Premium Room, 1 Queen Bed, Accessible | Private kitchen

Reviews of Intown Suites Extended Stay - Atlanta GA- Duluth

2 out of 5
Intown Suites Extended Stay - Atlanta GA- Duluth
3720 Steve Reynolds Blvd, Duluth, GA

Reviews

5.4
Rating 10 - Excellent. 26 out of 256 reviews" "
Rating 8 - Good. 56 out of 256 reviews" "
Rating 6 - Okay. 47 out of 256 reviews" "
Rating 4 - Poor. 49 out of 256 reviews" "
Rating 2 - Terrible. 78 out of 256 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Jermarcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rentavations Are Going On. The Rooms Are Old. They Did Not Clean the Room. The Towel and Wash Clothes Were Dingy. You have to Purchase Your Own Bath Room Tissue and Soaps. I purchased Towels to Use Also. One Staff Member Was Nasty-Nasty Attitude towards Me. They Don’t Explain Anything To You. Do Not Put A Card on File.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Jun 2019

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No deposit, clean, friendly staff, free wifi, free breakfast.
Stayed 7 nights in Mar 2019

2/10 Terrible

Sedric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sold out
The place was sold out when I got there
Stayed 1 night in Jan 2019

8/10 Good

mariana

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is run-down, dirty, and in disrepair. I would never stay at one of these properties again. I took the deal because it was very cheap. You get what you pay for.
Stayed 2 nights in Jan 2019

2/10 Terrible

Akilah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pink eye!
Stayed they for 1 night. Both myself and my daughter caught pink eye after that one night. When I went down to get a refund for the other nights I had pre paid for, the person working couldn’t help me. I had to call back then wait 9 days for a refund.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It was good for the price very spacious nothing to shabby.
Stayed 2 nights in May 2018

8/10 Good

DeeDee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Truly awful. Worst hotel I’ve ever stayed in. Lamps that didn’t have lampshades, no toilet paper, no towels, bed bugs, mold, rotten wood. They had to upgrade our room twice and it was still so bad. Will never stay here again. This is not me exaggerating at all - do not let anyone you know stay here.
Stayed 4 nights in Nov 2018

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible and dirty
Hallways were filthy trash everywhere. Room was subpar. Dilapidated and falling apart. The bed was probably the most uncomfortable bed I’ve ever slept in and the pillows were as my boyfriend called them “wafer” pillows. We could have stayed in a much better more updated hotel for the money. The people staying here are shady. We had someone knock on our door around midnight and then go outside and knock on our window. The staff at the front desk were very nice. When we were checking out there was a girl in the lobby on the bench obviously either just got high or had overdosed on something. I will never stay here again.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 4 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Shower curtains was missing. No extra towels. Did not meet my expectations.
Stayed 2 nights in Nov 2018

2/10 Terrible

Jason, Duluth Georgia on Steven Reynolds Blvd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is filthy and run down, as my family and I found out that all The InTown Suites are usually half way houses, our linen was stained on the bed, hotel staff were not friendly, there was nothing good about this hotel at all, no maid service to clean rooms, our room was dingy, bathroom was dirty. Dog barking in room next door all night, bad odor in the hallway, elevators haven't been inspected in over two years. This place needs to be removed form your Hotel list
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stay here if it's your only option!
Likes: ⏺️Kitchens are always a cool addition to any room. ⏺️Front Desk Rep was kind and helpful. ⏺️Beds were large and comfortable. Dislikes: ⏺️Not being able to reach the front desk because of phone issues. ⏺️ Housekeeping with a little more effort could have provided us with a clean tub. ⏺️Had to purchase bleach to whiten the tub for use. ⏺️Guest aren't allowed change of towels unless they are doing extended stay for a week or more. 🤔 ⏺️Did not bother to ask about change of bedding. A person could have a bed wetter and have to just deal with it. ⏺️The door locks didn't feel secure at all.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Shella, Tampa FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very nice and smell s very clean. Thank you
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Susan O

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!
When I arrived the desk clerk was arguing with the handyman and saying how overbooked they were. She asked him if room 101”still had that smell in it”. He said no and she gave me the key. The smell WAS still in it. The room they gave me had a/c that didn’t work, a sink that wouldn’t drain and towels like sandpaper. People were milling around in the hallways and outside. There were no decent places to eat nearby. Pass this one up!
Stayed 2 nights in Oct 2018

10/10 Excellent

Joseph

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Terence, Philadelphia

Liked: Staff & service
Disliked: Property conditions & facilities
No iron. No daily housekeeper. Key didn't work. Went back in fourth to front desk to have key activated 5 times
Stayed 2 nights in Oct 2018

10/10 Excellent

rosetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Barry

Liked: Staff & service
Stayed 3 nights in Oct 2018

2/10 Terrible

Herb, South Carolina

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst experience at a hotel ever. I booked a studio suite, and was given a room with a full size bed on what looked like an army cot. Kitchen sink was dirty, the refrigerator wouldn't close do to built up ice, nada the room smelled of cigars.......
Stayed 3 nights in Sep 2018

2/10 Terrible

Marc, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My bathroom light didnt work the whole time i was there. I brought this to their attention on 3 different occassions and nothing was done. Staff barged into my room on 2 separate occassions due to their clerical mistakes. The 1st room i went to didnt even have a bed setup. Im not just speaking of no sheets, no pillow cases... the matress was leaning on the wall!!!! The 2nd room had the bathroom light issue, getting barged in on, the door wouldnt lock properly....smh. Poor in every way, form, or fashion
Stayed 4 nights in Sep 2018

2/10 Terrible

sheenah

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place should be closed down. The room had a blood stain in the carpet, the people there in other rooms were loud. The room was also very old looking, and had a horrible smell. I would not recommend anyone to stay at this dump.
Stayed 2 nights in Sep 2018

8/10 Good

Marie

It was comfortable. Other than the strong smell of smoke
Stayed 1 night in Sep 2018

8/10 Good

Judith

Because it had a kitchen, I thought it would have glasses and utensils. But it didn't next time I will bring my own
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I like how quiet it was .it was a very enjoyable stay.way much better then the one here in west palm beach.fl.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
It was a really run down property. There were bugs in the room and it smelled of smoke even though it was a non smoking room. There was also quite a bit of pot use and the halls were super smelly. I know they cannot control the customers, but I do not want to be around that.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs bugs bugs
Stayed 1 night in Jul 2018

4/10 Poor

Rebecca

No toilet paper or ice!!!!
When we checked in there was no toilet paper and the front desk informed us they would not have any until Friday. The ice machine was broken so no ice.
Stayed 4 nights in Sep 2018

6/10 Okay

Melanie

It was fine.
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything in our room was dirty, broken, or missing. The fridge didn't work. No towels, not even a shower curtain. The cabinets were nailed shut and mildewy. Bed sheets stained and the entire building smelled like a broken air conditioner. No iron or coffee pot. Floor felt gross and had stains. The bathroom ceiling leaked whenever the room above us used their shower, because they didn't have a curtain. The side exit doors that we're supposed to be locked remained proped open even in the middle of the night with a stick. Not even a trash can or trash bags in the room. Absolute worst place I've ever stayed in. For an extended stay this was basically a slum house.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no one available at the check in counter when we arrived at the designated check in time. Had to wait a long time before someone returned. The smell at the hotel was terrible. There was absolutely no security, premesis could be accessed by anyone, vagrants and people of unsound mind would sometimes come on to the property. The floors in the rooms were absolutely filthy and felt sticky, and the bathroom was dirty and unhygenic. The issue was reported to housekeeping and nothing was done. We had to buy our own cleaning products to sanitise the room.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very low quality hotel, with poor facilities and unhygienic rooms
Stayed 9 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The rm was bigger than the average kitchenette. But overall they have roaches the curtains looked as if they had been there since my grandmother was a teenager. The room was not up to date and for the price they were charging it was very disappointing.
Stayed 7 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2018

2/10 Terrible

Sidney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Roaches everywhere in my room!
Stayed 3 nights in Jul 2018

6/10 Okay

L

Disliked: Cleanliness, property conditions & facilities
was convenient to shops, stores, needs
The room smelled awful, not maintained well. Everything worked but was worn, not maintained. No drain closure in tub. No hair dryer. I was there 2 nights, no housekeeping service.
Stayed 2 nights in Jul 2018

4/10 Poor

Marfelia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel.
Stayed 1 night in Jun 2018