Reception

Reviews of Best Western Gwinnett Center Hotel

2.5 out of 5
Best Western Gwinnett Center Hotel
3670 Shackleford Rd, Duluth, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1005 reviews" "
Rating 8 - Good. 272 out of 1005 reviews" "
Rating 6 - Okay. 70 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Erick, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location & quiet area. Price reasonable. Great staff. Nice breakfast.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Thank you for having stayed with us, Erick. We are delighted that you liked the location,price, staff AND breakfast. So come again.

10/10 Excellent

shannon

Liked: Cleanliness, amenities
Location
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 15, 2024
Dear Shannon, Thank you for rating us 5 out of 5. You are so correct that we have a great LOCATION. Indeed, we are surrounded by shops, restaurants and malls. We are also just one block off of the interstate and just 20 minutes from Downtown Atlanta. Thank you so much for having stayed with us.

10/10 Excellent

Cindy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place very clean. Great hospitality front desk great manager. John is wonderful. Help me with everything where I was saying there.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Cindy,Thank you for your long visit with us. We are so glad that you feel that our hotel is "very clean". We DO have a GREAT housekeeping department. We appreciate YOU.

10/10 Excellent

Sandeep

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Dear Sandeep, Thank you for your kind rating of 5 out of 5. We hope that you had a chance to enjoy the many attractions very near us, such as the gorgeous BAPS Temple, made from white marble. It is just down the road.Thank you for having stayed with us.

10/10 Excellent

LaShaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel could use a bit of an upgrade because the shower was old & kind of rusty but everything was clean
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
Dear LaShaka,We are so glad that you felt "everything was clean". And thank you for giving us a rating of 5 out of 5. Do come again.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Very kind employees. Nice breakfast convenient to eat there and to go. Very clean. Delicious Indian food nearby!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 13, 2024
Dear Maria, Thank you for your nice rating of 5 out of 5. We are so glad that you feel that we have "very kind employees". And you are absolutely correct that there is "delicious Indian food nearby". In fact, there is a large Indian mall down the road, as well as several Indian restaurants, one just behind the hotel. We hope that you will return in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very professional and friendly! 10/10
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Dear Jennifer, Thank you so much for rating us a 10 out of 10. We really appreciate that and we are so happy that you feel that "everyone was very professional and friendy!". Do please consider us your home when you are in the Atlanta area.

4/10 Poor

Todd

Disliked: Property conditions & facilities
Fairly clean but definitely old property. Needs renovating!!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Todd,Thank you for staying with us. We installed new carpet and new furniture just year before last. We are so sorry that you feel we need to renovate. But we wish you well in your future travels. Do come again.

10/10 Excellent

Cindy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel very safe I’ve been here for a while John the manager is great. Even the lady that comes on the weekends. I forgot her name but she is great. Also very kind service with a smile room very clean cleaning service great.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Dear CindyWe have been happy to have you and your daughter here with us and we are so glad that you feel "safe" and that your room is "very clean". We VALUE you.

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, & cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 8, 2024
Dear James,Thank you for your rating of 5 out of 5. You are very right: We ARE in a "great location", with malls, shops and restaurants all around us. We sit right at the entrace of Little Korea so in addition to regular shops and restaurants, there are many Asian places, as well. We hope that you will consider us your home when you are in the Atlanta area.

8/10 Good

Wenny

Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 29, 2024
Dear Wenny,Thank you for having stayed with us. We VALUE you and hope that you will return in the future.

10/10 Excellent

Malcolm

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 13, 2024
Dear Malcolm,Thank you for your nice rating of 5 out of 5. We hope that you had a chance to visit the two malls just down the road, while you were here. And of course, all the delicious restaurants all around the hotel, specifically the two just across the street. We hope that you will consider us your home when you are in the Atlanta area. Do come again.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and close to nice restaurants
Stayed 2 nights in Mar 2024
Response from Jonathan on Mar 20, 2024
Dear Michael,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Best Western.It was our pleasure to have you as our guest, and we're delighted to know that we provided you with a comfortable and enjoyable stay. Ensuring our guests' satisfaction is our top priority, and your kind words reaffirm that we are meeting that goal.We take great pride in being a place where guests can relax and unwind, and we're glad that we could contribute to making your visit memorable. Your appreciation means the world to us, and we hope to have the pleasure of welcoming you back in the near future.If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to the opportunity to host you again soon!Warm regards,Jonathan BellangerFront Office Manager Best Western Gwinnett Center

8/10 Good

Robert

Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Dear Robert, We appreciate SO MUCH, you having stayed with us. We hope that you had a chance to visit some of the shops and restaurants surrounding our hotel. Do consider us your home when you are in the Atlanta area.

10/10 Excellent

Mykola

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Dear Mykola, Thank you for your rating of 5 out of 5. We really appreciate it but we so more appreciate you having stayed with us. We hope that while you were with us, you had a chance to have breakfast in our breakfast room and to have experienced some of the restaurants around us. Once again, thank you for being our guest.

10/10 Excellent

Carlton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great welcome by front desk!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 14, 2024
Dear Carlton, We are so glad that you felt welcomed by our front office staff and we appreciate you having stayed with us. Do please consider us your home, when you are in the Atlanta area.

8/10 Good

Christianna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Breakfast wasn’t good but it was clean, quiet & safe. Staff was okay!
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
Dear Christianna, Thank you for having stayed with us. We wish you well in your future travels.

10/10 Excellent

Putu Sandra

Good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 9, 2024
Dear Putu Sandra, Thank you for your rating o 5 out of 5. We are so happy that you stayed with us and we hope that you will consider us your home when you are in the Atlanta area. We have many malls, shops and restaurants all around the hotel for you to enjoy. Do come again!!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great, very clean.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 5, 2024
Dear Michael, Thank you for your rating of 5 out of 5. We are so glad you enjoyed our hot breakfast and that you felt we are clean. Do come again.

10/10 Excellent

Blanca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee is GREAT!
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 1, 2024
Dear Blanca,Thank you for your rating of 5 out of 5. We really appreciate it and we are so glad you liked our coffee!! Perhaps you liked our pancakes as well. Do come again.

10/10 Excellent

Jaeseok

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. We wanted to visit Korean restaurants near the place, and it was convenient to go there during our stay. The hotel was clean, and the staff were all kind. Nothing unsatisfactory.
Response from Guest Services on Jan 22, 2024
Dear Jaeseok, Thank you for your rating of 5 out of 5. You are absolutely correct that our location is excellent. We have many Korean guests at our hotel precisely because we are in "Little Korea" and have so many restaurants and shops around us. We value your communitiy and hope that you will consider us your home when you are in the Atlanta area.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Dear Jeffrey, Thank you for having stayed with us. We appreciate it so much and we hoped that you had a chance to visit one of the many restaurants surrounding our hotel and that you had our breakfast buffet in the morning. Do come again.

10/10 Excellent

Aydee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying here 2nd time and its a great place !
Stayed 6 nights in Jan 2024
Response from Guest Services on Jan 15, 2024
Dear Aydee, Thank you for your rating of 5 out of 5. We really appreciate that and we are so happy that you feel that our hotel is "a great place". Do please consider us your home when you are in the Atlanta area.

10/10 Excellent

Earline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't have asked for a nicer place with excellent front desk help. I was running late, but I called about my reservation and was quickly relieved to find my room would be held. Everything was excellent.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Dear Earline, Thank you so much for your rating of 10 out of 10 and for having stayed with us. We are so glad that you felt that "everything was excellent" and that we have "excellent front desk help". DO please consider us your home when you are in the Atlana area.

6/10 Okay

Thomas

Travelled with family
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Dear Thomas, Thank you for staying with us. We appreciate you so much. We hope that while you were here, you had time to visit Georgia's LARGEST mall, which is just down the road from us. And of course, we hope that you enjoyed our breakfast buffet each morning. Do come again.

4/10 Poor

Liza

Business traveller, Travelled with partner
Disliked: Amenities
I’m still waiting for $150 deposit back
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 10, 2024
Dear Liza, Upon arrival, we do not ACTUALLY charge a 150.00 deposit. The only time you will be charged is AFTER check out, if you SMOKED. Otherwise, we just keep your card on file IN LIEU of a deposit. So unless you smoked, there was no charge to your card.

8/10 Good

Martin Pontbriand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 11, 2024
Mr Pontbriand, We appreciate that you stayed with us twice this month, once on your way to Florida and once on your way back.It was a great pleasure to meet you and to talk about French with us. Please consider us your home when you are in the Atlanta area.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this BW; I would stay again; staff and accommodations were just what I needed for my stay. Thank you!
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 10, 2024
Dear Rosa, Thank you for your review and for having stayed with us. We are so glad that you felt like our property was just what you "needed". Do come again!!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very centralized location. Many entertainment, dining and shopping options nearby. Staff is always helpful and pleasant.
Stayed 5 nights in Dec 2023
Response from Guest Services on Jan 10, 2024
Dear Charles, You are correct when you say that there are "many entertainment, dining and shopping options neaby". There certainly are. Thank you so much for having stayed with us.

2/10 Terrible

Alan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misleading rating Worse hotel experience Welfare queens and thugs
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 10, 2024
Our only hope is that others here reading this review will read the many positive reviews surrounding it and take into account the choice of words used and take the review for what it is . . .

8/10 Good

Quyen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean and friendly staff.
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 5, 2024
Thanks for having stayed. We appreciate it.

10/10 Excellent

Fitzroy

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Dear Fitzroy, Than you for your rating of 5 out of 5. We really appreciate that and we were so glad to have you with us. I hope that while you were here, you had a chance to visit one of the many restaurants all around the hotel and within walking distance. DO come again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Breakfast not served well.
The hotel seldom refills food for breakfast, often resulting in a lack of options.
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
We sorry you weren't happy with our breakfast. When you said that we "seldom" refill the food, you must have meant in the few days of your stay. Indeed, we were waiting on a shipment of food because we did get low. And we apologize to you for that.. We wish you well in your future travels.

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 27, 2023
Dear Belinda, Thank you for your rating of 10 out of 10. We really appreciate you having stayed with us. We hope that while you were here, that you had a chance to enjoy our 24 hour coffee and tea station, along with hot chocolate and fruit water. We hope that when you come to Atlanta, that you will consider us your home.

10/10 Excellent

Frascaty

Stayed 1 night in Dec 2023
Response from Guest Services on Feb 5, 2024
Dear Frascaty, Thank you for your rating of 5 out of 5. We appreciate you having stayed with us.

10/10 Excellent

Troy

Travelled with family
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 21, 2023
Dear Troy, Thank you for your rating of 5 out of 5 but more specifically, thank you for having stayed with us. We really appreciate it and we wish you the BEST Christmas.

8/10 Good

Shiwoo

Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 19, 2023
Dear Shiwoo, Thank you for having stayed with us. We hope that you enjoyed our hot breakfast and that you had time to explore all the shops around the hotel. Do come again!!

10/10 Excellent

Christian

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 13, 2023
Dear Christian, Thank you for having stayed with us and for rating us a 5 out of 5. We really appreciate it and we hope you will come again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second timer at nice hotel
Second time staying here in last couple of months. This is far better than other hotels I have stayed at close by. The front desk staff is very professional, felt like I was checking in to a high end (aka more expensive hotel). Hotel room was nice, and quiet. Not a hotel breakfast fan, but the breakfast provided was above average. Lots of places to eat in the area. Will stay here again in near future. The only thing I would change would be power outlets on both sides of the bed.
Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 5, 2023
Hi Robert, Thank you for your nice rating of 10 out of 10. Thank you so much for saying that our staff is "very professional". You are absolutely correct in saying that there are "lots of places to eat in the area". The hotel is surrounded by wonderful restaurants, two just across the street. Do please come again!!

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 5, 2023
Dear Tyler, Thank you for your rating of 10 out of 10. We really appreciate you having stayed with us and hope that you will consider us your home when you are in the Atlanta area. Do come again!!

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 27, 2023
Dear Richard, Than you for your rating of 5 out of 5. We really appreciate it and we hope that while you were here, that you had a chance to visit one of the three restaurants in our block and also the Asian Farmers Market, down the street. Once again, thank you so much for having stayed with us and do come again!

10/10 Excellent

Duong

Stayed 1 night in Nov 2023
Response from Guest Services on Dec 19, 2023
Dear Duong,Thank you for your kind rating of 5 out of 5. We appreciate you having been our guest and we hope that you had time to try out our pancake maker while you were with us. We hope that you visit us again soon.

10/10 Excellent

Buying

Stayed 1 night in Nov 2023
Response from Guest Services on Dec 19, 2023
Thank you Buying, for having been our guest and especially, thank you for your rating of 5 out of 5. We hope that you will consider us your home when you are in the Atlanta area.

10/10 Excellent

Tomas

Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 21, 2023
Thank you Tomas, for having stayed with us. We hope that you got a chance to enjoy our hot and free breakfast while you were with us. Do come again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 20, 2023
Dear Maria, Thank you for your rating of 10 out of 10. We realy appreciate it and we appreciate more, you having stayed with us. Do come again!

10/10 Excellent

Layne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I was incredibly impressed with the service and the cleanliness of this hotel. Seldom in a mid range hotel do you get your room cleaned daily anymore, but not only was the room clean and fresh towels provided, but the desk was friendly and the breakfast was excellent. I will definitely stay here again when I come to the area.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 16, 2023
Dear Layne,It pleases us so much that you were "incredibly impressed" with our service and "the cleanliness of this hotel". We are SO glad that you "will definitely stay here again when" you "come to the area." Please do!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Bed was okay, it could have been little better. Only thing I didn't like about this place is that front desk is not 24 hour. It was 4:30 am and front desk was locked up.
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 14, 2023
James, We are so sorry that you felt our front desk was "locked up". Perhaps, the clerk had stepped away for a moment? But there is no way it CAN be locked up. There is no door or gate. It's an open desk faceing into the lobby and is STAFFED 24 hours. Once again, if there was no one there at the time you came to the desk, we DO apologize. We can only assume the clerk had gone to the bathroom or was delivering something to a room. Please know that we will look into this. We appreciated you having stayed with us and we wish you well in your future travels.

4/10 Poor

Eun Young

Disliked: Cleanliness, property conditions & facilities
They need to do more pesr control to get the cockroach out of the building.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 13, 2023
Indeed, we do have a pest control program that comes regularly, every month. I'm sorry they missed that cockroach you saw. We wish you well in your future travels.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in a hotel that clean and well kept. Friendly service and delicious breakfast.
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 12, 2023
Dear John, Thank you for staying with us and for saying that our hotel is "clean and well kept". We do try. Do come again.

10/10 Excellent

Jinhong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. The room is clean. The staff aew very welcoming. They also reminded me of the delicious restaurants nearby.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 31, 2023
Yes sir, Indeed, there are many restaurants all around us with three on our block, within walking distance. And of course many other within 2-5 minutes driving time. Shops galore, also. Thank you so much for saying that our "room is clean". Do please come again!!