City view

Reviews of The Ritz-Carlton, Atlanta

5 out of 5
The Ritz-Carlton, Atlanta
181 Peachtree St NE, Atlanta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 447 out of 668 reviews" "
Rating 8 - Good. 99 out of 668 reviews" "
Rating 6 - Okay. 53 out of 668 reviews" "
Rating 4 - Poor. 40 out of 668 reviews" "
Rating 2 - Terrible. 29 out of 668 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

James, Hilton Head Island

Business traveller
Liked: Cleanliness, staff & service
Disappointing. Doesn’t feel like a Ritz Carlton.
Stayed 1 night in Mar 2024

2/10 Terrible

Sakeena T

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed at my stay @ The Ritz Carlton in Atlanta, GA. The room had many damaged items. When I called corporate, they reached out to the manager in Atlanta. No one contacted me back because on their end, one of the managers closed the case without speaking with me. I have pictures of the damages in the room. I’m so disappointed and I’m waiting for the manager to call me back. I hope The Ritz Carlton has some form restitution for this. This is unprofessional and an outrage.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities
Convenient location, excellent dining
Stayed 1 night in Feb 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jide

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

6/10 Okay

Darren

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathrooms didn't have a fan. Needs updating.
Stayed 2 nights in Jan 2024

10/10 Excellent

Janna, Gulfport

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location of the hotel in proximity to the football stadium. We stayed on the club level and it was superior.
Stayed 1 night in Dec 2023

10/10 Excellent

david, palm beach gardens

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a few major attractions and very good restaurants
Stayed 2 nights in Jan 2024

10/10 Excellent

Chandra

Stayed 1 night in Jan 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

jenna, puyallup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Liked: Cleanliness, property conditions & facilities, room comfort
We stay here once a year. Always a pleasure and one of the nicest hotels in Atlanta.
Stayed 1 night in Dec 2023

10/10 Excellent

KIMBERLY DIANA

Stayed 1 night in Nov 2023

10/10 Excellent

Catharine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Ritz Carlton in Atlanta never disappoints and I stay here every time I’m in town. I have no complaints and will suggest that the elevator that was close to the executive suite on the 17th floor is serviced for the sound it made all throughout the night. We could hear it but I didn’t let it effect my stay, or this review. Fredrick with Valley is always a handsome face to greet me as well each time I stay, he’s so nice and accommodating as all of the staff is. Truly this Ritz is why I return to it each time I visit the ATL
Stayed 1 night in Nov 2023

8/10 Good

Mariette, Caguas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jide

Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

CHRISTINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying at the Ritz downtown.
Stayed 1 night in Nov 2023

10/10 Excellent

Michaella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was most accommodating, room was lovely, but skip the room service they could never get things right, and the hour or 2 hour wait was not worth it!
Stayed 3 nights in Oct 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our server Thom in AG is a 5-Star employee and should be cloned! Bellman Steve went above and beyond due to the fiasco with P'tree being closed. Hama in housekeeping is a real gem, even offering to go to another floor for ice after her shift was over because the machine on floor 21 was inoperable. Room Service dinner left a bit to be desired. While the order was repeated correctly and delivered promptly, there were several errors and one of the servers who came to our room didn't speak English so it made communicating a bit difficult. Bellmen need to be told that paper room service menus no longer exist. We were handed a flyer by the front desk but no mention was made of the QR code being the menu there, either. We had to make a call down in search of one. Also, we were not instructed that we needed to use our key card anytime we used the elevator and not just from the lobby level. Sunday brunch buffet was very disappointing as it was basically a repeat of the menu and offered nothing special and exciting. Handheld shower head leaked badly at hose connection. Not being able to reach anyone at the only restaurant until they open for dinner at 5:30pm and not having anyone else capable of handling a reservation request is absurd! We left a message requesting to have the hostess call us upon her arrival with no response. Overall a nice stay but too many misses for a 5-star review
Stayed 2 nights in Oct 2023

2/10 Terrible

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Wilton

Travelled with group
Liked: Amenities
It was fine.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary Beth

Stayed 3 nights in Oct 2023

6/10 Okay

Sheria A

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Rashid, Hempstead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice property. The area around the hotel appears unsafe due to the many homelessness camps.
Stayed 1 night in Sep 2023

2/10 Terrible

Trinel

Stayed 1 night in Sep 2023

10/10 Excellent

matthew

Liked: Cleanliness, room comfort
Great customer service
The atlanta location always has the level of customer service you expect from a ritz. Even ehen theres a major sold out event.
Stayed 1 night in Sep 2023

10/10 Excellent

Leeanna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful experience. Love the food options in the in room dining. Room service was great. Friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

6/10 Okay

Yolanda

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel room was not clean the carpet was not vacuumed and the around the toilet was not cleaned. Disappointing for Ritz Carlton. This hotel is also old and dated. The staff was very warm and friendly so I appreciated that.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jordan

Stayed 1 night in Aug 2023

8/10 Good

Allison

Stayed 2 nights in Aug 2023

10/10 Excellent

Eva

Liked: Cleanliness, property conditions & facilities
Beautiful hotel nice people
Stayed 1 night in Jul 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely recommend.
Stayed 1 night in Jul 2023

10/10 Excellent

Brianna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved staying here at the Ritz Carlton. The staff was exceptional. Thank you for making this an amazing experience.
Stayed 4 nights in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Amazing stay!
Amazing customer experience from the moment we pulled into valet. Hotel room was very clean and we had a great breakfast at their jittery joes cafe. Overall amazing stay! Will definitely stay here again!
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Sabrina

Stayed 1 night in Jul 2023

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephanie, Lilburn

Liked: Cleanliness, amenities, property conditions & facilities
Great experience. Lady at front desk was hard to understand but super nice. All staff was extremely pleasant and nice. Great hospitality. We enjoyed our stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

flora

Stayed 3 nights in Jun 2023

10/10 Excellent

Ken

Stayed 1 night in Jun 2023

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I would like to start by saying I’m very picky when it comes to hotels but The Ritz Carlton was super phenomenal and I have to say the manager Deron treated us with so much respect, kindness after having so much trouble getting to Georgia he went out of his way to accommodate my husband and I. After that we had the opportunity to meet Amina’s who was the greatest very professional and very kind. I would like to say that this is the place where I will stay every time I’m in that area. Thank you Deron and Amina it was the greatest experience I ever had in a hotel thanks to the two of you.
Stayed 1 night in Jun 2023

10/10 Excellent

mark

Liked: Cleanliness, room comfort
Great hotel close to state farm arena staff are amazing .
Stayed 1 night in Jun 2023

10/10 Excellent

sara

Stayed 1 night in Jun 2023

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023