Exterior

Reviews of Candlewood Suites Athens, an IHG Hotel

2.5 out of 5
Candlewood Suites Athens, an IHG Hotel
156 Classic Rd, Athens, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 181 out of 415 reviews" "
Rating 8 - Good. 122 out of 415 reviews" "
Rating 6 - Okay. 52 out of 415 reviews" "
Rating 4 - Poor. 32 out of 415 reviews" "
Rating 2 - Terrible. 28 out of 415 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Very utilitarian facility, it has the amenities for longer stays like GYM, laundry, kitchen in rooms for factory or construction crews but really needs to be renovated and upgraded for a pleasant stay. The staff was nice and the pet-friendliness is a plus. Biggest negatives are very loud air conditioners and refrigerators. The rooms are not thought out well so light switches and outlets are not located where convenient or needed. The furniture is worn, not broken but you are happy when leaving the room since it is not inviting or makes you feel relaxed.
Stayed 2 nights in Apr 2024
Response from Hotel Staff on Apr 19, 2024
Thank you for your review. We are sorry that you experienced a loud refrigerator and air conditioner during your stay. We hope that you brought it to the front desk agent's attention so that we can have maintenance to check out the room and see if something could be done to reduce the volume or move you to a more comfortable room.

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
excellent coffee
Stayed 5 nights in Mar 2024
Response from Hotel Staff on Apr 2, 2024
Thank you for letting us know that you enjoyed the coffee. We appreciate the feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet! Great staff to help out on checking in… thank you!
Stayed 1 night in Mar 2024
Response from Hotel on Apr 2, 2024
Thank you for your review. We appreciate hearing this and hope that you will stay with us again when you are in the area.

10/10 Excellent

Matalina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were good.
Stayed 1 night in Mar 2024
Response from Hotel Staff on Apr 2, 2024
Thank you for review. We appreciate hearing from our guests and finding out how their stay is. Please keep us in mind the next time you are in town.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the room was set up for long term use
Stayed 2 nights in Feb 2024
Response from Hotel Staff on Apr 2, 2024
Thank you for your comment. Being an extended stay hotel, all rooms have the fully equipped kitchens with full sized refrigerators, two burner stove tops, microwave, and dishwasher. Our short term and long term guests enjoy taking advantage of having a kitchen in their room.

6/10 Okay

Gretchen

Travelled with family
Liked: Cleanliness, staff & service
Staff was very nice when checking in. Rooms were a bit dated. Toilet paper dispenser was coming out of the wall, full length mirror frame was broken at the top and taped together with duct tape. There was a visible bug/mouse glue trap behind the toilet/counter in the bathroom. The place was fine for a quick overnight stay.
Stayed 1 night in Feb 2024
Response from Hotel Staff on Apr 2, 2024
Thank you for your review. If you ever have any issues in your room, please contact the front desk so that they can contact maintenance or housekeeping and any issues are taken care of to your satisfaction.

10/10 Excellent

Antinique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay . Thank you all for everything!
Stayed 1 night in Feb 2024
Response from Hotel Staff on Apr 2, 2024
Thank you for your review. Please keep us in mind when you are back in the area. We would love for you to stay with us again.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff could NOT have been nicer - all of them were pleasant and greeted us as we came in and went out. The check-in process was smooth and quick. We would have liked a chair in our apartment, but there was none in #212 those days. And the pillows were larger and bulkier than we like. But we enjoyed the rooms very much and will return for our next visit to Athens. This will definitely be our Go-To place there!
Stayed 2 nights in Jan 2024
Response from Hotel Staff on Feb 5, 2024
Thank you for your review. We appreciate your feedback. We wish that we had known know about the need for a chair in your room. Please let the Front Desk know about a need if you ever need anything again. We look forward to your return in the future.

10/10 Excellent

Ronald

Travelled with family, Business traveller, Travelled with pets
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 24, 2023
Thank you for your 5 star review. We appreciate the feedback and hope to see you again when you are in the area.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Staff on Dec 24, 2023
Thank you for letting us know about your stay. Your feedback is appreciated. Please feel free to let us know if there is anything that you need to make your stay more comfortable.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Staff on Nov 14, 2023
Thank you for your review. We appreciate you taking the time to let us know about your stay. We will continue to work to improve the hotel so that you will enjoy your next stay even more. We hope to see you again when you are back in the Athens area. Safe travels!

8/10 Good

Janice

Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 1, 2023
Thank you for your review. We appreciate your feedback and hope to see you again when you are in the area again.

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities
Over night stay.
It was a short stop to another destination.
Stayed 1 night in Oct 2023
Response from Hotel Staff on Oct 18, 2023
Thank you for your review. Your comfort and enjoyment during your stay is important to us. Please feel free to call the hotel to speak with a member of management, so that we can determine how we could have improved your stay to where you would have been completely satisfied. We hope that you will give us another chance to show you that you can be totally happy when you are passing through the area again.

4/10 Poor

Emily

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly which I appreciated. The rooms smelled of smoke and there were stains in the linens. You could hear the neighbors fighting in the rooms next door. I generally felt unsafe during my safety and safety is my main priority when traveling.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 5, 2023
Emily, Thank you for making us aware of your room. We are sorry that you were uncomfortable during your stay. The safety of our guests is of the utmost importance. We also want our guests to be completely happy with their room. If you were that uncomfortable, you could have contacted the front desk and ask to be moved to another room on a different floor, mentioning the situation with your room. We hope that you will give us another chance to show you that your stay was an exception. Safe travels!

4/10 Poor

Terri

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is behind some businesses so it is hard to find, especially in the dark. The Internet barely allowed me to check email. I had work to do and was up most of the night watching my laptop and the "spinning wheel of death." The front desk manager didn't so much as apologize the next morning.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Terri, We are sorry that you had trouble locating the hotel and that you did not have a good reception with your Wifi. We have a business office with computers and printer in the lobby that our guests are welcome to use.

4/10 Poor

Karin

Stayed 3 nights in Sep 2023
Response from Hotel Staff on Oct 16, 2023
Thank you for taking the time to let us know about your stay. We appreciate it! If there is anything that you would like to speak with a member of management about, please feel free to contact the hotel.

8/10 Good

Wendy, AUSTIN

Stayed 2 nights in Sep 2023
Response from Hotel Staff on Oct 16, 2023
Thank you for your review. we appreciate the feedback regarding your stay. thank you for taking the time to let us know about your stay.

2/10 Terrible

Jenna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this property to have a terrible odor, and the rooms were not clean. Our first room smelled terribly of cigarette smoke. We changed to a second room, which had a foul smell, almost like there was a dead animal on the wall. I would not recommend, especially for the price that we paid.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 25, 2023
Jenna, Thank you for your review. We appreciate hearing from our guests about their stay. We will make sure that the appropriate departments are informed of the content of your review so that the issues you encountered can be addressed. If you would like to reach out to a member of management regarding your stay. Please feel free to call the hotel. Thank you!

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 20, 2023
Thank you for your review. We appreciate the feedback and hope that you would reach out to a member of management to discuss an issues with your stay. Safe travels!

10/10 Excellent

Allyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 6, 2023
Allyn, Thank you for your review. Your stay is important to us! We appreciate you taking the time to give us your feedback. If you are ever back in the are, please feel free to stay with us again. Safe travels.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Candlewood Suites was one of our better Hotel experiences in Athens.
Stayed 2 nights in Jun 2023
Response from Hotel Staff on Jun 12, 2023
Thank you for your 5 Star review. We appreciate you taking the time to give us feedback on your stay. If there is anything that would make your hotel stay better, feel free to call the hotel to let us know what could make your stay even better!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from Hotel Staff on Jun 5, 2023
Thank you for your review. We appreciate hearing from our guests and getting your feedback. We look forward to seeing you again when you are back in Athens, GA!

10/10 Excellent

Sheng-Hui

Stayed 3 nights in May 2023
Response from Hotel Staff on Jun 5, 2023
Thank you for your review. Guest feedback is very important to us. We value your thoughts about your stay and look forward to seeing you again when you come back to the area.

10/10 Excellent

Sharon

Stayed 1 night in Apr 2023
Response from Hotel Staff on May 8, 2023
Thank you for taking the time to review your stay with us at Candlewood Suites Athens. We appreciate you and thank you for staying with us. We hope to see you again when you are back in town. Safe travels!

2/10 Terrible

Burdette K., Asheville

The room was not ready till 4 and uncertain till 355. counldnt shower and get ready for event. Changed in a bathroom. Cancelled the stay. short staffed for room turnover …. bad experience
Stayed 1 night in Feb 2023
Response from Hotel Staff on Feb 27, 2023
Thank you for your review. We are sincerely sorry to hear that you were delayed in getting into your room. We hope that you will give us a chance to show you that you can check in early or on time and enjoy your stay with us.

10/10 Excellent

Ana

Stayed 1 night in Dec 2022

10/10 Excellent

Gail

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches!
Stayed 1 night in Dec 2022
Response from Hotel Staff on Dec 19, 2022
Thank you for your review. We appreciate you making us aware that there was an issue during your visit. Please feel free to contact the hotel regarding your stay. Safe travels!

10/10 Excellent

Lucius

Stayed 2 nights in Nov 2022

6/10 Okay

Mark

Business traveller
It is basically an extended stay with lots of cons
It is basically an extended stay with lots of construction workers. Definitely more on the low end
Stayed 2 nights in Oct 2022
Response from Hotel Staff on Oct 18, 2022
Thank you for your review. We appreciate your feedback. There are a number of different guests who stay at the hotel, which include families, those moving to Athens area, project workers which include travel nurses etc, and people visiting Athens, GA.

8/10 Good

Kevin

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Hotel Staff on Sep 13, 2022
Thank you for taking the time to let us know how your stay was. We appreciate your feedback and hope to see you again when you are back in Athens, GA.

2/10 Terrible

Tyler

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will not stay here again. The staff was very nice and friendly but the location is worn down and in poor condition. Very limited amenities with no services or restaurants within walking distance. Photos make this look significantly better than it is.
Stayed 2 nights in Aug 2022
Response from Hotel Staff on Sep 6, 2022
Thank you for your review and letting us know about your stay. I will share your comments with management so that your issues will be brought to their attention. We hope that you will give us another chance to show that your stay can be exceptional.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy
Stayed 1 night in Jul 2022
Response from Hotel Staff on Aug 1, 2022
Thank you for your review. We appreciate hearing from our guests and about their stays. We hope that you will come back and stay with us when you are back in town.

10/10 Excellent

BAHRAM, Plano

Stayed 3 nights in Jun 2022
Response from Hotel Staff on Oct 11, 2022
Thank you for the 5 star review. We appreciate your feedback.

4/10 Poor

Tami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is pretty old. My room smelled like stale cigarette smoke. It's also it a bit of a "shady" area. The price of this hotel shouldn't have been more than $100, it was absolutely low budget. The staff was nice and the parking lot was well lit. The room was in desperate need of a remodel. It was as clean as it could be just old and stale. If I had paid $100, I would have said ya get what ya pay for. My total bill was $195 and it was not up to par.
Stayed 2 nights in Apr 2022
Response from Hotel Staff on May 3, 2022
I am sorry that you were not satisfied with your stay. If you would like to discuss your stay with the hotel manager, please feel free to call the hotel.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2022
Response from Hotel Staff on May 3, 2022
Thank you for your review. We appreciate hearing from our guests about their stay.

8/10 Good

Jason

Stayed 2 nights in Apr 2022

4/10 Poor

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not allowed to stay
My wife and I frequently visit Athens to see our daughter who attends UGA. We booked this hotel through hotels.com and upon arrival were told they are not supposed to accept people who live within 50 miles of the hotel, we live 48 miles away, and that next tome we would not be allowed to stay. Well then...looks like this asinine policy just cost you 2 customers. There are too many hotels to choose from to stay at a place where our money is apparently not good. Dumb people make dumb rules.
Stayed 1 night in Mar 2022
Response from Hotel Staff on Mar 31, 2022
Thank you for your review and letting us know about your experience. We are so very sorry for the inconvenience and frustration that you went through. The policy of not accepting reservations from guests residing within a 50 mile radius of the hotel has been in place for a year. Thank you again for your feedback.

6/10 Okay

Pamela

Stayed 2 nights in Mar 2021

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was pretty good although one of our rooms smelled like fried food
Stayed 2 nights in Mar 2022
Response from Hotel Staff on Mar 8, 2022
Thank you for your review. We appreciate the feedback. In the future, If you have any issue with a room, please let us know while you are staying with us so that we can resolve the issue for you to your satisfaction.

4/10 Poor

Graham

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was friendly and check in was good. The smell in our room and In the hallway was unbearable. We left early and moved to a different hotel.
Stayed 3 nights in Feb 2022
Response from Hotel Staff on Mar 1, 2022
We apologize for the inconvenience you experienced during your stay. We appreciate your feedback, and will make sure this will not be an issue for future guests.

10/10 Excellent

Maethea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet-friendly, comfortable, great staff
Very pet-friendly which was perfect. Like the mini studio apartment feel to it. Bed was comfortable. Staff was friendly and helpful. Was there for a family emergency and the staff was accommodating to our needs.
Stayed 2 nights in Jan 2022
Response from Hotel Staff on Feb 2, 2022
Thank you for taking the time to place a review on your stay. Your comments are important to us. We are glad that you were able to travel with your pet and that you enjoyed your stay with us. We hope to see you again when you are back in the Athens area.

10/10 Excellent

Maethea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is awesome! Very pet friendly.
Staff was a helpful and friendly. I spoke to Virginia during the process of booking the room. I explained to her that I was there for my mom who was dying in hospice. I told her I didn’t know how many days I’d be there. I needed information of the pet policy. Virginia was so helpful. She asked if I am an IHG member which I am so the pet fee was adjusted. I find the pet policy to be very fair and accommodating. The pet area was great. The little store/pantry was very convenient. The bed was comfortable. The little kitchen was nice. We will still at Candlewood Hotels in the future, especially because of the excellent pet policy.
Stayed 1 night in Jan 2022
Response from Hotel Staff on Jan 20, 2022
Thank you for taking the time to respond in this review. We appreciate it. We are sorry that your mother is not in the best of health and hope that her health improves greatly! Safe travels!

2/10 Terrible

reijon

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Didn't like the staff how they treat people rude
Stayed 1 night in Oct 2021
Response from Hotel Staff on Nov 4, 2021
Thank you for your review. We appreciate your feedback. If you would like to speak with a member of management regarding your experience, please feel free to contact the hotel.

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service
I thought it was great that everything that we needed was in the room, such as refrigerator, microwave, and sink. I’m sorry but the beds really stink! Staff was really great and rooms were clean.
Stayed 4 nights in Oct 2021
Response from Hotel Staff on Oct 11, 2021
Thank you for your review and for bringing this to our attention. We appreciate the feedback. Please feel free to reach out to us during your stay so that we can make things right for you while you are here.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2021
Response from Staff on Oct 5, 2021
Gary, Thank you for your 5 Star review. We appreciate the feed back and you taking the time to let us know about your stay. We hope that you will come back to stay with us when you return to the area.

6/10 Okay

Philip

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021
Response from Hotel Staff on Sep 22, 2021
Thank you for your review. We appreciate your feedback and hope that you will give us another chance to show you an exceptional stay. If you would like to speak with a member of management regarding your stay, please feel free to contact the hotel.

6/10 Okay

Donna

Travelled with family
Disliked: Cleanliness, staff & service
Find another place to stay.
Motel 6 offers more amenities. Day old coffee was it. No plastic cups for water in the room. No juice, no ice on the property at all! There was an ice maker in the freezer but you had to wait to make ice. Elevator made sounds like a wild animal park. Had to call the desk to turn on lights on the wall as the switch requires more force than we had. Bare bones.
Stayed 2 nights in Sep 2021
Response from Hotel Staff on Sep 8, 2021
Thank you for your review. We appreciate your feedback. Coffee is available in the Candlewood Cupboard on demand 24 hours a day. Disposable coffee cups and lids are also available there. All rooms come with fully equipped kitchens. Due to brand requirements during these times, all dishes are washed in the room's dishwasher after guests depart and are ready to be removed by the next arriving guests. I am sorry that you had issues during your stay and hope that you will give us another chance to show that you can have an exceptional stay with us.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice. The mattress wasn’t very comfortable. Some sort of breakfast would be a good addition to this hotel.
Stayed 1 night in Jul 2021
Response from Viriginia on Aug 2, 2021
Thank you for your review and for choosing our hotel. We are sorry to hear that you were not satisfied with the mattress inside your room. Your comments have been communicated to the concerned staff.

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2021
Response from Hotel Staff on Jul 27, 2021
Thank you for your feedback. We appreciate hearing from our guests. We hope to see you again when you are back in Athens, GA.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, room comfort
Should have at least coffee in lobby. The spout in bathtub loose and needs repair. People checking in after midnight talking in hall and noisey more than one time. Nice room good check in friendly staff.
Stayed 1 night in Jun 2021
Response from Hotel Staff on Jun 29, 2021
Thank you for your review. We have passed on your comments. We have complimentary coffee in the cupboard for guests 24/7. Next time, please ask about our coffee at the front desk if you don't see any. Safe travels!