Exterior

Reviews of Microtel Inn & Suites by Wyndham Norcross

2.5 out of 5
Microtel Inn & Suites by Wyndham Norcross
2150 N Norcross Tucker Rd, Norcross, GA

Reviews

5.6
Rating 10 - Excellent. 30 out of 235 reviews" "
Rating 8 - Good. 49 out of 235 reviews" "
Rating 6 - Okay. 54 out of 235 reviews" "
Rating 4 - Poor. 39 out of 235 reviews" "
Rating 2 - Terrible. 63 out of 235 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I like the size of the suite .i didnt like.....that ive rented this room many times before, it used to have a coffee pot and ice bucket.the room had a ironing board,no iron.remote....no batteries,i was sooooo bored and 3 packs of moldy bread in top cabinet .they dont sweep behind doors either.pretty gross this time around.
Stayed 1 night in Nov 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great place to stay if your looking for a hotel. No complaints
Stayed 1 night in Nov 2022

6/10 Okay

fredericka

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They have roaches and every room smells like smoke even “non smoking” rooms.
Stayed 2 nights in Oct 2022

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Randy

Business traveller
Liked: Staff & service
I booked a non-smoking room and it was a smoking r
I booked a non-smoking room and it was a smoking room when I checked in
Stayed 5 nights in Sep 2022

2/10 Terrible

Luis

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

TERESA M

Travelled with family
Disliked: Amenities
The room was okay, beds were very comfortable. Not enough towels. Ice machine was out of order but we asked if any was available and someone got us some. No breakfast even though it was listed online that there was. It was an okay over night stay.
Stayed 1 night in Aug 2022

10/10 Excellent

Averie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

6/10 Okay

Jose

Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2022

6/10 Okay

Anice

Disliked: Cleanliness, staff & service, property conditions & facilities
Rundown Room
The rooms carpet as well as the stairway and hallway was in need of cleaning and also the bathroom smelled of urine.
Stayed 6 nights in Jun 2022

4/10 Poor

Adrian

Travelled with family
Disliked: Cleanliness, staff & service
Nasty
There was blood on one of the comforters and all the sheets were old and dingy
Stayed 2 nights in Jun 2022

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty refund please
Very rude stayed there for a week and had to deal wirh roaches and the staff being reall disrespectful. Had to spray for roaches 3 times had to spray and woke up with 2 in my bed and one on my chest
Stayed 2 nights in Jun 2022

10/10 Excellent

Robert L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable getaway
I am looking forward to checking in again
Stayed 1 night in May 2022
Response from Manager on Jun 12, 2022
Thank you for the feedback Robert!

6/10 Okay

John

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty room, but otherwise OK
The room was dirty & I killed a roach in the bathroom lavatory at night. Otherwise, it was OK for the price.
Stayed 1 night in May 2022
Response from Manager on Jun 12, 2022
Hello John, We apologize for the inconvenience. We are working with pest control to reprimand this issue. Thank you for your feedback. We hope to better serve you in the future.

10/10 Excellent

HETALBEN

Liked: Cleanliness, staff & service, property conditions & facilities
Good service & clean room
Stayed 1 night in May 2022
Response from Manager on May 28, 2022
Thank you so much for your feedback!

10/10 Excellent

Danara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Apr 2022
Response from Manager on May 28, 2022
Thank you so much for your feedback!

6/10 Okay

leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on May 28, 2022
Thank you so much for your feedback! We hope to do better!

2/10 Terrible

Charles

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Website states breakfast but do to covid nothing was provided front desk rep had to wait while he was on a personal call
Stayed 2 nights in Apr 2022
Response from Manager on May 28, 2022
We are so sorry to hear about your inconvenience! We hope to serve you better in the future!

4/10 Poor

Anttwon

Disliked: Amenities, property conditions & facilities
Bugs in room. NO Juice. NO Breakfast. Management needs to call exterminator. Stop advertising Breakfast if it's not available.
Stayed 1 night in Mar 2022

4/10 Poor

Clifford

Disliked: Cleanliness, property conditions & facilities
Air conditioner not cooling. Rooms wasn’t clean
Stayed 1 night in Apr 2022

2/10 Terrible

Scott, Bryson City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very dirty and even things fixed were not in good shape. Plus the Vape smell was awful.
Stayed 1 night in Apr 2022

6/10 Okay

Lisa

Stayed 1 night in Mar 2022

10/10 Excellent

Maria

Stayed 2 nights in Mar 2022

8/10 Good

Expedia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business is Business
It was actually a nice Environment as far as Safety. The original room I was given had no heat, but after informing the desk clerk, he at no hesitation or problem moved me to a room with heat. A very relaxing night I had afterwards. Thank you 😊
Stayed 1 night in Feb 2022

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Location near my needs
Stayed 2 nights in Feb 2022

2/10 Terrible

Asya, Magnolia

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bathtub didn’t drain while showering, landline in room did not work, roaches, no breakfast as advertised which is one of the main reasons I choose the hotel.. I would like some type of refund
Stayed 5 nights in Jan 2022

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good , clean and roomy
Stayed 1 night in Dec 2021

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
For the price I wouldn’t recommend… I paid $193 for two days room wasn’t clean and furniture was Torn up.. Bed sheets had stains all over them( white sheets).. They said that it was free breakfast only thing they had was basic things like two waffles, muffins etc etc… Nothing like eggs or bacon… So don’t expect that…It’s sad because the Lithonia Georgia location is way better then this one.. that’s why I chose that… Never again.. only good thing about it was staff was okay and no roaches..
Stayed 2 nights in Dec 2021
Response from Manager on Jan 1, 2022
We apologize for the inconvenience, we are aware we need a renovation. In 2022, we are trying to make changes and hope you come back for a better experience. Thanks.

10/10 Excellent

Porsche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manager on Jan 1, 2022
Thank you for your feedback!

4/10 Poor

Tayler

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building is old therefore it shows a lot wear and tear. Also the bathroom want the cleanest.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Oct 2021
Response from Manager on Oct 26, 2021
Thank you for your feedback!

2/10 Terrible

Ariel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had roaches sheets and blankets were dirty horrible lightening had to switch rooms because the first room bathtub was clogged and there were no lights coming on. Also my refrigerator or microwave wasn’t working as well. Horrible experience
Stayed 3 nights in Aug 2021
Response from Manager on Sep 3, 2021
We are sorry you had an unpleasant experience. We do not remember you complaining or switching rooms, so please notify the front desk in the future for a better expereince. We try to help each and every guest have a pleasant stay.

8/10 Good

Quy

Liked: Staff & service
Stayed 1 night in Aug 2021
Response from Manager on Oct 3, 2021
Thank you for your time and business!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The room was a little dated but I knew that from the pics. overall I didn't have any issues. It did well for its purpose which was a good clean place to sleep while visiting a friend.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing this place stanked air barely workers lights was blowed out didn’t give enough towel and rags
Stayed 2 nights in Jul 2021

2/10 Terrible

Special

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel overall cleanliness was horrible. It was outdated and it had an horrible odor . I was not pleased
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The refrigerator did not work, and the tub had a slow drain.
Stayed 1 night in Jul 2021
Response from Manager on Jul 19, 2021
We apologize for the inconvenience!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The woman at the front desk should not be in any type of customer service. She was having dome sort of melt down shouting at me, phone callers and others checking in.
Stayed 1 night in Jul 2021
Response from Manager on Jul 19, 2021
We apologize for the inconvenience!

6/10 Okay

Verified traveller

Travelled with family
Not worth price
The price is too expensive for the quality. The hotel has not been updated in a while. The carpet needs replacing through out the building. Continental breakfast is a dry goods..oatmeal packs, toaster waffles, bagles etc. You must ask for an iron daily. Our refrigerator was dirty and growing mold inside. The outlet it was plugged into didn't work. The door card key kept getting deactivated
Stayed 3 nights in Jul 2021
Response from manager on Jul 12, 2021
We are sorry for your inconvenience! We hope to serve our customers better in the future

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
A mirror fell on my back and cut my back.. the hotel did nothing... They put the mirror up with tape y'all tape
Stayed 2 nights in Jun 2021
Response from Manager on Jun 25, 2021
I apologize for your inconvenience and will reach out separately for a resolution. We did properly glue it back onto the wall after your departure by a professional. We are sorry once again.

2/10 Terrible

Robert

Disliked: Staff & service
Stayed 3 nights in Jun 2021
Response from Manager on Jul 19, 2021
we apologize for the inconvenience!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The older Caucasian lady at the front desk was really nice I work at a hotel an I know how stressful it can be so I gifted her a bottle of wine to relax after work she’s awesome
Stayed 3 nights in May 2021
Response from Manager on Jun 4, 2021
Our staff is hardworking, and we appreciate you recognized and rewarded that. Thank you!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Liked security doors Disliked others patrons noise making all night Ants in room not enough towels
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family got 2 rooms. There were roaches in both rooms. The bed clothes were stained and looked like they hadn't been washed. The bathroom door in one of the rooms was broken in half. Also, I told the hotel at check in that we didn't want anyone in our room until after we checked our, but they went in anyway while we were gone, and even still they only halfway made the beds and it looked like our things had been gone through. Thankfully we left nothing of value in the rooms and nothing was missing.
Stayed 2 nights in Apr 2021
Response from Manager on May 1, 2021
Hello, We apologize for the inconvenience. We have taken action to resolve these issues and hope your experience is better if you give us a second chance.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Is okay place to stay. If you are not really picky about the place and location this is a good one for you..
Stayed 1 night in Apr 2021

6/10 Okay

Shirley

Travelled with family
Liked: Cleanliness, staff & service
The bed was rather hard and placement of TV was only convenient for one person in the room. The window settee was damaged
Stayed 1 night in Mar 2021

2/10 Terrible

Waddy

Disliked: Property conditions & facilities, room comfort
My privacy was invaded which forced us to leave only 5 hours of checking in. Would not recommend.
Stayed 1 night in Mar 2021
Response from Manager on May 1, 2021
We only follow the times we give every customer, and would not "force" anyone out of their room before time. Please read the guidelines before checking in, as there is somehow a misconception of a later check-out.

6/10 Okay

LANITA SMOKER

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Killed 3 cockroaches ..
Stayed 6 nights in Jan 2021
Response from Manager on Jan 31, 2021
We are sorry you had a bad experience, we will be resolving this issue asap!