellent

Chastity, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quin, front desk, she was personable, nice young lady. Loved the studio. Dishes, dishwasher 👍
Stayed 6 nights in Jul 2023

6/10 Okay

Tamekia

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Overall stay was good except there was no internet service so i couldn’t use my tablet nor watch netfix.
Stayed 1 night in Jul 2023
Response from Ebony on Jul 22, 2023
Thank you for taking the time to share your feedback. However we dropped the ball by providing internet service. On behalf of my team and I we are so sorry and have taking the necessary steps to make sure this doesn't happen in the future.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Nights Rest
Our stay for a baseball tournament was great. Centrally located. We felt safe at the hotel and the room was very comfortable. Hot water in the shower and comfortable beds. Staff was very friendly and helped answer any questions we had. Would definitely stay there again.
Stayed 8 nights in Jul 2023
Response from Ebony on Jul 22, 2023
Thank you for taking the time to share your feedback. We value our guest and its our goal to provide great service. Its great to hear we accomplished our goal! I will share you feedback with my team and we look forward to serving you in the future!

6/10 Okay

Reagan

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not so great
I got there and the check in lady was nice enough. I didn’t sleep in the bed since we only used the hotel room to get ready for a concert but when we came back and I was fixing to shower I noticed hairs all over what was supposed to be the clean towels. Long dark hairs and then some pubes on the wash clothes. Everything else was pretty clean but ugh hair is so disgusting. I probably wouldn’t stay the night here but at least I didn’t see any bugs…
Stayed 1 night in Jun 2023
Response from Ebony on Jul 22, 2023
Thank you for taking the time to share your feedback. We value our guest. Our goal is to provide great service ,and we dropped the ball. On behalf of my team and I we apologize and will take the necessary steps to correct the areas of opportunity...

10/10 Excellent

Natalia, Thomasville

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Vassiliki

Travelled with partner
Liked: Cleanliness, staff & service
I booked this property for 4 reasons. Reviews said it was clean and it was. Free breakfast was nice. Free covered parking was amazing, in a city that normally charges $40-60/ day for hotel parking. And a gigantic jacuzzi outside. Website said so, picture and all. . That was a huge reason because we were driving 7 hours, and the biggest disappointment. . But it was full of leaves and bugs and the jets were no jets. It was a hot bath with bugs. No towels, you had to ask the front desk to go upstairs and get you pool towels. A garden hose ran from around the whole building.and repaired with duct tape, was left inside the hot tub. ..and nobody maintaining the area.
Stayed 2 nights in May 2023

10/10 Excellent

sripriya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 5 days and so we wanted the kitchen. The stay here was very comfortable with the room having all the necessities. The laundry was free except for the laundry detergent. The breakfast was also very good quality . The gym was a bit sparse with only the treadmill suiting us. Will definitely recommend this and we'll stay here again.
Stayed 6 nights in Apr 2023

6/10 Okay

Judith

Business traveller
Liked: Staff & service
Very conveniently located and easy to get to downtown ATL. Free parking was a plus as the center city hotels charge a fortune. Overall the hotel was in average condition and could use some renovation. Still, the price was not outrageous and it served its purpose.
Stayed 3 nights in Apr 2023

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and nice
Stayed 4 nights in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointed room
This place is dated. I expected more from the pictures online. Our room had a queen bed and the room itself was small. Two night stands and no dresser. There was also no AC vent or until in our room. We had a switch for a fan but it did not work. The AC unit was in the living room.
Stayed 1 night in Apr 2023

8/10 Good

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Not to happy about the mandatory $60 hold on my CC
Stayed 3 nights in Apr 2023

4/10 Poor

Lisa

Disliked: Cleanliness
Courtney, the front desk manager, was very helpful in helping to sympathize and resolve a mistake made by the housekeeping staff. However, I was disappointed that none of the other staff, including management, decided to ensure that communication remained open on next steps.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean rooms, convenient parking
Stayed 2 nights in Apr 2023

8/10 Good

Shelby

Stayed 1 night in Mar 2023

8/10 Good

Olivia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed being able to stay on the ground floor with our dog for easy access in and out. Staff was friendly, and the room was clean and comfortable! I would recommend this hotel and stay again.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was large and well appointed. Would have appreciated pancakes or waffles as breakfast option.

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and the location was great. I would have liked to see recycling as an option.
Stayed 7 nights in Sep 2022

8/10 Good

Jerry

Stayed 11 nights in Sep 2022

6/10 Okay

Sharon

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
All was good. Just need a little more cleaning. Which we did upon arrival. No one's perfect though. Also, it's a short drive to Piedmont Hospital. Very convenient for me.
Stayed 9 nights in Jul 2022

6/10 Okay

Murugesh

Travelled with family
It should have been better maintained. Breakfast was not good
Stayed 7 nights in Jun 2022

8/10 Good

Manjunatha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly Service. But the room is bit congested for the prices. Also, lack of business room was an issue. Reception area is small. parking was very convenient and very nice staff.
Stayed 14 nights in Jun 2022

6/10 Okay

Samuel

Stayed 1 night in May 2022

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No pool no hottub. Cops with sirens out front 2am to 3am . No ice machine. Beds very old uncomfortable. No staff. Front door locked.
Stayed 1 night in May 2022

6/10 Okay

jacqueline

Stayed 2 nights in May 2022
Response from Ebony Montgomery on May 23, 2022
Thank you for taking the time to rate your stay. However, our goal is to provide great service in which we dropped the ball. So on behalf of my team and I we apologize. I hope to serve you in the near future to provide the service you deserve.

10/10 Excellent

Elizabeth P.

Stayed 1 night in May 2022
Response from Ebony Montgomery on May 10, 2022
Thanks for taking the time to share your feedback. Its awesome to know we provided great service! I will share this perfect score with my team and we look forward to serving you in the future!

4/10 Poor

Simeon, Bolton

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this property, better to find different location.
Stayed 1 night in Apr 2022
Response from Ebony Montgomery on May 10, 2022
Thank you for taking the time to share your feed back. However, we dropped the ball. We value and appreciate our guest so on behalf of my team and I we apologize for not meeting our goal by not providing the service you deserve.

2/10 Terrible

Cathi

Travelled with family
Disliked: Staff & service
We get downstairs at 8:45 for a 9:00 cut off for breakfast. The “server” was nowhere to be found but comes out at 8:52 to tell us we missed breakfast. How in the world? And the highway noises are terrible. The highway isn’t their fault but the staff being rude and denying us breakfast when we had 15 minutes left is uncalled for. Don’t waste your time staying here!
Stayed 1 night in Apr 2022
Response from Ebony Montgomery on May 10, 2022
Thank you for taking the time to share your feedback. However, I'm sorry our service was a rate of a 1. I have shared your feedback with my breakfast team to make sure to close at 9am as we try to do.

8/10 Good

Clio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the 2 separate bedrooms inside the suite we were in. Stay was comfortable except for internet lag in streaming for Netflix and/or showtime
Stayed 1 night in Apr 2022
Response from Ebony Montgomery on May 10, 2022
Thank you for taking the time to share your feed back. I'm sorry the internet was not working properly. Our goal is to provide the best service possible and it looks like we were almost there! Thanks again and we hope to serve you in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and helpful. Food and coffee was great at breakfast (and I’m picky about my coffee). I’d stay again.
Stayed 1 night in Feb 2022
Response from Ebony Montgomery on Mar 2, 2022
Thank you for taking the time to share your feedback. We value and appreciate our guest. I will share your feedback with the team and we look forward to serving you in the future!

10/10 Excellent

Sequari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Ebony Montgomery on Mar 2, 2022
Thank you for rating us a perfect 10! We value and appreciate our guest and it looks like we met our goal. I will share your feedback with my team. We look forward to serving you in the future..