Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
87% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 30-Mar-2015
I would not recommend this hotel. The AC didn't work and when calling to ask about it, I followed her instructions. This didn't solve the problem. I mentioned to the front desk as we were leaving and was told they were sold out and no one was there to come look at it. I had to sleep with the window open all night, which caused major noise for us. I also went down around 9:30am, after breakfast concluded at 9am, to ask for coffee. This is maybe the first hotel I have stayed at that didn't offer coffee past the breakfast time or all day like many others do. Lastly, it smelled like someone had literally died on the 2nd floor. The smell was so bad it was nauseating to us both. I mentioned to the front desk and also to a house keeper.
Comment from Hotel Management
14-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay with us. The team and I have read your review, and we are sincerely sorry for the maintenance and cleanliness issues you experienced. In response to your feedback, I have met with our staff and we will be closely inspecting all rooms to make sure they are cleaned to our company’s high standards and to make sure everything is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us a chance to provide you with a better experience the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Posted 28-Mar-2015
The hotel was a great place to stay. The service was fast and efficient. The best part is the location like a hideaway.
Comment from Hotel Management
14-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write such a positive review of your stay. I'm pleased to read that our staff was able to provide you with great customer service! Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 out of 5
by A verified traveller

Tough area. Room old and stained in many places.

Posted 16-Mar-2015
A bit scary place to stay . would not go back. Stained..bare bonus room
Comment from Hotel Management
2-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to hear that you did not have a comfortable experience at our hotel. Your comments were reviewed by the staff, and we will take all necessary actions to make sure your experience is not repeated and will also be evaluating our cleaning process to make sure it meets our company’s high standards. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Tampa, FL

Excellent and Expeditious.

Posted 16-Feb-2015
Pros: Clean room, nice firm bed, hot shower, well laid out kitchen. Good selection on the TV. Good breakfast bar.
Cons: WiFi is a bit slow. Someone kept slipping Chinese restaurant advertisements under my door.
Checked in, took all of 5 minutes.. no one bothered me at all at room. In and out with my own door key.
Comment from Hotel Management
6-Mar-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Feb-2015
Room had a odor from last tenant but it is for extended stay. Very quite considering the number of guests. Would go back again without hesitation.
Comment from Hotel Management
6-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are very sorry to hear about the odor you experienced; however, we are glad that you had a pleasant stay with us. We will review your feedback with our housekeeping staff to ensure our rooms always smell fresh and clean prior to our guest's arrival. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Inconsistent

Posted 20-Jan-2015 on Hotels.com
This hotel seems very hit or miss. I had a nice, clean room the week before but this one was dinged up and hadn't been cleaned very well. Also, a first for me, there was no shower curtain...
Comment from Hotel Management
4-Apr-2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I am sorry to read that your room was not as clean as it should have been, and that your bathroom was missing a shower curtain. Your comments were reviewed by the staff, and we will be working to review our cleanliness standards and inspection procedures to ensure that our rooms are meeting our own high standards. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice room in a good location

Posted 13-Jan-2015 on Hotels.com
I was in a nicer room this time that had been newly rehabbed, granite counters, newer floors. Also seemed to be a slightly bigger room. My only complaint was there weren't any glasses in the room.
Comment from Hotel Management
28-Mar-2015 by Manager, Hotel Management
Thank you so much for posting a review of our hotel. It's great to hear that you enjoyed your room and our location during your visit with us. Please know that we do not keep utensils and cookware in the rooms with our new customize kitchens. Instead, we allow guests to select the items they will need during their stay, and we deliver their customized package to their room. I apologize that this was not explained to you upon arrival. I will be meeting with our staff to ensure this doesn't happen in the future. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
3 out of 5
Recommended
for Business Travellers
by Jessefrom Chattanooga, Tn

not good but not all bad

Posted 13-Jan-2015 on Hotels.com
Hotel services were welcoming however the room didn't seem to be cleaned properly the lamps had a very heavy dust build on them. Sheets didn't look fresh after pulling the blanket back.very uncomfortable.
Comment from Hotel Management
28-Mar-2015 by Manager, Hotel Management
Jesse - I appreciate you posting a review of our hotel. I apologize for the cleanliness issues you encountered during your visit. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. Still, I am glad to hear that you were pleased with the service at our hotel. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
2 out of 5
Recommended
for Families
by Brianfrom CR, IA

never come back again

Posted 10-Jan-2015 on Hotels.com
Poor.
Comment from Hotel Management
28-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. It upsets me to hear that you had a poor experience at our location. I am sorry for your experience. To prevent this from happening again, I am working diligently with my staff to deep clean our rooms and perform updates as needed. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
2 out of 5
Recommended
for Personal Event
by A verified traveller

Don't bother!

Posted 10-Jan-2015 on Hotels.com
You get what you pay for. Never again!
Comment from Hotel Management
28-Mar-2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that you did not have a great experience with us. I met with the staff, and we will be working to improve our service and the condition of our rooms to ensure that we are providing guests with a better experience. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.