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Reviews of Red Roof Inn Etowah - Athens, TN

2 out of 5
Red Roof Inn Etowah - Athens, TN
600 N Tennessee Ave, Etowah, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 279 out of 621 reviews" "
Rating 8 - Good. 242 out of 621 reviews" "
Rating 6 - Okay. 60 out of 621 reviews" "
Rating 4 - Poor. 27 out of 621 reviews" "
Rating 2 - Terrible. 13 out of 621 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
Was roaches and very noisy and bathtub nasty and wouldnt drain
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 4, 2024
Thank you for taking a moment to leave a review, Annette. The staff and I at the Red Roof Inn Etowah - Athens, TN were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the noise mentioned and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean !!
Stayed 1 night in Mar 2024
Response from Kerry-LeeRediResponse Specialist on Mar 2, 2024
Dear Courtney,Thank you for your perfect rating of 5/5 and for taking a moment to complete our guest survey regarding your stay at the RED ROOF INN ETOWAH – ATHENS TN. I was happy to read you were pleased with our nice and clean property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction here at Red Roof.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

James, Tega Cay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 2, 2024
Dear James, We at the RED ROOF INN ETOWAH – ATHENS TN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, staff & service
Room is spacious. Bed not the most comfortable (rather hard). Saw a small cockroach in bathroom. We reserved a non-smoking room...room had an odor upon entering but, it ended up being ok. For one night, it was fine overall.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 13, 2024
Dear Kendra,I appreciate you sharing your feedback following your stay at the RED ROOF INN ETOWAH – ATHENS TN. It's good to know that your room was spacious. However, I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Edward L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom nasty, part of curtain hanging down, baseboard coming loose, had to ask for towels everyday, cigarette, smoke in hallway, people upstairs sounded like a basketball game.
Stayed 3 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 12, 2024
Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ETOWAH – ATHENS TN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with cleanliness of the bathroom, limited towels and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress was horribly hard. Both of them. The heater rattled loudly all night long. The shower curtain was broken on both ends.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 17, 2024
Hello David,Thank you for taking the time to tell us about your experience at the Red Roof Inn Etowah - Athens, TN. I am sorry that your experience did not meet your expectations due to a broken shower curtain, a loud heater, and our mattress not to your liking. Please accept our sincerest apologies for the indicated poor experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Benji

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area was quiet and had good dining opportunities. The facility was clean. Only issue was security of the facility. Any non guests have access to enter at anytime. Not all doors are secured with room key entery. One door in tge east stairway didn't even lock nor secured at any time !
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Feb 1, 2024
Hello Jasmine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist on Dec 29, 2023
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 27, 2023
Hello Jay,The staff at the Red Roof Inn Etowah - Athens, TN and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 22, 2023
Dear Brian, We at the RED ROOF INN ETOWAH – ATHENS TN are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Met my employment needs. Bring a pillow! Great rates
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 20, 2023
Dear Jay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ETOWAH – ATHENS TN. I am happy to hear our hotel met your needs and our rates were great, resulting in a 5/5 score. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home and we're proud to have achieved that with your visit.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management

6/10 Okay

Taryn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Dec 5, 2023
Hello Taryn,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was quiet but thr check in was a bit difficult, may have been a new employee.
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 29, 2023
Hi Jamie,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Etowah - Athens, TN. It's nice that you found our hotel to be serene, however, please accept our apologies for any inconvenience during check-in. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness, staff & service
For the most part the room was fine, there was hair clumps in the shower, the bed was very uncomfortable and the sheets did not fit the bed, it was like they put Queen sheets on the king bed. For the price and what we needed it for (in at 1130pm out in the morning) was fine.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Dear Erin, Thank you so much for taking part in our guest survey. I was happy to read you liked our room and rates here at the RED ROOF INN ETOWAH – ATHENS TN. However you indicated the bed was uncomfortable and the sheets did not fit the bed. At Red Roof guest feedback is always encouraged as it is of huge importance to us. Please know we appreciate your feedback and valued your business with us.Thank you again for the feedback.Sincerely,Kerry-LeeRed Response ManagementRediResponse Specialist

10/10 Excellent

Ivan

Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Hello Ivan, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Fine for one night
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 20, 2023
Hello Erin, I am happy to read your stay was excellent here at the RED ROOF INN ETOWAH – ATHENS TN. It was delightful to hear your stay was fine for the one night. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The single room what very large and comfortable.
Stayed 2 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 18, 2023
Hello Deborah,I am happy to read your stay was enjoyable here at theRED ROOF INN ETOWAH – ATHENS TN. It was delightful to hear your room was spacious and comfortable. We truly appreciate your positive remarks given. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kenneth, Shelbyville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and Staff was Friendly
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 17, 2023
Hello Kenneth,I am happy to read you had a 5-star experience here at the RED ROOF INN ETOWAH – ATHENS TN. It was delightful to hear your roos was clean and our friendly was staff. We truly appreciate your positive remarks given. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 14, 2023
Hello Christopher, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not the first time i have stayed here
Stayed 2 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 12, 2023
Dear Harvey,We appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. We always enjoy hearing about the positive experiences our guests have at our hotels. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

Annette

Travelled with family
Disliked: Cleanliness
We decided not to stay. The room didn’t appear to be sanitary and the doorways and hallways were dirty. We left within after actually going into the room,
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 12, 2023
We are disappointed to see we have earned a low rating after your experience with us at the RED ROOF INN ETOWAH – ATHENS TN. You mentioned the uncleanliness was the reason for your less than ideal experience. Please accept our sincerest apologies. I am grateful for the feedback you provided so we are able to continually improve our hotel as this is not our standard practice. Know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. We appreciate your business and truly value your feedback.Thank you again for voicing your concerns Annette.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kathy

Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 29, 2023
Hi Kathy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Etowah - Athens, TN. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Vinnie

Disliked: Cleanliness, property conditions & facilities
The room was not clean, the shower had other people's hair in it, and the shower drain was clogged. Gross. We stayed there two nights in two different rooms. One room was better than the other, but both needed very thorough cleanings and maintenance.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 1, 2023
Hello Vinnie, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN ETOWAH – ATHENS TN. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the shower was unclean, the drain was clogged and the rooms needed maintenance. We have shared your comments with our housekeeping department for immediate action. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Vinnie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 1, 2023
Hello Vinnie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for riding train
Great Anniversary trip. Close to the railroad at Delano. Clean and friendly
Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 1, 2023
Thank you Micah for your review and your perfect scoring of 10/10. We appreciate you taking the time to share your feedback regarding your anniversary trip with us. We at the RED ROOF INN ETOWAH – ATHENS TN thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff and cleanliness. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Zachary

Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Nov 18, 2023
Hello Zachary, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Patricia

We ended up spending 8 nights at this location. For the price it was a nice place and suited our needs just fine.
Stayed 3 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 29, 2023
Hello Patricia, Thank you for your feedback following your stay with us at the RED ROOF INN ETOWAH – ATHENS TN. I am appreciative of your 3/5 scoring. Our main goal is to provide all guests with the comforts of home and it is good to know that we achieved that with you. It was great to hear your stay was affordable and suited to your needs. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which has helped us to continuously improve our services for the betterment of guest experiences. Thank you for sharing your feedback and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying here and have a great experience.
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 23, 2023
Dear Leah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ETOWAH – ATHENS TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is very important in todays market
Stayed 8 nights in Oct 2023
Response from Carla Red Roof Management on Nov 5, 2023
Dear Eric,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Etowah - Athens, TN. I am happy to see the value to price ratio met your expectations, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Clifford

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No heat.
The heater was not working in the room and it was 44 degrees outside the next morning. The water in the bathtub took a long time to drain, and I mean a long time. When I told this to the person at the check out counter the next morning, his English was very poor, I don't think he understood a word I was saying. We just left.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 20, 2023
Hello Clifford, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN ETOWAH – ATHENS TN. We are sorry to have fallen short with your stay and your experience did not meet your expectations. You indicated that the heater did not work in the room, the bathtub slow drained and the language barrier at front desk. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The website says breakfast included.... no breakfast! The coffee was terrible. Nice clean room.
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on Oct 19, 2023
Hello Pamela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Etowah - Athens, TN. It is pleasing to see that your stay was clean. You indicated that no breakfast was provided. We do not offer continental breakfast, however we do have restaurants that are within walking distance from the property. It would be a pleasure to have you stay with us again in the future, so that we can have the opportunity to provide you with a better experience.Sincerely, Abigail RediResponse Specialist

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Oct 18, 2023
Hello Patricia, The staff at the Red Roof Inn Etowah - Athens, TN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Nathan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
7 out of 10 I'd say
The towels and rags all had previous stains on them even though they were clean, and some of the rags were worn beyond keeping. The fitted sheet had would looked and felt to be dried paint on them. The water pressure in the shower was superb.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 17, 2023
Dear Nathan,Thank you for posting this about your recent visit to RED ROOF INN ETOWAH – ATHENS TN. It's good to read that you were fond of our superb water pressure. However, you stated that the condition of the towels and fitted sheet were less than ideal. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Marie

The stay there was good. The staff helped with any needs.
Stayed 2 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 17, 2023
Dear Marie, We are appreciative you took the time to tell us about your experience at the RED ROOF INN ETOWAH – ATHENS TN and scoring us an almost perfect 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read your stay was good the staff helped with your needs. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we value you as our guest and we appreciate your businessThank you again for your feedback. Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 Good

Linda Paulette, BEAUMONT

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 20, 2023
Dear Linda, We at the RED ROOF INN ETOWAH – ATHENS TN are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Devyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice clean room. Comfortable bed. Walking distance to grocery store, ATM, fast food restaurant, very nice coffee shop.
Stayed 7 nights in Oct 2023

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is, they could use some extra sound proofing between floors. Could hear person/people above us walking around.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 8, 2023
Dear Randall, Thank you for your review and your scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN ETOWAH – ATHENS TN thanks you for your comments and are happy to see you had a great experience with us despite the noise disturbance situation you described. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Antonio,RediResponse Specialist on Oct 4, 2023
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Tracey

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Might want to stay somewhere else
Room was remodeled mess. Air conditioner was extremely loud, bed sounded like a screeching chalkboard, tv had no power cord, vending machines only took cash, and shower control was a disaster.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 23, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Etowah - Athens, TN, Tracey. I am sorry that your experience did not meet your expectations. You stated that the loud air conditioner and the lack of a power cord for the TV, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future travels. Very truly yours,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 20, 2023
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beds could be a little better but overall super clean hotel with plesant and helpful staff.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 19, 2023
Thanks for sharing your feedback with us, Andrew. The staff at our Red Roof Inn Etowah - Athens, TN was elated to see that we earned your 10/10 score. You mentioned some highlights, such as clean hotel and our pleasant staff, which were pleasing to read. As it pertains to your feedback on our beds, this may be taken into consideration going forward.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Petra

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was a rare RR location where the room entrances are on the inside like a hotel, not the outside like a motel. Pros: clean room and lobby, friendly front desk staff even at 1am when I was checking in, surprisingly comfy bed, and grassy areas well maintained. Cons: all the fixtures, carpets, etc. are old. Some of the carpets in the hallway were not vacuumed at the time I saw them. You're not going to get anything fancy. But like the Tide commercials say, "Style is an option; clean is not." You pay a low rate for this location, and you're not getting anything fancy, but you are getting a clean room with all fixtures and appliances functioning.
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on Sep 7, 2023
Dear Petra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Etowah - Athens, TN. We appreciate your 5/5 rating and are happy that you enjoyed your encounter with our staff, the cleanliness of your room, and lobby, our comfortable bed and our well maintained grassy areas. However, you mentioned that the fixtures, and carpets were old, along with the other listed hindrances. At Red Roof, we are always looking for ways to improve upon the guest experience so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
The bed had stained sheets, bed had very noisy frame( couldn't make any movement of you know what I mean ) mattress was very hard. TV was on wall in front of a nasty couch that you didn't want to sit on, made it hard to watch TV from the bed too far away.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 5, 2023
Thank you for taking a moment to leave a review, Jerry. Myself and the staff at the Red Roof Inn Etowah - Athens, TN were disappointed to see your 4/10 score following your stay. You stated that the stained sheets, noisy frame and the other issues hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

6/10 Okay

Michael, Chugiak

Room was clean. Common areas were dirty
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management  on Aug 30, 2023
Dear Michael, Thank you for taking the time to tell us about your experience at the Red Roof Inn Etowah - Athens, TN. I'm trilled to see that you liked the cleanliness of the room, prompting your 3/5 score. The situation you mentioned regarding the possible uncleanliness is truly regrettable. Please accept our sincerest apologies for the impact this might have had on your stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Very truly yours, NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet place to stay
Took a trip up to the Dragon. This was a convenient place to spend the night. Very clean, very quiet, with a grocery store two doors down and Waffle house across the street
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 28, 2023
Hello Valued Guest,The team at the Red Roof Inn Etowah - Athens, TN would like to thank you for sharing with us. We were pleased to know that we earned your perfect score. It also delighted us to read that our convenient property with its cleanliness and quietness were to your liking.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.With appreciation,XaoRediResponse Specialist

8/10 Good

Allan

Liked: Cleanliness, room comfort
Check in a bit of a bear
Check in was a bit of a nightmare. The room they gave me was nice but the AC was making lots of noise. I went back down to the lobby and complain and they put me into a new room. This AC wouldn’t go below 76°, so I went back down to the lobby again, and so I went back to the original room and they dispatched a maintenance man. The only problem was the filters hadn’t been cleaned in a long time and that’s what was making the noise also, while I was down in the lobby, another guest complained that her room wasn’t made at all , and finally, my room didn’t have a refrigerator in it. They unboxed the new refrigerator and brought it up to my room that evening. The mattress was thin and hard. I went there to ride motorcycles so I’ve been riding all day and fell right to sleep, because I was so exhausted , so the thin mattress did really bother me in short, these guys need to be better organized and using checklist. The front desk lady was very professional. You could tell she was stressed but she handled it well. Maintenance van was very polite. The staff was five stars out of five stars , in terms of professionalism, this is probably the only hotel in Etowah so they have a captive audience. They just need to do a better job of making sure their rooms are ready.
Stayed 2 nights in Aug 2023
Response from Tianna RediResponse Specialist on Aug 26, 2023
Dear Allan, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Etowah - Athens, TN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the air conditioning unit, the check in process you had and the other highlighted concerns that hindered your stay. However, it's great to read that you were pleased with the hospitality of our staff. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Tianna RediResponse Specialist

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to stay because i know the area
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Sep 1, 2023
Hello Tabatha,Thank you for taking the time out to share your comments with us. We were pleased to read that your experience at the Red Roof Inn Etowah - Athens, TN earned your 5/5 score. We were also pleased to read that you liked staying with us because you know the area.Once again, we would like to thank you for sharing with us. It would be our pleasure to hosting you again in the future.Best regards,XaoRediResponse Specialist

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Abigail RediResponse Specialist on Aug 16, 2023
Hello Lynette,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Etowah – Athens, TN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

4/10 Poor

Leigh

Stayed 2 nights in Jul 2023

4/10 Poor

Stéphane

Disliked: Cleanliness, staff & service, property conditions & facilities
Torn bed sheets, mold on the ceiling and dirty bath
Stayed 1 night in Jul 2023
Response from Oshane RediResponse Specialist on Jul 28, 2023
Dear Stephane, Thank you for taking the time to tell us about your experience at the RED ROOF INN ETOWAH – ATHENS TN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bed sheets you described, the lack of cleanliness you highlighted along with the possible mold you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist