Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Birmingham

Waiting

Posted 30-Sep-2014
My daughter and I after our long drive showed up to wait. I waited till well after check in to show up. It still took us almost 45 minutes just to check in. The lobby was dirty,noticably. Since I was standing in the lobby for a while I had time to notice the buildup of crust in the corners and the overall filth. We checked in and went to the room and the staff brought me the coffee maker for the room, only to tell me that I would have to go buy my own coffee at the store on the corner. The next morning I went down to the lobby for breakfast only to find my choices were blueberry or chocolate muffins. That was it !! Won't be back !!
Comment from Hotel Management
9-Oct-2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the length of time it took for you to get checked in and the cleanliness issues of the lobby is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we will work to speed up the process of getting guests into their rooms. As well, I have met with my housekeeping staff to review the cleanliness standards of our common areas to ensure your experience is not repeated. As well, I do regret to read that our grab-and-go breakfast and our lack of coffee in the rooms did not meet your expectations. Your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chattanooga

Posted 29-Sep-2014
I have stayed at this hotel for the last two years to attend Anime Weekend Atlanta since it's so close to the Renaissance Waverly Hotel and Convention Center, and both stays have been great! The only problem I had this year was that the air conditioner didn't work in my room, but it never got too warm or too cold so it was no big deal. I plan on staying here again next year.
5 out of 5
Recommended
by jtfrom Florida

great place!

Posted 15-Aug-2014 on Hotels.com
Rooms were clean . staff was extremely friendly and helpful. Nice area. Kitchen with stove and full size fridge saved us lots of $$. Great value.
Comment from Hotel Management
25-Oct-2014 by Manager, Hotel Management
Thank you for taking the time to post a review about your stay with us. The team and I appreciate your positive remarks. I truly appreciate your comments regarding the room cleanliness and friendliness of the staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
Recommended
for Couples
by DJfrom birmingham

one night stands knot

Posted 8-Aug-2014 on Hotels.com
If you plan on keeping her don't bring her here. No ice machince. Mediocre service. That's why it's so cheap. Freaks yes, Women no.
1 out of 5
Recommended
for Business Travellers
by MMfrom Orlando

Didn't like it

Posted 29-Jul-2014 on Hotels.com
Hair on sheets, rude staff...
1 out of 5
Recommended
for Business Travellers
by Hard workerfrom Orlando

Dirty

Posted 28-Jul-2014 on Hotels.com
I had hair under my pillow. It took 45 min to get new sheets and the sheets were the wrong size, it took 3 days to get the right size sheet (excuse was they don't wash sheets everyday), house cleaning cleans every 8 days.. WOW, never again will I stay at this place.. And the service suck, every one seem so nonchalant.. Like we got your money so deal with it.. Terrible.. There was only one staff member with talking too.
1 out of 5
Recommended
for Families
by Brendafrom Florida

Don't waste a dime

Posted 15-Jul-2014 on Hotels.com
This hotel was just gross. It smelled awful, the beds had hair in them (lots of hair) and the shower curtain was COVERED in mold. Not to mention 2 towels in the bathroom for 4 people both of which felt like they came from the goodwill. Chiquita at the front desk tried her best but nothing could make up for ALL the bad that this hotel was. DO NOT WASTE YOUR MONEY!
1 out of 5
by A verified traveller

Worst Hotel Ever

Posted 13-Jul-2014
Cons: It appears to me that there is a management problem
I must say that this was the worst hotel I have ever stayed in. The website fails to mention that because this is an Extended stay hotel, There is no maid service unless you are there for more than a week. I had to take the towels, and linen to the front desk to exchange daily, and the never had clean ones available at the time. I always had to return at a later time. I had to empty my trash daily, and the trash room was extremely dirty, and smelly. The carpet on the floors in the hallways looked as if they had never been vacuumed, and was smelly. The carpet behind the front desk where the staff worked daily was even extremely dirty. The elevators were dirty, and the outside trash was overflowing, and on the ground.The side door near the stairs had a problem with the latch, and if you didn't pull on the door to close it tightly, it would not lock, so anyone could walk in. I traveled form N.C. and once I saw the conditions there, I tried to find another hotel nearby, but they were all booked up. I will never stay in, nor recommend an Extended Stay Hotel to anyone
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Ok

Posted 12-Jul-2014 on Hotels.com
Definitely not the worst place I've ever stayed. Not the best either. Served its purpose.
3 out of 5
Recommended
for Personal Event
by Angelafrom Memphis, Tn.

Second Time Around

Posted 12-Jul-2014 on Hotels.com
This was my second stay at this hotel and I must say I was very disappointed. The front desk clerk this visit was completely the opposite of the young lady I had the pleasure of meeting the first time. She was rude, unfriendly, and very unprofessional I was never greeted or even acknowledged by her. I was placed in a room next to the stairs and when I asked if I could move she rudely stated she did not have anymore rooms. I understood and went to the room I was assigned trying to make the best of this situation only to find a dirty towel hanging on the shower. I attempted to call the front desk and realized the phone had no buttons. I unplugged the phone and took it downstairs to let the desk clerk know there was a dirty towel in my room and gave her the phone. Her rude behavior continued. She moved me to another room but at this point I was ready to just leave. Although the rooms there are not the greatest my return visit was due to the great service I received my first visit. Unfortunely I will not stay at this hotel again.