Ratings based on 662 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Mexico Beach, Fl.

Cookies will get you just so far....

Posted 16-Sep-2014
Pros: Location. Cookies. That's all folks....
Cons: Customer service. Teamsmanship. If you are on staff and walk past a dirty dish in the hall twice. You should be fired.
Location: It's Buckhead. In Atlanta. Pick your poison.
Well, it was not the stay I had hoped for. Other than one valet and Robert the bellman, there was no customer recognition throughout the 3 day stay. My encounters with the front desk were on a daily bases as I was hoping to extend my booking by 1 night. Turns out, they were sold out, but do I have to ask the same desk person the same question 3 days running? On a separate stay in Atlanta, at The W across the street, every employee encountered knew my name by the 2nd encounter. That's customer service. Now to the room. King Suite. 2nd floor. End of hall. Room 244. Nice view of 1 exceptionally large dumptster, and 2 regular sized. These dumpsters were emptied at 4:00 am on both Saturday & Monday. Whole process time. 1.5 hours. Not so nice. Bonus on Monday at 3:00am was the grease pumper truck that had his engine revved for about an hour before the dumpster guys got there. No sleep to be had here. Room should be turned into office space. There was another interesting noise in the bathroom. Crickets. Living in the bathroom vent shaft. Restful I guess. Till the dumpster dance. Housekeeping. Not so much. No coffee in room 1st morning. Had to call down. None 2nd morning. And no cups. But the grounds from day 1 were still there. Random dish or cup or trash, left in hall way for hours as I watched employees walk by on my way down the looong. hall. But, the cookies were good. Just don't expect much more.
3 out of 5
by A verified traveller

Could had been better!!!

Posted 4-Aug-2014
Customer service was awful!!! Our room itself was great but the shower didn't drained properly, 1 light bulb on our room was out and I absolutely HATED the fact that their was NO fridge in the room!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, lady in the breakfast buffet was Rude

Posted 29-Jul-2014
Nice hotel, lady in the breakfast buffet was Rude. The people at the front deal were nice. Really liked the room and locating.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 29-Jul-2014
Pros: Location
Cons: Get a pool
Location: Love the area and there was great shopping, theatres, and everything within walking distance for a great time out on the town.
Nice hotel, wish there was a pool within the hotel, however the hotel, staff, and location was really nice....
5 out of 5
Recommended
for Everyone
by A verified traveller from Akron Ohio

Excellent location. Very pleasant,helpful staff.

Posted 14-Jul-2014
Pros: The staff members are courteous, pleasant and radiating with smiles.
Cons: The lights in the bathroom, particularly the vanity need to be brighter.
Location: This location is very well surrounded by shopping ,restaurants and many other amenities. You can take stroll in the park nearby and there is a church
We had a very pleasant and comfortable stay. We were greeted on arrival . The staff cared for needs. We will definitely stay in this hotel chain in future.
3 out of 5
by A verified traveller from memphis

Service Sucks

Posted 9-Jul-2014
My family and I booked the Doubletree for a long weekend trip. Upon our arrival we quickly realized there would be problems with our choice of hotel. We arrived two hours after check in and our room along with at least four or five other families were not ready, Every evening of our stay guests were in the lobby waiting because their rooms were not ready. Room service was slow, two nights housekeeping never showed up, and we had to call multiple times for towels.
5 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham, AL

Great hotel experience.

Posted 6-Jul-2014
Pros: The location was great, it was clean, modern, comfortable and friendly.
Cons: Shower
Location: Great location.
The stay was great, friendly staff, spacious, clean, very comfortable, modernized rooms. Warm cookie on arrival was a nice touch. Shower could use some basic maintenance, trim pieces were missing, shower valve was tricky (old) and shower head was loose from wall. I got warm water, my wife figured out how to get the water hot. Parking was in an adjacent parking deck, not really convenient, but it is downtown Atlanta, and they do offer valet parking, but we did not inquire about the cost, if any.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nashville, TN

Great Stay at this classy hotel

Posted 6-Jul-2014
We were very impressed with this hotel. The decor was lovely and the staff was great. The valet guy even helped us to save money on parking. I would highly recommend it.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 20-Jun-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 20-Jun-2014 on Hotels.com