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Residence Inn by Marriott Atlanta Cumberland/Galleria – Avis

3 out of 5
Residence Inn by Marriott Atlanta Cumberland/Galleria
2771 Cumberland Blvd SE, Smyrna, GA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 193 avis sur 341." "
Note de 8 – Bien, d’après 92 avis sur 341." "
Note de 6 – Acceptable, d’après 27 avis sur 341." "
Note de 4 – Médiocre, d’après 14 avis sur 341." "
Note de 2 – Terrible, d’après 15 avis sur 341." "

9,0/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,6/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Coretta

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was nice and clean got it for my BFF birthday and she love her staycation just a pregame before her actually birthday. To chill and relax alone. Only problem was TV didn't work and no one could come check it... Offered another room but it was too much, attendent start the would be a discount but at check out was told that she was giving me points. Not a member so someone is suppose to contacted me as of now no one has. I'll give them 24hrs then reach out.
Séjour de 1 nuit en avril 2024
Philippa Monthrope a répondu le 14 avr. 2024
Hello Coretta!! Thank you for choosing Residence Inn Cumberland. Please accept my apology regarding your TV not working. That’s unacceptable and I completely understand your concerns. I’ll reach out to you on Monday 4/15 to talk about how I can compensate you. Again please accept my apology.

4/10 – Médiocre

Craig

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Out dated room
Séjour de 1 nuit en avril 2024
Philippa Monthrope a répondu le 7 avr. 2024
Thank you for sharing. We are working on a renovation plan. Please continue to choose Marriott hotels for lodging needs.

10/10 – Excellent

Chantel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didnt like the one area for dogs was small, at the back of the property, & at the bottom of a hill. For people with with mobility issues, like myself, this is not a viable option to walk there. Plus tge area is over grown with a vine & not fenced.
Séjour de 1 nuit en mars 2024
Philippa Monthrope a répondu le 29 mars 2024
Hello Chantel, thank you for the 5 of 5 rating. We have taken note of your comments about the pet area and will look trimming the vine you mentioned. Please come stay with us on your next trip to the area.Philippa Monthrope

10/10 – Excellent

Absolute

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Spacious
Séjour de 1 nuit en février 2024
Philippa Monthrope a répondu le 27 févr. 2024
Thank you so much for the great score! We love serving our guests. Please spread the word and we are here to welcome you back on your next trip to the area.

10/10 – Excellent

ANN, Chanhassen

Séjour de 1 nuit en janvier 2024
Residence Inn a répondu le 7 févr. 2024
Thank you for taking the time to leave us a review.

6/10 – Acceptable

Gianna

Séjour de 1 nuit en décembre 2023
Philippa Monthrope a répondu le 31 janv. 2024
Thank you for staying with us.

8/10 – Bien

Sherry

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Philippa Monthrope a répondu le 13 févr. 2024
Thank you Sherry, for the rating back in November. Looks like you visited for the Thanksgiving. Please make us your home on your next trip to the area.

8/10 – Bien

Laura

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Walking distance to Truist Park
Easy check-in, great walking location to Truist Park. Nice to have a room with a kitchen, comfortable.
Séjour de 1 nuit en novembre 2023
Philippa Monthrope a répondu le 13 févr. 2024
Thank you Laura for staying with us. Come back during baseball season, we'd love to host you again.

10/10 – Excellent

Kris

Séjour de 1 nuit en novembre 2023
Philippa Monthrope a répondu le 13 févr. 2024
Thank you Kris for the 5 star rating. Looking forward to serving you in the future.

8/10 – Bien

Debra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Ellen M a répondu le 10 nov. 2023
Thanks so much for staying with us! We look forward to seeing you again soon!

8/10 – Bien

Erica

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Ellen M a répondu le 10 nov. 2023
Thank you so much for staying with us! We hope to see you again soon!

10/10 – Excellent

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stayed for Braves game. Room was very clean. Staff was friendly. Close enough to walk to the Braves game. Walking from there is actually quicker than hiring a ride share, but walking is an issue if you are older or have leg issues. Overall a fabulous stay.
Séjour de 2 nuits en septembre 2023
Ellen M a répondu le 1 oct. 2023
Hi David,We are so happy that you enjoyed your stay with us! We hope to see you again the next time you are in the area.Take Care!

10/10 – Excellent

Anne

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Ellen M a répondu le 1 oct. 2023
Thank you so much for your review. We are so glad that your stay with us was a pleasant one! We hope to see you again soon.All the best,

6/10 – Acceptable

CHERYL, RENO

Voyage en groupe
Points forts : Propreté
Points faibles : Commodités
I purposely booked with this hotel because it is part of the Marriott chain which "normally" means good quality and service. Needless to say, it fell far below my expectations! The in-room service was non-existent. I was never told that there is absolutely NO service on the weekends. The front desk staff suggested that we take our own garbage out to the dumpster in the parking lot. I do NOT recommend this hotel based on the non-Marriott type of service.
Séjour de 4 nuits en août 2023
Philippa a répondu le 8 sept. 2023
Thank you for taking the time to send this note. We are sorry that this stay was not what you expected. We note your feedback for future improvements.

8/10 – Bien

Gianna

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Anyone driving onto the property needed a gate key, which is why I guess I was charged a $12 parking fee… it seems like a good idea, but I saw random people walking onto the property and witnessed a car load of kids exiting a car at the entrance of the property to use the pool.. they weren’t staying at the hotel. There were a few issues including mosquitoes in my room and the television in the master bedroom wasn’t working, but overall, I would recommend this hotel. It was quite and clean.
Séjour de 1 nuit en septembre 2023
Philippa a répondu le 8 sept. 2023
Thank you for taking the time to send this note. We are sorry that this stay was not what you expected. We note your feedback for future improvements.

10/10 – Excellent

Fallon

Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love it will use hotel again
Séjour de 1 nuit en septembre 2023
Philippa a répondu le 8 sept. 2023
So glad you enjoyed your stay. Thank you for the feedback.

8/10 – Bien

Sharon

Voyage en famille
Points forts : Commodités
Everything was good
Séjour de 1 nuit en septembre 2023
Ellen M a répondu le 3 sept. 2023
Thanks so much for staying with us. We hope to see you again soon!

8/10 – Bien

Per pindstrup

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dejligt sted i dejlige omgivelser tæt på hvad man har brug for.
Séjour de 6 nuits en août 2023
Ellen M a répondu le 3 sept. 2023
Thank you so much for staying with us. We are so happy that you enjoyed your time here with us. We hope to see you again!

6/10 – Acceptable

Sam

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en août 2023
Ellen M a répondu le 23 août 2023
Hi Sam,Thanks so much for your feedback & for staying with us. We hope to see you again soon!

10/10 – Excellent

Nichole

Séjour de 1 nuit en août 2023
Residence Inn a répondu le 20 sept. 2023
Thank you for taking the time to leave us a review. We hope to have you stay with us again soon.

8/10 – Bien

Erina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023
Ellen M a répondu le 23 août 2023
Hi Erina,Thanks so much for staying with us and for your feedback. We hope to see you back again the next time your travels bring you to the area.

10/10 – Excellent

Sean

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay if you are going to the game
In town one night for a Braves game. Hotel was conveniently located. Staff was friendly and helpful. I would stay here again if I am in the area.
Séjour de 1 nuit en août 2023
Ellen M a répondu le 8 août 2023
Thank you so much for staying with us! We look forward to seeing you again the next time you are in the area!Take Care,

10/10 – Excellent

Russell

Voyage en famille
Points forts : Commodités
No problems. Great stay!!
Séjour de 1 nuit en juillet 2023
Ellen M a répondu le 23 août 2023
Hi Russell,Thanks so much for staying with us. We are so glad that you enjoyed your stay. We hope to see you again soon!

10/10 – Excellent

Angela

Séjour de 1 nuit en juillet 2023
Philippa a répondu le 8 sept. 2023
So glad you enjoyed your stay. Thank you for the feedback.

8/10 – Bien

Laura

Points forts : Propreté, service et personnel et confort de la chambre.
Stayed for Braves game.
My husband and I stayed one night to attend the Braves game so the shuttle there was nice. Coming back, however, was pretty scary. We walked by ourselves and it was about a 15 minute walk in the dark. The property is definitely dated and needs upgrading, but the staff was super nice and the hot breakfast in the morning was really good.
Séjour de 1 nuit en juillet 2023
Ellen M a répondu le 26 juill. 2023
Hi Laura,We thank you so much for your feedback. I will share your comments with the team. We hope to see you again soon!

2/10 – Terrible

Barry

Séjour de 1 nuit en juillet 2023
Philippa a répondu le 8 sept. 2023
So sorry that you did not enjoy your stay.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023
Ellen M a répondu le 26 juill. 2023
Thank you so much for your feedback & for staying with us. We hope to see you again soon!

2/10 – Terrible

Candace

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bugs was everywhere in our room. This property has yet to do anything about it!
Séjour de 1 nuit en juin 2023
Ellen M a répondu le 12 juill. 2023
Hi Candace, I am so sorry to hear that you did not enjoy your stay and encountered this inconvenience while you were here. I have shared your feedback with the team to address any issues with the room that you stayed in.I apologize again for any inconvenience.

10/10 – Excellent

Robert

Séjour de 1 nuit en juillet 2023
Residence Inn a répondu le 2 août 2023
Thank you for taking the time to leave us a review.

4/10 – Médiocre

Rachel

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Booked a 2 room stay for my family of 5. After arriving was given a 1 BR and told they don't even have that room. Was told they would bring an extra set of blankets for one of my teens to sleep on floor. That didn't happen. I went back to office for those after 10pm. It is what it is and kids all slept, just disappointing that what you book is not only not available, but not communicated. Front desk clerk was apologetic and handled best she could. Last night another guy was fussing at front desk about rooms booked. Looks like this is a continuous problem. Close to MLB Braves game and very easy walk.
Séjour de 1 nuit en juin 2023
Ellen M a répondu le 30 juin 2023
Thank you so much for your review, Rachel. I am so sorry for the inconvenience that you and your family experienced while staying with us. I will share your review with our staff and management to ensure that this issue does not occur again for future guests. My apologies again.

8/10 – Bien

Francisco

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en juin 2023
Ellen M a répondu le 30 juin 2023
Thank you so much for staying with us! We hope to see you again soon!

10/10 – Excellent

Teresa

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Can take the shuttle offered to Truist Park for a ball game or easily walk. Staff very friendly and helpful. Property very clean. Everything in the room you need. Lots of dining options around.
Séjour de 1 nuit en juin 2023
Ellen M a répondu le 20 juin 2023
Hi Teresa, Thank you so much for staying with us! We are so glad you enjoyed your time here. We appreciate you. Come back and see us soon!!

10/10 – Excellent

Kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2023
Ellen M a répondu le 7 juin 2023
Thank you for staying with us! We hope to see you again soon!

2/10 – Terrible

William

Séjour de 1 nuit en mai 2023
Ellen M a répondu le 7 juin 2023
We are so sorry that your stay didn't meet your expectations. Please feel free to reach out to a member of management if you'd like to discuss your stay in detail.We hope to hear from you!

10/10 – Excellent

AMANDA

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I cant remember his first name but his last name was Jones. I just wanna say thank you so much for being so amazing. Your friendliness and happy attitude makes the whole experience amazing. He did tell me his full name but i could only remember his last name, mainly because we have the same name.
Séjour de 1 nuit en mai 2023
Ellen M a répondu le 10 mai 2023
Hi Amanda,Thanks so much for your feedback and for staying with us. His name is Eldred! We think he's awesome too! I will share your message with him and with the team. Please come back and see us the next time you are in the area.Have a great day!

10/10 – Excellent

Antoinette

Séjour de 1 nuit en avril 2023
Ellen M a répondu le 7 juin 2023
Thank you so much for staying with us! We hope to see you again soon!!

10/10 – Excellent

Teresa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en avril 2023
Ellen M a répondu le 7 juin 2023
We appreciate your business and are so glad that you enjoyed your stay! We hope to see you again soon!

10/10 – Excellent

Erica

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mars 2023
Residence Inn a répondu le 5 avr. 2023
Thank you for taking the time to leave us a review.

10/10 – Excellent

austin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very homey space. Property was also clean and well maintained
Séjour de 1 nuit en février 2023
Ellen M a répondu le 24 févr. 2023
Hi Austin,Thanks so much for staying with us! We are so glad that you enjoyed your stay. We hope to see you again soon!Take Care,

10/10 – Excellent

Elda

8/10 – Bien

Debra

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en décembre 2022
Ellen M a répondu le 10 févr. 2023
Thank you so much for staying with us!We look forward to having you stay with us again in the future!Take Care,

10/10 – Excellent

Kornelius

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was just right. Nice and spacious.
Ellen M a répondu le 10 févr. 2023
Thank you so much for staying with us! We are so happy that you enjoyed your room.We hope to see you back again soon!Take Care,

10/10 – Excellent

Shalita

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2022
Ellen M a répondu le 10 févr. 2023
Thank you so much for staying with us! We are so glad that you enjoyed your stay.Take Care!

10/10 – Excellent

Tiffany S

8/10 – Bien

Bella

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the studio room (they call it a suite but its a single room only). The room is very large and has a small but fully functioning kitchen. A block away there is walgreens, ross, marshall, sprouts and TJ Maxx for those who like shopping. Disadv: half hour drive to the city. Would be great if there was an electric kettle in the room and if the desk people were more helpful. They did not help with public transportation questions or other general information related to the area. Their responses were "look up google" or "i am not from around here". Breakfast was basic and the exact same for all 6 days of my stay.
Séjour de 5 nuits en novembre 2022
Ellen M a répondu le 10 févr. 2023
Thank you so much for your feedback! We will share both your positive and negative comments with the team. Your comments will be used in our staff training.We hope to see you again soon!Yours in Hospitality,

8/10 – Bien

April

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Average
Average hotel. I liked the apartment like feel. Bed was hard, breakfast was ok. The staff was very friendly.
Séjour de 2 nuits en novembre 2022
Ellen M a répondu le 10 févr. 2023
We appreciate your feedback. Thank you so much for staying with us.We hope to see you again in the future!Take Care,

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2022

10/10 – Excellent

Dasha

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en mars 2022
Ellen M a répondu le 10 févr. 2023
Thank you so much for staying with us!We hope to see you again the next time you are in the area!All the best,

10/10 – Excellent

Jeff

Points forts : Propreté, service et personnel
Good the only thing was the bed was softer than I
Séjour de 2 nuits en septembre 2022
Ellen M. a répondu le 20 sept. 2022
Hi Jeff,Thanks so much for sharing your feedback and for staying with us! We hope to see you again soon!All the best,

4/10 – Médiocre

Amanda

Séjour de 1 nuit en septembre 2022