Dear Abby, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Further, we regret if the breakfast choices were not to your taste, and we will discuss them with the team concerned for better options. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Stacey, Thank you for staying with us. We are sorry for the inconvenience caused by the lack of cleanliness and the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Hunter, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely,Hotel Management

Dear Krishna, Thank you for your heartwarming words and wonderful review. We are glad to read your overall experience was positive, and we look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

Dear Sydney, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear christine, Thank you for taking the time to share your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment, so we are sorry that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. We look forward to welcoming you for the flawless stay you deserve.Sincerely,Hotel Management

Dear Patty, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Jeff, We are glad you have chosen to stay at our hotel. It is nice you had a pleasant time at our location. Your remarks about the check-in staff are appreciated. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and apologize for any inconvenience you faced during your stay. Your comments regarding the absence of coffee, ice availability, and breakfast options are duly noted. Rest assured, we are actively addressing these issues to enhance the overall guest experience. Your insights are valuable, and we genuinely appreciate your patience. Please feel assured that we are committed to making improvements based on your feedback. We hope to better serve you in the future and provide a more satisfying stay. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear David, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so and apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Angela, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Shalinda, We appreciate your feedback on your recent stay. While we're glad you took notice of the breakfast offerings, we apologize if it didn't meet your expectations. We aim to provide a convenient and satisfying breakfast experience, and we'll consider your comments for future improvements. If you have any specific preferences for breakfast items, please feel free to share, and we'll do our best to accommodate them. Thank you for choosing us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Riley, We're genuinely sorry to read about your experience and apologize for any discomfort or inconvenience you encountered during your stay. Ensuring the safety and well-being of our guests is our top priority, and we regret that you didn't feel secure. Your feedback about the loud atmosphere and unpleasant smell is concerning, and we will address these issues to make immediate improvements. We appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to evaluate our hotel. While we're pleased that you loved our staff, we apologize for your allotted suite not meeting your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have forwarded your concerns to our housekeeping team and will take the necessary steps to ensure that our rooms are thoroughly cleaned and maintained to the highest standard. We hope to have the opportunity to welcome you back and provide you with a clean and comfortable stay in the future.Sincerely,Hotel Management

Dear Joshua, Please accept our apologies for not meeting your expectations during your visit. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.SincerelyHotel Management

Dear James, Thank you for your feedback regarding your recent stay. We're delighted to hear that you had a pleasant experience during your stay at our hotel. Our team appreciates your kind words about their helpfulness. While we're pleased to know that you found the room clean and quiet, we apologize for the broken shelf in the closet. Your feedback is valuable, and we'll work on addressing such issues. Thank you for choosing to stay at our hotel, and we look forward to welcoming you again in the future.Sincerely,Hotel Management

Dear Christopher, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Andrew, We're delighted to hear about your fantastic experience at Extended Stay America! We hope you had a comfortable visit. If you have any specific feedback or suggestions to help us improve and make your next stay even better, please feel free to share. We appreciate your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Carol, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations, and we regret your disappointment with our breakfast selections. Your honest comments will be shared with our associates, and we will use them for future improvements. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to share your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our concerned department to ensure that such incidents do not occur in the future. We genuinely hope you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

Dear William, Thank you for reviewing your stay with us. It is nice to read that we met the majority of your expectations. We are delighted that you enjoyed our friendly and exceptional hospitality. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. However, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management

Dear Princess, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Rhonda, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our competitive pricing and comfortable suites. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Erly, Thank you for being our guest. We are sorry for not meeting your expectations. Our front desk team is always available to help you, and we shall check with them as to what went wrong and if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Ryan, We truly appreciate you taking the time to share your recent experience at our hotel. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we believe we are a great value relative to of many other hotels in the area. Therefore, we are glad meeting your expectations regarding the price you paid.Thank you once more for your feedback, and we hope you will give us the opportunity to host you again on your next visit to Atlanta.Sincerely,Hotel Management

Dear John, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the poor cleanliness and the issues you encountered during your stay. We understand that this is not the level of service we strive to provide our guests, and we appreciate you bringing it to our attention. We will notify our housekeeping team to ensure that this does not happen in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Guest, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for and that you very much deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

Dear Tony, It was a pleasure to read your fantastic review of Extended Stay America. We're thrilled to hear that you had an enjoyable stay with us. Our team takes pride in ensuring a clean and comfortable experience for all our guests. It's wonderful that you found the room up to your expectations and appreciated our friendly staff. Your satisfaction is our goal, and we're so glad you enjoyed your time here. We look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Management