I booked the hotel as I really wanted a hotel with a pool. The pool was not open on either day when I stayed. It was really disappointing. This should have been communicated to me when I booked at the very least. Furthermore, in general, and even though the reception staff were very nice and helpful, the property just seemed badly managed. A lift was out of use and plaster boards were just put up against it to stop people trying to enter, it looked awful.