Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Reviews of Extended Stay America Select Suites Atlanta Marietta Wildwoo

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 126 out of 640 reviews" "
Rating 8 - Good. 141 out of 640 reviews" "
Rating 6 - Okay. 114 out of 640 reviews" "
Rating 4 - Poor. 107 out of 640 reviews" "
Rating 2 - Terrible. 152 out of 640 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

GOFURJON

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged me twice and haven’t refunded
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 26, 2024
Dear GOFURJON, We sincerely apologize for the billing error you encountered during your recent stay. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jarodney

Stayed 1 night in Nov 2023

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Dear Nancy, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

2/10 Terrible

Jay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall it was the worst hotel I’ve ever stayed at
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Jay, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful! Terrible!
Walked in desk was closed off with a metal gate. Picked up courtesy phone and no one answered. Called about 20 times. Lobby smelled horribly of marijuana. Finally someone came to the desk and checked us in - when my husband asked a question - he said “I am not working I’m just helping out” Got in the room, only 1 towel and one washcloth for a room for 6. Debris all over bathroom floor and the rest of the floor was sticky… next morning left at 10 am still no one at desk and desk covered by rolling metal door.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 15, 2023
Dear Kevin, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

2/10 Terrible

Wendi

Stayed 1 night in Sep 2023

4/10 Poor

Maureen

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a huge cockroach in our room, it took forever to check in, all the furniture was old and worn, the pool was not clean, they advertised breakfast but there was none….
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 30, 2023
Dear Maureen, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your comments are shared with our management team for further action on updating the areas outlined. Until then, we will continue serving our guests with clean, fresh, and up-to-date accommodation. We hope you will choose us again and we promise to provide a better service.Sincerely,Hotel Management

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s dirty and smells bad
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Mark, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

2/10 Terrible

Shawn

Stayed 1 night in May 2023

2/10 Terrible

Hezekiah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever
No hot water no ice
Stayed 2 nights in May 2023
Response from Hotel Management on May 31, 2023
Dear Hezekiah, We appreciate you taking the time to review our property. Our main objective is to provide our guests an enjoyable and unforgettable experience. We sincerely apologize for the inconvenience caused by the lack of hot water and ice during your stay. If this happens again in the future, please inform our front desk, and we will be more than happy to help you. We have noted the issues you mentioned and we will look into this. We hope you will consider giving us another opportunity to surpass your expectations on your next visit to the area.Sincerely,Hotel Management

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We walked into our rooms stains everywhere broken drawers and broken doors! Dirty smelly dogs barking! Smelt like pee.
Stayed 1 night in May 2023
Response from Hotel Management on May 22, 2023
Dear Elizabeth, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Climesia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

Samantha

Stayed 1 night in Dec 2022

2/10 Terrible

Olivia

Stayed 1 night in Oct 2022

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front Desk Clerk was NOT trained! She did not know how to check in guest and was on the phone with someone being rude to her. A Clerk should not be left alone (especially at night) without proper training. The entire third floor smelt of marijuana ….. it was attempted to be covered up this morning with air freshener!!
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 17, 2022
Dear Cynthia, we are sorry for your issues with our front desk. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 16, 2022
Dear Mark, thank you for your wonderful review of your stay at Extended Stay America. We are glad everything went great for you during your visit and that our excellent location made it even better. Thank you for being our guest, and we hope to welcome you again.Sincerely,Hotel Management

2/10 Terrible

Noah

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Sep 2022
Response from Hotel Management on Sep 11, 2022
Dear Noah, we apologize for not meeting your expectation and for any inconvenience you may have faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thanks for complimenting our staff for their service, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Kayleigh

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lol just no. Staff was nice but i checked in, saw my room, and checked right back out lol. They gave me a refund without having to ask so I certainly appreciated that! Just small, bad smell, lousy pillows, dirty sheets. No thanks
Stayed 3 nights in Aug 2022
Response from Hotel Management on Sep 2, 2022
Dear Kayleigh, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Sincerely,Hotel Management

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Truist Park.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 30, 2022
Dear Rachel, thank you for your recent review. It's nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location, so we're happy it worked out well for you. We look forward to having you as our guest whenever your travels bring you back to the city. Travel Safe! Sincerely,Hotel Management

2/10 Terrible

Carter

Stayed 2 nights in Aug 2022

6/10 Okay

Isaac

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Friendly Staff. Dat Roach Tho!
Staff were friendly. There was a large cockroach in our room.
Stayed 2 nights in Jul 2022
Response from Hotel Management on Aug 5, 2022
Dear Isaac, thank you for being a guest in our hotel. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Also, we would like to thank you for appreciating the services of our staff and hope to have a future opportunity to welcome you for a flawless stay. Sincerely, Hotel Management

2/10 Terrible

Tyler

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Gross
It was the dirtiest hotel ive ever been too. From the smell to just being able to tell they dont clean. Had to leave after returning from baseball game and our room full of roaches and bugs when we turned the light on. The manager didnt argue when i asked for a refund she was nice about it and aproved it. Glad this happened before i even stayed the first night.
Stayed 2 nights in Jul 2022
Response from Hotel Management on Aug 2, 2022
Dear Tyler, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

2/10 Terrible

Charles, Saint Albans

Stayed 2 nights in Jul 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Imelda

Stayed 1 night in Jul 2022

6/10 Okay

Bruce

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Kirsten

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely filthy And honestly it should be shut down.
Stayed 1 night in May 2022
Response from Hotel Management on Jun 17, 2022
Dear Kirsten, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Was very loud. Room was next to an exit door that opened and closed constantly
Stayed 1 night in Apr 2022

4/10 Poor

Daline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Next time look at other reviews before planing tri
Room was so small for 6 people had a bad smell. No sheets for pull out bed we left early for or trip it was not what we expected are spring trip for kids was bad. O yea no pool nothing for kids to do. There were three young lady's that were the best with trying to make are stay comfortable.
Stayed 6 nights in Mar 2022
Response from Hotel Management on Mar 31, 2022
Daline, thank you for your honest evaluation. We regret not meeting your expectations and that our beds were not to your comfort. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

2/10 Terrible

Stacy

Travelled with family and small children
Disliked: Property conditions & facilities
Arrived at 9 in the evening with my kids. Booked a suite which it turns out they didn't have. No one contacted us and front desk person said they had no contact info for us so apparently you can't contact someone through Expedia channels. Took 1 bed room and went to look at looked clean but very worn and would not fit out 6 family members even if we put a couple on the floor very small. Back door propped open seemed more like a run down apartment complex. Returned key and went down there street to Hyatt place. Do not book a suite here I was told they were booked out 2 years in advance.
Stayed 1 night in Mar 2022
Response from Hotel Management   on Mar 20, 2022
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

8/10 Good

Leidy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Mar 2022
Response from Hotel Management on Mar 12, 2022
Leidy, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management

10/10 Excellent

Traci

Stayed 1 night in Mar 2022

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great I mean great I had to go to the bank to get more money to pay for the room the manger said don’t worry take your time. Give her the money about 1245 it was no rush they know how to keep customers coming back
Stayed 2 nights in Dec 2021
Response from Hotel Management on Dec 23, 2021
Andre, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. We appreciate you saying we will now be your hotel of choice anytime you are in the area! Sincerely, Hotel Management

2/10 Terrible

Kristeph

Liked: Staff & service
Stayed 2 nights in Dec 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Room was spacious and very comfortable.
Stayed 2 nights in Oct 2021
Response from Hotel Management on Nov 1, 2021
Richard, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Marc

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't extend a stay here. Ever.
Accessing the hotel is easy enough. And the convenience of being able to walk through the shared parking lot to a CVS and a few places to eat is certainly welcome. But the 'good' stops there. The hotel is in disrepair. Our floor was dank, dark, with a swatch of plastic-wrap over a corner of the hallway. Waterspots on the ceiling. The room itself is "OK". Good sized bathroom. Bed is fine. TV is outdated and small. The kitchenette is a nightmare. Doors falling off hinges. Cabinets in weird places. Just not... user-friendly. It was NICE to be able to ask for a toaster, pans, and plates, etc., but due to the silly placement of the fire-detector... we set it off literally cooking ANYTHING. The vent fan over the range only blew smoke TOWARDS the detector. Hilariously terrible. The "breakfast" the hotel offers is not an amenity. It's an insult. Burnt coffee and a basket of generic granola bars. I've have better "continental" offerings from similarly-priced hotels in the past. This was beyond sub-par. And then the Wifi! Apparently if you want access to ANYTHING beyond bandwidth decent enough to download an email? You PAY OUT THE @$$ for it. $30 tacked on to an already over-priced bill just to get a decent signal. Would not return to this hotel, or any of it's brethren ever again. When we stay in Smyrna or Marietta next year? I'm headed back to literally anywhere else but here.
Stayed 4 nights in Sep 2021
Response from Hotel Management on Sep 9, 2021
Marc, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

6/10 Okay

Brandi

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Let me start off by saying all the staff was really nice during our stay. The manager was even going to help finish cleaning our room as a staff member had called out that day. We werent in a rush so we didnt take her up on the offer, but she was trying to get us settled as quickly as possible. However, my family also rented another room. On entry to this room, it reeked of cigarette smoke, especially for a non-smoking room. Its probably time for the carpets to be upgraded and in rooms and hallways to remove the odors that regular cleaning just cant fix. The hotel was very conveniently located to Truist Park which is why I picked this hotel but honestly the conditions of the overall room/hotel didn't justify the $300 a night price tag regardless of how close it was. If we ever catch another Braves game unfortunately I wouldnt choose to book this hotel again. I wish I could leave a better review as I said the staff was very friendly but the hotel just wasnt what I expected or would consider for future visits.
Stayed 1 night in Jul 2021
Response from Hotel Management on Jul 21, 2021
Thank you again for your candid feedback. Although you liked our location, we apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management

2/10 Terrible

Michael

Mess up
Got to the hotel and there were no vacancies.
Stayed 1 night in Jul 2021
Response from Hotel Management on Jul 21, 2021
Michael, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overbooked and even though we had reservations months in advance we were turned away and told there was nothing they could do. We traveled from out of state and had no place to stay. We had booked in advance and pre paid but I guess reservations don’t mean anything
Stayed 1 night in Jul 2021
Response from Hotel Management on Jul 21, 2021
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

8/10 Good

David

Travelled with family
Liked: Staff & service, room comfort
Summer break for my daughter
Three days fun getaway sight seeing tour of Atlanta and visiting family. Enjoyed the hotel stay, nice location and close to many activaties.
Stayed 3 nights in Jul 2021

2/10 Terrible

Alex V.

Disliked: Cleanliness
Terrible Property and Staff
The room was filthy, dated, dirty, smelled bad, cigarettes burns and stains on bed sheets. The pull out sofa was disgusting and my 3 kids had to sleep in the queen bad. The staff told me they were bringing sheets and cover for the pull out sofa but never came. We left the property at 6:30 in the morning because it was so disgusting that we didn't even want to take a shower in there. Don't book this hotel!!!
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at Extended Stay on Powers Ferry Road in Atlanta, Ga there were signs on the front door entrance and inside lobby at front desk that stated If you have a reservation through a third party to cancel because no rooms were available. I booked the room on June 07, 2021 and the money was taken directly out of my account. Called Travelocity and automated attendant said that the reservation could not be cancelled. Left phone # and received call back 3 hours later. In the meantime we were directed to a sister location which directed us to another location because they could not assist our needs. Once we arrived at the 3rd Extended Stay we were expected to pay for the room out of pocket again. This was a
Stayed 1 night in Jun 2021
Response from Hotel Management on Jun 23, 2021
Thank you for taking the time to share your feedback. We regret the concerns with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Meanwhile, we request you to reach out to us as we would be happy to resolve queries you may have. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

2/10 Terrible

Jason

Disliked: Staff & service
Stayed 2 nights in Jun 2021

2/10 Terrible

keisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievably Bad
worst hotel experience ever!! We stopped in Atlanta booked our room and when we got to the dirty, nasty property we were told all rooms were sold. I asked the attendant about my reservation and getting charged and he just walked away. I tried calling back to confirm I wasnt going to be charged and I was hung up on three times. The last rep I got was actually very nice. She needs to go work for a better organization. This location is pure trash and I would not recommend anyone stay there.
Stayed 1 night in May 2021
Response from Hotel Management on Jun 5, 2021
Thank you for your candid evaluation. We are sorry we did not provide you with the clean and comfortable suite that you deserved. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We would appreciate the opportunity to make it up to you on a future visit. We are confident your experience will exceed the high standards that you have come to expect from our brand. Sincerely, Hotel Management