Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Chicago

Not terrible... but disappointing

Posted 9-May-2015
Pros: Strength Overall - Second day staff was hospitable. Hotel area is convenient.
Cons: Weakness Overall - Hotel needs better cleaning staff. Security for strange people, and more towels and washcloths to prevent "Sorry, we are out".
Location: Highway, Harry's Pizza (ok)
Checkin was ok. Staff was cordial. However, when got to the room, the pillow on the bed had a huge makeup smear and there was only one washcloth. (Normally you receive 2 per person). I took the pillow to the front desk - I was told 'the cleaner must have missed it'. *missed changing a pillowcase - ugh* I asked for 3 additional washcloths (2 people paid room). 'Sorry, we are out of washcloths. Would you like a kitchen cloth?' *ughh.. NO!!* I waited until morning to ask the next staff on shift and received 3 additional cloths. Strange people constantly sitting in the common area.. and I mean STRANGE!!. Asked someone who looked to be Manager or owner where the ice machine was.. 'We don't have an ice machine'. Cornflakes under the couch and lint bunnies from hell! Bathroom and tub had a clog as the water drained really slow.
Comment from Hotel Management
12-May-2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you experienced housekeeping issues upon check-in. To prevent this from happening again, my team is going to focus on making sure rooms are properly cleaned and inspected. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3 out of 5
by A verified travellerfrom e

Convenient and cheap but dirty needing update

Posted 30-Apr-2015
One night on long drive. Convenient and affordable. Hotel really needs interior update. Bad smell.
2 out of 5
by A verified traveller

Posted 30-Mar-2015
I would not recommend this hotel. The AC didn't work and when calling to ask about it, I followed her instructions. This didn't solve the problem. I mentioned to the front desk as we were leaving and was told they were sold out and no one was there to come look at it. I had to sleep with the window open all night, which caused major noise for us. I also went down around 9:30am, after breakfast concluded at 9am, to ask for coffee. This is maybe the first hotel I have stayed at that didn't offer coffee past the breakfast time or all day like many others do. Lastly, it smelled like someone had literally died on the 2nd floor. The smell was so bad it was nauseating to us both. I mentioned to the front desk and also to a house keeper.
Comment from Hotel Management
14-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay with us. The team and I have read your review, and we are sincerely sorry for the maintenance and cleanliness issues you experienced. In response to your feedback, I have met with our staff and we will be closely inspecting all rooms to make sure they are cleaned to our company’s high standards and to make sure everything is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us a chance to provide you with a better experience the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Posted 28-Mar-2015
The hotel was a great place to stay. The service was fast and efficient. The best part is the location like a hideaway.
Comment from Hotel Management
14-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write such a positive review of your stay. I'm pleased to read that our staff was able to provide you with great customer service! Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 out of 5
by A verified traveller

Tough area. Room old and stained in many places.

Posted 16-Mar-2015
A bit scary place to stay . would not go back. Stained..bare bonus room
Comment from Hotel Management
2-Apr-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to hear that you did not have a comfortable experience at our hotel. Your comments were reviewed by the staff, and we will take all necessary actions to make sure your experience is not repeated and will also be evaluating our cleaning process to make sure it meets our company’s high standards. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4 out of 5
Recommended
for Couples
by sarah

This traveller left a rating score only Posted 24-Feb-2015 on Hotels
4 out of 5
Recommended
for Business Travellers
by Robertfrom Hot Springs, AR

Average hotel

Posted 20-Feb-2015 on Hotels
First room that they tried to give me had not been cleaned. However, the clerk, Larry, immediately found me a room which happened to be an upgrade as well. Service was great. Hotel was average. Bed was not very comfortable.
Comment from Hotel Management
23-May-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the bed was not comfortable and that the initial room was not prepared. We are sorry for this issue, but are happy to read that we provided you with a fulfilling resolution and great staff experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Tampa, FL

Excellent and Expeditious.

Posted 16-Feb-2015
Pros: Clean room, nice firm bed, hot shower, well laid out kitchen. Good selection on the TV. Good breakfast bar.
Cons: WiFi is a bit slow. Someone kept slipping Chinese restaurant advertisements under my door.
Checked in, took all of 5 minutes.. no one bothered me at all at room. In and out with my own door key.
Comment from Hotel Management
6-Mar-2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Feb-2015
Room had a odor from last tenant but it is for extended stay. Very quite considering the number of guests. Would go back again without hesitation.
Comment from Hotel Management
6-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are very sorry to hear about the odor you experienced; however, we are glad that you had a pleasant stay with us. We will review your feedback with our housekeeping staff to ensure our rooms always smell fresh and clean prior to our guest's arrival. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Inconsistent

Posted 20-Jan-2015 on Hotels
This hotel seems very hit or miss. I had a nice, clean room the week before but this one was dinged up and hadn't been cleaned very well. Also, a first for me, there was no shower curtain...
Comment from Hotel Management
4-Apr-2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I am sorry to read that your room was not as clean as it should have been, and that your bathroom was missing a shower curtain. Your comments were reviewed by the staff, and we will be working to review our cleanliness standards and inspection procedures to ensure that our rooms are meeting our own high standards. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience