Ratings based on 678 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from New York

Good Hotel But Horrible Group Travel Experience

Posted 15-Oct-2014
I booked an 8 room room-block with this hotel for a business trip through Expedia last month. Prior to the trip, the arrival dates of two guests changed so I called Expedia to edit the reservation. Expedia called the hotel, made the changes and then I also called the hotel to confirm the change. All was well, so I thought. Once at the hotel, the hotel staff claimed that they never received a call or fax regarding the reservation check-in change and charged us for the 3 nights that we did not stay there. Upon speaking to Expedia and having substantial documentation that we spoke to a specific staff member at the hotel, had documentation of the fax, and confirmation numbers noting the change, the staff insisted I was lying and refused to refund me for the charge. Thankfully, Expedia credited me the charge but the staff at this hotel was completely unwilling to work with me, called me a liar, and made my stay uncomfortable. I plan travel for a large company and I will NEVER book our employees at this hotel ever again. The hotel itself is nice, clean and in a good location but these sour experience ruined it all for me.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Oct-2014
Pros: quiet room and clean
Cons: ice machine not working on floor, fitted sheets are too small kept popping off the bed, charging for internet is ridiculous, parking expensive
Location: close to shopping
located close to our friends, visiting atlanta for the weekend our fourth time here first time staying at the Doubletree
4 out of 5
Recommended
for Everyone
by A verified traveller from Milkwaukee, WI

Convenient location tucked away from the busyness

Posted 14-Oct-2014
Pros: Friendly staff. Great location. Very clean.
Cons: My wife said that there was some loud noises late at night from other guests that were out late. Nothing the staff could have done.
Location: Perfect location. Right in the heart of Peachtree. Steakhouses, breakfast joints, some franchises (chick fil a, starbucks)
Wife and I went to visit family for the weekend. Didn't check in until 11pm which was no problem (still ate my cookie). They always had a shuttle ready that could take us 3 miles from the hotel (this distance is all you really need with their location). Was recommended an amazing breakfast joint (flying biscuit) that was a few blocks away. They let us leave our bags in a locked closet when we went because we had already checked out.
1 out of 5
by A verified traveller

Worst ever --

Posted 11-Oct-2014
Pros: Nothing -- very angry with mgt
Cons: Staff, manager etc
Location: Buckhead
Paid in full for the room a month ago -- hotel gave our room away ! The room was PAID in full ,will never do business again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Wilson, NC

Midtown

Posted 23-Sep-2014
Pros: The staff were very kind and helpful
Cons: It would've been nice to have maid service ONCE during our 4 day stay. We ran out of kleenex and toilet paper. Had to ask for extra towels,etc.
Location: Location was fantastic. Walking distance to marta.
The hotel was excellent aside from the fact that during a 3 night stay our room was NEVER cleaned. That was disturbing. The staff were friendly and helpful but the maid service had MUCH room for improvement.
2 out of 5
by A verified traveller from Mexico Beach, Fl.

Cookies will get you just so far....

Posted 16-Sep-2014
Pros: Location. Cookies. That's all folks....
Cons: Customer service. Teamsmanship. If you are on staff and walk past a dirty dish in the hall twice. You should be fired.
Location: It's Buckhead. In Atlanta. Pick your poison.
Well, it was not the stay I had hoped for. Other than one valet and Robert the bellman, there was no customer recognition throughout the 3 day stay. My encounters with the front desk were on a daily bases as I was hoping to extend my booking by 1 night. Turns out, they were sold out, but do I have to ask the same desk person the same question 3 days running? On a separate stay in Atlanta, at The W across the street, every employee encountered knew my name by the 2nd encounter. That's customer service. Now to the room. King Suite. 2nd floor. End of hall. Room 244. Nice view of 1 exceptionally large dumptster, and 2 regular sized. These dumpsters were emptied at 4:00 am on both Saturday & Monday. Whole process time. 1.5 hours. Not so nice. Bonus on Monday at 3:00am was the grease pumper truck that had his engine revved for about an hour before the dumpster guys got there. No sleep to be had here. Room should be turned into office space. There was another interesting noise in the bathroom. Crickets. Living in the bathroom vent shaft. Restful I guess. Till the dumpster dance. Housekeeping. Not so much. No coffee in room 1st morning. Had to call down. None 2nd morning. And no cups. But the grounds from day 1 were still there. Random dish or cup or trash, left in hall way for hours as I watched employees walk by on my way down the looong. hall. But, the cookies were good. Just don't expect much more.
3 out of 5
by A verified traveller

Could had been better!!!

Posted 4-Aug-2014
Customer service was awful!!! Our room itself was great but the shower didn't drained properly, 1 light bulb on our room was out and I absolutely HATED the fact that their was NO fridge in the room!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, lady in the breakfast buffet was Rude

Posted 29-Jul-2014
Nice hotel, lady in the breakfast buffet was Rude. The people at the front deal were nice. Really liked the room and locating.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 29-Jul-2014
Pros: Location
Cons: Get a pool
Location: Love the area and there was great shopping, theatres, and everything within walking distance for a great time out on the town.
Nice hotel, wish there was a pool within the hotel, however the hotel, staff, and location was really nice....
2 out of 5
Recommended
for Getaway With Friends
by Dontae from Memphis

Posted 22-Jul-2014 on Hotels.com
It was ok but not what we expected the room was not clean the housekeeping was terrible..wifi was the only thing great about this hotel will not stay again..