Gazebo

Reviews of Candlewood Suites Atlanta West I-20, an IHG Hotel

2.5 out of 5
Candlewood Suites Atlanta West I-20, an IHG Hotel
913 Bob Arnold Blvd, Lithia Springs, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 178 out of 354 reviews" "
Rating 8 - Good. 105 out of 354 reviews" "
Rating 6 - Okay. 33 out of 354 reviews" "
Rating 4 - Poor. 28 out of 354 reviews" "
Rating 2 - Terrible. 10 out of 354 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
It was nice!
Stayed 2 nights in Mar 2024

6/10 Okay

Michele

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
It was convenient to where I needed to be. The microwave handle was broken, screen had a whole in it, the arm of the chair had a tear in it.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you Michele, for sharing your experience during your stay at our hotel. We appreciate the feedback and hope that you will give us another try so that we can show our commitment to ensuring a wonderful stay.

6/10 Okay

Jamila

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 4, 2024
Thank you Jamila, rating your stay. We are striving for 5 of 5 and if you care to share any feedback on how we can make it better we would greatly appreciate it.

10/10 Excellent

Shaneef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean easy parking
Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 4, 2024
Thank you Shaneef, for your review of your stay at our hotel. We look forward to seeing you again.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst property I have ever stayed. I’m glad I put my suitcase in the shower because I woke up with bed bug bites. When I left I told them everything and they didn’t care. They said I booked through a third party and said it wasn’t our problem.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the interstate. The different types of restaurants near by.
Stayed 3 nights in Nov 2023

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Lois

Liked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

DAVID

Disliked: Staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Katrina

Stayed 2 nights in Oct 2023

4/10 Poor

Khat

We checked in, exhausted from a long drive, and after a few minutes realized there were little bug traps in the room with bugs in them. I had turned on the sheets by this time and went down to the lobby to ask for a different room. They had no other rooms. We checked out and went to a nearby hotel paying double unfortunately. After a few phone calls I was told that our stay would be refunded but it took two more calls a week later to actually see that money. I am still waiting on our $25 deposit, have called twice , but I think because we did not actually stay there it will be difficult for them to refund the deposit. We found the room dingy in the kitchen area because everything was repainted a grey although the sheets appeared clean and the bathroom was clean. The thermostat was grimy. Not impressed.
Stayed 2 nights in Oct 2023

4/10 Poor

Kary, Powder Springs

Travelled with family and small children
Disliked: Amenities
it was peaceful
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dee on Oct 12, 2023
Thanks for your feedback

4/10 Poor

Shana

Travelled with partner
Disliked: Property conditions & facilities
The property itself was ok, but our room had no A/C. When we asked to have someone check it out, we were given a fan. Thankfully, it wasn’t too hot outside, but the room was still between 75-78 degrees during our stay.
Stayed 1 night in Sep 2023
Response from Dee on Oct 12, 2023
Thanks for your feedback

10/10 Excellent

Shamika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exceeded our expectations for the rate. Modern decor & appliances in our suite . Very roomy for our family & great location to SIX FLAGS , WALMART , AIRPORT & very accessible to shopping & area attractions downtown ATL. The pool & grill area was an added plus during our holiday family trip, all above items were great - but Mrs Shirley from the housekeeping staff was stellar nothing went unnoticed or undone even during Labor Day Weekend .
Stayed 3 nights in Sep 2023
Response from D.Hines on Sep 5, 2023
Thanks so much for your feedback. Mrs. Shirley is one of our favorable housekeepers. She always come to work with a smile and is ready to work. Thank you so much for your review and next time you are in the area please stop by and stay with us again.

10/10 Excellent

Geraldine

Liked: Amenities
Super Great Stay. Very Relaxing & They Even Lock The Front Doors At Night Which Made Me Feel Safe.
Stayed 1 night in Aug 2023
Response from Dee on Aug 28, 2023
Thanks for your feedback...

8/10 Good

DAndre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean and staff was very helpful and friendly
Stayed 7 nights in Jul 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

6/10 Okay

keyona

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Check in was quick and easier. Desk clerk could have been a tad but friendly and less serious. There was a dirty bowl among the dishes. But the room was spacious and had everything we needed. Hotel was small and quaint I appreciated that easier to get in and out.
Stayed 2 nights in Aug 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

10/10 Excellent

Enna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful stay, but housekeeping needs work
All was good with our stay there. Heidi was quite lovely, professional, and efficient. Did a great job making us feel welcome and orienting us to the facility and available amenities. Two comments: There was a dead roach in the hallway. Maid service should have been taking care of that. Bad enough that there are roaches there (didn't see any in our room), but cleaning folks should not have missed that. Seems that in GA, roaches are an an acceptable part of life, sight, but as an FYI, for folks from other places, it is not. Tried to get some towels from housekeeping after our first night, and that was unsuccessful.
Stayed 2 nights in Jul 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
AAA
Stayed 5 nights in Jul 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

8/10 Good

Jennie

Stayed 4 nights in Jul 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

8/10 Good

Casey, Lubbock

Stayed 1 night in Jul 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

6/10 Okay

Debora

Stayed 2 nights in Jul 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

6/10 Okay

Harriet

Stayed 6 nights in Jun 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from DHines on Aug 15, 2023
Thanks for your feedback.

10/10 Excellent

ALEXIS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and very nice. The lady at the front desk Heidi was amazing. She had such a great spirit about her and made my trip worth while. Great customer service. I will definitely be coming back here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Janine

Stayed 1 night in Jun 2023

10/10 Excellent

James

Stayed 2 nights in May 2023

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Staff were pleasant and helpful.
Stayed 2 nights in Mar 2023
Response from D Hines on Apr 4, 2023
Thank you for you feedback..

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from D Hines on Apr 4, 2023
Thank you for you feedback..

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2023
Response from D Hines on Apr 4, 2023
Thank you for you feedback..

6/10 Okay

Cyrus

Liked: Cleanliness, property conditions & facilities, room comfort
Once getting my key card I found a couple in there still. Even tho their stay was over.
Stayed 1 night in Feb 2023
Response from D Hines on Apr 4, 2023
Thank you for you feedback..

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from D Hines on Apr 4, 2023
Thank you for you feedback..

10/10 Excellent

Kaynita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay no issues
Stayed 2 nights in Jan 2023

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Overpriced outdated hotel
Room was large, although I had a bedroom suite with a King bed. Room, furniture, and rug was old, dusty. Bathroom. Barely had basic towels, although very roomy. Bathtub had rust corrosion. Kitchen was very outdated, although had everything you need to cook and eat in room. There was no drive pass thru to load and unload luggage. There was no extra linen or pillows in the room for the sofa bed. Hotel was located among many other hotels in the area, that were more updated and less expensive. I overpaid for this room compared to the many comparable options in that area. Lamps were rusted and dirty. Free Wifi, free laundry services, and free parking were the highlights of this stay.
Stayed 1 night in Dec 2022

10/10 Excellent

TINA, Frankfort

Travelled with family
Liked: Cleanliness, staff & service
Everything was great. The room was very clean. The staff was very nice.
Stayed 2 nights in Dec 2022

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022

4/10 Poor

Stella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken Room
Stayed 1 night in Sep 2022

2/10 Terrible

Brian

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really dirty. Floor sticky, walls dirty, hair in bathroom, food stuck on the chairs, found food trash in cabinets near silverware, marajuana smoke in hallways, took cold showers because no hot water. Was quiet though. Avoid this one.
Stayed 6 nights in Aug 2022

6/10 Okay

Andree D.W.

Travelled with family
Liked: Staff & service
Main highway near by with shops in area
Stayed 4 nights in Aug 2022
Response from Bracken on Aug 15, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tashia B Guest Service Supervisor

4/10 Poor

Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under construction, but still had issues. My wife wouldn’t get in the pool after first day. They never cleaned it. Full of old nasty leaves that were rotting. We stayed a for 9 days and hot water was an issue every day
Stayed 13 nights in Jul 2022

10/10 Excellent

Janeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate for extended stay
Stayed over 4th of July. Very well stocked with dishes for 2 in suite. Beds were comfy and tv plus channels were excellent. I only wished we could have stayed more days.
Stayed 1 night in Jul 2022
Response from Bracken on Aug 15, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Maybe next time you will get a chance to stay longer!!! Sincerely, Tashia B Guest Service Supervisor

4/10 Poor

Megan, El Paso

Stayed 1 night in Jul 2022

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Crystal, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was really nice but the hotel was under renovations which was not disclosed on website so they would beat and bang during the day so forget about a nap. the room wasn't very clean and the cabinet doors were half hanging off, doors wouldn't close and the mess of weed, mostly outside which I know isn't the hotels fault.
Stayed 7 nights in Jul 2022