Ratings based on 226 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 30-Mar-2015
I would not recommend this hotel. The AC didn't work and when calling to ask about it, I followed her instructions. This didn't solve the problem. I mentioned to the front desk as we were leaving and was told they were sold out and no one was there to come look at it. I had to sleep with the window open all night, which caused major noise for us. I also went down around 9:30am, after breakfast concluded at 9am, to ask for coffee. This is maybe the first hotel I have stayed at that didn't offer coffee past the breakfast time or all day like many others do. Lastly, it smelled like someone had literally died on the 2nd floor. The smell was so bad it was nauseating to us both. I mentioned to the front desk and also to a house keeper.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Posted 28-Mar-2015
The hotel was a great place to stay. The service was fast and efficient. The best part is the location like a hideaway.
2 out of 5
by A verified traveller

Tough area. Room old and stained in many places.

Posted 16-Mar-2015
A bit scary place to stay . would not go back. Stained..bare bonus room
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Tampa, FL

Excellent and Expeditious.

Posted 16-Feb-2015
Pros: Clean room, nice firm bed, hot shower, well laid out kitchen. Good selection on the TV. Good breakfast bar.
Cons: WiFi is a bit slow. Someone kept slipping Chinese restaurant advertisements under my door.
Checked in, took all of 5 minutes.. no one bothered me at all at room. In and out with my own door key.
Comment from Hotel Management
6-Mar-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Feb-2015
Room had a odor from last tenant but it is for extended stay. Very quite considering the number of guests. Would go back again without hesitation.
Comment from Hotel Management
6-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are very sorry to hear about the odor you experienced; however, we are glad that you had a pleasant stay with us. We will review your feedback with our housekeeping staff to ensure our rooms always smell fresh and clean prior to our guest's arrival. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
for Families
by Tomfrom Riverview, FL

Oh no

Posted 24-Dec-2014 on Hotels.com
Though it was just for one night, it was not the best experience, the dirt is visible from the elevator to the hallway to the kitchen in the room, will not be staying at this location again.
Comment from Hotel Management
7-Mar-2015 by Manager, Hotel Management
Tom - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that the cleanliness of our hotel at the time of your stay was not up to our standards, as you described. Please accept my apology. I discussed your comments with our team, and we are dedicated to working as a team to ensure the cleanliness issues are addressed every day. Your feedback is very important to us, so thank you for sharing. We hope to have the opportunity to provide you with a better stay in the future.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

bad rooms and wifi not very good

Posted 8-Dec-2014 on Hotels.com
Room was in disrepair and the bathroom needed cleaning. The wifi did not work well at all.
Comment from Hotel Management
21-Feb-2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I am so disappointed that the room was in disrepair and there were issues with the Wi-Fi during your stay. Please accept my apology. To uphold our company's high standards, we will work closely with the housekeeping staff and maintenance engineer to resolve these issues so that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
5 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 1-Dec-2014 on Hotels.com
1 out of 5
by A verified traveller

Everything was dirty. Not old but dirty.

Posted 24-Nov-2014
Cons: You need to clean.
Location: I was there for work.
Everything was dirty. I am not talking about old but dirty. It was not just the room. The same pieces of stuff/crud that was on the floors....entrance/elevator was still there and in the same spot as when we left. The room was extremely dusty and there were hairs found on the night stands beside the bed and in the bathroom when we arrived. The towels smelled and it felt like there was sand between the sheets. You could rub your hand on the sheets and feel something gritty. There was a terrible smell when you get off the elevator and down the hall. I will not stay here again.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

not good

Posted 15-Nov-2014 on Hotels.com
The rooms are outdated and smelly.