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Reviews of JW Marriott Atlanta Buckhead

5 out of 5
JW Marriott Atlanta Buckhead
3300 Lenox Rd Ne, Atlanta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with family
Everyone has been friendly. The gym/pool facilities have been incredible.
Stayed 1 night in Apr 2024
Response from Guest Experience Team on Apr 22, 2024
Dear Carolyn, Thank you for your excellent feedback about JW Marriott Atlanta Buckhead and for recognizing the warmth of our staff. It is wonderful to know you felt well taken care of and that our enriching amenities, such as pool and fitness center, exceeded your expectations. Your words inspire us, and we look forward to serving you again.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 Excellent

Breaunda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and room was great
Stayed 1 night in Apr 2024
Response from Guest Experience Team on Apr 21, 2024
Dear Breaunda, It is a pleasure reading your generous remarks about our dedicated associates and luxurious accommodations. Thank you for appreciating the efforts we put into creating an elevated and inspiring environment here at the JW Marriott Atlanta Buckhead. We look forward to hosting you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

8/10 Good

Derrick

Travelled with partner
Liked: Amenities
No microwave in the room ( have to walk thru restaurant area to heat up food), lack of communication with package delivery (process needs improvement)
Stayed 3 nights in Apr 2024
Response from Guest Experience Team on Apr 11, 2024
Dear Derrick, Thank you for choosing our hotel and taking the time to provide your helpful feedback. We apologize for the inconvenience caused due to the lack of a microwave in your room and for missing the mark with some of our services with regard to your package delivery. Thank you again for sharing your comments as it helps us identify the areas that require improvement; your candor will be used to serve you better moving forward. We hope to welcome you again so we can show you our endless passion for the exceptional experience you deserve so you can focus on what matters most.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff from the Deli coffe shop and waiters at the breakfast buffet very kind ..over all the hotel staff very attentive & friendly..Excellent customer service
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on Apr 8, 2024
Dear Rafael, Thank you for highlighting the dedication of our associates. We take great pride in our team's ability to deliver exceptional service at JW Marriott Atlanta Buckhead. Your words encourage us to continue striving for excellence. We look forward to your next stay.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Guest Experience Team on Apr 8, 2024
Dear Trey, We are truly thankful for your review and delighted you enjoyed your experience with us. At JW Marriott Atlanta Buckhead, creating revitalizing moments with intentional service is our passion. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

6/10 Okay

Ryan

Stayed 1 night in Apr 2024
Response from Guest Experience Team on Apr 9, 2024
Dear Ryan, We are glad you liked some aspects of our hotel, and overall, your time here was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Richard, South Bend

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility-tough crime reputation near facility
Stayed 1 night in Mar 2024
Response from Guest Experience Team on Apr 2, 2024
Dear Richard, Thank you for being our guest at JW Marriott Atlanta Buckhead. Our fully reimagined hotel warmly welcomes guests to a world of luxury amenities while uplifting and inspiring them to pursue experiences that help them be fully present foster connections, and revitalize their mind, body, and spirit. We appreciate your feedback and hope to see you again soon. Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 Excellent

Venisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on Mar 24, 2024
Dear Venisha, Thank you for the splendid rating. Our fully reimagined hotel warmly welcomes guests to a world of luxury amenities while uplifting and inspiring them to pursue experiences that help them be fully present foster connections, and revitalize their mind, body, and spirit. It was a true pleasure to have the opportunity to make your stay memorable, and we look forward to welcoming you back to the JW Marriott Atlanta Buckhead for another spectacular experience.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 Excellent

Anna, STERLING

Stayed 1 night in Mar 2024
Response from Guest Experience Team on Apr 12, 2024
Dear Anna, Thank you for your fabulous rating and for letting us know your stay at JW Marriott Atlanta Buckhead was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

4/10 Poor

Schadre, Houston

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on Mar 19, 2024
Dear Schadre, We appreciate you choosing our hotel for your visit to Atlanta. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest; therefore, we are disappointed for any issues that inconvenienced you. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Shantel

Stayed 1 night in Mar 2024
Response from Guest Experience Team on Apr 5, 2024
Dear Shantel, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Atlanta Buckhead, for another exceptional and revitalizing experience.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on Mar 8, 2024
Dear Simone, Thank you for your fabulous rating and for letting us know your stay at JW Marriott Atlanta Buckhead was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this hotel for years. The main reason we choose this hotel is bc we feel safe here and can walk to Lenox and Phipps to shop. We valet park and walk everywhere else close to hotel. Hotel was nice and clean. Staff very nice. We had a very kind waiter in the bar one night. Food was delicious!
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on Mar 4, 2024
Dear Paul, Thank you for your continued loyalty to JW Marriott Atlanta Buckhead and for your very kind words. We are so glad to hear how much you love the convenience of our location and courteous team. It is also nice to hear about your enjoyable bar experience this visit and that you relished the food served. We truly appreciate your patronage and look forward to many more visits. Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 Excellent

Vanetta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel
Stayed 4 nights in Feb 2024
Response from Guest Experience Team on Feb 27, 2024
Dear Vanetta, Thank you for choosing to stay at JW Marriott Atlanta Buckhead and posting a review. We are delighted to have exceeded your expectations. Our fantastic location in the heart of the city, close to many attractions, offers our guests a chic retreat from which to explore Atlanta. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wS very nice. Love the horel and the service
Stayed 1 night in Feb 2024
Response from Guest Experience Team on Feb 23, 2024
Dear Deborah, Thank you for choosing us and leaving your warm remarks. All of us here at JW Marriott Atlanta Buckhead take pride in our legacy of offering a genuine service experience. Our fully reimagined hotel warmly welcomes guests to a world of luxury amenities while uplifting and inspiring them to pursue experiences that help them be fully present foster connections, and revitalize their mind, body, and spirit. We look forward to welcoming you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Brianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with several amenities & very friendly staff. Will definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Guest Experience Team on Feb 19, 2024
Dear Brianne, Thank you for being our guest and writing a generous review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved our amenities. Thank you again for choosing JW Marriott Atlanta Buckhead; we look forward to your return. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Shakeira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had an excellent staff, atmosphere and great food and drinks.
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on Feb 19, 2024
Dear Shakeira, Thank you for being our guest at JW Marriott Atlanta Buckhead. We enjoy knowing you had an outstanding stay and that our associates left a great impression. It is so wonderful to know you loved our comfortable atmosphere as well as our delicious food and drinks. Thank you also for the kind review, and we look forward to accommodating you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 2 nights in Feb 2024
Response from Guest Experience Team on Feb 14, 2024
Dear Anna, Thank you for sharing about your visit to JW Marriott Atlanta Buckhead. We appreciate the kind remarks and are glad you could discover the timeless elegance of our hotel, located in the heart of Atlanta's vibrant business, shopping, and entertainment district. We want our guests to leave richer than when they arrived, and we are pleased you loved your stay. We look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Taporchia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife had a great stay here. Hotel was clean and great customer service we will definitely be back soon. Thanks for a great stay‼️
Stayed 1 night in Feb 2024
Response from Guest Experience Team on Feb 12, 2024
Dear Taporchia, Thank you for being our guest at JW Marriott Atlanta Buckhead. We continually strive to craft enriching experiences for our guests through inspired service and a commitment to quality, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We look forward to accommodating you and your wife again whenever your travels bring you to the Atlanta area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

6/10 Okay

Enock

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is phenomenal! But we had some issues: First we had to change room because of loud noises. Then in the morning the cleaning lady entered in our room unexpectedly while we were naked!!! Very awkward moment!! She was there around 9:30 and the check out was at noon… other than that, our stay was great!!
Stayed 1 night in Feb 2024
Response from Guest Experience Team on Feb 12, 2024
Dear Enock, Thank you for being our guest and for taking the time to share your comments. We apologize for the noise issues you encountered with your initial room and are sorry for the accidental interruption from our housekeeping staff. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your recent experience, we hope you will accept our apologies, and you have our assurance that we will improve going forward. Your insight is essential to advancing our guest experience, and we hope to have another opportunity to provide you with the tailored and authentic hospitality for which we are known.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Lidubina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people in the restaurant and from desk to
Stayed 1 night in Jan 2024
Response from Guest Experience Team on Jan 27, 2024
Dear Lidubina, It was a pleasure to welcome you to JW Marriott Atlanta Buckhead. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guest's expectations are exceeded throughout their stay. Thank you for choosing us for your visit to our great city, and we hope to see you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
Quick and courteous service. Very clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on Jan 22, 2024
Dear Valarie, It was a pleasure to welcome you to JW Marriott Atlanta Buckhead. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guest's expectations are exceeded throughout their stay. We look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience Team on Jan 16, 2024
Dear Rob, Thank you for the perfect rating of your time at JW Marriott Atlanta Buckhead. It is always a pleasure to see our guests enjoy everything we offer. We look forward to your return whenever you revisit the area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Jan 15, 2024
Dear Doris, We are delighted to see the perfect score of your stay at JW Marriott Atlanta Buckhead. It gives us immense pleasure when our guests experience the perfect blend of luxury service and serene elegance at our thoughtfully designed haven in Atlanta. We are thrilled to have surpassed your expectations, and we hope to have the pleasure of hosting your return visit soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was phenomenal I would love to come back and visit. Its directly connected to Lennox mall so you can do some high end shopping while you stay. The hotel bartender and server were excellent and the pool and gym were a perfect addition to our stay. Thank you.
Stayed 1 night in Jan 2024
Response from JW Marriott Atlanta Buckhead on Jan 11, 2024
Dear Tiffany, Thank you for your fantastic feedback about JW Marriott Atlanta Buckhead. We are glad to know that you enjoyed our convenient location, the excellent service provided by our devoted associates, and the luxurious amenities we offer. We will be happy to share your kind comments with our team. It was our pleasure accommodating you, and we hope you will revisit us in the future.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Ronald

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Jan 9, 2024
Dear Ronald, Thank you for the generous rating. We are pleased that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Tondalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great outstanding customer service, neat, clean and friendly and connected to the mall made things alot easier for e will be back ..Happy New Year
Stayed 1 night in Dec 2023
Response from Guest Experience Team on Jan 4, 2024
Dear Tondalia, Thank you for sharing about your visit to JW Marriott Atlanta Buckhead. We appreciate the kind remarks and are glad you could discover the timeless elegance of our hotel, located in the heart of Atlanta's vibrant business, shopping and entertainment district. We want our guests to leave richer than when they arrived, and we are pleased our fantastic location and tailored service enhanced your stay. We look forward to seeing you again soon.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Experience Team on Dec 28, 2023
Dear Ana, Thank you for awarding us with an excellent rating. At JW Marriott Atlanta Buckhead, we are dedicated to delivering a seamless blend of luxurious service and tranquil elegance with picturesque views of downtown Atlanta. We are thrilled that you thoroughly enjoyed all that we have to offer. It was a pleasure hosting you, and we look forward to welcoming you again soon. Wishing you a delightful holiday season and a Happy New Year.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and nice neighborhood
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Dec 25, 2023
Dear Juan, Hope you're having a good weekend!!! We are pleased that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Experience Team on Dec 19, 2023
Dear Karen, Thank you for awarding us a five-star rating. At JW Marriott Atlanta Buckhead, we are dedicated to delivering a seamless blend of luxurious service and tranquil elegance in our newly renovated surroundings. We are thrilled that you thoroughly enjoyed all that we have to offer. It was a pleasure hosting you, and we look forward to welcoming you again soon.Warm regards, Guest Experience Team JW Marriott Atlanta Buckhead

8/10 Good

Jaccola

Travelled with family
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Dec 18, 2023
Dear Jaccola, Thank you for the generous rating. We are pleased that we met your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Dec 12, 2023
Dear Ryan, Thank you for your generous rating. At the newly renovated JW Marriott Atlanta Buckhead, we are dedicated to offering our guests a perfect blend of luxury service and serene elegance, and we are delighted to hear that we surpassed your expectations and contributed to creating a memorable experience. It was our pleasure hosting you, and we look forward to welcoming you back soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

2/10 Terrible

crystal

Stayed 2 nights in Dec 2023
Response from Guest Experience Team on Dec 12, 2023
Dear Crystal, We appreciate you choosing our hotel for your visit to Atlanta. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest; therefore, we are disappointed with the issues that inconvenienced you. We hope you will give us another chance to provide you with the exceptional hospitality we are known for.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Eric

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from JW Marriott Atlanta Buckhead on Dec 6, 2023
Dear Eric, Thank you for the generous rating. We are pleased that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience Team

8/10 Good

Brett

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Dec 2023
Response from JW Marriott Atlanta Buckhead on Dec 6, 2023
Dear Brett, Thank you for choosing to stay at JW Marriott Atlanta Buckhead and posting a review. We are delighted to have exceeded most of your expectations. Our fantastic location in the heart of the city, close to many attractions, offers our guests a chic retreat from which to explore Atlanta. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area.We look forward to your next visit.Warm regards,Guest Experience Team

4/10 Poor

Dontaveous

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’ve stayed here before and this was my worst experience. The check in was smooth however, the staff that night was extremely gruff. He wasn’t welcoming at all. This was different as the staff is usually very friendly. Valet was extremely friendly per usual. The gym equipment was broken, the sauna didn’t work, and the jacuzzi had warm with inoperable jets. I told the staff at the front desk and she apologized and advised that they rarely check those areas so they wouldn’t know it was broken unless someone told them. I did not have a good stay this time and as a Marriott Bonvoy member; unfortunately I dont think I’ll be staying here again…
Stayed 2 nights in Nov 2023
Response from Guest Experience Team on Nov 29, 2023
Dear Guest, First and foremost, thank you for your loyalty to our brand. We strive to offer our guests authentic and enriching experiences, and we are disappointed that your most recent stay did not meet your expectations. Please accept our apologies, as your satisfaction is incredibly important to us, especially as a valued repeat guest. We are also sorry for the response received from our associates when bringing your concerns to our attention. We are thankful for your feedback, and we will use it to make the necessary improvements. We would like to regain your trust and hope you will give us another chance on your next visit to the area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch
Stayed 1 night in Nov 2023
Response from JW Marriott Guest Services Team on Nov 19, 2023
Thank you for staying at JW Marriott Atlanta Buckhead and for your review. We are glad you enjoyed your stay.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and efficient service
Stayed 1 night in Nov 2023
Response from Guest Experience Team on Nov 13, 2023
Dear Damon, Thank you for your recent stay at JW Marriott Atlanta Buckhead and your kind review. Our goal is to offer a relaxing, carefree stay to our guests, and we are glad you could appreciate all that we have to offer, most notably the easy parking and quality service. It was our pleasure to have you as our guest, and we look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

yianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Experience Team on Nov 13, 2023
Dear Yianni, Thank you for being our guest and for the generous rating. We are pleased that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we look forward to seeing you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Edward

Stayed 3 nights in Oct 2023
Response from JW Marriott Atlanta Buckhead on Nov 5, 2023
Dear Edward, Thank you for choosing JW Marriott Atlanta Buckhead during your visit to Atlanta. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. Thank you for recognizing our passion for exceptional hospitality, and we hope to see you again soon.Warm regards,Guest Experience Team

8/10 Good

Angelica

Stay was just what I needed
Stayed 1 night in Oct 2023
Response from Guest Experience Team on Oct 31, 2023
Dear Angelica, Thank you for staying at JW Marriott Atlanta Buckhead and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey and look forward to you making us your home away from home whenever your travels bring you to our area. Warm regards, Guest Experience Team JW Marriott Atlanta Buckhead

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinning options need to be improved!
Stayed 3 nights in Oct 2023
Response from Guest Experience Team on Oct 29, 2023
Dear Kevin, Thank you for being our guest at JW Marriott Atlanta Buckhead and for taking the time to share your comments. We are pleased you enjoyed your overall stay. However, we regret not meeting some of your expectations and appreciate your valuable feedback. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JW Marriott Atlanta Buckhead on Oct 30, 2023
Dear Guest, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Atlanta Buckhead. Thank you for sharing your experience with other travelers. It was our pleasure accommodating you, and we look forward to seeing you on your next visit to the area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

8/10 Good

Hatherlee, Fayetteville

Stayed 1 night in Oct 2023
Response from Guest Experience Team on Nov 10, 2023
Dear Hatherlee, We are thrilled you had a great stay at JW Marriott Atlanta Buckhead, and we appreciate the positive rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

karan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 1 night in Oct 2023
Response from JW Marriott Atlanta Buckhead on Oct 14, 2023
Dear Karan, It was a pleasure to welcome you to JW Marriott Atlanta Buckhead. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guest's expectations are exceeded throughout their stay. Thank you for choosing us for your visit to our great city, and we hope to see you again soon.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

4/10 Poor

Adrian

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on Oct 15, 2023
Dear Adrian, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JW Marriott Atlanta Buckhead on Oct 13, 2023
Dear Rhonda, We are happy you chose JW Marriott Atlanta Buckhead for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Stay in Atlanta
From the moment we arrived, I knew this was going to be a wonderful stay. Newly renovated, super clean, 5 star staff, and connected to luxury retail space - what more could you ask for? Every staff member greeted us upon arrival with a smile, we used the complimentary local private shuttle service to get to and from dinners and we enjoyed our time thoroughly.
Stayed 2 nights in Oct 2023
Response from JW Marriott Atlanta Buckhead on Oct 11, 2023
Dear Melissa, Thank you for being our guest at JW Marriott Atlanta Buckhead and sharing your experience. We are delighted to know you were pleased with our well-maintained property, courteous associates, and complimentary shuttle service. It was a pleasure to host you, and we look forward to your return visit. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

6/10 Okay

Taylor

Travelled with group
Liked: Staff & service, property conditions & facilities
The property felt average to me. Our sheets had some spots on them. The tub seemed a little dirty as well. The location was convenient.
Stayed 3 nights in Sep 2023
Response from Guest Experience Team on Sep 19, 2023
Dear Taylor, Thank you for staying with us and sharing your feedback. Polished and inspiring accommodations are essential for crafting a memorable stay, and we are disappointed to know about the cleanliness concerns you encountered. We have shared your feedback with the appropriate individuals, as we are committed to providing exceptional guestrooms. On a positive note, we are happy you liked our location. We hope to have the opportunity to welcome you again in the future.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 Excellent

Angela, CONYERS

The staff was friendly and accommodating, always ready to assist with any requests or questions. The room I stayed in was clean and comfortable, with all the necessary amenities. The bed was cozy and provided a good night's sleep.
Stayed 1 night in Sep 2023
Response from Guest Experience Team on Sep 17, 2023
Dear Angela, Thank you for the generous rating. We are happy that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. We are so glad you loved our devoted associates and gracefully appointed guestrooms. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we look forward to seeing you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead