Dear Deon, We extend our sincere apologies for any disruptions experienced in your room. We diligently implement measures to prevent the presence of external insects as outlined. Our pest control provider adheres to a regular servicing schedule for our premises. Nevertheless, we will engage in discussions with them to ensure all necessary measures are taken to prevent future occurrences. We express regret for any inconvenience caused and sincerely appreciate your patience during this time.Sincerely,Hotel Management

Dear Raymond, Thank you for sharing your review of Extended Stay America. We are pleased to read that you enjoyed your time with us and found your stay to be quiet and peaceful. Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we're glad to make that possible for you! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing our hotel. We are sorry for the inconvenience you had during your visit. We are sorry the deposit policy came as a surprise. Feedback such as yours helps us identify areas where we can improve. Please rest assured we will discuss your comments with our leadership team so we can provide you with a much more satisfying experience in the future. Thank you.Sincerely,Hotel Management

Dear Lord Tripp, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Jayfinn, We appreciate you choosing Extended Stay America during your trip to NYC. We strive to provide our guests with outstanding hospitality, and your rating serves as an encouragement to all of us. We are also glad that you liked your spacious rooms. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. Thank you for staying with us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Daniel, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear Peyton, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your suite. We genuinely regret if we overlooked a few points in the preparation of the suite before your arrival, and we hope you will accept our apologies for any inconvenience this caused. This has been addressed accordingly, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Keith, Thank you for choosing us. We are sorry for not meeting your expectations. Your disappointment with the behavior of one of the associates is noted, and we are sorry for this experience. We'll pass your feedback on to the right person to make it better and ensure this practice is never repeated. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your review. We apologize for what you encountered in your suite and for any inconvenience caused by switching rooms. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we will share your concerns regarding the AC in the hallways with our maintenance team to ensure future guests are not similarly impacted. Thank you for bringing these issues to our attention, and we hope to make it up to you on a future stay.Sincerely,Hotel Management

Dear Vania, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Please accept our apologies, as we never meant to disappoint our guests. Your comments will help us as we continually improve our guest's experience. We appreciate you being our guest and hope you give us another chance to provide you with the outstanding experience you deserve. Sincerely,Hotel Management

Dear Miyana, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Dear Pauline, We deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Guest. We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

Dear Abhinav, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Clayton, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful that you enjoyed our outstanding service and convenient location and found us an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management

Dear Ileana, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Akshay, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear KIRAN, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management

William, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We regret the disruption to your stay caused by the smell of smoke. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected, and we are grateful for your patience during your time with us. Safe Travels!Sincerely,Hotel Management

Dear Anthony, Thank you for posting a review so other travelers can know what makes us an excellent choice when visiting the city! It's so lovely to know how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our suites and that the service and amenities were to your satisfaction. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management

Dear Eduardo, thank you for staying with us and sharing your comments online. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with the concerned team member, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We hope you will return and see we are constantly working to improve our property.Sincerely,Hotel Management

Dear Julia, thank you for your outstanding review. We are glad we could meet your expectations and that you loved your visit to our hotel. Our maintenance team is addressing the mentioned issue. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Cissy, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back soon. Sincerely, Hotel Management

Dear Stefanie, we are sorry for the issues you experienced with the front desk, and we regret we could not accommodate you this time. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back. Sincerely, Hotel Management

Dear orlando, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We know a first impression is essential; hence we understand your disappointment. Your feedback is being reviewed with the team member to avoid any future occurrences. Also, we have noted your housekeeping concerns, which will be addressed appropriately. What you experienced is not typical, so we would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

Dear Keyon, we are sorry our breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. Also, we are sorry if we did not share our housekeeping services with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for your feedback and hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management