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Reviews of Motel 6 Smyrna, GA - Atlanta

2 out of 5
Motel 6 Smyrna, GA - Atlanta
5300 South Cobb Drive, Mableton, GA

Reviews

6.2
Rating 10 - Excellent. 184 out of 828 reviews" "
Rating 8 - Good. 158 out of 828 reviews" "
Rating 6 - Okay. 164 out of 828 reviews" "
Rating 4 - Poor. 121 out of 828 reviews" "
Rating 2 - Terrible. 201 out of 828 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Dawn

Travelled with family, Travelled with pets
Liked: Staff & service
Limited dining choices outside of fast food. There was no chair in our room from which to sit to dine. The remote would not change TV channels. Outside access door never closed properly. Ice was only accessible from front desk clerk. Front desk clerk did assist with obtaining a chair.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Dawn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

donna

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I like that it was right off the freeway and it was closed to shopping area but I had a problem with the room not being clean the bathroom was dirty toilet was not clean and the sheets on the bed had stains on them. It was trash all in the hallway leading to the room then when I got in the room it was worse, I was really tired I just put the bed linen I brought with me over the bed so I can get some sleep. The next day I asked house keeping for a broom so I can sweep the room she one minute but I never received it. I brought cleaning supplies with me just in case I have a problem with the bathroom not being clean. It’s in a good location they just need to clean it up a lot better than they are doing.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here numerous times and always satisfied
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Carla,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Latanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Latanya,Thank you for the amazing review! Maz K.#Team6

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024

8/10 Good

Latanya

Stayed 2 nights in Mar 2024

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a hole in the wall..
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Malik

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Malik,Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

Marvin

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Marvin,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

2/10 Terrible

Larry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the start. Checked in and the front desk person asked for a tip. The only thing you smell in the front lobby is weed. Got to the room it was dirty galway covered in garbage. Bathtub unusable had been painted and paint was chipping off everywhere. microwave in pieces and just propped together fridge didn't work burn holes in the bedding.. When checking out this morning condom wrappers at the front door. We did take pictures so we didn't get blamed for any of the damages if anyone would like to see them.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Larry,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff exhibited a lack of professionalism throughout my stay, as evidenced by the persistently unpleasant odor in the room and the continuous disturbances originating from the hallways. The disruptive noise, characterized by loud voices, arguments, and even the involvement of law enforcement, greatly deviated from my desired experience.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Jonathan,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

8/10 Good

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Marvin,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

QUASHANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to relax for a bit
Response from Brand Experience Team on Feb 27, 2024
Hi QuashandraThanks for your review, we really appreciate the support. Lilith#Team6

4/10 Poor

Nakia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Nakia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Mother

Stayed 1 night in Jan 2024

8/10 Good

QUASHANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay overall! Very helpful front desk.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi QuashandraWe’re glad you enjoyed your stay! Lilith#Team6

10/10 Excellent

OLUMIDE

Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was certified
It was a good experience
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Tara, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Tylee

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Vonetta

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Carla

Stayed 3 nights in Dec 2023

4/10 Poor

Jillian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
Smelled like smoke all throughout hotel. Bed cover was stained with cigarette burns all over it. Electrical outlets on one side of room did not work.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Jillian, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Dontavious

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

QUASHANDRA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Front office staff was ok but housekeeping was very rude and unfriendly.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 28, 2023
Hi Quashandra,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

Ali

Stayed 1 night in Nov 2023

10/10 Excellent

Rashad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Very nice and peaceful
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 28, 2023
Hey Rashad, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

2/10 Terrible

Veronica

Stayed 5 nights in Nov 2023

4/10 Poor

Darryl

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Kayla

Stayed 1 night in Nov 2023

2/10 Terrible

Janna

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This property was filthy everywhere
Stayed 27 nights in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Raymond

Disliked: Cleanliness, property conditions & facilities, room comfort
will not reccomend
floor was sticky, had a bad smell throughout. tv did not work, switched rooms and tv still did not work. besides sticky floor, room was ok.
Stayed 1 night in Oct 2023

2/10 Terrible

Monesha

Stayed 1 night in Oct 2023

8/10 Good

Emory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chardonnay

Stayed 1 night in Sep 2023

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, amenities
This place is making me physically ill. It reeks of pot even though all the rooms are "smoke free". The person working the desk had an issue making my key. I will not be staying here again.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Natalie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Katerina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good Night sleep.
Stay was good for the time I spend in. I just need bed , rest of the time I was out for business.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Katerina, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Yokeia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Kaelyn

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT recommend stopping here. Not even for just one night. Walked inside to check in and there was a sign that said “be back in 5” I stood there for 15 minutes before just calling and the guy said he’d be inside in a few minutes. Finally got checked in and up to our room and instantly took all of our things back out to the car. There were spiders crawling on the bed, flies all over the walls, food stuck on the table and floor, and so many choking hazards on the floor. The room looked like it hasn’t been cleaned in a really long time. We checked right back out and demanded a refund. The place also just smelled like death. It was disgusting. We’ve been back on the road for 5 hours and still have the smell on our clothes just from walking into the room. Didn’t sit on the bed, chairs or anything.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Kaelyn,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Roberta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Andreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn’t bad at all
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Andreal,Thank you for the wonderful rating!Lilith#Team6

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, shout out to Clay. The room was extremely clean. 10 out of 10 would recommend and will definitely be staying again the next time I’m in the area.
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Jason, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

kanchan

Stayed 1 night in Aug 2023

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023

6/10 Okay

Inger

Disliked: Cleanliness, property conditions & facilities
The bedding was clean.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 9, 2023
Hi Inger,Thank you for positivley rating your stay!Lilith#Team6

8/10 Good

Rheal

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for one night. Clean. Convenient location
Stayed 1 night in Jul 2023

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Well first off that was the worst hotel I've ever been to In My Life. When we arrived I had to pay an additional $5 for extra people that was with me which that wasn't stated when I booked the hotel. Then when we got to our room the sink was broken and the TV was broken and the telephone was broken. They told us that we had to turn the water on and off for the sink. They hadn't cleaned up they hadn't swept they had mop that hadn't done anything if I were you guys I would avoid this hotel at all costs and then when I went to ask for my money back they told me that they couldn't refund me because I have been in a room for over 10 minutes. The absolute worst hotel I've been to in my entire life.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 28, 2023
Hi Ashley, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us. Maz K. #Team6